Access Guide
Car Park (Car Park A)
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Parking
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- The shopping centre does have its own parking facilities.
- The car park is located off the West Cross Route (A3220).
- The car park type is underground.
- The car park does have a height restriction barrier.
- The maximum height of the restriction barrier is 215cm (7ft 1in).
- The car park does have a barrier control system.
- The car park surface is concrete.
- There is a/are Blue Badge parking bay(s) available.
- Blue Badge bays are available on all levels, but the majority are on level -2, known as Middle Car Park.
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Paying
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- There are parking charges for the car park.
- Parking is free for Blue Badge holders.
- Free parking for Blue Badge holders is for four hours, Monday - Friday only.
- To see the parking charges please click here (opens new tab).
- Payment machines are located in the lift lobby of the car park.
- Payment machines are located on each floor of each lift lobby, or within the car park close to the lift lobby.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
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Drop Off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
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Comments
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- The centre has a smart parking app which offers discounted parking rates and the ability to park without having to operate the entry barriers or use the payment machines.
- The app does not recognise the 4 hours free parking allowed for Blue Badge holders.
- On level -2 there are overhead signs which indicate how many vacant bays there are and in which areas.
- Vacant Blue Badge bays have a blue light above them.
- This is an extremely large car park. Guests are advised to make a note of their parking bay location number, parking level and nearest lift lobby before leaving the car park.
- Car park A is served by lift lobbies 1-6, but not all lifts serve every level. Level -1 is by all lift lobbies, level -2 is served by lift lobbies 1, 2, 3 and 4 and 6 and level -3 is served by lift lobbies 1, 2 and 6 only.
- Lift lobby walls are painted orange/red.
COVID-19 Information (Westfield London Covid-19 Information)
- The information in this section was taken in January 2021.
- For more information about the measures in place for Covid-19 please click here (new tab) .
Outside Access (Car Park A: Level -2 Pedestrian entrance)
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Entrance
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- This information is for the entrance located near the coach drop off points and the pedestrian crossing on Ariel Way.
- This entrance gives access to Car Park A, level -2 (known as the middle car park). The walkway from this entrance leads to lift lobby 2 and the Guest Services desk with the Shopmobility service.
- The entrance area/door is clearly signed.
- This entrance sign says 'Westfield'.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (away from you).
- The door(s) is/are double width.
- The width of the door opening is 166cm.
- There is a second set of doors.
- The door(s) open(s) automatically (away from you).
- The automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 90cm from floor level.
- The door(s) is/are double width.
- The width of the door opening is 166cm.
- There is not a member of staff available for assistance at this entrance.
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Ramp/Slope
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- The ramp/slope is located in the lobby between the two sets of doors.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on the left going up.
- The lighting levels at the ramp/slope are good.
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Comments
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- There is bench seating in the lobby between the two sets of doors.
- After the second doors the pedestrian route crosses the car park vehicle exit route to reach the walkway to lift lobby 2.
- There are level surfaces without tactile paving at the crossing point.
Designated Parking (Car Park A: Level -1)
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Blue Badge Parking
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- There is/are 11 designated Blue Badge parking bay(s) on this level.
- The Blue Badge bay(s) is/are clearly marked.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 600cm (11ft 10in x 19ft 8in).
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
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Parent and Child Parking
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- Clearly marked/signposted parent and child parking bays are available on this level.
- There is/are 8 designated Parent and Child bays parking bay(s) on this level.
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Paying
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- Payment signs are provided.
- Payment signs are not clearly presented.
- Payment signs are located at the payment machines in the building.
- Payment term signs do make it clear if parking charges apply to Blue Badge holders.
- Payment machines are located close to the exit into the shopping centre and in the lift lobby.
- There is not a payment machine at a convenient height for wheelchair users.
- There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
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Access from the Car Park
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- The pedestrian exit on this level gives access to lift lobbies 1-6 for direct access to the shopping centre malls. Please see the details for each lobby for more information about what part of the shopping centre it connects to.
- The route to the pedestrian exit is accessible to a wheelchair user The route from the car park to the pedestrian exit is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- It may be necessary to cross the path of moving vehicles between the Blue Badge parking bays and the pedestrian exit on this level .
- The pedestrian exit is clearly visible from the car park.
- There are marked walkways on this level to make routes safer for pedestrians.
- The surface on the approach to the pedestrian exit is concrete.
- The nearest designated Blue Badge parking bay is approximately 5m from the lift lobby 2 pedestrian exit.
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Comments
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- Some of the Blue Badge bays are shared Parent and Child bays (marked blue and purple).
- There is also direct access by lift or travelators from this car park level into Marks and Spencer.
Designated Parking (Car Park A: Level -2)
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Blue Badge Parking
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- There is/are 70+ designated Blue Badge parking bay(s) on this level.
- The Blue Badge bay(s) is/are clearly marked.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 325cm x 570cm (10ft 8in x 18ft 8in).
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
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Parent and Child Parking
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- Clearly marked/signposted parent and child parking bays are available on this level.
- There is/are 10+ designated Parent and Child bays parking bay(s) on this level.
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Paying
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- Payment signs are provided.
- Payment signs are not clearly presented.
- Payment signs are located at the payment machines in the car park and at the payment machines in the building.
- Payment term signs do make it clear if parking charges apply to Blue Badge holders.
- Payment machines are located close to the exit into the shopping centre and in the lift lobby.
- There is not a payment machine at a convenient height for wheelchair users.
- There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
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Access from the Car Park
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- The pedestrian exit on this level gives access to lift lobbies 1, 2, 3, 4 and 6 and the Valet Parking and Westfield Lounge reception.
- The route to the pedestrian exit is accessible to a wheelchair user The route from the car park to the pedestrian exit is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- It may be necessary to cross the path of moving vehicles between the Blue Badge parking bays and the pedestrian exit on this level .
- The pedestrian exit is clearly visible from the car park.
- There are marked walkways on this level to make routes safer for pedestrians.
- The surface on the approach to the pedestrian exit is concrete.
- The nearest designated Blue Badge parking bay is approximately 10m from the level -2 lift lobby 2 entrance.
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Comments
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- Most of the Blue Badge bays are located close to lift lobby 2.
- There is also direct access by lift or travelators from this car park level into Marks and Spencer.
Designated Parking (Car Park A: Level -3)
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Blue Badge Parking
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- There is/are 4 designated Blue Badge parking bay(s) on this level.
- The Blue Badge bay(s) is/are clearly marked.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 420cm x 490cm (13ft 9in x 16ft 1in).
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
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Parent and Child Parking
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- Clearly marked/signposted parent and child parking bays are available on this level.
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Paying
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- Payment signs are provided.
- Payment signs are not clearly presented.
- Payment signs are located at the payment machines in the car park and at the payment machines in the building.
- Payment term signs do make it clear if parking charges apply to Blue Badge holders.
- Payment machines are located close to the exit into the shopping centre and in the lift lobby.
- There is not a payment machine at a convenient height for wheelchair users.
- There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
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Access from the Car Park
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- The pedestrian exit on this level gives access to lift lobbies 1, 2 and 6.
- The route to the pedestrian exit is accessible to a wheelchair user The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- It may be necessary to cross the path of moving vehicles between the Blue Badge parking bays and the pedestrian exit on this level .
- The pedestrian exit is clearly visible from the car park.
- There are marked walkways on this level to make routes safer for pedestrians.
- The surface on the approach to the pedestrian exit is concrete.
- The nearest designated Blue Badge parking bay is approximately 10m from the level -3 lift lobby 2 entrance.
Car Park Pedestrian Exit (Lift Lobby 1)
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Pedestrian Exit
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- This information is for the pedestrian exit located from level -1 of Car Park A to lift lobby 1 and Waitrose.
- The pedestrian exit is clearly signed.
- The pedestrian exit is clearly signed with 'Waitrose'.
- There is step-free access at this exit.
- The exit door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (away from you).
- The door(s) is/are double width.
- The width of the door opening is 200cm.
- There are bollards at this exit.
- The minimum width between the bollards is 180cm.
- The bollards do not have an identification band to aid visually impaired people.
- Digital wayfinders are not available.
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Ramp/Slope
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- There is a slope with a very slight incline.
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Comments
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- There are similar entrances into lift lobby 1 on levels -2 and -3 of the car park, which are not signed.
Car Park Pedestrian Exit (Lift Lobby 1 Level -3 Lower)
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Pedestrian Exit
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- This information is for the pedestrian exit located from the lower level -3 of the car park to the main level -3.
- The pedestrian exit is clearly signed.
- The pedestrian exit is clearly signed with 'Lift Lobby 1'.
- There is step-free access at this exit, via lift.
- The exit door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (away from you).
- The door(s) is/are double width.
- The width of the door opening is 200cm.
- Digital wayfinders are not available.
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Ramp/Slope
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- The ramp/slope is located in the car park, leading up to the lift.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides.
- The width of the ramp/slope is 135cm (4ft 5in).
- The lighting levels at the ramp/slope are low.
- The ramp/slope does bypass the step(s).
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Step(s)
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- The step(s) is/are located in the car park, to the left of the lift.
- There is/are 5 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 23cm.
- The going of the step(s) is/are not between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a second lower handrail.
- The lighting levels at the step(s) are low.
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Lift
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- There is a lift to access this exit.
- The lift does not bypass the ramp/slope.
- The lift does bypass the step(s).
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Comments
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- There is also a slight slope at the entrance matting, after the lift or stairs, in front of the entrance doors.
Lift (Lift Lobby 1 Car Park Level -3)
- There is a lift for public use.
- The lift is located from the car park lower level -3 to the main level -3 to access lift lobby 1.
- The lift is clearly visible from the entrance.
- The lift is a platform lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are car park lower level -3 (0 in the lift) to lift lobby 1 on level -3 (1).
- The platform lift accesses a small level change.
- Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
- There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do not contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift control plate and the wall is good.
- The clear door width is 88cm (2ft 11in).
- The dimensions of the lift are 100cm x 145cm (3ft 3in x 4ft 9in).
- There are separate entry and exit doors in the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
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Comments
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- The lift has manual heavy doors.
Car Park Pedestrian Exit (Lift Lobby 2)
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Pedestrian Exit
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- This information is for the pedestrian exit located in Car Park A: level -2, lift lobby 2.
- The pedestrian exit is clearly signed.
- The pedestrian exit is clearly signed with 'Lift Lobby 2, Car Park A: level -2'.
- There is step-free access at this exit.
- The exit door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (away from you).
- The door(s) is/are double width.
- The width of the door opening is 166cm.
- There are bollards at this exit.
- The minimum width between the bollards is 150cm.
- The bollards do not have an identification band to aid visually impaired people.
- Digital wayfinders are not available.
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Comments
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- Lift lobby 2 has similar entrances on each side and on each level of the car park.
- In each location at least one of the sets of doors is signed as automatic, although not all were working.
- There are similar pedestrian entrances into lift lobbies 3, 4 and 5.
- Lift lobby 6 opens directly into the car park with bollards but no doors.
Car Park Pedestrian Exit (Valet Parking)
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Pedestrian Exit
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- This information is for the pedestrian exit located in Car Park A: level -2.
- The pedestrian exit is clearly signed.
- The pedestrian exit is clearly signed with 'To Village Shops, Southern Terrace Restaurants'.
- There is ramped/sloped access at this exit.
- The exit door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (away from you).
- The door(s) is/are double width.
- The width of the door opening is 200cm.
- Digital wayfinders are not available.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
- The lighting levels at the ramp/slope are good.
- The ramp/slope does not bypass the step(s).
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Comments
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- There are also manual heavy double doors and a powered revolving door in this location.
- The revolving door has a button to slow its speed.
Guest Services Counter (Shopmobility and Kiddy Cars Desk)
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Counter
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- The counter is located in lift lobby 2, on level -2.
- There is step-free access to the counter, via lift.
- There is a clear unobstructed route to the counter.
- There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
- The counter is placed in front of a background which is patterned.
- The lighting levels at the counter are good.
- The height of the counter is 114cm.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section of the counter is 90cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is not a clear knee recess beneath the low/lowered section of the counter.
- There is not a clear list of services at the counter.
- Shopmobility services, including the loan of manual and powered wheelchairs and mobility scooters; Kiddy car hire (chargeable), registration for the hands-free shopping service, cloakroom and bag storage, lost property, general information and centre maps.
- There is not a digital wayfinding touchscreen at the counter.
- There is not a hearing assistance system at the counter.
- The type of flooring in this area is stone.
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Waiting Area
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- There is a waiting area close to the counter.
- Access to the waiting area is unobstructed.
- The following types of seating can be found in this area; armchairs, sofas and chairs without armrests.
- There is sufficient space for a wheelchair user to use the waiting area.
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Comments
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- All the accessible toilets in the centre are fitted with Radar key locks to ensure that they are reserved for people with disabilities who need them.
- All members of security, cleaning and guest services staff carry Radar keys and will unlock toilets on request.
- For convenience, guests are advised to bring their own Radar key if possible.
- Information about how to obtain a key is available from local authorities or online from Disability Rights UK (https://www.disabilityrightsuk.org/shop/official-and-only-genuine-radar-key%20) and others.
- Wheelchairs and motorised scooters can be booked by email or are available on the day to hire. Booking is advised at peak times - Thursday and Friday evenings and at weekends.
- To rent a mobility vehicle, you will need proof of identification, which should be either a valid passport or two of the following: valid driver's licence, valid ID card, credit card, pension card or healthcare card.
- You will also be asked to fill out a hire agreement form and leave a refundable £10 deposit.
- Staff will help choose the most suitable vehicle and give training for first time users.
- There are terminals to pre-book taxis in the lounge area.
Lift (Lift Lobby 1)
- There is a lift for public use.
- The lift is located to the left as you enter The Village on level -1 next to Waitrose or on level 0 near House of Fraser.
- Signs indicating the location of the lift are not available from the entrance.
- The lift is approximately 20m (21yd 2ft) from the Southern Terrace entrances into The Village or lift lobby 1.
- There are 3 other lifts in this location.
- The lift surveyed was the furthest lift on the right hand side.
- The other lifts have very similar/identical specifications.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are levels -3, -2 and -1 for Car Park A and guest facilities, levels 0, 1 and 2 of the shopping centre.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is poor.
- The colour contrast between the external lift control plate and the wall is good.
- The clear door width is 120cm (3ft 11in).
- The dimensions of the lift are 230cm x 170cm (7ft 7in x 5ft 7in).
- There are no separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
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Comments
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- Lift lobby 1 is used to access:
- Quiet Room/ Prayer Room - level -3
- Concierge, Valet Parking and Westfield Business Lounge - level -2
- Waitrose - level -1
- The Village shops - levels 0 and 1
- The Fashion Lounge and Gymbox - level 2
- On level 2 there is an easy slope up after the lift area to access the Fashion Lounge and other facilities.
Escalator(s) (Lift Lobby 1)
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Escalator(s)
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- Wayfinding signage is not provided for escalators.
- The escalators go both up and down.
- The floors which are accessible by escalator(s) are levels -3, -2 and -1 for Car Park A and guest facilities, levels 0, 1 and 2 of the shopping centre.
- The escalator(s) steps are not clearly marked.
- The foot and head of the escalator(s) are not clearly marked.
- The lighting levels at the escalator(s) are good.
Lift (Lift Lobby 2)
- There is a lift for public use.
- The lift is located opposite the Guest Services counter on level -2. On level 0, lift lobby 2 is off The Atrium.
- The lift is approximately 15m (16yd 1ft) from the Car Park A: level -2 pedestrian entrance.
- There are 2 other lifts in this location.
- The lift surveyed was the centre lift.
- The other lifts have very similar/identical specifications.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are levels -3, -2 and -1 of car park A to mall levels 0 and 1. The centre and right hand lifts also go to level 2 for the management suite.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are not within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is poor.
- The colour contrast between the external lift control plate and the wall is fair.
- The clear door width is 118cm (3ft 10in).
- The dimensions of the lift are 215cm x 167cm (7ft 1in x 5ft 6in).
- There are no separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
- There is a/are similar lift(s) available.
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Comments
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- The signage does not make clear that the left hand lift does not go up to level 2 for the Management Suite.
Escalator(s) (Lift Lobby 2)
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Escalator(s)
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- Wayfinding signage is provided for escalators.
- The escalators go both up and down.
- The floors which are accessible by escalator(s) are levels -3, -2 and -1 of car park A to mall level 0.
- The escalator(s) steps are not clearly marked.
- The foot and head of the escalator(s) are not clearly marked.
- The lighting levels at the escalator(s) are low.
Lift (Lift Lobby 3)
- There is a lift for public use.
- The lift is located off the mall levels 0 and 1, half way between Debenhams and The Atrium.
- There is 1 other lift in this location.
- The lift surveyed was the left hand lift.
- The other lift has very similar/identical specifications.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are levels -2 and -1 of car park A to mall levels 0 and 1.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are not within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is fair.
- The colour contrast between the external lift control plate and the wall is fair.
- The clear door width is 120cm (3ft 11in).
- The dimensions of the lift are 230cm x 170cm (7ft 7in x 5ft 7in).
- There are no separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Lift (Lift Lobby 4)
- There is a lift for public use.
- The lift is located off the mall levels 0 and 1, half way between Next and Debenhams.
- There are 2 other lifts in this location.
- The lift surveyed was the left hand lift.
- The other lifts have very similar/identical specifications.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are levels -2 and -1 of car park A to mall levels 0 and 1.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are not within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is poor.
- The colour contrast between the external lift control plate and the wall is fair.
- The clear door width is 118cm (3ft 10in).
- The dimensions of the lift are 215cm x 167cm (7ft 1in x 5ft 6in).
- There are no separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Escalator(s) (Lift Lobby 4)
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Escalator(s)
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- Wayfinding signage is provided for escalators.
- The escalators go both up and down.
- The floors which are accessible by escalator(s) are levels -2 and -1 of car park A to mall level 0.
- The escalator(s) steps are not clearly marked.
- The foot and head of the escalator(s) are not clearly marked.
- The lighting levels at the escalator(s) are good.
Lift (Lift Lobby 5)
- There is a lift for public use.
- The lift is located on levels 0 and 1 of the mall, half way between Next and The Atrium.
- There is 1 other lift in this location.
- The lift surveyed was the left hand lift.
- The other lift has very similar/identical specifications.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are level -1 of car park A to mall levels 0 and 1.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are not within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is poor.
- The colour contrast between the external lift control plate and the wall is fair.
- The clear door width is 120cm (3ft 11in).
- The dimensions of the lift are 170cm x 230cm (5ft 7in x 7ft 7in).
- There are no separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Lift (Lift Lobby 6)
- There is a lift for public use.
- The lift is located next to Marks and Spencer on levels -3, -2 and -1 of car park A and on mall levels 0 and 1.
- There is 1 other lift in this location.
- The lift surveyed was the left hand lift.
- The other lift has very similar/identical specifications.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are levels -3, -2 and -1 of car park A to mall levels 0 and 1.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are not within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is poor.
- The colour contrast between the external lift control plate and the wall is fair.
- The clear door width is 120cm (3ft 11in).
- The dimensions of the lift are 200cm x 195cm (6ft 7in x 6ft 5in).
- There are no separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
- There is a/are similar lift(s) available.
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Comments
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- On mall level 1, the lift is also next to the entrance to KidZania.
Changing Places (Lift Lobby 2: Level -2)
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Location and Access
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- The facility is located in lift lobby 2: level -2, to the left of the guest services desk.
- The facility is approximately 15m (16yd 1ft) from the the lifts in lift lobby 2.
- There is level access to the facility, via lift.
- The facility surveyed is for the sole use of disabled people.
- The colour contrast between the external door and wall is good.
- The colour contrast between the internal door and wall is good.
- You do need a key for the facility.
- The key is a radar key.
- The key can be obtained from the guest services counter. Guests are requested to bring their own radar key if possible.
- The door opens outwards.
- The door(s) has a closer and maybe difficult for some to open.
- The door is locked by a locking handle.
- The door does not have a horizontal grab rail.
- The width of the door is 88cm (2ft 11in).
- The dimensions of the facility are 400cm x 310cm.
- There is a clear 200cm x 180cm manoeuvring space in the facility.
- The facility has not got a non-slip floor.
- The colour contrast between the walls and floor is good.
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Toilet Details
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- The facility toilet is peninsular.
- The transfer space on the right as you face the toilet is 200cm (6ft 7in).
- The transfer space on the left as you face the toilet is 105cm (3ft 5in).
- There is a/are dropdown rail(s) provided.
- As you face the toilet the dropdown rail(s) is/are on the left.
- The colour contrast between the dropdown rail(s) and wall is good.
- As you face the toilet the vertical grab rail is on the left.
- The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a lever flush.
- There is a toilet roll holder.
- The height of the toilet roll holder is 55cm.
- The toilet has a backrest.
- The toilet seat colour contrast is good.
- There is an emergency alarm for the toilet.
- The emergency pull cord alarm is within reach and fully functional.
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Changing Bench and Hoist Details
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- The facility changing bench is free standing.
- The facility changing bench height is adjustable.
- The length of the facility changing bench is 168cm (5ft 6in).
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in the cubicle.
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Shower Details
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- There is not a shower unit with a detachable shower head.
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Other Facilities
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- A privacy screen is not available.
- The type of wash basin is fixed.
- The height of the wash basin is 72cm.
- The wash basin tap type is lever.
- There is a mixer tap.
- Wall mounted grab rails are available at the wash basin.
- As you face the wash basin, the wall mounted grab rails are on both sides.
- The colour contrast between the wash basin grab rail(s) and wall is good.
- There is a soap dispenser.
- The height of the soap dispenser is 100cm.
- Wide tear off paper roll is not available.
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser is at the recommended height of 80cm-100cm.
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is a/are female sanitary and open waste paper bin disposal units.
- There is not an emergency alarm for the facility.
- There is not a coat hook.
- There is not a flashing fire alarm beacon within the toilet.
- The lighting levels are good.
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Comments
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- Guests will need to provide their own slings to use with the hoist.
Accessible Toilet(s) (Lift Lobby 2: Level -2)
- There is an/are accessible toilet(s) for public use.
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Location and Access
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- This accessible toilet is located on lift lobby 2, level -2, to the left of the Guest Services desk.
- This accessible toilet is approximately 15m (16yd 1ft) from the lift lobby 2 lifts.
- There is step-free access to the accessible toilet, via lift.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff. Guests are requested to bring their own radar key if possible.
- There is tactile and pictorial signage on or near the toilet door.
- The door opens outwards.
- The door has a closer and maybe difficult for some to open.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door does not have a horizontal grab rail.
- The dimensions of the accessible toilet are 150cm x 205cm (4ft 11in x 6ft 9in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has not got a non-slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 75cm (2ft 6in).
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is a flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and open waste paper bin disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is not a shelf next to the toilet.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 80cm (2ft 7in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm (2ft 4in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The wash basin tap type is lever.
- There is a mixer tap.
- Taps have clear markings to indicate hot and cold settings.
- There is a soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 100cm.
- There is a towel dispenser.
- The towel dispenser can be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 100cm (3ft 3in).
- There is not a hand dryer.
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is poor.
- The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is good.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The toilet seat colour contrast is good.
- The contrast between the walls and floor is poor.
- The lighting levels are good.
Standard Toilet(s)
- Standard toilet facilities are not available.
- The nearest standard toilet(s) is/are located off The Atrium in lift lobby 8, level 0.