Skip to main content

Vicarage Road Stand - Visiting Supporters

Watford Football Club - Vicarage Road Stadium, Vicarage Road, Watford, WD18 0ER

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Introduction

  • The visiting supporters section is located at the Vicarage Road Stand.

Contact Details

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is a/are steward(s) trained in British Sign Language.
  • The alternative formats documents can be provided in include; Braille on request, large print on request, different languages on request and audio on request.
  • There is not an assistance dog toilet or toileting area at the stadium/near by.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.
  • There are 2 stewards trained in BSL that are available on matchdays.
  • There is a Changing Places facility available in the stadium, located in the South West corner between the Rookery Stand and Graham Taylor Stand - Lower Tier.
    Supporters who are not seated in those areas who wish to use the facility should speak to one of the matchday disabled liaison officers.
  • Watford FC launched a set of Hidden Disability Cards during the 2019/20 season.
    The new addition is a non-mandatory card scheme, which will allow all supporters with a hidden disability to order a card containing messages relating to their particular needs, which can be given to any member of staff to enable supporters to access all of the disabled facilities.
    The scheme is something that a number of Premier League clubs have introduced and details will be shared with other clubs ahead of all away fixtures, so that they can also be used while following the Hornets up and down the country.
    Supporters wishing to apply for a card should email their name, Fan ID and details of which card or cards they would like, to [email protected] (opens in your mail app).
    The club may ask for supporters to send proof of eligibility in some cases.
    The cards available include:
    Please wait for me to sit down, in case I fall
    Please be patient, I have a hidden disability
    Please be patient, I am visually impaired
    Please be patient, I have difficulty in speaking
    Please face me and speak clearly, I lip read
    Please help me find my seat
    Please be patient, I have had a stroke
    Please be direct, I have autism
    Please count out my change with me
    Please scan my ticket for me
    Please be aware I have epilepsy
    Please speak slowly, I am hard of hearing.
    .

Getting Here

Car Parking and Drop Off

Outer Concourse and Walkways

Access Point (Accessible Entrance 10)

  • Access Point View
    • This information is for the access point located on Vicarage Road.
    • The access point is clearly signed.
    • There is step-free access to the access point.
    • The access point door(s) does/do contrast visually with its immediate surroundings.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The width of the access point opening is 150cm.
    • There is a/are handheld ticket reader(s) at the access point.
    • There is a steward available for assistance.
    • The nearest accessible toilet is 5m from the access point.
  • Access to the Stand Concourse View
    • There is step-free access from the access point to the stand concourse.

Turnstile(s) (Vicarage Road Stand - Visiting Supporters)

  • Turnstile(s) View
    • This information is for the turnstile(s) located on Vicarage Road.
    • The turnstile(s) used to access the stand is/are 12, 13, 14, 15, 16, 17 and 18.
    • The turnstile(s) is/are clearly signed.
    • The turnstiles are all similar.
    • The turnstile(s) surveyed was/were Turnstile 14.
    • There is ramped/sloped access to the turnstile(s) surveyed.
    • The gradient of the ramp/slope is slight.
    • The turnstile(s) opening width is 48cm.
    • There is a/are fixed ticket reader(s) at the turnstile(s) surveyed.
    • The height of the ticket reader(s) is/are 121cm.
    • There is a steward available for assistance.
    • The turnstile(s) can be overcome by using Accessible Entrance 10.
  • Access to the Stand Concourse View
    • There is step-free access from the turnstile(s), to the stand concourse.

Stand

  • Stand View
    • This stand is for away supporters.
    • This stand has a dedicated access point for wheelchair users.
    • The name of the dedicated access point is Accessible Entrance 10.
    • There are designated spaces for wheelchair users within this stand.
    • Designated spaces for wheelchair users are located at pitchside and on the concourse level.
    • Clear directional signage is provided for the designated spaces.
    • There is designated seating for ambulant disabled people within the stand.
    • There is step-free access throughout the concourse area(s).
    • The flooring in the concourse area(s) is vinyl/laminate.
    • Clear directional signage is provided in the concourse area(s).
    • Background music/noise is not played in the concourse area(s).
    • The concourse area(s) is/are congested on match days during busy periods (before kick off, just before and during half time and at the end of matches).
    • The colour contrast between the walls and floor in the concourse area(s) is good.
    • Lighting levels in the concourse area(s) are good.
    • There are food and drink counters situated along the concourse area(s).
    • Headsets for audio commentary can be used in this stand.
    • There is not a deposit charge for the use of headsets.
    • Audio commentary headsets can be used in all parts of the ground.
      Please contact the club in advance of your visit and the headset will be delivered to your seat.
  • Access to the Stand Seating View
    • There is step-free access from the concourse to stand seating.
    • There is/are 1-15+ clearly marked step(s) to access the rows of seating from here.
  • Stand Facilities View
    • There is an/are accessible toilet(s) available within the stand.
    • The accessible toilet(s) is/are located in the main concourse.
    • There are standard toilets available within the stand.
    • There are not ambulant cubicles available in the standard toilets.
    • There is not a separate parent and baby room within the stand.

Food and Drink (Vicarage Road Stand - Visiting Supporters)

  • The food and drink counter(s) is/are located along the concourse.
  • The food and drink counter(s) is/are clearly signed.
  • There is step-free access to the food and drink counter(s).
  • The height of the food and drink counter(s) is/are medium height (77cm - 109cm).
  • There is a lowered section at some of the food and drink counters.
  • There is a clear knee recess beneath the low/lowered section(s) of the food and drink counter(s).
  • The clear knee recess at the food and drink counter(s) does/do not have the recommended dimensions of 70cm (height) x 50cm (depth).
  • There is not a hearing assistance system at the food and drink counter(s).
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • There is a steward available to provide assistance with ordering food and drink.
  • Stewards cannot assist in taking food and drink to the designated seating area(s).

Access Point (Accessible Entrance 6)

  • Access Point View
    • This information is for the access point located on Occupation Road.
    • The access point is clearly signed.
    • There is step-free access to the access point.
    • The access point door(s) does/do contrast visually with its immediate surroundings.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The width of the access point opening is 335cm.
    • There is a/are handheld ticket reader(s) at the access point.
    • There is a steward available for assistance.
    • The nearest accessible toilet is 24m from the access point.
  • Access to the Stand Concourse View
    • There is step-free access via lift from the access point to the stand concourse.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are 19cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lift does bypass the step(s).

Lift (Access Point (6)/Turnstiles (22-25) to Sir Elton John Stand - North Side)

  • There is a lift for public use.
  • The lift is located immediately beyond Accessible Entrance 6.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 11m (12yd 1in) from the Accessible Entrance 6.
  • The lift is a platform lift.
  • A member of staff does not need to be notified for use of the lift.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is fair.
  • The colour contrast between the external lift control plate and the wall is fair.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Designated Seating Area(s)

  • The designated seating areas in this stand are located at pitchside and on the concourse level.
  • Seating Area 1 View
    • This information is for the designated seating area located on the concourse level.
    • There is step-free access to the designated seating area.
    • The designated seating area(s) is/are not clearly marked/signed.
    • The view from the seating area is good.
    • There is/are 10 designated space(s) for wheelchair users in the seating area.
    • Companions sit behind the patron.
    • There is sufficient space for an assistance dog to rest.
    • There is a dedicated steward to provide assistance.
    • There is an accessible toilet close to the seating area.
    • There are 3 platforms in this designated seating area.
      The 2 upper platforms are accessed by platform lifts, operated by a matchday steward.
  • Seating Area 2 View
    • This information is for the designated seating area located at pitchside.
    • There is ramped/sloped access to the designated seating area.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides going up.
    • The designated seating area(s) is/are not clearly marked/signed.
    • The view from this seating area is good.
    • The number of spaces for wheelchair users varies (dependent on match/event).
    • Companions sit next to the patron.
    • There is sufficient space for an assistance dog to rest.
    • There is a dedicated steward for this seating area to provide assistance.
    • There is an accessible toilet close to the seating area.
    • Access to the pitchside seating area is via the Sir Elton John Stand accessible entrance and lift.

Lift (Concourse Designated Seating Area)

  • There is a lift for public use.
  • The lift is located at the concourse designated seating area.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 14m (15yd 11in) from the Accessible Entrance 10.
  • The lift is a platform lift.
  • A member of staff needs to be notified for use of the lift.
  • A member of staff is required to operate the lift.
  • The platform lift accesses a small level change.
  • The dimensions of the lift are 80cm x 125cm (2ft 7in x 4ft 1in).
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.
  • Comments View
    • An identical platform lift is available which is used to access Level 3 of the designated seating area.

Accessible Toilet(s) (Visiting Supporters Concourse)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is for the sole use of disabled people.
    • This accessible toilet is located at the entrance to the concourse designated seating area.
    • This accessible toilet is approximately 9m (9yd 2ft) from the nearest designated seating.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a steward.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The dimensions of the accessible toilet are 150cm x 215cm (4ft 11in x 7ft 1in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 76cm (2ft 6in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is not a mirror.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 82cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.