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M42 - Hopwood Park Services - Welcome Break

M42 Junction 2, Redditch Road, Alvechurch, Birmingham, B48 7AU

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Access Guide

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Summary

COVID-19 Information

  • The information in this section was taken in December 2020.
  • The services are open 24 hours, however, some of the food services and other services opening times within the building may vary subject to government regulations.
  • There are separate doors for entering and exiting.
  • Due to Covid-19, the main entrance doorway is split in half with one side for entering and one side for exiting.
  • There is a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • The height of the hand sanitiser is 81cm.
  • Hand sanitisers are available inside the venue.
  • There are numerous hand sanitisers available throughout the services building that range from 81cm to 120cm in height.
  • There is not a limited number of people allowed inside.
  • There is a Track and Trace system in place.
  • There is not a one-way system throughout.
  • Customers using seating area are asked to register their details for the UK Governments Track & Trace system.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at tills/counters.
  • Customer toilets are available.
  • Due to Covid-19, a one-way system is in place in the outside play area.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Here

  • The motorway services are located directly off the M42 at Junction 2.
  • Birmingham is to the north and Bromsgrove is to the west.
    There are close links to the M5 and M40.
  • There is signage along the motorway indicating the distance to the services.
  • The car park has 15 Blue Badge parking bays, 3 Ecotricity electric charging points, 16 Tesla charging points, parent and child parking bays and a number of standard parking bays.
  • Additional parking is available at the petrol station.
  • Parking for coaches is to the southern end of the car park, away from the services building.

Petrol Station

Parking

  • Parking View
    • The car park is located opposite the main entrance to the services building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park surface is tarmac.
    • There is lighting in the car park.
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
    • Additional parking is available outside the petrol station.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • There is signage available to direct users to the Blue Badge parking bays .
    • There is/are 15 designated Blue Badge parking bay(s) within the car park.
    • The Blue Badge bay(s) is/are clearly marked.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 490cm.
    • The Blue Badge parking bays have a marked zone to both sides and rear.
    • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm .
    • Some Blue Badge bays have marked zones on both sides but not at the rear (photograph 1).
  • Paying View
    • Parking charges apply after a limited time.
    • Free parking for all users is limited to 2 hours.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment for parking charges is made over the phone and via an app/online.
    • To see the parking charges please click here (opens new tab).
    • Payment for parking can also be made in WHSmith.
  • Access from the Car Park View
    • Pedestrian walkways are available in the car park.
    • The surface on the pedestrian walkways is tarmac and block paving.
    • The nearest designated Blue Badge parking bay is approximately 8m from the main entrance.
    • There are dropped kerbs from the Blue Badge bay(s) to the building.
    • The entrance is clearly visible from the Blue Badge parking bay(s).

Electric Vehicle Charging Points (Gridserve)

  • Standard Electric Vehicle Charging Point(s) View
    • There is a/are electric vehicle charging point(s) available.
    • The provider of the charging point(s) is Gridserve.
    • Rapid charging is available.
    • The electric vehicle charging point(s) is/are located on the left as you face the main entrance to the services building.
    • Staff are able to provide assistance with the electric vehicle charging points.
    • Customers can get assistance by either phoning the services or going in and asking for help.
    • There is/are 3 electric vehicle charging point(s).
    • The electric vehicle charging bay(s) is/are clearly marked.
    • The dimensions of the electric vehicle charging bay(s) surveyed are 220cm x 420cm.
    • The charging point(s) is/are located to the front as you approach the bay(s).
    • The height range of the electric vehicle charging point controls/screen is 107cm to 127cm.
    • The height of the electric vehicle charging point nozzle slot is 102cm.
    • The charging point(s) require tap and pay (contactless payment).
    • Parking charges apply for all users (including Blue Badge holders).
    • Charging for all users is limited to 45 minutes.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment for charging is made at the charging point(s).
    • For more information and a guide to electric vehicle charging please click here.

Electric Vehicle Charging Points (Tesla)

  • Standard Electric Vehicle Charging Point(s) View
    • There is a/are electric vehicle charging point(s) available.
    • The provider of the charging point(s) is Tesla.
    • Supercharged (Tesla) charging is available.
    • The electric vehicle charging point(s) is/are located on the far right of the car park as you face the main entrance to the services building.
    • Staff are able to provide assistance with the electric vehicle charging points.
    • Customers can get assistance by either phoning the services or going in and asking for help.
    • There is/are 16 electric vehicle charging point(s).
    • The electric vehicle charging bay(s) is/are clearly marked.
    • The dimensions of the electric vehicle charging bay(s) surveyed are 220cm x 420cm.
    • The charging point(s) is/are located to the front as you approach the bay(s).
    • The height range of the electric vehicle charging point nozzle slot is 120cm to 135cm.
    • An online account is required to use the charging point(s).
    • Parking charges apply for all users (including Blue Badge holders).
    • Payment signs are not provided.
    • Payment for charging is made via your Tesla account.
    • For more information and a guide to electric vehicle charging please click here.

Seating Area (Outside)

  • The seating area is located on the right and left of the services building main entrance.
  • There is step-free access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are bench seats and picnic tables with fixed seating available.
  • All chairs are fixed to tables.
  • Tables are not permanently fixed to the floor.
  • The standard height for the underside of tables is 73cm.

Play Area (Outside Play Area)

  • The play area is located to the right as you face the services building main entrance.
  • The play area is free of charge.
  • There is step-free access to the play area.
  • There is a clear unobstructed route to the play area.
  • The play area is not clearly signed.
  • There is step-free access within the play area.
  • The play area consists of two fixed slides accessed by steps.
    The surface of the flooring in the area is soft rubber matting and lighting is varied.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the services building.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'WELCOME BREAK'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 250cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 130cm.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 115cm.
    • The height of the bollard(s) is 75cm.
    • The bollards do contrast visually with the paving.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 81cm.
    • After the first set of entrance doors there are two identical sets of automatic doors next to each other
      The door to the left is used to enter and the door to the right is for exiting.

Getting Around (Ground Floor)

  • Access and Circulation View
    • There is step-free access throughout the ground floor.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is good colour contrast between the walls and floor in the majority of walkways.
    • The lighting levels are varied.
    • Music is played everywhere.
    • The cash machine(s) is/are located at the rear of the services building, next to the Gaming Zone.
    • The controls/screen heights of the cash machine(s) vary between 100cm and 130cm.
    • There are hand sanitisers in the building.
    • The height of the hand sanitisers range between 81cm and 110cm.
  • Signage View
    • There is signage for the shop(s)/restaurant(s) available.
    • The colour, design and typeface of signs is not consistent throughout the building.

Seating Area

  • The seating area is located on the right as you enter the services building.
  • There is step-free access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are tables, high tables, booths, bench seats, high stools and chairs without armrests available.
  • Some chairs are fixed to the floor.
  • Some tables are fixed to the floor.
  • The distance between the floor and the underside of the lowest table is 73cm.
  • The distance between the floor and the underside of the highest table is 98cm.
  • The standard height for the underside of tables is 73cm.
  • The surface height of the highest table is 102cm.
  • Music is played everywhere.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • Lighting levels are varied.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitisers range between 81cm and 120cm.

Changing Places (Ground Floor)

  • Location and Access View
    • The facility is located ahead as you enter the services building.
    • The facility is approximately 25m from the main entrance.
    • The facility is in addition to standard and accessible toilets.
    • The facility is located close to other managed facilities (e.g. reception or service counter).
    • There is level access to the facility.
    • The facility surveyed is for the sole use of disabled people.
    • The contrast between the external door(s) and wall(s) is good.
    • The contrast between the internal door(s) and wall(s) is good.
    • You do need a key for the facility.
    • The key is a radar key.
    • The key can be obtained from WHSmith or a member of staff.
    • There is a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The door(s) open(s) outwards.
    • The door(s) is/are easy to open.
    • The door is locked by a locking handle.
    • The door has a horizontal grab rail.
    • The width of the door opening is 100cm.
    • The dimensions of the facility are 400cm x 275cm.
    • The ceiling height is at a minimum of 2.4m.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has a non-slip floor.
    • The contrast between the walls and floor is fair.
  • Toilet Details View
    • The facility toilet is corner.
    • The transfer space on the right as you face the toilet is 90cm.
    • The transfer space on the left as you face the toilet is 82cm.
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The contrast between the dropdown rail(s) and wall is poor.
    • As you face the toilet there are vertical grab rails on both sides.
    • The contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
    • The height of the toilet seat above floor level is 48cm.
    • There is a lever flush.
    • There is a toilet roll holder.
    • The toilet has a cistern.
    • The toilet seat contrast is good.
    • There is an emergency pull cord alarm for the toilet.
    • The emergency pull cord alarm is within reach and fully functional.
  • Changing Bench and Hoist Details View
    • The facility changing bench is wall mounted.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 177cm.
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Shower Details View
    • There is not a shower unit with a detachable shower head.
  • Other Facilities View
    • A privacy screen is available.
    • The type of wash basin is fixed.
    • The height of the wash basin is 71cm.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • The contrast between the wash basin grab rail(s) and wall is good.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is at the recommended height of 80cm-100cm.
    • Wide tear off paper roll is available.
    • The wide paper roll dispenser is at the recommended height of 80cm-100cm.
    • The height of the wide paper roll dispenser is 100cm.
    • There is a hand dryer.
    • The hand dryer is at the recommended height of 80cm-100cm.
    • There is a towel dispenser.
    • The towel dispenser is at the recommended height of 80cm-100cm.
    • The height of the towel dispenser is 94cm.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a/are sanitary and general domestic waste disposal units.
    • There is an emergency pull cord alarm for the facility.
    • The emergency pull cord alarm is within reach and fully functional.
    • There is a/are coat hook(s).
    • The coat hooks are 105cm and 170cm from the floor.
    • There is not a hand sanitiser.
    • There is not a red flashing fire alarm beacon within the toilet.
    • The lighting levels are good.
    • The lighting is activated by a sensor.

Accessible Toilet (Ground Floor - Right Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • This accessible toilet is located ahead as you enter the services building.
    • This accessible toilet is approximately 25m from the main entrance.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from WHSmith.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door(s) and wall(s) is good.
    • The door(s) open(s) outwards.
    • The door(s) is/are easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 100cm.
    • The contrast between the internal door(s) and wall(s) is good.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 150cm x 225cm.
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • The lighting is activated by a sensor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 85cm.
    • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is fair.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 170cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a colostomy bag shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet seat contrast is good.
    • There is not a toilet roll holder.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is push.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser can be reached from seated on the toilet.
    • The height of the wall fixed soap dispenser is 85cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The contrast between the towel dispenser and the wall is fair.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 75cm.
    • The contrast between the hand dryer and the wall is fair.
    • There is not a hand sanitiser.

Parent and Baby Room (Ground Floor)

  • The parent and baby room is located ahead as you enter the services building.
  • The parent and baby room is approximately 24m from the main entrance.
  • There is step-free access to the parent and baby room.
  • There is pictorial and written text signage on or near the parent and baby room door.
  • The signage says 'For parents with children'.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 90cm.
  • The contrast between the external door(s) and wall(s) is good.
  • The contrast between the internal door(s) and wall(s) is good.
  • The baby changing table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby changing table is not height adjustable.
  • The height of the baby changing table once extended is 90cm.
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 85cm.
  • The wash basin tap type is sensor.
  • There is a/are chair(s) in the parent and baby room.
  • There is not a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are good.
  • The lighting is activated by a sensor.
  • There is not a hand sanitiser.

Stairs (Ground to First Floor)

  • The stairs are located ahead as you enter the services building.
  • All floors are accessible by these stairs.
  • There are 19 steps between floors.
  • The height of the steps are not between the recommended 15cm and 18cm.
  • The height of the steps are 20cm.
  • The depth of the steps are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the steps.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities/services are not provided on landings.
  • The lighting levels at the steps are good.
  • The services which are not accessible include; the standard toilets, parent and baby room, standard showers, parent and Starbucks.

Escalator(s) (Ground to First Floor - Up)

  • The escalator(s) is/are located ahead as you enter the services building.
  • The escalator(s) is/are clearly visible from the entrance.
  • The escalators only go up.
  • The floors which are accessible by escalator(s) are G, 1.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lighting levels at the escalator(s) are moderate to good.
  • The service(s) on the floors which are not accessible is/are the standard toilets, parent and baby room, standard showers and Starbucks.

Escalator(s) (First to Ground Floor - Down)

  • The escalator(s) is/are located ahead as you enter the services building.
  • The escalator(s) is/are clearly visible from the entrance.
  • The escalators only go down.
  • The floors which are accessible by escalator(s) are G, 1.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • The lighting levels at the escalator(s) are good.

Parent and Baby Room (First Floor)

  • The parent and baby room is located on the left as you exit the stairs and escalators.
  • The parent and baby room is approximately 17m from the stairs and escalator.
  • There is pictorial and written text signage on or near the parent and baby room door.
  • The signage says 'For customers with children'.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 90cm.
  • The contrast between the external door(s) and wall(s) is good.
  • The contrast between the internal door(s) and wall(s) is good.
  • The baby changing table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby changing table is not height adjustable.
  • The height of the baby changing table once extended is 79cm.
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 80cm.
  • The wash basin tap type is push.
  • There is/are not chair(s) in the parent and baby room.
  • There is a toilet in the parent and baby room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are good.
  • The lighting is activated by a sensor.
  • There is not a hand sanitiser.

Standard Toilet(s) (First Floor)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located on the left as you exit the stairs and escalator.
    • There is stepped access to the toilet(s).
    • The toilet(s) is/are approximately 19m from the stairs and escalator.
    • There is pictorial signage on or near the toilet entrance.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 81cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are good.
    • The lighting is permanent.
    • There is not a hand sanitiser.
  • Comments View
    • Access to the facilities is via stairs or escalator.

Standard Shower (First Floor - Female Standard Toilets)

  • The shower facilities are located on the first floor, at the rear of the female standard toilets.
  • The shower facilities are approximately 35m from the stairs and escalator.
  • There is pictorial and written text signage on or near the shower door.
  • The signage says 'Showers'.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 60cm.
  • The contrast between the external door(s) and wall(s) is good.
  • The contrast between the internal door(s) and wall(s) is good.
  • The lighting levels are moderate to good.
  • The lighting is activated by a sensor.
  • There is level access into the shower.
  • As you enter, the shower is ahead.
    The shower has a button to activate it at a height of 120cm.

Standard Shower (First Floor - Male Standard Toilets)

  • The shower facilities are located on the first floor, at the rear of the male standard toilets.
  • The shower facilities are approximately 30m from the stairs or escalator.
  • There is pictorial and written text signage on or near the shower door.
  • The signage says 'Showers'.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 68cm.
  • The contrast between the external door(s) and wall(s) is good.
  • The contrast between the internal door(s) and wall(s) is good.
  • The lighting levels are moderate to good.
  • The lighting is activated by a sensor.
  • There is level access into the shower.
  • As you enter, the shower is to the left.
    The shower has a button to activate it at a height of 120cm.
    There 2 showers the same available in the male standard toilets.

Emergency Evacuation Procedure

  • There is an audio alarm for emergencies.
  • Fire wardens/marshals are available on site.
  • There is not a/are not internal refuge point(s).
  • People exit the building using the fire exits or main entrance.
  • There is an external emergency meeting point.
  • The external emergency meeting point is located in the car park beyond the Tesla charging points.