You are on Contact Details. Skip to the next section.

Contact Details

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• Disabled Supporters View
  • The telephone number for disabled visitors is 0333 030 0174.
  • The email address for disabled visitors is [email protected].
  • To view the web page for disabled visitors click here (opens in new tab).
• Ticket Sales View
  • The telephone number for ticket sales is 0333 030 0174.
  • The email address for ticket sales is [email protected].
  • To view the web page for ticket sales click here (opens in new tab).
• Hospitality View
  • The telephone number for hospitality enquiries is 0303 031 1968.
  • The email address for hospitality enquiries is [email protected].
  • To view the web page for hospitality click here (opens in new tab).
• Parking View
  • The telephone number for parking enquiries is 0333 030 0174.
  • The email address for parking enquiries is [email protected].
  • To view the web page for parking enquiries click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• Club staff receive disability awareness/equality training.
• Stewards receive disability awareness/equality training.
• Hospitality staff receive disability awareness/equality training.
• Car parking attendants do receive disability awareness/equality training.
• Car park attendants and Access Support Stewards receive deaf awareness training.
• There is not a member of staff trained in British Sign Language.
• British Sign Language interpreters can be provided on request.
• There is an assistance dog toilet or toileting area at the stadium/near by.
• The assistance dog toilet or toileting area is located on Bridge 4, opposite Accessible Entrance D.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs.
• To obtain mobility aids please contact the DSA Stewards.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The London Stadium is located to the south of Queen Elizabeth Olympic Park.
    Supporters are strongly advised not to drive to the London Stadium, due to limited parking and road restrictions.
    Road closures will be in place in the local area and roads are expected to be extremely busy on matchdays.
  • There is a dedicated accessible car park (Car Park 1A) available at the stadium, situated on the south Loop Road alongside Bridge 4.
    Car Park 1A will open three hours prior to kick-off and close during the match at the 80th minute.
    This car park is for ticket holders only.
    There are a total of 49 allocated Blue Badge parking spaces, with 6 being allocated to away supporters.
    The 43 home supporter bays are allocated on a seasonal basis.
    Visiting supporters will need to book a space in advance and all spaces are subject to availability.
    Public parking is available at Westfield Stratford City and Stratford International (charges apply).
• By Bus View
  • There is not a bus stop within 150 metres of the stadium.
  • There are multiple bus stops located within close proximity to the stadium, including Stratford Bus Station.
    Stratford Bus Station is located between Stratford High Street and Station Street, in front of Stratford Station.
    On matchdays there is a shuttle bus service available, with a pick-up from Stratford Station.
    Bus passengers with passes for the shuttle bus are permitted into the station to access the pick-up point.
    For more detailed information regarding bus routes to the stadium please click here (opens in new tab)
    To view the route to the stadium from Stratford Bus Station please click here (opens in new tab).
  • For more information on Stratford Bus Station (TfL) please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Stratford Station.
  • Stratford Station is approximately 20 minutes walk from the stadium and is served by; Docklands Light Railway (DLR), London Underground Jubilee and Central Line services, National Rail operated by C2C and Greater Anglia, TfL Rail and London Overground.
    Shuttle buses can be collect from the car park beside platform 13 at Stratford Station, which is located on the far right of the Jubilee Line platforms on the lower level concourse.
    Stratford International Station is approximately 20 minutes walk from the stadium and is served by; Docklands Light Railway (DLR) and National Rail operated by Southeastern.
    Shuttle buses can be collected from the 108 bus stop on International Way opposite the entrance to Stratford International Station.
    To view the route to the stadium from Stratford Station please click here (opens in new tab)
    To view the route to the stadium from Stratford International Station please click here (opens in new tab).
  • For more information on National Rail Enquiries please click here (opens new tab).
• By Underground View
  • The nearest underground station is Stratford Station or Hackney Wick Station.
  • Stratford Station is approximately 20 minutes walk from the stadium and is served by; Docklands Light Railway (DLR), London Underground Jubilee and Central Line services, National Rail operated by C2C and Greater Anglia, TfL Rail and London Overground.
    Hackney Wick Station is approximately 10 minutes walk from the stadium and is served by the London Overground.
    To view the route to the stadium from Stratford Station please click here (opens in new tab)
    To view the route to the stadium from Hackney Wick Station please click here (opens in new tab).
  • For more information on Transport for London please click here (opens new tab).
• By DLR View
  • The nearest DLR station is Pudding Mill Lane.
  • Pudding Mill Lane Station is approximately 10 minutes walk from the stadium and is served by the District Light Railway (DLR).
    Other stations near to the stadium served by the DLR include; Stratford Station, Stratford International Station, Stratford High Street Station.
    To view the route to the stadium from Pudding Mill Lane Station please click here (opens in new tab).
  • For more information on Pudding Mill Lane Station please click here (opens new tab).
• Useful Links View
  • For more information on the shuttle bus service, please use the link below.
  • To view the web page described above click here (opens in new tab).
  • For a map of the stadium, please use the link below.
  • To view the web page described above click here (opens in new tab).

You are on Car Parking and Drop Off. Skip to the next section.

Car Parking and Drop Off

• For more information on car parking and drop off points at West Ham United Football Club please click here (new tab).

You are on Outer Concourse. Skip to the next section.

Outer Concourse

• The outer concourse has a tarmac/resin bound gravel surface and is step-free and smooth throughout.
  All stands are accessible via the outer concourse.
  All entrances into the stadium have step-free access from the podium.
• There are programme stalls located around the outer concourse.
  There are a number of food and drink stands around the outer concourse, located outside the East Stand and the Bobby Moore Stand.
  There are picnic tables located near to the food and drink stands.
  There are supporter service tents located around the outer concourse.
  There is a large television screen located on the outside of the Booby Moore Stand.
• Either side of the away supporters section there are security barriers, the barriers are closed on approximately 80 minutes and will reopen once the away supporters have left the stadium following the final whistle.
  There is a short steep slope at the barriers.
• There is a Disabled Supporter Assistant (pink tabard), steward or member of staff available for assistance on matchdays.
• Clear directional signage is provided on the concourse.
• There is a stadium plan/map on the concourse.
• For more information on the East Stand please click here - (new tab).
• For more information on the Sir Trevor Brooking Stand please click here - (new tab).
• For more information on the Sir Trevor Brooking Stand - Away Supporters please click here - (new tab).
• For more information on the West Stand - Lower Tier please click here - (new tab).
• For more information on the West Stand - Upper Tier please click here - (new tab).

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• Ticket Office(s) View
  • For more information on the ticket office(s) please click here - (new tab).
• Shop(s) View
  • For more information on the Stadium Store and Café please click here - (new tab).
• Main Reception / Hospitality View
  • For more information on West Stand Hospitality - Podium Level please click here - (new tab).
  • For more information on West Stand Hospitality - Level 1 please click here - (new tab).
  • For more information on West Stand Hospitality - Level 2 please click here - (new tab).
• Additional Services View
  • For more information on the Stadium Tour please click here - (new tab).

You are on Access Point (Accessible Entrance A). Skip to the next section.

Access Point (Accessible Entrance A)

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• Access Point View
  • This information is for the access point located at the front of the West Stand.
  • The access point is clearly signed.
  • There is step-free access to the access point.
  • The access point door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The width of the access point opening is 93cm.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The width of the opening is 93cm.
  • There is a/are fixed ticket reader(s) at the access point.
  • The height of the ticket reader(s) is/are 82cm.
  • There is a Disabled Supporter Assistant and steward available for assistance.
• Access to the Stand Concourse View
  • There is step-free access from the access point to the stand concourse.

You are on Turnstile(s) (West Stand - Lower Tier - A). Skip to the next section.

Turnstile(s) (West Stand - Lower Tier - A)

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• Turnstile(s) View
  • This information is for the turnstile(s) located at the front of the West Stand.
  • The turnstile(s) used to access the stand is/are Turnstiles A and C.
  • The turnstile(s) is/are clearly signed.
  • The turnstiles are all similar.
  • There is step-free access to the turnstile(s) surveyed.
  • The turnstile(s) opening width is 54cm.
  • There is a/are fixed ticket reader(s) at the turnstile(s) surveyed.
  • The height of the ticket reader(s) is/are 116cm.
  • The turnstile(s) can be overcome by using Accessible Entrance A.
  • There is a Disabled Supporter Assistant and steward available for assistance.
• Access to the Stand Concourse View
  • There is step-free access from the turnstile(s), to the stand concourse.

You are on Access Point (Accessible Entrance C). Skip to the next section.

Access Point (Accessible Entrance C)

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• Access Point View
  • This information is for the access point located at the front of the West Stand.
  • The access point is clearly signed.
  • There is step-free access to the access point.
  • The access point door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The width of the access point opening is 93cm.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The width of the opening is 93cm.
  • There is a/are fixed ticket reader(s) at the access point.
  • The height of the ticket reader(s) is/are 83cm.
  • There is a Disabled Supporter Assistant and steward available for assistance.
• Access to the Stand Concourse View
  • There is step-free access from the access point to the stand concourse.

You are on Turnstile(s) (West Stand - Lower Tier - C). Skip to the next section.

Turnstile(s) (West Stand - Lower Tier - C)

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• Turnstile(s) View
  • This information is for the turnstile(s) located at the front of the West Stand.
  • The turnstile(s) used to access the stand is/are Turnstiles A and C.
  • The turnstile(s) is/are clearly signed.
  • The turnstiles are all similar.
  • There is step-free access to the turnstile(s) surveyed.
  • The turnstile(s) opening width is 54cm.
  • There is a/are fixed ticket reader(s) at the turnstile(s) surveyed.
  • The height of the ticket reader(s) is/are 112cm.
  • The turnstile(s) can be overcome by using Accessible Entrance C.
  • There is a Disabled Supporter Assistant and steward available for assistance.
• Access to the Stand Concourse View
  • There is step-free access from the turnstile(s), to the stand concourse.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located on the lower tier of the West Stand.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are G (lower tier concourse), 1 and 2 (upper tier concourse).
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.

You are on Lift (Lift 4 - Block 116). Skip to the next section.

Lift (Lift 4 - Block 116)

• There is a lift for public use.
• The lift is located on the lower tier concourse of the West Stand, at Block 116.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• A member of staff is required to operate the lift.
• The floors which are accessible by this lift are LG, 0 (lower tier concourse), 1 and 2 (upper tier concourse).
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is fair.
• The clear door width is 149cm (4ft 11in).
• The dimensions of the lift are 162cm x 293cm (5ft 4in x 9ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

You are on Lift (Lift 11 - Block 156). Skip to the next section.

Lift (Lift 11 - Block 156)

• There is a lift for public use.
• The lift is located on the lower tier concourse of the West Stand, at Block 156.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• A member of staff is required to operate the lift.
• The floors which are accessible by this lift are LG, 0 (lower tier concourse), 1 and 2 (upper tier concourse).
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is fair.
• The clear door width is 149cm (4ft 11in).
• The dimensions of the lift are 162cm x 293cm (5ft 4in x 9ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Stand. Skip to the next section.

Stand

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• Stand View
  • This stand is for home supporters.
  • This stand has a dedicated access point for wheelchair users.
  • There are designated spaces for wheelchair users within this stand.
  • Designated spaces for wheelchair users are located on the concourse level.
  • Clear directional signage is provided for the designated spaces.
  • There is designated seating for ambulant disabled people within the stand.
  • There is no specific seating area for ambulant supporters so please contact the club for more info.
  • There is step-free access throughout the concourse area(s).
  • The flooring in the concourse area(s) is concrete and wooden.
  • Clear directional signage is provided in the concourse area(s).
  • Background music/noise is not played in the concourse area(s).
  • The concourse area(s) is/are congested on match days during busy periods (before kick off, just before and during half time and at the end of matches).
  • The colour contrast between the walls and floor in the concourse area(s) is varied.
  • There are no food and drink counters situated along the concourse area(s).
  • Headsets for audio commentary can be used in this stand.
  • Headsets are collected from counter 20 at the Main Ticket Office.
  • There is not a deposit charge for the use of headsets.
• Access to the Stand Seating View
  • There is stepped access from the concourse to stand seating.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are 16cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is/are 1-15+ clearly marked step(s) to access the rows of seating from here.
• Stand Facilities View
  • There is an/are accessible toilet(s) available within the stand.
  • The accessible toilet(s) is/are located in the main concourse.
  • There are standard toilets available within the stand.
  • There are ambulant cubicles available in the standard toilets.
  • There is not a separate parent and baby room within the stand.

You are on Designated Seating Area(s). Skip to the next section.

Designated Seating Area(s)

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• Seating Area 1 View
  • This information is for the designated seating area located on the concourse level.
  • There is step-free access to the designated seating area.
  • The designated seating area(s) is/are clearly signed.
  • The view from the seating area is good.
  • There is/are 58 designated space(s) for wheelchair users in the seating area.
  • Companions sit next to the patron.
  • There is sufficient space for an assistance dog to rest.
  • There is a dedicated steward to provide assistance.
  • There is an accessible toilet close to the seating area.

You are on Accessible Toilet(s) (West Stand Upper Tier - Block 203). Skip to the next section.

Accessible Toilet(s) (West Stand Upper Tier - Block 203)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • The accessible toilet surveyed is for the sole use of disabled people.
  • This accessible toilet is located along the concourse, near to Block 203.
  • There is step-free access to the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a steward.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 97cm (3ft 2in).
  • The dimensions of the accessible toilet are 155cm x 240cm (5ft 1in x 7ft 10in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 85cm (2ft 9in).
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general domestic waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is poor.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Comments View
  • The shelf was out ouf use at the time of surveying.

You are on Accessible Toilet(s) (West Stand Upper Tier - Block 205). Skip to the next section.

Accessible Toilet(s) (West Stand Upper Tier - Block 205)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • The accessible toilet surveyed is for the sole use of disabled people.
  • This accessible toilet is located along the concourse, near to Block 205.
  • There is step-free access to the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a steward.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 99cm (3ft 3in).
  • The dimensions of the accessible toilet are 155cm x 240cm (5ft 1in x 7ft 10in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 85cm (2ft 9in).
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general domestic waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is poor.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Accessible Toilet(s) (West Stand Upper Tier - Block 212). Skip to the next section.

Accessible Toilet(s) (West Stand Upper Tier - Block 212)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • The accessible toilet surveyed is for the sole use of disabled people.
  • This accessible toilet is located along the concourse, near to Block 212.
  • There is step-free access to the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a steward.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 98cm (3ft 3in).
  • The dimensions of the accessible toilet are 156cm x 240cm (5ft 1in x 7ft 10in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 88cm (2ft 11in).
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general domestic waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is poor.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Accessible Toilet(s) (West Stand Upper Tier - Block 214). Skip to the next section.

Accessible Toilet(s) (West Stand Upper Tier - Block 214)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • The accessible toilet surveyed is for the sole use of disabled people.
  • This accessible toilet is located along the concourse, near to Block 214.
  • There is step-free access to the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a steward.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 98cm (3ft 3in).
  • The dimensions of the accessible toilet are 158cm x 240cm (5ft 2in x 7ft 10in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 90cm (2ft 11in).
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general domestic waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 110cm (3ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is poor.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.