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Stadium Tour

West Ham United Football Club - London Stadium, Queen Elizabeth Olympic Park, London, E20 2ST

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Access Guide

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Contact Details

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Club staff receive disability awareness/equality training.
  • Stewards receive disability awareness/equality training.
  • Hospitality staff receive disability awareness/equality training.
  • Car parking attendants do receive disability awareness/equality training.
  • Car park attendants and Access Support Stewards receive deaf awareness training.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.
  • There is an assistance dog toilet or toileting area at the stadium/near by.
  • The assistance dog toilet or toileting area is located on Bridge 4, opposite Accessible Entrance D.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact the DSA Stewards.

Getting Here

Outer Concourse

Stadium Tour Information

  • Guided multimedia public tours take place between 10am-3pm on weekdays.
  • Tours can be booked online (https://stadiumtourbookings.london-stadium.com/booking/default.htm) or by visiting the ticket office.
  • Group tours are available.
  • Stadium tours are also available on home matchdays.
  • Tours do not need to be booked in advance however it is recommended in order to guarantee a place.
  • Multimedia devices are available.
  • The multimedia devices are small tablet like devices that provide information (audio and visual) during the tour.
  • Headphones are provided with the audio guides.
  • The multimedia devices are available in 5 languages (English, French, German, Italian and Spanish).
  • There is no parking available at the stadium for the tour, however Blue Badge parking is available nearby.
  • For more information on alternative transport to the stadium please click here (opens in new tab)
  • Tours last approximately 1 hour.
  • The tour route will be subject to stadium operations on the day.
  • This access guide covers both the accessible and main tour routes.
  • There are wheelchairs available to borrow. Please ask a member of staff for further information.
  • There are 2 accessible toilets located along the tour route.
  • The accessible toilets are located on the Lower Level of the Stadium Store and Café, and outside the Royal East.
  • There are standard toilets located in the same locations as the accessible toilets.
  • There are steep slopes in places along the tour.
  • If required the tour guide can provide assistance with entrance doors and ramps along the route.
  • Stadium tours begin at the Stadium Store and Café and finish at the West Stand - Entrance B.

Ticket Office(s) (Main Ticket Office)

  • There is/are 2 ticket office(s) located around the stadium.
  • The Main Ticket Office is located opposite turnstile E and F and alongside the Stadium Store.
  • The ticket office(s) is/are clearly signed.
  • There is step-free access to the ticket office(s).
  • There is a clear unobstructed route to the ticket office(s).
  • There are windows, TVs, glazed screens or mirrors behind the ticket office(s) which could adversely affect the ability of someone to lip read.
  • The ticket office(s) is/are not placed in front of a background which is patterned.
  • The height of the ticket office(s) is/are medium height (77cm - 109cm).
  • There is not sufficient space to write or sign documents on the ticket office(s).
  • There is a low section at some of the ticket offices with a height of 76cm or below.
  • There is not sufficient space to write or sign documents on the low section(s) of the ticket office(s).
  • There is not a clear knee recess beneath the lowered section(s) of the ticket office(s).
  • Some of the ticket offices are staffed.
  • There is a hearing assistance system at the ticket office(s).
  • The hearing assistance system(s) is/are fixed.
  • The hearing assistance system(s) is/are signed.
  • Staff are trained to use the system.
  • The ticket office(s) is/are for home supporters.
  • The Main Ticket Office is for home supporter enquiries only.
  • Comments View
    • There are 20 desks available at the main ticket office.
    • Desks 1, 2 and 19 are lowered and available for ticket sales.
    • Desk 20 is used for audio headset collection only.
    • Desk 2 is open on non matchdays and used for stadium tour tickets/token collections.

Outside Access (Stadium Store and Café Main Entrance - Podium Level)

  • Entrance View
    • This information is for the entrance located on the Podium Level, next to Entrance F.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 70cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 185cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There are security barriers at this entrance.
    • The minimum width between the security barriers is 170cm.
  • Ramp/Slope View
    • There is a slope with a very easy incline.
  • Comments View
    • There are two manual sets of doors located to the left of the automatic doors as you face them. These doors are only used on matchdays, one as an exit.

Other Floors (Stadium Store and Café)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located in the centre of the building.
    • The stairs are approximately 23m from the main entrance.
    • Signs indicating the location of the stairs are not available from the entrance.
    • The floors which are accessible by stairs are Podium Level - Lower Level.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are good.

Lift (Stadium Store and Café)

  • There is a lift for public use.
  • The lift is located to the left as you enter the main entrance.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 7m (7yd 1ft) from the main entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Podium Level - Lower level.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 150cm (4ft 11in).
  • The dimensions of the lift are 179cm x 270cm (5ft 10in x 8ft 10in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Accessible Toilet(s) (Stadium Store and Café - Lower Level)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located in the far right corner from lift on the Lower Level, past the Personalisation Zone.
    • This accessible toilet is approximately 22m (24yd 2in) from the lift.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 179cm x 237cm (5ft 10in x 7ft 9in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 105cm (3ft 5in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 172cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 79cm (2ft 7in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is not a soap dispenser.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Stadium Store Café to the Outer Concourse (Podium Level)

  • The tour begins in the Stadium Store Café.
  • The tour guide will give a short introductory talk before beginning the tour.
  • Upon conclusion of the talk, take the stairs or lift up to the Podium Level and head towards the exit.

Outer Concourse (Podium Level) to Club London Hospitality Entrance

  • Having exited the store, turn left and continue along the outer concourse towards the Club London Hospitality Entrance at the West Stand.
  • The tour guide will give a short talk about the club/stadium whilst on route to the entrance.
  • The surface of the concourse consists of tarmac.
  • There are two, short, steep ramps when passing the away section of the concourse en route to the entrance.

Outside Access (West Stand - Club London Hospitality Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the West Stand.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 180cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 180cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Club London Hospitality Entrance to The Royal East

  • Upon reaching the Club London Hospitality Entrance, enter into the West Stand.
  • Having entered, the tour guide will collect your stadium tour token.
  • Following this, there is a security check and bag search at the reception.
  • Having completed the bag search, the tour continues ahead through the security gate (100cm) where audio guides are provided.
  • The tour guide will give a short talk before continuing the tour up the escalators/lift to Level 1, into The Royal East.

Escalator(s)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located ahead as you enter, on either side of the reception.
    • The escalator(s) is/are clearly visible from the entrance.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are LG (Club London and Directors), G (Podium Level), 1 and 2.
    • The escalator(s) steps are clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are good.
  • Comments View
    • The escalator to the left as you enter goes up and accesses Levels LG, G (Podium), 1 and 2.
    • The escalator to the right as you enter goes down and accesses levels LG, G (Podium), 1 and 2.
    • Photographs 1 and 2 show the escalators from the LG Level.
    • Photographs 3 and 4 show the escalators from the G (Podium) Level.

Lift (Right)

  • There is a lift for public use.
  • The lift is located to the right as you enter.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are LG (Club London and Directors), G (Podium Level), 1 and 2.
  • There are manual, heavy, double doors to access the lift lobby on the lower ground floor, on the first floor and on the second floor.
  • There are manual, heavy, single doors to access the lift lobby on the ground floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 149cm (4ft 11in).
  • The dimensions of the lift are 175cm x 275cm (5ft 9in x 9ft).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

The Royal East

  • The Royal East is located to the left as you exit the right lift, on Level 1.
  • There is step-free access to this area.
  • There is a/are double, heavy manual door(s) to access this area.
  • The door/opening width(s) is/are 75cm+ for the room(s).
  • There is step-free access within this area.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is carpet, vinyl/laminate and tiles.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are good.
  • Having entered The Royal East, the tour guide will give a short talk about matchday operations and history of the area.
  • Following the talk, the tour will continue out to the pitch viewing area.
  • There are double, heavy, manual doors with an opening width of 75cm+ for access to the pitch viewing area.
  • There is step-free access to the pitch viewing area from the room.
  • There are no marked out designated spaces available however there is sufficient space on the back row for a wheelchair user.
  • There is level access to the back row of seating.
  • Following this, there are between 2-12 steps leading down to the remainder of the seating.
  • At the pitchside viewing area the tour guide will give a talk about the Olympics and the transformation of the stadium.
  • Following the talk, the tour guide will ask you to watch a short time-lapse video of the stadium construction/transformation on your multimedia device.
  • This will be followed by an opportunity to take photos of the stadium.
  • Following the photo opportunity, the tour will continue back into The Royal East for a short talk and video about Bobby Moore.
  • The talk and video will take place on sofas close to The Royal East entrance.

Accessible Toilet(s) (The Royal East - Level 1)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is for the sole use of disabled people.
    • This accessible toilet is located within The Royal East Suite.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a steward.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The dimensions of the accessible toilet are 160cm x 300cm (5ft 3in x 9ft 10in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 90cm (2ft 11in).
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 93cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 131cm (4ft 4in).
    • There is not a hand dryer.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

The Royal East to The Medal Wall

  • Following the talk and video, the tour continues out of The Royal East and onto the first floor escalator lobby area.
  • There are two sets of double, heavy doors between The Royal East and the first floor escalator lobby area.
  • The lobby area is narrow in places (minimum 110cm).
  • Once in the lobby area, the tour guide will point out and give a short talk about The Medal Wall.
  • The Medal Wall has a number of bronze, silver and gold plaques detailing the British Olympic medallists as well as former West Ham players.

The Medal Wall to the Home Changing Room

  • Following the talk, the tour continues down to the Lower Level via the escalator/lift.
  • Once on the Lower Level, the tour heads towards the player interview area.
  • The route from the escalator is via a set of heavy double doors. These double doors open towards you (pull).
  • The tour continues through two single width, heavy doors separated by a short corridor.
  • These doors have an opening width of 100cm.
  • Having reached the player interview area, the tour guide will give a short talk about Sir Trevor Brooking before continuing to the left and along the corridor towards the home changing room.
  • There is a set of permanently held open double doors located between the player interview area and the corridor leading to the home changing room.
  • These doors have an opening width of over 150cm.
  • The floor surface along this section of the tour consists of vinyl and carpet.

Escalator(s)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located ahead as you enter, on either side of the reception.
    • The escalator(s) is/are clearly visible from the entrance.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are LG (Club London and Directors), G (Podium Level), 1 and 2.
    • The escalator(s) steps are clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are good.
  • Comments View
    • The escalator to the left as you enter goes up and accesses Levels LG, G (Podium), 1 and 2.
    • The escalator to the right as you enter goes down and accesses levels LG, G (Podium), 1 and 2.
    • Photographs 1 and 2 show the escalators from the LG Level.
    • Photographs 3 and 4 show the escalators from the G (Podium) Level.

Lift (Right)

  • There is a lift for public use.
  • The lift is located to the right as you enter.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are LG (Club London and Directors), G (Podium Level), 1 and 2.
  • There are manual, heavy, double doors to access the lift lobby on the lower ground floor, on the first floor and on the second floor.
  • There are manual, heavy, single doors to access the lift lobby on the ground floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 149cm (4ft 11in).
  • The dimensions of the lift are 175cm x 275cm (5ft 9in x 9ft).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Home Changing Room

  • The entrance door into the home changing room is single, heavy and opens away from you (push).
  • The door has an opening width of 87cm.
  • There is step-free access throughout the changing room.
  • There is a non-slip floor within the changing room.
  • There is bench seating available within the changing room.
  • There are replica shirts of current players hanging in the changing room.
  • There is a short talk at this part of the tour about the current players, the facilities within the changing room and what happens before and after home games.
  • Once the talk has concluded there is a photo opportunity.

Home Changing Room to the Indoor Warm Up Track

  • Following the photo opportunity in the home changing room, the tour continues out of two single heavy doors located at the rear of the room.
  • These doors open towards you (pull) and have an opening width of 88cm.
  • Having exited the changing room, the tour will head to the right towards the indoor warm up track.
  • There is a set of permanently held open double doors leading into the indoor warm up track area.
  • There is a slight lip at the threshold of these doors.
  • Having entered the indoor warm up track area, there will be a short talk followed by an opportunity to have your photo taken on the podium, with an Olympic gold medal.
  • The podium has 3 steps leading to the 1st, 2nd and 3rd place positions.
  • These steps range between 21cm-46cm.

Indoor Warm Up Track to the Interview Rooms

  • Following the photo opportunity, the tour continues out of the indoor warm up track area and into the player’s tunnel area.
  • There is a set of double, heavy doors leading from the corridor into the player’s tunnel area.
  • The doors open away from you and have an opening width of over 150cm.
  • From here the tour will head through two sets of permanently held open glass doors (150cm+).
  • Following the doors, the tour heads to the right, through a set of double doors, and along the corridor towards the interview rooms.
  • The interview room’s entrance doors are double, heavy and open away from you.
  • There are a total of 7 interview rooms.
  • The entrances into the interview rooms are single, heavy and open away from you (push).
  • The dimensions of the interview rooms vary but are approximately 250cm wide x 250cm deep.
  • There is an opportunity to take photos in the interview rooms.

Interview Rooms to the Dug Outs (via the Players Tunnel)

  • Following the photo opportunity, the tour continues out of the interview rooms and back towards the player’s tunnel area.
  • This route is via the set of double heavy doors.
  • Having reached the player’s tunnel area, the tour will head right and through the permanently held open double doors.
  • From here the route leads down the player’s tunnel towards the dug outs.
  • The surface of the player’s tunnel consists of artificial grass.
  • There are slight gradients in places along the player’s tunnel.

Dug Outs

  • At this stage of the tour there an opportunity to freely roam around the dug out area.
  • There is also an opportunity to take photos in the managers and players seats.
  • The surface of the dug outs consists of artificial grass.
  • There are two clearly marked steps (8cm-16cm) leading up to the front row of seating.

Dug Outs to the Away Changing Room Corridor

  • Following the photo opportunity at the dug outs, the tour will continue back along the player’s tunnel towards the away changing room corridor.
  • There are three sets of double doors between the dug outs and the away changing room corridor.
  • Having reached the corridor, the tour guide will give a short talk about the away team matchday set up.

End of Tour

  • Following the talk, the tour continues back along the corridor and into the photo and certificate collection area signalling the end of the tour.
  • Multimedia devices are also returned here.
  • There is a set of double, heavy doors leading into the photo and certificate collection area.
  • These doors open away from you (push)
  • The photo collection counter is at a height of 104cm.
  • There is also a table with merchandise that can be purchased.
  • The merchandise table is at a height of 73cm.
  • There are some player’s shirts and memorabilia on display in this area.
  • Having finished in this area, head towards the escalators/lift via the double, heavy doors.
  • These doors open away from you (push).
  • Continue to the Podium Level and follow the set route/signage back to the reception area and out of the Club London Hospitality Entrance.

Escalator(s)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located ahead as you enter, on either side of the reception.
    • The escalator(s) is/are clearly visible from the entrance.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are LG (Club London and Directors), G (Podium Level), 1 and 2.
    • The escalator(s) steps are clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are good.
  • Comments View
    • The escalator to the left as you enter goes up and accesses Levels LG, G (Podium), 1 and 2.
    • The escalator to the right as you enter goes down and accesses levels LG, G (Podium), 1 and 2.
    • Photographs 1 and 2 show the escalators from the LG Level.
    • Photographs 3 and 4 show the escalators from the G (Podium) Level.

Lift (Right)

  • There is a lift for public use.
  • The lift is located to the right as you enter.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are LG (Club London and Directors), G (Podium Level), 1 and 2.
  • There are manual, heavy, double doors to access the lift lobby on the lower ground floor, on the first floor and on the second floor.
  • There are manual, heavy, single doors to access the lift lobby on the ground floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 149cm (4ft 11in).
  • The dimensions of the lift are 175cm x 275cm (5ft 9in x 9ft).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.