You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a café, Habitat, Argos, Tui, Century Dental Surgery, Explore Learning Centre, Accessible and Standard Toilets.
• Services / facilities within the grounds include An ATM is located on Wigmores South.
• Sainsbury's Multi Storey Car Park link (new tab) - click here.
• Welwyn Garden City Town Centre link (new tab) - click here.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 07:00 - 22:00.
• Tuesday 07:00 - 22:00.
• Wednesday 07:00 - 22:00.
• Thursday 07:00 - 22:00.
• Friday 07:00 - 22:00.
• Saturday 07:00 - 22:00.
• Sunday 11:00 - 17:00.
• Please click here for information on opening times.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Welwyn Garden City.

You are on Parking. Skip to the next section.

Parking

• Please see the Sainsbury's Multi Storey Car Park guide for further details.

You are on Outside Access (Wigmores South - Ground Floor). Skip to the next section.

Outside Access (Wigmores South - Ground Floor)

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• Entrance View
  • This information is for the entrance located on Wigmores South.
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 210cm.

You are on Pedestrian Exit (Car Park to Store). Skip to the next section.

Pedestrian Exit (Car Park to Store)

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• Pedestrian Exit View
  • This information is for the pedestrian exit located to the far left as you face the Blue Badge bays.
  • There is step-free access at this exit.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
  • There are bollards at this exit.
  • The minimum width between the bollards is 105cm.
  • The bollards do have an identification band to aid visually impaired people.
• Comments View
  • Some of the bollards have identification bands.
    These doors lead to the travelator and lifts.

You are on Lift (Car Park to Store). Skip to the next section.

Lift (Car Park to Store)

• There is a lift for public use.
• The lift is located beyond the entrance to the left.
• The lift is a standard lift.
• The floors which are accessible by this lift are -1, 0, 1.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 24m (26yd 9in) from the doors.
• Staff do not need to be notified for use of the lift.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 150cm x 200cm (4ft 11in x 6ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are 0, 1.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.

You are on Lift (First Floor to Mezzanine). Skip to the next section.

Lift (First Floor to Mezzanine)

• There is a lift for public use.
• The lift is located to the rear of the travelator.
• The lift is a standard lift.
• The floors which are accessible by this lift are 1, M.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 35m (38yd 10in) from the car park to store lift.
• Staff do not need to be notified for use of the lift.
• The clear door width is 105cm (3ft 5in).
• The dimensions of the lift are 140cm x 200cm (4ft 7in x 6ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Entrance (Store - First Floor). Skip to the next section.

Entrance (Store - First Floor)

• This information is for the entrance located on the first floor, to the left as you exit the lift.

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• Entrance View
  • There is step-free access at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 520cm.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are trained to use the system.
• The hearing assistance system was not tested at the time of the survey.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

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• Comments View
  • Photographs 7, 8 and 9 show the staffed checkouts.
  • The checkouts are 90cm high.
  • Checkout 23 has the fixed hearing loop.
  • Photographs 10 and 11 show the self-service checkouts.
  • These self-service checkouts have heights of between 108-132cm.

You are on Counter (Customer Service - First Floor). Skip to the next section.

Counter (Customer Service - First Floor)

• The counter is 15m (16yd 1ft) from the lift.
• There is level access to the counter from the entrance.
• There is not a bell to attract attention.
• There is sufficient space to write or sign documents on the counter.
• The height of the counter is 90cm (2ft 11in).
• There is not a lowered section.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are not trained to use the system.
• The hearing assistance system was not tested at the time of the survey.
• Lighting levels are good.

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• Comments View
  • For access to mobility shopping carts please see staff at tobacco and lottery counter.

You are on Travelator - First Floor to Mezzaine. Skip to the next section.

Travelator - First Floor to Mezzaine

• The travelator is located beyond the store entrance to the right.
• On the first floor is Tui Clothing, Argos, Café Habitat, Century Dental Surgery and the Explore Learning Centre.

You are on Accessible Toilet (First Floor - Left Hand Transfer). Skip to the next section.

Accessible Toilet (First Floor - Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 30m (32yd 2ft) from the lift.
  • This accessible toilet is located ahead to the right as you exit the lift.
  • The accessible toilet is located on the first floor.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 120cm x 240cm (3ft 11in x 7ft 10in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 64cm (2ft 1in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is push.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are non-infectious waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 126cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is a shelf within the accessible toilet.
  • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 110cm.
  • The shelf is located where it is reachable.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 100cm (3ft 3in).
• Comments View
  • The baby change table is a fixed unit.
  • There are two sinks for the baby changing unit, one at a height of 95cm and a lower one at a height of 60cm.

You are on Standard Toilet(s) (First Floor). Skip to the next section.

Standard Toilet(s) (First Floor)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the first floor.
  • The female and male toilets are approximately 30m (32yd 2ft) from the lift.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the female standard toilets.
  • The height of the baby change table once extended is 95cm (3ft 1in).
• Comments View
  • The baby change table is a fixed unit.
  • There are two sinks for the baby changing unit, one at a height of 95cm and a lower one at a height of 60cm.

You are on Additional Info. Skip to the next section.

Additional Info

• A bowl of water cannot be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.