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Southern Interchange and Southern Terrace

Ariel Way, Shepherds Bush, London, W12 7GF

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COVID-19 Information (Westfield London Covid-19 Information)

Shopping Centre External Area(s) (Southern Interchange)

  • Wayfinding View
    • Digital wayfinders are not available.
    • No wayfinding signage is provided in this area.
  • Circulation View
    • This external area is not covered.
    • The type of flooring in this area is stone.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The following types of seating can be found in this area; wooden benches.
    • There are also low stone resting points.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • Background music is not played in this area.
  • Access View
    • There is step free access in this area.
    • Sothern Interchange is the shopping area between Shepherd's Bush Underground Station and the access point to Southern Terrace.

      Shepherd's Bush Bus Station and the Overground Station are also nearby.

      There is a very slight uphill slope between the Underground Station and Southern Terrace.

      There are shops and cafes to the left on the approach to Southern Terrace and Westfield London.

      Many of the cafes in this area have seating areas in front enclosed by low barriers.

      There are also trees in this area.

Outside Access (Southern Interchange Public Toilets)

  • Entrance View
    • This information is for the entrance located off Southern Interchange, next to Shepherd's Bush Underground Station.
    • This entrance gives access to accessible and standard public toilets and showers.
    • The entrance area/door is clearly signed.
    • This entrance sign says 'Public Toilets'.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There are no doors at this entrance.
    • The width of the door opening is 255cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 88cm.
  • Ramp/Slope View
    • The ramp/slope is located immediately in front of and then after the automatic doors.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The width of the ramp/slope is 88cm (2ft 11in).
    • The lighting levels at the ramp/slope are good.
  • Comments View
    • These toilets are open 08:00-22:00.
    • The automatic access barriers are clear glass and hard to see.
    • They are operated by payment of 30p in exact coins only (no change is given).
    • There is no change machine in the area.
    • Although the barriers are fitted with contactless card payment devices these are not currently in use.

Accessible Toilet(s) (Southern Interchange Public Toilets)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located in the public toilet area, to the left after the automatic access barriers.
    • This accessible toilet is approximately 5m (5yd 1ft) from the automatic access barriers.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door has a closer and maybe difficult for some to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 238cm x 246cm (7ft 10in x 8ft 1in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 170cm (5ft 7in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The alarm did not sound when tested.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a fixed horizontal rail without a padded backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 100cm (3ft 3in).
    • There is not a hand dryer.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Opposite Transfer Toilet(s) View
    • There is an opposite transfer toilet in this location.
    • The opposite transfer toilet was closed for repairs at the time of the survey (October 2019).
  • Comments View
    • There is an accessible shower in the same room as the accessible toilet described.
    • The shower has push button on/off controls with twist turn for temperature adjustment and a fixed height shower head.
    • There is a flip down shower seat at a height of 42cm with fold down armrests.

Standard Toilet(s) (Southern Interchange Public Toilets)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the left and right at the end of the corridor after the automatic access barriers.
    • The female and male toilets are approximately 10m (10yd 2ft) from the automatic access barriers.
    • There is step-free access to the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is not a lowered urinal available in the male toilet(s).
    • An ambulant toilet with wall-mounted grab rails is available.
    • The vertical and horizontal grab rails vary.
    • There is not a lowered wash basin available.
    • The wash basin(s) tap type is push.
    • There is a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the separate baby care room, to the right after the automatic access barriers.
    • There is step-free access to the baby change facilities.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 83cm (2ft 9in).
  • Comments View
    • The ambulant toilet in the male toilets has a vertical handrail on the right - this can be seen in photograph 3.
    • There are also two separate rooms each containing a standard shower.
    • The showers are reached by 2 steps each 15cm high and are operated by push-button controls.

Access Point (Southern Terrace from Southern Interchange)

  • Access Point View
    • This information is for the access point located at the northern end of Southern Interchange.
    • This access point gives access to the Southern Terrace restaurant area leading to the entrances to the mall.
    • The access point is not clearly signed.
    • There is step-free access at this entrance.
    • There are bollards at this access point.
    • The minimum width between the bollards is 114cm.
    • The bollards do have an identification band to aid visually impaired people.
  • Ramp/Slope View
    • There is a slope with a very easy incline.

Access Point (Southern Terrace from Wood Lane)

  • Access Point View
    • This information is for the access point located on Wood Lane between Debenhams and Shepherd's Bush Library.
    • This access point gives access to Southern Terrace.
    • The access point is not clearly signed.
    • There is step-free access at this entrance, via lift.
  • Step(s) View
    • The step(s) is/are located next to Debenhams.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 14cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
  • Lift View
    • There is a lift to access this entrance.
    • The lift does bypass the step(s).
  • Comments View
    • There are low stone seats on the approach to the steps, lift and escalator.
    • Some are set on paving of a similar colour which might make them harder for visually impaired people to detect.
    • The canopy gives protection to the lifts and escalators but not the steps.

Lift (Southern Terrace / Wood Lane Access Point)

  • There is a lift for public use.
  • The lift is located between the escalators and the library.
  • The lift is clearly visible from the entrance.
  • There is 1 other lift in this location.
  • The lift surveyed was the left hand lift.
  • The other lifts have very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are street level (-2) to Southern Terrace at level 0 of the shopping centre.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 120cm (3ft 11in).
  • The dimensions of the lift are 240cm x 170cm (7ft 10in x 5ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Escalator(s) (Southern Terrace / Wood Lane Access Point)

  • Escalator(s) View
    • Wayfinding signage is not provided for escalators.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are street level to Southern Terrace at level 0 of the shopping centre.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are varied.

Shopping Centre External Area(s) (Southern Terrace)

  • Wayfinding View
    • Digital wayfinders are not available.
    • No wayfinding signage is provided in this area.
  • Circulation View
    • This external area is partially covered.
    • The type of flooring in this area is stone.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The following types of seating can be found in this area; chairs without armrests.
    • There is good colour contrast between the walls and floor in all areas.
    • Background music is not played in this area.
    • There is an events area which is located next to the escalators leading to The Village entrance.
  • Access View
    • There is step free access in this area.
    • There are a series of sloping sections from the access point with Southern Interchange up to the entrance to the mall near Debenhams.
    • There is a set of stairs midway along the Southern Terrace, near to the entrances to the mall near Debenhams.

Level Change (Southern Terrace)

  • Ramp / Slope View
    • There is a ramp/slope located from the Southern Interchange end of Southern Terrace up to the midway point, near to the entrance into The Atrium.
    • The ramp/slope is used to access all the restaurants of Southern Terrace and the entrances into the shopping centre.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • There is a/are step(s) located midway along Southern Terrace.
    • The step(s) is/are used to access The upper level of the terrace towards Wood Lane.
    • There is/are 13 step(s).
    • The step(s) is/are not clearly marked.
    • The step(s) has/have tactile paving at the top and bottom.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
  • Comments View
    • There are multiple sloping sections on Southern Terrace, each with a generous level resting place between.