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Valet Parking

Ariel Way, Shepherds Bush, London, W12 7GF

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Access Guide

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Getting Help and Assistance

  • There is a Hands-Free Shopping service.
  • The Hands-Free shopping service collects each of your purchases and takes them to the Hands-Free shopping desk, located on floor -2, lift lobby 1 to be collected at the end of your visit.
    This is a chargeable service.
    Registration and more information is available at any of the Guest Services desks.
  • Guest Services Associates do receive training in escorting visually impaired people.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The venue offers a quiet shopping experience.
  • Westfield London offers a Quiet Shopping experience Monday to Saturday 10.00 -11.00 and Sunday 12.00-13.00.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include ceiling track hoists, wheelchairs, motorised wheelchairs, mobility scooters and hoist slings.
  • To obtain mobility aids please contact the Shopmobility desk in lift lobby 2, car park A: level -2.
  • Wheelchair and mobility scooter hire is free. A deposit and ID are required when completing the hire agreement.
    Training is available for first-time mobility scooter users.
  • The centre offers support for visually impaired customers, and can provide customers assistances to and from your destination in Westfield.
    It is recommend to pre book this service by calling the shop mobility desk.
  • The centre supports the Hidden Disabilities Sunflower Campaign, you can pick up a free sunflower lanyard to keep from the Shopmobility Desk.
  • The centre has sensory packs that can be hired at Guest Services.
    The pack contains items such as fiddle toys, ear defenders and sunglasses to help with noise and light sensitivity and to relieve stress.

Getting Here

  • By Road View
    • Westfield London is in West London. It is signposted off the A3220 West Cross Route.

    • The centre has three car parks:

      Car Park A is the main car park and has three underground levels. It includes the Shopmobility desk and taxi lounge, on level -2 (Middle Car Park) where most of the Blue Badge bays are located. Entry to the car park is 05:00-03:00.

      Car Park B is the basement car park below John Lewis. Entry to the car park is 09:00-23:00.

      Car Park C is the roof top car park above John Lewis. Entry to the car park is 05:00-03:00.

      All car parks can be exited 24/7.

      For all car parks use sat-nav W12 7SL.

      All car parks have a height restriction of 210cm.

      Blue Badge holders are offered 4 hours free parking Monday - Friday inclusive.

      To qualify, Blue Badges must be validated at the Shopmobility desk on level -2, lift lobby 2 of Car Park A.

      The centre has a Smart Parking app which offers discounted parking rates and the ability to park without using the ticket barriers or payment machines.

      It is not currently possible to claim the 4 hours free parking for Blue Badge holders using the Smart Parking app.

  • By Bus View
  • By Train View
    • The nearest railway station is Shepherd's Bush.

    • The Shepherd’s Bush Overground Station is located at the south eastern corner of the shopping centre, opposite the Southern Interchange entrance to the Southern Terrace. This is close to The Village shopping area and House of Fraser.

      The station has direct connections to Willesden Junction, Kensington Olympia, West Brompton and Clapham Junction. Services run every 15 minutes in each direction Monday - Saturday, with 1-2 trains each hour on Sundays.

      A manual boarding ramp is used to overcome the step between the platform and the train at this station.

      Use the ticket hall entrance for step-free access by lift to both platforms.

    • For more information on Shepherd's Bush Overground Station (National Rail) please click here (opens new tab).
  • By Underground View
    • The nearest underground station is Shepherd's Bush or White City on the Central Line and Wood Lane or Shepherd's Bush Market on the Hammersmith and City Line.

    • Central Line services run east to west from Ealing Broadway to Epping via Tottenham Court Road.

      Hammersmith and City Line services run between Hammersmith and Barking via Kings Cross and Liverpool Street.

      Of the four underground stations close to the centre, only Wood Lane has step-free access by lift from platform to street.

      There is a small step (less than 50mm) between the platform and the train at this station.

      Wood Lane station is at the north western corner of the shopping centre, close to the Next store and the north mall and John Lewis.

    • For more information on step-free stations on the London Underground network please click here (opens new tab).
  • Comments View
    • Westfield London is laid out as a large rectangle with landmark stores at three corners.
    • Waitrose is at the south-east corner, close to Shepherd's Bush Bus Station, Overground and Underground stations.
    • Marks and Spencer and KidZania London are at the north east corner.
    • Next is at the north west corner, closest to White City Bus Station and White City and Wood Lane Underground Stations.
    • The south west corner of the mall is the closest to Shepherd's Bush Market Underground Station.
    • There is a central Atrium events space which connects the mall between Next and Marks and Spencer with another mall between the south west and south east corners of the venue.
    • The centre was extended in 2018 with a new mall running northwards from The Atrium to John Lewis (referred to as North Mall in this guide).

Car Park (Valet Parking)

  • Parking View
    • The venue does have its own parking facilities.
    • The car park is located on level -2 of Car Park A.
    • The car park type is underground.
    • The car park does have a height restriction barrier.
    • The maximum height of the restriction barrier is 210cm (6ft 11in).
    • The car park does have a barrier control system.
    • The car park surface is concrete.
  • Paying View
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • Comments View
    • Customers follow the red signs from the car park entrance to the spacious valet parking area.
    • Customers are greeted by a member of the valet parking team to hand over the vehicle to them for parking.
    • Payment is made at the Valet Parking reception desk or via the Smart Parking app.
    • Customers are given a hand-held device to alert the parking team to have the car ready for their departure.
    • The valet parking service can be combined with other services such as Hands-Free Shopping, where purchases will be carried to the car.

Car Park Pedestrian Exit (Valet Parking)

  • Pedestrian Exit View
    • This information is for the pedestrian exit located in Car Park A: level -2.
    • The pedestrian exit is clearly signed.
    • The pedestrian exit is clearly signed with 'To Village Shops, Southern Terrace Restaurants'.
    • There is ramped/sloped access at this exit.
    • The exit door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are double width.
    • The width of the door opening is 200cm.
    • Digital wayfinders are not available.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • The lighting levels at the ramp/slope are good.
    • The ramp/slope does not bypass the step(s).
  • Comments View
    • There are also manual heavy double doors and a powered revolving door in this location.
    • The revolving door has a button to slow its speed.

Guest Services Counter (Valet Parking and Westfield Business Lounge Reception)

  • Counter View
    • The counter is located on level -2, ahead as you enter the centre from the Valet Parking pedestrian exit from Car Park A. The desk can also be reached from lift lobby 1, level -2 then following the corridor past the Concierge desk
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a background which is patterned.
    • The lighting levels at the counter are good.
    • The height of the counter is 117cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section of the counter is 86cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • There is not a clear list of services at the counter.
    • This desk is the reception point for customers collecting their vehicle from the Valet Parking service. It is also used as the reception for the Westfield Lounge business area and meeting suites.
    • There is not a digital wayfinders touchscreen at the counter.
    • There is not a hearing assistance system at the counter.
    • The type of flooring in this area is carpet and stone.
  • Waiting Area View
    • There is a waiting area close to the counter.
    • Access to the waiting area is unobstructed.
    • The following types of seating can be found in this area; armchairs and sofas.
    • There is sufficient space for a wheelchair user to use the waiting area.

Accessible Toilet(s)

  • The nearest accessible toilet(s) is/are located within the Westfield Business Lounge, to the right of the Valet Parking reception or within the standard toilet facilities on level 1 of The Village, near lift lobby 1.

Standard Toilet(s)

  • The nearest standard toilet(s) is/are located within the Westfield Business Lounge, to the right of the Valet Parking reception or on level 1 of The Village, near lift lobby 1.