You are on Car Park (Car Park A). Skip to the next section.

Car Park (Car Park A)

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• Parking View
  • The shopping centre does have its own parking facilities.
  • The car park is located off the West Cross Route (A3220).
  • The car park type is underground.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 215cm (7ft 1in).
  • The car park does have a barrier control system.
  • The car park surface is concrete.
  • There is a/are Blue Badge parking bay(s) available.
  • Blue Badge bays are available on all levels, but the majority are on level -2, known as Middle Car Park.
• Paying View
  • There are parking charges for the car park.
  • Parking is free for Blue Badge holders.
  • Free parking for Blue Badge holders is for four hours, Monday - Friday only.
  • To see the parking charges please click here (opens new tab).
  • Payment machines are located in the lift lobby of the car park.
  • Payment machines are located on each floor of each lift lobby, or within the car park close to the lift lobby.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
• Drop Off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).
• Comments View
  • The centre has a smart parking app which offers discounted parking rates and the ability to park without having to operate the entry barriers or use the payment machines.
  • The app does not recognise the 4 hours free parking allowed for Blue Badge holders.
  • On level -2 there are overhead signs which indicate how many vacant bays there are and in which areas.
  • Vacant Blue Badge bays have a blue light above them.
  • This is an extremely large car park. Guests are advised to make a note of their parking bay location number, parking level and nearest lift lobby before leaving the car park.
  • Car park A is served by lift lobbies 1-6, but not all lifts serve every level. Level -1 is by all lift lobbies, level -2 is served by lift lobbies 1, 2, 3 and 4 and 6 and level -3 is served by lift lobbies 1, 2 and 6 only.
  • Lift lobby walls are painted orange/red.

You are on COVID-19 Information (Westfield London Covid-19 Information). Skip to the next section.

COVID-19 Information (Westfield London Covid-19 Information)

• The information in this section was taken in January 2021.
• For more information about the measures in place for Covid-19 please click here (new tab) .

You are on Outside Access (Car Park A: Level -2 Pedestrian entrance). Skip to the next section.

Outside Access (Car Park A: Level -2 Pedestrian entrance)

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• Entrance View
  • This information is for the entrance located near the coach drop off points and the pedestrian crossing on Ariel Way.
  • This entrance gives access to Car Park A, level -2 (known as the middle car park). The walkway from this entrance leads to lift lobby 2 and the Guest Services desk with the Shopmobility service.
  • The entrance area/door is clearly signed.
  • This entrance sign says 'Westfield'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 166cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (away from you).
  • The automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 90cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 166cm.
  • There is not a member of staff available for assistance at this entrance.
• Ramp/Slope View
  • The ramp/slope is located in the lobby between the two sets of doors.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the left going up.
  • The lighting levels at the ramp/slope are good.
• Comments View
  • There is bench seating in the lobby between the two sets of doors.
  • After the second doors the pedestrian route crosses the car park vehicle exit route to reach the walkway to lift lobby 2.
  • There are level surfaces without tactile paving at the crossing point.

You are on Designated Parking (Car Park A: Level -1). Skip to the next section.

Designated Parking (Car Park A: Level -1)

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• Blue Badge Parking View
  • There is/are 11 designated Blue Badge parking bay(s) on this level.
  • The Blue Badge bay(s) is/are clearly marked.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 600cm (11ft 10in x 19ft 8in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
• Parent and Child Parking View
  • Clearly marked/signposted parent and child parking bays are available on this level.
  • There is/are 8 designated Parent and Child bays parking bay(s) on this level.
• Paying View
  • Payment signs are provided.
  • Payment signs are not clearly presented.
  • Payment signs are located at the payment machines in the building.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Payment machines are located close to the exit into the shopping centre and in the lift lobby.
  • There is not a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access from the Car Park View
  • The pedestrian exit on this level gives access to lift lobbies 1-6 for direct access to the shopping centre malls. Please see the details for each lobby for more information about what part of the shopping centre it connects to.
  • The route to the pedestrian exit is accessible to a wheelchair user The route from the car park to the pedestrian exit is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • It may be necessary to cross the path of moving vehicles between the Blue Badge parking bays and the pedestrian exit on this level .
  • The pedestrian exit is clearly visible from the car park.
  • There are marked walkways on this level to make routes safer for pedestrians.
  • The surface on the approach to the pedestrian exit is concrete.
  • The nearest designated Blue Badge parking bay is approximately 5m from the lift lobby 2 pedestrian exit.
• Comments View
  • Some of the Blue Badge bays are shared Parent and Child bays (marked blue and purple).
  • There is also direct access by lift or travelators from this car park level into Marks and Spencer.

You are on Designated Parking (Car Park A: Level -2). Skip to the next section.

Designated Parking (Car Park A: Level -2)

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• Blue Badge Parking View
  • There is/are 70+ designated Blue Badge parking bay(s) on this level.
  • The Blue Badge bay(s) is/are clearly marked.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 325cm x 570cm (10ft 8in x 18ft 8in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
• Parent and Child Parking View
  • Clearly marked/signposted parent and child parking bays are available on this level.
  • There is/are 10+ designated Parent and Child bays parking bay(s) on this level.
• Paying View
  • Payment signs are provided.
  • Payment signs are not clearly presented.
  • Payment signs are located at the payment machines in the car park and at the payment machines in the building.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Payment machines are located close to the exit into the shopping centre and in the lift lobby.
  • There is not a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access from the Car Park View
  • The pedestrian exit on this level gives access to lift lobbies 1, 2, 3, 4 and 6 and the Valet Parking and Westfield Lounge reception.
  • The route to the pedestrian exit is accessible to a wheelchair user The route from the car park to the pedestrian exit is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • It may be necessary to cross the path of moving vehicles between the Blue Badge parking bays and the pedestrian exit on this level .
  • The pedestrian exit is clearly visible from the car park.
  • There are marked walkways on this level to make routes safer for pedestrians.
  • The surface on the approach to the pedestrian exit is concrete.
  • The nearest designated Blue Badge parking bay is approximately 10m from the level -2 lift lobby 2 entrance.
• Comments View
  • Most of the Blue Badge bays are located close to lift lobby 2.
  • There is also direct access by lift or travelators from this car park level into Marks and Spencer.

You are on Designated Parking (Car Park A: Level -3). Skip to the next section.

Designated Parking (Car Park A: Level -3)

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• Blue Badge Parking View
  • There is/are 4 designated Blue Badge parking bay(s) on this level.
  • The Blue Badge bay(s) is/are clearly marked.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 420cm x 490cm (13ft 9in x 16ft 1in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
• Parent and Child Parking View
  • Clearly marked/signposted parent and child parking bays are available on this level.
• Paying View
  • Payment signs are provided.
  • Payment signs are not clearly presented.
  • Payment signs are located at the payment machines in the car park and at the payment machines in the building.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Payment machines are located close to the exit into the shopping centre and in the lift lobby.
  • There is not a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access from the Car Park View
  • The pedestrian exit on this level gives access to lift lobbies 1, 2 and 6.
  • The route to the pedestrian exit is accessible to a wheelchair user The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • It may be necessary to cross the path of moving vehicles between the Blue Badge parking bays and the pedestrian exit on this level .
  • The pedestrian exit is clearly visible from the car park.
  • There are marked walkways on this level to make routes safer for pedestrians.
  • The surface on the approach to the pedestrian exit is concrete.
  • The nearest designated Blue Badge parking bay is approximately 10m from the level -3 lift lobby 2 entrance.

You are on Car Park Pedestrian Exit (Lift Lobby 1). Skip to the next section.

Car Park Pedestrian Exit (Lift Lobby 1)

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• Pedestrian Exit View
  • This information is for the pedestrian exit located from level -1 of Car Park A to lift lobby 1 and Waitrose.
  • The pedestrian exit is clearly signed.
  • The pedestrian exit is clearly signed with 'Waitrose'.
  • There is step-free access at this exit.
  • The exit door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 200cm.
  • There are bollards at this exit.
  • The minimum width between the bollards is 180cm.
  • The bollards do not have an identification band to aid visually impaired people.
  • Digital wayfinders are not available.
• Ramp/Slope View
  • There is a slope with a very slight incline.
• Comments View
  • There are similar entrances into lift lobby 1 on levels -2 and -3 of the car park, which are not signed.

You are on Car Park Pedestrian Exit (Lift Lobby 1 Level -3 Lower). Skip to the next section.

Car Park Pedestrian Exit (Lift Lobby 1 Level -3 Lower)

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• Pedestrian Exit View
  • This information is for the pedestrian exit located from the lower level -3 of the car park to the main level -3.
  • The pedestrian exit is clearly signed.
  • The pedestrian exit is clearly signed with 'Lift Lobby 1'.
  • There is step-free access at this exit, via lift.
  • The exit door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 200cm.
  • Digital wayfinders are not available.
• Ramp/Slope View
  • The ramp/slope is located in the car park, leading up to the lift.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The width of the ramp/slope is 135cm (4ft 5in).
  • The lighting levels at the ramp/slope are low.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in the car park, to the left of the lift.
  • There is/are 5 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 23cm.
  • The going of the step(s) is/are not between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a second lower handrail.
  • The lighting levels at the step(s) are low.
• Lift View
  • There is a lift to access this exit.
  • The lift does not bypass the ramp/slope.
  • The lift does bypass the step(s).
• Comments View
  • There is also a slight slope at the entrance matting, after the lift or stairs, in front of the entrance doors.

You are on Lift (Lift Lobby 1 Car Park Level -3). Skip to the next section.

Lift (Lift Lobby 1 Car Park Level -3)

• There is a lift for public use.
• The lift is located from the car park lower level -3 to the main level -3 to access lift lobby 1.
• The lift is clearly visible from the entrance.
• The lift is a platform lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are car park lower level -3 (0 in the lift) to lift lobby 1 on level -3 (1).
• The platform lift accesses a small level change.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 88cm (2ft 11in).
• The dimensions of the lift are 100cm x 145cm (3ft 3in x 4ft 9in).
• There are separate entry and exit doors in the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

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• Comments View
  • The lift has manual heavy doors.

You are on Car Park Pedestrian Exit (Lift Lobby 2). Skip to the next section.

Car Park Pedestrian Exit (Lift Lobby 2)

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• Pedestrian Exit View
  • This information is for the pedestrian exit located in Car Park A: level -2, lift lobby 2.
  • The pedestrian exit is clearly signed.
  • The pedestrian exit is clearly signed with 'Lift Lobby 2, Car Park A: level -2'.
  • There is step-free access at this exit.
  • The exit door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 166cm.
  • There are bollards at this exit.
  • The minimum width between the bollards is 150cm.
  • The bollards do not have an identification band to aid visually impaired people.
  • Digital wayfinders are not available.
• Comments View
  • Lift lobby 2 has similar entrances on each side and on each level of the car park.
  • In each location at least one of the sets of doors is signed as automatic, although not all were working.
  • There are similar pedestrian entrances into lift lobbies 3, 4 and 5.
  • Lift lobby 6 opens directly into the car park with bollards but no doors.

You are on Car Park Pedestrian Exit (Valet Parking). Skip to the next section.

Car Park Pedestrian Exit (Valet Parking)

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• Pedestrian Exit View
  • This information is for the pedestrian exit located in Car Park A: level -2.
  • The pedestrian exit is clearly signed.
  • The pedestrian exit is clearly signed with 'To Village Shops, Southern Terrace Restaurants'.
  • There is ramped/sloped access at this exit.
  • The exit door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (away from you).
  • The door(s) is/are double width.
  • The width of the door opening is 200cm.
  • Digital wayfinders are not available.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The lighting levels at the ramp/slope are good.
  • The ramp/slope does not bypass the step(s).
• Comments View
  • There are also manual heavy double doors and a powered revolving door in this location.
  • The revolving door has a button to slow its speed.

You are on Guest Services Counter (Shopmobility and Kiddy Cars Desk). Skip to the next section.

Guest Services Counter (Shopmobility and Kiddy Cars Desk)

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• Counter View
  • The counter is located in lift lobby 2, on level -2.
  • There is step-free access to the counter, via lift.
  • There is a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is 114cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section of the counter is 90cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • There is not a clear list of services at the counter.
  • Shopmobility services, including the loan of manual and powered wheelchairs and mobility scooters; Kiddy car hire (chargeable), registration for the hands-free shopping service, cloakroom and bag storage, lost property, general information and centre maps.
  • There is not a digital wayfinding touchscreen at the counter.
  • There is not a hearing assistance system at the counter.
  • The type of flooring in this area is stone.
• Waiting Area View
  • There is a waiting area close to the counter.
  • Access to the waiting area is unobstructed.
  • The following types of seating can be found in this area; armchairs, sofas and chairs without armrests.
  • There is sufficient space for a wheelchair user to use the waiting area.
• Comments View
  • All the accessible toilets in the centre are fitted with Radar key locks to ensure that they are reserved for people with disabilities who need them.
  • All members of security, cleaning and guest services staff carry Radar keys and will unlock toilets on request.
  • For convenience, guests are advised to bring their own Radar key if possible.
  • Information about how to obtain a key is available from local authorities or online from Disability Rights UK (https://www.disabilityrightsuk.org/shop/official-and-only-genuine-radar-key%20) and others.
  • Wheelchairs and motorised scooters can be booked by email or are available on the day to hire. Booking is advised at peak times - Thursday and Friday evenings and at weekends.
  • To rent a mobility vehicle, you will need proof of identification, which should be either a valid passport or two of the following: valid driver's licence, valid ID card, credit card, pension card or healthcare card.
  • You will also be asked to fill out a hire agreement form and leave a refundable £10 deposit.
  • Staff will help choose the most suitable vehicle and give training for first time users.
  • There are terminals to pre-book taxis in the lounge area.

You are on Lift (Lift Lobby 1). Skip to the next section.

Lift (Lift Lobby 1)

• There is a lift for public use.
• The lift is located to the left as you enter The Village on level -1 next to Waitrose or on level 0 near House of Fraser.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 20m (21yd 2ft) from the Southern Terrace entrances into The Village or lift lobby 1.
• There are 3 other lifts in this location.
• The lift surveyed was the furthest lift on the right hand side.
• The other lifts have very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are levels -3, -2 and -1 for Car Park A and guest facilities, levels 0, 1 and 2 of the shopping centre.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 120cm (3ft 11in).
• The dimensions of the lift are 230cm x 170cm (7ft 7in x 5ft 7in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

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• Comments View
  • Lift lobby 1 is used to access:
  • Quiet Room/ Prayer Room - level -3
  • Concierge, Valet Parking and Westfield Business Lounge - level -2
  • Waitrose - level -1
  • The Village shops - levels 0 and 1
  • The Fashion Lounge and Gymbox - level 2
  • On level 2 there is an easy slope up after the lift area to access the Fashion Lounge and other facilities.

You are on Escalator(s) (Lift Lobby 1). Skip to the next section.

Escalator(s) (Lift Lobby 1)

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• Escalator(s) View
  • Wayfinding signage is not provided for escalators.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are levels -3, -2 and -1 for Car Park A and guest facilities, levels 0, 1 and 2 of the shopping centre.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are good.

You are on Lift (Lift Lobby 2). Skip to the next section.

Lift (Lift Lobby 2)

• There is a lift for public use.
• The lift is located opposite the Guest Services counter on level -2. On level 0, lift lobby 2 is off The Atrium.
• The lift is approximately 15m (16yd 1ft) from the Car Park A: level -2 pedestrian entrance.
• There are 2 other lifts in this location.
• The lift surveyed was the centre lift.
• The other lifts have very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are levels -3, -2 and -1 of car park A to mall levels 0 and 1. The centre and right hand lifts also go to level 2 for the management suite.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is fair.
• The clear door width is 118cm (3ft 10in).
• The dimensions of the lift are 215cm x 167cm (7ft 1in x 5ft 6in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

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• Comments View
  • The signage does not make clear that the left hand lift does not go up to level 2 for the Management Suite.

You are on Escalator(s) (Lift Lobby 2). Skip to the next section.

Escalator(s) (Lift Lobby 2)

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• Escalator(s) View
  • Wayfinding signage is provided for escalators.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are levels -3, -2 and -1 of car park A to mall level 0.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are low.

You are on Lift (Lift Lobby 3). Skip to the next section.

Lift (Lift Lobby 3)

• There is a lift for public use.
• The lift is located off the mall levels 0 and 1, half way between Debenhams and The Atrium.
• There is 1 other lift in this location.
• The lift surveyed was the left hand lift.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are levels -2 and -1 of car park A to mall levels 0 and 1.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is fair.
• The clear door width is 120cm (3ft 11in).
• The dimensions of the lift are 230cm x 170cm (7ft 7in x 5ft 7in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Lift (Lift Lobby 4). Skip to the next section.

Lift (Lift Lobby 4)

• There is a lift for public use.
• The lift is located off the mall levels 0 and 1, half way between Next and Debenhams.
• There are 2 other lifts in this location.
• The lift surveyed was the left hand lift.
• The other lifts have very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are levels -2 and -1 of car park A to mall levels 0 and 1.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is fair.
• The clear door width is 118cm (3ft 10in).
• The dimensions of the lift are 215cm x 167cm (7ft 1in x 5ft 6in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Escalator(s) (Lift Lobby 4). Skip to the next section.

Escalator(s) (Lift Lobby 4)

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• Escalator(s) View
  • Wayfinding signage is provided for escalators.
  • The escalators go both up and down.
  • The floors which are accessible by escalator(s) are levels -2 and -1 of car park A to mall level 0.
  • The escalator(s) steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • The lighting levels at the escalator(s) are good.

You are on Lift (Lift Lobby 5). Skip to the next section.

Lift (Lift Lobby 5)

• There is a lift for public use.
• The lift is located on levels 0 and 1 of the mall, half way between Next and The Atrium.
• There is 1 other lift in this location.
• The lift surveyed was the left hand lift.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are level -1 of car park A to mall levels 0 and 1.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is fair.
• The clear door width is 120cm (3ft 11in).
• The dimensions of the lift are 170cm x 230cm (5ft 7in x 7ft 7in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Lift (Lift Lobby 6). Skip to the next section.

Lift (Lift Lobby 6)

• There is a lift for public use.
• The lift is located next to Marks and Spencer on levels -3, -2 and -1 of car park A and on mall levels 0 and 1.
• There is 1 other lift in this location.
• The lift surveyed was the left hand lift.
• The other lift has very similar/identical specifications.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are levels -3, -2 and -1 of car park A to mall levels 0 and 1.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is fair.
• The clear door width is 120cm (3ft 11in).
• The dimensions of the lift are 200cm x 195cm (6ft 7in x 6ft 5in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

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• Comments View
  • On mall level 1, the lift is also next to the entrance to KidZania.

You are on Changing Places (Lift Lobby 2: Level -2). Skip to the next section.

Changing Places (Lift Lobby 2: Level -2)

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• Location and Access View
  • The facility is located in lift lobby 2: level -2, to the left of the guest services desk.
  • The facility is approximately 15m (16yd 1ft) from the the lifts in lift lobby 2.
  • There is level access to the facility, via lift.
  • The facility surveyed is for the sole use of disabled people.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from the guest services counter. Guests are requested to bring their own radar key if possible.
  • The door opens outwards.
  • The door(s) has a closer and maybe difficult for some to open.
  • The door is locked by a locking handle.
  • The door does not have a horizontal grab rail.
  • The width of the door is 88cm (2ft 11in).
  • The dimensions of the facility are 400cm x 310cm.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has not got a non-slip floor.
  • The colour contrast between the walls and floor is good.
• Toilet Details View
  • The facility toilet is peninsular.
  • The transfer space on the right as you face the toilet is 200cm (6ft 7in).
  • The transfer space on the left as you face the toilet is 105cm (3ft 5in).
  • There is a/are dropdown rail(s) provided.
  • As you face the toilet the dropdown rail(s) is/are on the left.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • As you face the toilet the vertical grab rail is on the left.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a lever flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 55cm.
  • The toilet has a backrest.
  • The toilet seat colour contrast is good.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
• Changing Bench and Hoist Details View
  • The facility changing bench is free standing.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 168cm (5ft 6in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is not a shower unit with a detachable shower head.
• Other Facilities View
  • A privacy screen is not available.
  • The type of wash basin is fixed.
  • The height of the wash basin is 72cm.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The colour contrast between the wash basin grab rail(s) and wall is good.
  • There is a soap dispenser.
  • The height of the soap dispenser is 100cm.
  • Wide tear off paper roll is not available.
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser is at the recommended height of 80cm-100cm.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a/are female sanitary and open waste paper bin disposal units.
  • There is not an emergency alarm for the facility.
  • There is not a coat hook.
  • There is not a flashing fire alarm beacon within the toilet.
  • The lighting levels are good.
• Comments View
  • Guests will need to provide their own slings to use with the hoist.

You are on Accessible Toilet(s) (Lift Lobby 2: Level -2). Skip to the next section.

Accessible Toilet(s) (Lift Lobby 2: Level -2)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • This accessible toilet is located on lift lobby 2, level -2, to the left of the Guest Services desk.
  • This accessible toilet is approximately 15m (16yd 1ft) from the lift lobby 2 lifts.
  • There is step-free access to the accessible toilet, via lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff. Guests are requested to bring their own radar key if possible.
  • There is tactile and pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door has a closer and maybe difficult for some to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 150cm x 205cm (4ft 11in x 6ft 9in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has not got a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 75cm (2ft 6in).
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and open waste paper bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 80cm (2ft 7in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 100cm (3ft 3in).
  • There is not a hand dryer.
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is poor.
  • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is good.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is good.
  • The contrast between the walls and floor is poor.
  • The lighting levels are good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.
• The nearest standard toilet(s) is/are located off The Atrium in lift lobby 8, level 0.