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Ticket Office(s)

West Ham United Football Club - London Stadium, Queen Elizabeth Olympic Park, London, E20 2ST

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Contact Details

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Club staff receive disability awareness/equality training.
  • Stewards receive disability awareness/equality training.
  • Hospitality staff receive disability awareness/equality training.
  • Car parking attendants do receive disability awareness/equality training.
  • Car park attendants and Access Support Stewards receive deaf awareness training.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.
  • There is an assistance dog toilet or toileting area at the stadium/near by.
  • The assistance dog toilet or toileting area is located on Bridge 4, opposite Accessible Entrance D.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact the DSA Stewards.

Getting Here

Car Parking and Drop Off

Outer Concourse

Opening Times (Main Ticket Office)

  • Opens: 9am.
  • Closes: After kick-off and when there is no queue.
  • Re-opens: After the match, until there is no queue (weekend matches only).
  • Please note that in the last hour leading up to kick off, the Ticket Office can only assist with enquiries relating to the day's match.
  • Desk 2 is open 09:00 - 17:00 (Monday – Saturday) for match tickets and to book stadium tours.

Ticket Office(s) (Main Ticket Office)

  • There is/are 2 ticket office(s) located around the stadium.
  • The Main Ticket Office is located opposite turnstile E and F and alongside the Stadium Store.
  • The ticket office(s) is/are clearly signed.
  • There is step-free access to the ticket office(s).
  • There is a clear unobstructed route to the ticket office(s).
  • There are windows, TVs, glazed screens or mirrors behind the ticket office(s) which could adversely affect the ability of someone to lip read.
  • The ticket office(s) is/are not placed in front of a background which is patterned.
  • The height of the ticket office(s) is/are medium height (77cm - 109cm).
  • There is not sufficient space to write or sign documents on the ticket office(s).
  • There is a low section at some of the ticket offices with a height of 76cm or below.
  • There is not sufficient space to write or sign documents on the low section(s) of the ticket office(s).
  • There is not a clear knee recess beneath the lowered section(s) of the ticket office(s).
  • Some of the ticket offices are staffed.
  • There is a hearing assistance system at the ticket office(s).
  • The hearing assistance system(s) is/are fixed.
  • The hearing assistance system(s) is/are signed.
  • Staff are trained to use the system.
  • The ticket office(s) is/are for home supporters.
  • The Main Ticket Office is for home supporter enquiries only.
  • Comments View
    • There are 20 desks available at the main ticket office.
    • Desks 1, 2 and 19 are lowered and available for ticket sales.
    • Desk 20 is used for audio headset collection only.
    • Desk 2 is open on non matchdays and used for stadium tour tickets/token collections.

Opening Times (North Stand Ticket Office)

  • Opens: Two hours before kick-off.
  • Closes: When there is no longer a queue and all supporters have been assisted.

Ticket Office(s) (North Stand Ticket Office)

  • There is/are 2 ticket office(s) located around the stadium.
  • The North Stand Ticket Office is located to the North of the Stadium, close to turnstile J.
  • The ticket office(s) is/are not clearly signed.
  • There is step-free access to the ticket office(s).
  • There is a clear unobstructed route to the ticket office(s).
  • There are windows, TVs, glazed screens or mirrors behind the ticket office(s) which could adversely affect the ability of someone to lip read.
  • The ticket office(s) is/are not placed in front of a background which is patterned.
  • The height of the ticket office(s) is/are low (76cm or lower).
  • There is not sufficient space to write or sign documents on the ticket office(s).
  • The ticket office(s) is/are staffed.
  • There is a hearing assistance system at the ticket office(s).
  • The hearing assistance system(s) is/are fixed.
  • The hearing assistance system(s) is/are signed.
  • Staff are trained to use the system.
  • The ticket office(s) is/are for home and away supporters.
  • The North Ticket Office is for away supporter enquiries/ticket collections and home supporter ticket collections only.
    The North Ticket Office is only open on matchdays.
  • The counter on the far right hand side is for away supporters ticket collection.