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Graham Taylor Stand - Upper Tier

Watford Football Club - Vicarage Road Stadium, Vicarage Road, Watford, WD18 0ER

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Access Guide

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Contact Details

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is a/are steward(s) trained in British Sign Language.
  • The alternative formats documents can be provided in include; Braille on request, large print on request, different languages on request and audio on request.
  • There is not an assistance dog toilet or toileting area at the stadium/near by.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.
  • There are 2 stewards trained in BSL that are available on matchdays.
  • There is a Changing Places facility available in the stadium, located in the South West corner between the Rookery Stand and Graham Taylor Stand - Lower Tier.
    Supporters who are not seated in those areas who wish to use the facility should speak to one of the matchday disabled liaison officers.
  • Watford FC launched a set of Hidden Disability Cards during the 2019/20 season.
    The new addition is a non-mandatory card scheme, which will allow all supporters with a hidden disability to order a card containing messages relating to their particular needs, which can be given to any member of staff to enable supporters to access all of the disabled facilities.
    The scheme is something that a number of Premier League clubs have introduced and details will be shared with other clubs ahead of all away fixtures, so that they can also be used while following the Hornets up and down the country.
    Supporters wishing to apply for a card should email their name, Fan ID and details of which card or cards they would like, to di[email protected] (opens in your mail app).
    The club may ask for supporters to send proof of eligibility in some cases.
    The cards available include:
    Please wait for me to sit down, in case I fall
    Please be patient, I have a hidden disability
    Please be patient, I am visually impaired
    Please be patient, I have difficulty in speaking
    Please face me and speak clearly, I lip read
    Please help me find my seat
    Please be patient, I have had a stroke
    Please be direct, I have autism
    Please count out my change with me
    Please scan my ticket for me
    Please be aware I have epilepsy
    Please speak slowly, I am hard of hearing.
    .

Getting Here

Car Parking and Drop Off

Outer Concourse and Walkways

Access Point (Graham Taylor Stand and The Rookery Stand (The Gallery and The View))

  • Access Point View
    • This information is for the access point located on the corner where the Rookery Stand meets the Graham Taylor Stand.
    • The access point is clearly signed.
    • There is step-free access to the access point.
    • The access point door(s) does/do contrast visually with its immediate surroundings.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The width of the access point opening is 220cm.
    • There is a/are handheld ticket reader(s) at the access point.
    • There is a steward available for assistance.
  • Access to the Stand Concourse View
    • There is step-free access via lift from the access point to the stand concourse.

Turnstile(s) (Graham Taylor Stand and The Rookery Stand (37-43))

  • Turnstile(s) View
    • This information is for the turnstile(s) located on the corner where the Rookery Stand meets the Graham Taylor Stand.
    • The turnstile(s) used to access the stand is/are 37, 38, 39, 40, 41, 42 and 43.
    • The turnstile(s) is/are clearly signed.
    • The turnstiles are all similar.
    • The turnstile(s) surveyed was/were Turnstile 39.
    • There is step-free access to the turnstile(s) surveyed.
    • The turnstile(s) opening width is 48cm.
    • There is a/are fixed ticket reader(s) at the turnstile(s) surveyed.
    • The height of the ticket reader(s) is/are 117cm.
    • There is a steward available for assistance.
    • The turnstile(s) can be overcome by using the access point.
  • Access to the Stand Concourse View
    • There is step-free access via lift from the turnstile(s), to the stand concourse.

Step(s) (Access Point/Turnstiles (37-43) to Graham Taylor Stand)

  • There is a/are step(s) located immediately beyond turnstiles 37-43.
  • There is/are 15 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

Lift (Access Point/Turnstiles (37-43) to Graham Taylor Stand)

  • There is a lift for public use.
  • The lift is located on the inner concourse where the Rookery Stand and the Graham Taylor Stand meet.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is a platform lift.
  • A member of staff needs to be notified for use of the lift.
  • A member of staff is required to operate the lift.
  • The floors which are accessible by this lift are G and 1.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 120cm x 210cm (3ft 11in x 6ft 11in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Step(s) (Graham Taylor Stand - Upper Tier)

  • There is a/are step(s) located at the rear of the Graham Taylor Stand.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.

Access Point (Graham Taylor Stand and Vicarage Road Stand - Family Section)

  • Access Point View
    • This information is for the access point located on Vicarage Road.
    • The access point is clearly signed.
    • There is step-free access to the access point.
    • The access point door(s) does/do contrast visually with its immediate surroundings.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The width of the access point opening is 130cm.
    • There is a/are handheld ticket reader(s) at the access point.
    • There is a steward available for assistance.

Turnstile(s) (Graham Taylor Stand and Vicarage Road Stand - Family Section (1-11))

  • Turnstile(s) View
    • This information is for the turnstile(s) located on Vicarage Road.
    • The turnstile(s) used to access the stand is/are 1, 2, 3, 4, 5, 6, 7, 8, 9, 10 and 11.
    • The turnstile(s) is/are clearly signed.
    • The turnstiles are all similar.
    • The turnstile(s) surveyed was/were Turnstile 3.
    • There is step-free access to the turnstile(s) surveyed.
    • The turnstile(s) opening width is 48cm.
    • There is a/are fixed ticket reader(s) at the turnstile(s) surveyed.
    • The height of the ticket reader(s) is/are 112cm.
    • There is a steward available for assistance.
    • The turnstile(s) can be overcome by using the access point.

Ramp(s) or Slope(s) (Access Point/Turnstiles (1-11) to Graham Taylor Stand - Upper Tier)

  • There is a ramp/slope located beyond the access point and turnstiles 1-11.
  • The ramp/slope is used to access the Graham Taylor Stand - Upper Tier.
  • The gradient of the ramp/slope is steep.
  • Comments View
    • The ramp has a non-slip surface (painted green).
    • The handrail for the ramp is located on the left as you go down.
    • There is a lowered rail for children available.

Stand

  • Stand View
    • This stand is for home supporters.
    • This stand has a dedicated access point for wheelchair users.
    • There are not designated spaces for wheelchair users within this stand.
    • There is designated seating for ambulant disabled people within the stand.
    • There is step-free access throughout the concourse area(s).
    • The flooring in the concourse area(s) is concrete.
    • Clear directional signage is provided in the concourse area(s).
    • Background music/noise is not played in the concourse area(s).
    • The concourse area(s) is/are congested on match days during busy periods (before kick off, just before and during half time and at the end of matches).
    • The colour contrast between the walls and floor in the concourse area(s) is good.
    • Lighting levels in the concourse area(s) are good.
    • There are food and drink counters situated along the concourse area(s).
    • Headsets for audio commentary can be used in this stand.
    • There is not a deposit charge for the use of headsets.
    • Audio commentary headsets can be used in all parts of the ground.
      Please contact the club in advance of your visit and the headset will be delivered to your seat.
  • Access to the Stand Seating View
    • There is stepped access from the concourse to stand seating.
    • There is/are 4 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are 17cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • There is/are 1-15+ clearly marked step(s) to access the rows of seating from here.
  • Stand Facilities View
    • There is not an/are not accessible toilet(s) available within the stand.
    • There are standard toilets available within the stand.
    • There are not ambulant cubicles available in the standard toilets.
    • There is not a separate parent and baby room within the stand.

Food and Drink (Graham Taylor Stand - Upper Tier)

  • The food and drink counter(s) is/are located along the upper tier concourse.
  • The food and drink counter(s) is/are clearly signed.
  • There is step-free access to the food and drink counter(s).
  • The height of the food and drink counter(s) is/are medium height (77cm - 109cm).
  • There is not a lowered section at the food and drink counter(s).
  • There is not a hearing assistance system at the food and drink counter(s).
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • There is a steward available to provide assistance with ordering food and drink.