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Car Park A

Ariel Way, Shepherds Bush, London, W12 7GF

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Access Guide

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Car Park (Car Park A)

  • Parking View
    • The shopping centre does have its own parking facilities.
    • The car park is located off the West Cross Route (A3220).
    • The car park type is underground.
    • The car park does have a height restriction barrier.
    • The maximum height of the restriction barrier is 215cm (7ft 1in).
    • The car park does have a barrier control system.
    • The car park surface is concrete.
    • There is a/are Blue Badge parking bay(s) available.
    • Blue Badge bays are available on all levels, but the majority are on level -2, known as Middle Car Park.
  • Paying View
    • There are parking charges for the car park.
    • Parking is free for Blue Badge holders.
    • Free parking for Blue Badge holders is for four hours, Monday - Friday only.
    • To see the parking charges please click here (opens new tab).
    • Payment machines are located in the lift lobby of the car park.
    • Payment machines are located on each floor of each lift lobby, or within the car park close to the lift lobby.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
  • Drop Off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).
  • Comments View
    • The centre has a smart parking app which offers discounted parking rates and the ability to park without having to operate the entry barriers or use the payment machines.
    • The app does not recognise the 4 hours free parking allowed for Blue Badge holders.
    • On level -2 there are overhead signs which indicate how many vacant bays there are and in which areas.
    • Vacant Blue Badge bays have a blue light above them.
    • This is an extremely large car park. Guests are advised to make a note of their parking bay location number, parking level and nearest lift lobby before leaving the car park.
    • Car park A is served by lift lobbies 1-6, but not all lifts serve every level. Level -1 is by all lift lobbies, level -2 is served by lift lobbies 1, 2, 3 and 4 and 6 and level -3 is served by lift lobbies 1, 2 and 6 only.
    • Lift lobby walls are painted orange/red.

Outside Access (Car Park A: Level -2 Pedestrian entrance)

  • Entrance View
    • This information is for the entrance located near the coach drop off points and the pedestrian crossing on Ariel Way.
    • This entrance gives access to Car Park A, level -2 (known as the middle car park). The walkway from this entrance leads to lift lobby 2 and the Guest Services desk with the Shopmobility service.
    • The entrance area/door is clearly signed.
    • This entrance sign says 'Westfield'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are double width.
    • The width of the door opening is 166cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (away from you).
    • The automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 90cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 166cm.
    • There is not a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located in the lobby between the two sets of doors.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the left going up.
    • The lighting levels at the ramp/slope are good.
  • Comments View
    • There is bench seating in the lobby between the two sets of doors.
    • After the second doors the pedestrian route crosses the car park vehicle exit route to reach the walkway to lift lobby 2.
    • There are level surfaces without tactile paving at the crossing point.

Designated Parking (Car Park A: Level -1)

  • Blue Badge Parking View
    • There is/are 11 designated Blue Badge parking bay(s) on this level.
    • The Blue Badge bay(s) is/are clearly marked.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 600cm (11ft 10in x 19ft 8in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parent and Child Parking View
    • Clearly marked/signposted parent and child parking bays are available on this level.
    • There is/are 8 designated Parent and Child bays parking bay(s) on this level.
  • Paying View
    • Payment signs are provided.
    • Payment signs are not clearly presented.
    • Payment signs are located at the payment machines in the building.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located close to the exit into the shopping centre and in the lift lobby.
    • There is not a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • The pedestrian exit on this level gives access to lift lobbies 1-6 for direct access to the shopping centre malls. Please see the details for each lobby for more information about what part of the shopping centre it connects to.
    • The route to the pedestrian exit is accessible to a wheelchair user The route from the car park to the pedestrian exit is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • It may be necessary to cross the path of moving vehicles between the Blue Badge parking bays and the pedestrian exit on this level .
    • The pedestrian exit is clearly visible from the car park.
    • There are marked walkways on this level to make routes safer for pedestrians.
    • The surface on the approach to the pedestrian exit is concrete.
    • The nearest designated Blue Badge parking bay is approximately 5m from the lift lobby 2 pedestrian exit.
  • Comments View
    • Some of the Blue Badge bays are shared Parent and Child bays (marked blue and purple).
    • There is also direct access by lift or travelators from this car park level into Marks and Spencer.

Designated Parking (Car Park A: Level -2)

  • Blue Badge Parking View
    • There is/are 70+ designated Blue Badge parking bay(s) on this level.
    • The Blue Badge bay(s) is/are clearly marked.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 325cm x 570cm (10ft 8in x 18ft 8in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parent and Child Parking View
    • Clearly marked/signposted parent and child parking bays are available on this level.
    • There is/are 10+ designated Parent and Child bays parking bay(s) on this level.
  • Paying View
    • Payment signs are provided.
    • Payment signs are not clearly presented.
    • Payment signs are located at the payment machines in the car park and at the payment machines in the building.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located close to the exit into the shopping centre and in the lift lobby.
    • There is not a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • The pedestrian exit on this level gives access to lift lobbies 1, 2, 3, 4 and 6 and the Valet Parking and Westfield Lounge reception.
    • The route to the pedestrian exit is accessible to a wheelchair user The route from the car park to the pedestrian exit is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • It may be necessary to cross the path of moving vehicles between the Blue Badge parking bays and the pedestrian exit on this level .
    • The pedestrian exit is clearly visible from the car park.
    • There are marked walkways on this level to make routes safer for pedestrians.
    • The surface on the approach to the pedestrian exit is concrete.
    • The nearest designated Blue Badge parking bay is approximately 10m from the level -2 lift lobby 2 entrance.
  • Comments View
    • Most of the Blue Badge bays are located close to lift lobby 2.
    • There is also direct access by lift or travelators from this car park level into Marks and Spencer.

Designated Parking (Car Park A: Level -3)

  • Blue Badge Parking View
    • There is/are 4 designated Blue Badge parking bay(s) on this level.
    • The Blue Badge bay(s) is/are clearly marked.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 420cm x 490cm (13ft 9in x 16ft 1in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parent and Child Parking View
    • Clearly marked/signposted parent and child parking bays are available on this level.
  • Paying View
    • Payment signs are provided.
    • Payment signs are not clearly presented.
    • Payment signs are located at the payment machines in the car park and at the payment machines in the building.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located close to the exit into the shopping centre and in the lift lobby.
    • There is not a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • The pedestrian exit on this level gives access to lift lobbies 1, 2 and 6.
    • The route to the pedestrian exit is accessible to a wheelchair user The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • It may be necessary to cross the path of moving vehicles between the Blue Badge parking bays and the pedestrian exit on this level .
    • The pedestrian exit is clearly visible from the car park.
    • There are marked walkways on this level to make routes safer for pedestrians.
    • The surface on the approach to the pedestrian exit is concrete.
    • The nearest designated Blue Badge parking bay is approximately 10m from the level -3 lift lobby 2 entrance.

Car Park Pedestrian Exit (Lift Lobby 1)

  • Pedestrian Exit View
    • This information is for the pedestrian exit located from level -1 of Car Park A to lift lobby 1 and Waitrose.
    • The pedestrian exit is clearly signed.
    • The pedestrian exit is clearly signed with 'Waitrose'.
    • There is step-free access at this exit.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are double width.
    • The width of the door opening is 200cm.
    • There are bollards at this exit.
    • The minimum width between the bollards is 180cm.
    • The bollards do not have an identification band to aid visually impaired people.
    • Digital wayfinders are not available.
  • Ramp/Slope View
    • There is a slope with a very slight incline.
  • Comments View
    • There are similar entrances into lift lobby 1 on levels -2 and -3 of the car park, which are not signed.

Car Park Pedestrian Exit (Lift Lobby 1 Level -3 Lower)

  • Pedestrian Exit View
    • This information is for the pedestrian exit located from the lower level -3 of the car park to the main level -3.
    • The pedestrian exit is clearly signed.
    • The pedestrian exit is clearly signed with 'Lift Lobby 1'.
    • There is step-free access at this exit, via lift.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are double width.
    • The width of the door opening is 200cm.
    • Digital wayfinders are not available.
  • Ramp/Slope View
    • The ramp/slope is located in the car park, leading up to the lift.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The width of the ramp/slope is 135cm (4ft 5in).
    • The lighting levels at the ramp/slope are low.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in the car park, to the left of the lift.
    • There is/are 5 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 23cm.
    • The going of the step(s) is/are not between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a second lower handrail.
    • The lighting levels at the step(s) are low.
  • Lift View
    • There is a lift to access this exit.
    • The lift does not bypass the ramp/slope.
    • The lift does bypass the step(s).
  • Comments View
    • There is also a slight slope at the entrance matting, after the lift or stairs, in front of the entrance doors.

Lift (Lift Lobby 1 Car Park Level -3)

  • There is a lift for public use.
  • The lift is located from the car park lower level -3 to the main level -3 to access lift lobby 1.
  • The lift is clearly visible from the entrance.
  • The lift is a platform lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are car park lower level -3 (0 in the lift) to lift lobby 1 on level -3 (1).
  • The platform lift accesses a small level change.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 88cm (2ft 11in).
  • The dimensions of the lift are 100cm x 145cm (3ft 3in x 4ft 9in).
  • There are separate entry and exit doors in the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Car Park Pedestrian Exit (Lift Lobby 2)

  • Pedestrian Exit View
    • This information is for the pedestrian exit located in Car Park A: level -2, lift lobby 2.
    • The pedestrian exit is clearly signed.
    • The pedestrian exit is clearly signed with 'Lift Lobby 2, Car Park A: level -2'.
    • There is step-free access at this exit.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are double width.
    • The width of the door opening is 166cm.
    • There are bollards at this exit.
    • The minimum width between the bollards is 150cm.
    • The bollards do not have an identification band to aid visually impaired people.
    • Digital wayfinders are not available.
  • Comments View
    • Lift lobby 2 has similar entrances on each side and on each level of the car park.
    • In each location at least one of the sets of doors is signed as automatic, although not all were working.
    • There are similar pedestrian entrances into lift lobbies 3, 4 and 5.
    • Lift lobby 6 opens directly into the car park with bollards but no doors.

Car Park Pedestrian Exit (Valet Parking)

  • Pedestrian Exit View
    • This information is for the pedestrian exit located in Car Park A: level -2.
    • The pedestrian exit is clearly signed.
    • The pedestrian exit is clearly signed with 'To Village Shops, Southern Terrace Restaurants'.
    • There is ramped/sloped access at this exit.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are double width.
    • The width of the door opening is 200cm.
    • Digital wayfinders are not available.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The lighting levels at the ramp/slope are good.
    • The ramp/slope does not bypass the step(s).
  • Comments View
    • There are also manual heavy double doors and a powered revolving door in this location.
    • The revolving door has a button to slow its speed.

Guest Services Counter (Shopmobility and Kiddy Cars Desk)

  • Counter View
    • The counter is located in lift lobby 2, on level -2.
    • There is step-free access to the counter, via lift.
    • There is a clear unobstructed route to the counter.
    • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is 114cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section of the counter is 90cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • There is not a clear list of services at the counter.
    • Shopmobility services, including the loan of manual and powered wheelchairs and mobility scooters; Kiddy car hire (chargeable), registration for the hands-free shopping service, cloakroom and bag storage, lost property, general information and centre maps.
    • There is not a digital wayfinding touchscreen at the counter.
    • There is not a hearing assistance system at the counter.
    • The type of flooring in this area is stone.
  • Waiting Area View
    • There is a waiting area close to the counter.
    • Access to the waiting area is unobstructed.
    • The following types of seating can be found in this area; armchairs, sofas and chairs without armrests.
    • There is sufficient space for a wheelchair user to use the waiting area.
  • Comments View
    • All the accessible toilets in the centre are fitted with Radar key locks to ensure that they are reserved for people with disabilities who need them.
    • All members of security, cleaning and guest services staff carry Radar keys and will unlock toilets on request.
    • For convenience, guests are advised to bring their own Radar key if possible.
    • Information about how to obtain a key is available from local authorities or online from Disability Rights UK (https://www.disabilityrightsuk.org/shop/official-and-only-genuine-radar-key%20) and others.
    • Wheelchairs and motorised scooters can be booked by email or are available on the day to hire. Booking is advised at peak times - Thursday and Friday evenings and at weekends.
    • To rent a mobility vehicle, you will need proof of identification, which should be either a valid passport or two of the following: valid driver's licence, valid ID card, credit card, pension card or healthcare card.
    • You will also be asked to fill out a hire agreement form and leave a refundable £10 deposit.
    • Staff will help choose the most suitable vehicle and give training for first time users.
    • There are terminals to pre-book taxis in the lounge area.

Lift (Lift Lobby 1)

  • There is a lift for public use.
  • The lift is located to the left as you enter The Village on level -1 next to Waitrose or on level 0 near House of Fraser.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 20m (21yd 2ft) from the Southern Terrace entrances into The Village or lift lobby 1.
  • There are 3 other lifts in this location.
  • The lift surveyed was the furthest lift on the right hand side.
  • The other lifts have very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are levels -3, -2 and -1 for Car Park A and guest facilities, levels 0, 1 and 2 of the shopping centre.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 230cm x 170cm (7ft 7in x 5ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • Comments View
    • Lift lobby 1 is used to access:
    • Quiet Room/ Prayer Room - level -3
    • Concierge, Valet Parking and Westfield Business Lounge - level -2
    • Waitrose - level -1
    • The Village shops - levels 0 and 1
    • The Fashion Lounge and Gymbox - level 2
    • On level 2 there is an easy slope up after the lift area to access the Fashion Lounge and other facilities.

Escalator(s) (Lift Lobby 1)

  • Escalator(s) View
    • Wayfinding signage is not provided for escalators.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are levels -3, -2 and -1 for Car Park A and guest facilities, levels 0, 1 and 2 of the shopping centre.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are good.

Lift (Lift Lobby 2)

  • There is a lift for public use.
  • The lift is located opposite the Guest Services counter on level -2. On level 0, lift lobby 2 is off The Atrium.
  • The lift is approximately 15m (16yd 1ft) from the Car Park A: level -2 pedestrian entrance.
  • There are 2 other lifts in this location.
  • The lift surveyed was the centre lift.
  • The other lifts have very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are levels -3, -2 and -1 of car park A to mall levels 0 and 1. The centre and right hand lifts also go to level 2 for the management suite.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is fair.
  • The clear door width is 118cm (3ft 10in).
  • The dimensions of the lift are 215cm x 167cm (7ft 1in x 5ft 6in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.
  • Comments View
    • The signage does not make clear that the left hand lift does not go up to level 2 for the Management Suite.

Escalator(s) (Lift Lobby 2)

  • Escalator(s) View
    • Wayfinding signage is provided for escalators.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are levels -3, -2 and -1 of car park A to mall level 0.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are low.

Lift (Lift Lobby 3)

  • There is a lift for public use.
  • The lift is located off the mall levels 0 and 1, half way between Debenhams and The Atrium.
  • There is 1 other lift in this location.
  • The lift surveyed was the left hand lift.
  • The other lift has very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are levels -2 and -1 of car park A to mall levels 0 and 1.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is fair.
  • The colour contrast between the external lift control plate and the wall is fair.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 230cm x 170cm (7ft 7in x 5ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Lift (Lift Lobby 4)

  • There is a lift for public use.
  • The lift is located off the mall levels 0 and 1, half way between Next and Debenhams.
  • There are 2 other lifts in this location.
  • The lift surveyed was the left hand lift.
  • The other lifts have very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are levels -2 and -1 of car park A to mall levels 0 and 1.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is fair.
  • The clear door width is 118cm (3ft 10in).
  • The dimensions of the lift are 215cm x 167cm (7ft 1in x 5ft 6in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Escalator(s) (Lift Lobby 4)

  • Escalator(s) View
    • Wayfinding signage is provided for escalators.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are levels -2 and -1 of car park A to mall level 0.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are good.

Lift (Lift Lobby 5)

  • There is a lift for public use.
  • The lift is located on levels 0 and 1 of the mall, half way between Next and The Atrium.
  • There is 1 other lift in this location.
  • The lift surveyed was the left hand lift.
  • The other lift has very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are level -1 of car park A to mall levels 0 and 1.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is fair.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 170cm x 230cm (5ft 7in x 7ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Lift (Lift Lobby 6)

  • There is a lift for public use.
  • The lift is located next to Marks and Spencer on levels -3, -2 and -1 of car park A and on mall levels 0 and 1.
  • There is 1 other lift in this location.
  • The lift surveyed was the left hand lift.
  • The other lift has very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are levels -3, -2 and -1 of car park A to mall levels 0 and 1.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is fair.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 200cm x 195cm (6ft 7in x 6ft 5in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.
  • Comments View
    • On mall level 1, the lift is also next to the entrance to KidZania.

Changing Places (Lift Lobby 2: Level -2)

  • Location and Access View
    • The facility is located in lift lobby 2: level -2, to the left of the guest services desk.
    • The facility is approximately 15m (16yd 1ft) from the the lifts in lift lobby 2.
    • There is level access to the facility, via lift.
    • The facility surveyed is for the sole use of disabled people.
    • The colour contrast between the external door and wall is good.
    • The colour contrast between the internal door and wall is good.
    • You do need a key for the facility.
    • The key is a radar key.
    • The key can be obtained from the guest services counter. Guests are requested to bring their own radar key if possible.
    • The door opens outwards.
    • The door(s) has a closer and maybe difficult for some to open.
    • The door is locked by a locking handle.
    • The door does not have a horizontal grab rail.
    • The width of the door is 88cm (2ft 11in).
    • The dimensions of the facility are 400cm x 310cm.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has not got a non-slip floor.
    • The colour contrast between the walls and floor is good.
  • Toilet Details View
    • The facility toilet is peninsular.
    • The transfer space on the right as you face the toilet is 200cm (6ft 7in).
    • The transfer space on the left as you face the toilet is 105cm (3ft 5in).
    • There is a/are dropdown rail(s) provided.
    • As you face the toilet the dropdown rail(s) is/are on the left.
    • The colour contrast between the dropdown rail(s) and wall is good.
    • As you face the toilet the vertical grab rail is on the left.
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a lever flush.
    • There is a toilet roll holder.
    • The height of the toilet roll holder is 55cm.
    • The toilet has a backrest.
    • The toilet seat colour contrast is good.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is within reach and fully functional.
  • Changing Bench and Hoist Details View
    • The facility changing bench is free standing.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 168cm (5ft 6in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in the cubicle.
  • Shower Details View
    • There is not a shower unit with a detachable shower head.
  • Other Facilities View
    • A privacy screen is not available.
    • The type of wash basin is fixed.
    • The height of the wash basin is 72cm.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • The colour contrast between the wash basin grab rail(s) and wall is good.
    • There is a soap dispenser.
    • The height of the soap dispenser is 100cm.
    • Wide tear off paper roll is not available.
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser is at the recommended height of 80cm-100cm.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a/are female sanitary and open waste paper bin disposal units.
    • There is not an emergency alarm for the facility.
    • There is not a coat hook.
    • There is not a flashing fire alarm beacon within the toilet.
    • The lighting levels are good.
  • Comments View
    • Guests will need to provide their own slings to use with the hoist.

Accessible Toilet(s) (Lift Lobby 2: Level -2)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located on lift lobby 2, level -2, to the left of the Guest Services desk.
    • This accessible toilet is approximately 15m (16yd 1ft) from the lift lobby 2 lifts.
    • There is step-free access to the accessible toilet, via lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff. Guests are requested to bring their own radar key if possible.
    • There is tactile and pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door has a closer and maybe difficult for some to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door does not have a horizontal grab rail.
    • The dimensions of the accessible toilet are 150cm x 205cm (4ft 11in x 6ft 9in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 75cm (2ft 6in).
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and open waste paper bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 80cm (2ft 7in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 100cm (3ft 3in).
    • There is not a hand dryer.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is poor.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is good.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is poor.
    • The lighting levels are good.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located off The Atrium in lift lobby 8, level 0.