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Car Park B

Ariel Way, Shepherds Bush, London, W12 7GF

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Access Guide

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Getting Here

  • By Road View
    • Westfield London is in West London. It is signposted off the A3220 West Cross Route.
    • The centre has three car parks:

      Car Park A is the main car park and has three underground levels. It includes the Shopmobility desk and taxi lounge, on level -2 (Middle Car Park) where most of the Blue Badge bays are located. Entry to the car park is 05:00-03:00.

      Car Park B is the basement car park below John Lewis. Entry to the car park is 09:00-23:00.

      Car Park C is the roof top car park above John Lewis. Entry to the car park is 05:00-03:00.

      All car parks can be exited 24/7.

      For all car parks use sat-nav W12 7SL.

      All car parks have a height restriction of 210cm.

      Blue Badge holders are offered 4 hours free parking Monday - Friday inclusive.

      To qualify, Blue Badges must be validated at the Shopmobility desk on level -2, lift lobby 2 of Car Park A.

      The centre has a Smart Parking app which offers discounted parking rates and the ability to park without using the ticket barriers or payment machines.

      It is not currently possible to claim the 4 hours free parking for Blue Badge holders using the Smart Parking app.

  • By Bus View
  • By Train View
    • The nearest railway station is Shepherd's Bush.
    • The Shepherd’s Bush Overground Station is located at the south eastern corner of the shopping centre, opposite the Southern Interchange entrance to the Southern Terrace. This is close to The Village shopping area and House of Fraser.

      The station has direct connections to Willesden Junction, Kensington Olympia, West Brompton and Clapham Junction. Services run every 15 minutes in each direction Monday - Saturday, with 1-2 trains each hour on Sundays.

      A manual boarding ramp is used to overcome the step between the platform and the train at this station.

      Use the ticket hall entrance for step-free access by lift to both platforms.

    • For more information on Shepherd's Bush Overground Station (National Rail) please click here (opens new tab).
  • By Underground View
    • The nearest underground station is Shepherd's Bush or White City on the Central Line and Wood Lane or Shepherd's Bush Market on the Hammersmith and City Line.
    • Central Line services run east to west from Ealing Broadway to Epping via Tottenham Court Road.

      Hammersmith and City Line services run between Hammersmith and Barking via Kings Cross and Liverpool Street.

      Of the four underground stations close to the centre, only Wood Lane has step-free access by lift from platform to street.

      There is a small step (less than 50mm) between the platform and the train at this station.

      Wood Lane station is at the north western corner of the shopping centre, close to the Next store and the north mall and John Lewis.

    • For more information on step-free stations on the London Underground network please click here (opens new tab).
  • Comments View
    • Westfield London is laid out as a large rectangle with landmark stores at three corners.
    • Waitrose is at the south-east corner, close to Shepherd's Bush Bus Station, Overground and Underground stations.
    • Marks and Spencer and KidZania London are at the north east corner.
    • Next is at the north west corner, closest to White City Bus Station and White City and Wood Lane Underground Stations.
    • The south west corner of the mall is the closest to Shepherd's Bush Market Underground Station.
    • There is a central Atrium events space which connects the mall between Next and Marks and Spencer with another mall between the south west and south east corners of the venue.
    • The centre was extended in 2018 with a new mall running northwards from The Atrium to John Lewis (referred to as North Mall in this guide).

Getting Help and Assistance

  • There is a Hands-Free Shopping service.
  • The Hands-Free shopping service collects each of your purchases and takes them to the Hands-Free shopping desk, located on floor -2, lift lobby 1 to be collected at the end of your visit.
    This is a chargeable service.
    Registration and more information is available at any of the Guest Services desks.
  • Guest Services Associates do receive training in escorting visually impaired people.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The venue offers a quiet shopping experience.
  • Westfield London offers a Quiet Shopping experience Monday to Saturday 10.00 -11.00 and Sunday 12.00-13.00.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include ceiling track hoists, wheelchairs, motorised wheelchairs, mobility scooters and hoist slings.
  • To obtain mobility aids please contact the Shopmobility desk in lift lobby 2, car park A: level -2.
  • Wheelchair and mobility scooter hire is free. A deposit and ID are required when completing the hire agreement.
    Training is available for first-time mobility scooter users.
  • The centre offers support for visually impaired customers, and can provide customers assistances to and from your destination in Westfield.
    It is recommend to pre book this service by calling the shop mobility desk.
  • The centre supports the Hidden Disabilities Sunflower Campaign, you can pick up a free sunflower lanyard to keep from the Shopmobility Desk.
  • The centre has sensory packs that can be hired at Guest Services.
    The pack contains items such as fiddle toys, ear defenders and sunglasses to help with noise and light sensitivity and to relieve stress.

Car Park (Car Park B)

  • Parking View
    • The shopping centre does have its own parking facilities.
    • The car park is located off the West Cross Route (A3220) then take a left turn. The car park is in the basement below John Lewis. Access is also via Wood Lane and The Square for guests with a valid Access Card, Parking Ticket or users of the Smart Parking App
    • The car park type is underground.
    • The car park does have a height restriction barrier.
    • The maximum height of the restriction barrier is 210cm (6ft 11in).
    • The car park does have a barrier control system.
    • The car park surface is concrete.
    • There is a/are Blue Badge parking bay(s) available.
    • Most of the Blue Badge bays are located close to the pedestrian entrances into lift lobby 9 or the direct entrance to the John Lewis lift lobby.
  • Paying View
    • There are parking charges for the car park.
    • Parking is free for Blue Badge holders.
    • Free parking for Blue Badge holders is for four hours, Monday - Friday only.
    • To see the parking charges please click here (opens new tab).
    • Payment machines are located inside lift lobby 9 or next to the John Lewis lift lobby.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
  • Drop Off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).
  • Comments View
    • The centre has a Smart Parking app which offers discounted parking rates and the ability to park without having to operate the entry barriers or use the payment machines.
    • The app does not recognise the 4 hours free parking allowed for Blue Badge holders.
    • To qualify for the free parking period, please present your Blue Badge and parking ticket to staff at the Shopmobility desk located on level -2 in lift lobby 2, Car Park A (Middle Car Park). The parking ticket will then be validated, but Blue Badge holders must be present and any additional parking charges will have to be paid at the nearest parking payment machine.
    • Please note parking tickets can only be validated at the Shopmobility desk and during normal opening hours. Parking charges outside of these hours will incur the normal parking charge.
    • The Shopmobility desk is around 300m from Car Park B.

Designated Parking (Car Park B)

  • Blue Badge Parking View
    • There is/are 26 designated Blue Badge parking bay(s) on this level.
    • The Blue Badge bay(s) is/are clearly marked.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 600cm (11ft 10in x 19ft 8in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parent and Child Parking View
    • Clearly marked/signposted parent and child parking bays are not available on this level.
  • Paying View
    • Payment signs are provided.
    • Payment signs are not clearly presented.
    • Payment signs are located at the payment machines in the car park and at the payment machines in the building.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located in the lift lobby and close to the exit into the shopping centre.
    • There is not a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • The pedestrian exit on this level gives access to level -3 of lift lobby 9. There is also direct access into the John Lewis lift lobby.
    • The route to the pedestrian exit is accessible to a wheelchair user unaided.
    • It may be necessary to cross the path of moving vehicles between some of the Blue Badge parking bays and the pedestrian exit on this level.
    • The pedestrian exit is clearly visible from the car park.
    • There are marked walkways on this level to make routes safer for pedestrians.
    • The surface on the approach to the pedestrian exit is concrete.
    • The nearest designated Blue Badge parking bay is approximately 5m from the Car Park B pedestrian exit.
  • Comments View
    • Some of the standard parking bays are reserved for customers collecting orders from John Lewis.

Car Park Pedestrian Exit (Car Park B)

  • Pedestrian Exit View
    • This information is for the pedestrian exit located from Car Park B into level -3 of lift lobby 9.
    • The pedestrian exit is not clearly signed.
    • There is step-free access at this exit.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 150cm.
    • There are bollards at this exit.
    • The minimum width between the bollards is 140cm.
    • The bollards do have an identification band to aid visually impaired people.
    • Digital wayfinders are not available.
  • Comments View
    • There are similar entrances on both sides of the lift lobby.
    • There is also a similar entrance with level access and automatic doors into the John Lewis lift lobby, shown in photograph 4.

Accessible Toilet(s) (Car Park B)

  • The nearest accessible toilet(s) is/are located on level -2 of lift lobby 9.

Standard Toilet(s) (Car Park B)

  • The nearest standard toilet(s) is/are located on level -2 of lift lobby 9.

Lift (Lift Lobby 9)

  • There is a lift for public use.
  • The lift is located on level 0 between John Lewis and the Bronze Walk entrance. From The Square entrance on level -2, lift lobby 9 is at the end of the shopping walkway
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • There are 4 other lifts in this location.
  • The other lifts have very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are -3 for car park B, -2 from The Square, mall levels 0 and 1, levels 3 and 4 for car park C.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is fair.
  • The colour contrast between the external lift control plate and the wall is fair.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 195cm x 195cm (6ft 5in x 6ft 5in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting levels in the lift are good.

Travelator(s) (Car Park B)

  • Travelator View
    • Wayfinding signage is not provided for travelators.
    • The travelators go both up and down.
    • The floors which are accessible by escalator(s) are level -3 for car park B to level -2 for The Square.
    • The foot and head of the travelator(s) are not clearly marked.
    • The lighting levels at the travelator(s) are good.

Related Access Guides (Westfield London)