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The Street and Chestnut Plaza

Montfichet Road, Olympic Park, London, E20 1EJ

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Access Guide

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Getting Here

Getting Help and Assistance

  • There is a Hands-Free Shopping service.
  • For more information about the Hands-Free Shopping service please visit one of the Guest Services desks located on the lower ground floor.
  • There is not a member of staff trained in British Sign Language. Please phone the venue in advance for more information
  • Guest Services Associates do receive training in escorting visually impaired people.
  • The Guest Services staff are happy to assist visually-impaired customers during their visit to Westfield Stratford City – all you need to do is pre-book an appointment prior to your arrival and a member of the team will be happy to assist you from the desk near M&S and Starbucks on the lower ground floor.
    Please note, if you haven’t pre-booked they may not be able to offer you this service on the day.
    To book, call the desk on 020 8221 7359.
    Upon your visit, a member of staff will accompany you to your chosen destination within Westfield and leave you in the capable hands of a customer assistant at the store of your choice, before picking you up from there once you've finished shopping.
    Appointments are available:
    Monday to Saturday 10.00-19.00.
    Sunday 11.00-17.00.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • The venue offers a quiet shopping experience.
  • For those with Autism and Dementia, or those who like to shop in a quieter setting, you might like to visit Westfield Stratford City at the below times when all mall music will be turned off.
    Monday 10.00-11.00
    Tuesday 10.00-11.00
    Wednesday 10.00-11.00
    Thursday 10.00-11.00
    Friday 10.00-11.00
    Saturday 09.00-10.00
    Sunday 12.00-13.00
    John Lewis & Partners also operate daily quiet hours from 10.00-11.00 Monday-Saturday.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Shopmobility.
  • To help support guests visits, Westfield offers sensory packs that have been selected with key sensory items to offer children and adults a broad range of sensory opportunities and therapeutic benefits.
    The pack has been designed to support people living with a wide range of disabilities who are likely to benefit from sensory resources to make their shopping experience more enjoyable.
    The sensory packs contain items such as ear defenders and sunglasses to help with noise and light sensitivity, fiddle toys to keep hands busy and relieve stress and feeling fans to express how you are feeling.
    The sensory packs can be hired at our Guest Services desks next to Starbucks or Costa on the lower ground floor.

Parking

Escalator(s) (Car Park B to Chestnut Plaza)

  • Escalator(s) View
    • Wayfinding signage is provided for escalators.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are P1, P2 and Chestnut Plaza.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are good.

Entrance (Westfield Shopping Centre to Stratford Plaza/The Street)

  • Entrance View
    • This information is for the entrance located on the Ground Floor, between H&M and Fat Face.
    • The entrance area/door is clearly signed.
    • This entrance sign says 'Stratford Plaza/The Street'.
    • There is step-free access at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 90cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 220cm.
  • Comments View
    • There is a second set of automatic doors, which are single width and 120cm wide.
    • The automatic doors are sensor activated and push pad operated.

Entrance (Westfield Shopping Centre to Chestnut Plaza)

  • Entrance View
    • This information is for the entrance located on the ground floor, between Boss and Armani Exchange.
    • The entrance area/door is clearly signed.
    • This entrance sign says 'Chestnut Plaza and The Street'.
    • There is step-free access at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 90cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 230cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 120cm.

Entrance (Westfield Shopping Centre to Four Dials - next to Beaverbrooks)

  • Entrance View
    • This information is for the entrance located on the Ground Floor, next to Beaverbrooks.
    • The entrance area/door is clearly signed.
    • This entrance sign says 'The Street'.
    • There is step-free access at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 220cm.

Entrance (Westfield Shopping to Four Dials - next to John Lewis)

  • Entrance View
    • This information is for the entrance located on the Ground Floor, next to John Lewis.
    • The entrance area/door is clearly signed.
    • This entrance sign says 'The Street'.
    • There is step-free access at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (away from you).
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 85cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 205cm.
  • Comments View
    • The automatic doors are sensor activated and push pad operated.

Approach (Westfield Avenue Pedestrian Crossing - The Street and Chestnut Plaza)

  • Approach View
    • The surface of the approach is tarmac and block paving.
    • The approach to The Street and Chestnut Plaza from the Queen Elizabeth Olympic Park crosses Westfield Avenue.

      There is a pedestrian crossing.

      The pedestrian crossing has tactile paving on both sides.

      There is a central refuge with a flush surface which is not marked by tactile paving.

      The pedestrian crossing has rotating cones at the bottom of the signal box to indicate when it is safe to cross.

      Caution is advised because of traffic coming from both directions.

    • There is step-free access on the approach.

Access Point (Westfield Avenue - Chestnut Plaza)

  • Access Point View
    • This information is for the access point located on Westfield Avenue.
    • This access point gives access to Chestnut Plaza Restaurants.
    • The access point is clearly signed.
    • This access point sign says 'Chestnut Plaza Restaurants'.
    • There is step-free access at this access point.
    • There are bollards at this access point.
    • The minimum width between the bollards is 90cm.
    • The bollards do have an identification band to aid visually impaired people.

Access Point (Westfield Avenue - Four Dials)

  • Access Point View
    • This information is for the access point located on Westfield Avenue.
    • This access point gives access to Westfield Avenue - Four Dials.
    • The access point is not clearly signed.
    • There is step-free access at this access point.
    • There are bollards at this access point.
    • The minimum width between the bollards is 90cm.
    • The bollards do have an identification band to aid visually impaired people.

Step(s) (Stratford Place to The Street)

  • There is a/are step(s) located to the right of Stratford Place.
  • There is/are 15+ step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The depth of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

Escalator(s) (Stratford Place to The Street)

  • Escalator(s) View
    • Wayfinding signage is provided for escalators.
    • The escalators only go up.
    • The floors which are accessible by escalator(s) are Stratford Place to The Street.
    • The escalator(s) steps are clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are good.

Lift (Stratford Place to The Street)

  • There is a lift for public use.
  • The lift is located to the right of The Street.
  • The lift is clearly visible from the entrance.
  • There is 1 other lift in this location.
  • The other lift has very similar/identical specifications.
  • The lift is a standard lift.
  • A member of staff needs to be notified for use of the lift.
  • The floors which are accessible by this lift are Stratford Place to The Street.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 205cm x 160cm (6ft 9in x 5ft 3in).
  • There are no separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Escalator(s) (Car Park B to Chestnut Plaza)

  • Escalator(s) View
    • Wayfinding signage is provided for escalators.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are P1, P2 and Chestnut Plaza.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are good.

Shopping Centre External Area(s) (The Street)

  • Wayfinding View
    • Digital wayfinders are not available.
    • Information posts are provided to aid wayfinding.
  • Circulation View
    • This external area is partially covered.
    • The type of flooring in this area is tiles and stone.
    • There is some flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The following types of seating can be found in this area; wooden benches.
    • There are some centrally located kiosks or shops along walkways in this area.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • Background music is not played in this area.
  • Access View
    • There is step free access in this area.

Shopping Centre External Area(s) (Chestnut Plaza)

  • Wayfinding View
    • Digital wayfinders are not available.
    • Information posts are provided to aid wayfinding.
  • Circulation View
    • This external area is partially covered.
    • The type of flooring in this area is tiles and stone.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The following types of seating can be found in this area; wooden benches.
    • There are some centrally located kiosks or shops along walkways in this area.
    • There is good colour contrast between the walls and floor in all areas.
    • Background music is not played in this area.
    • There is an events area which is located near to Wahaca, beneath the canopy.
  • Access View
    • There is step free access in this area.

Shopping Centre External Area(s) (Four Dials)

  • Wayfinding View
    • Digital wayfinders are not available.
    • Information posts are provided to aid wayfinding.
  • Circulation View
    • This external area is not covered.
    • The type of flooring in this area is tiles.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The following types of seating can be found in this area; wooden benches.
    • There are some centrally located kiosks or shops along walkways in this area.
    • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
    • Background music is not played in this area.
  • Access View
    • There is step free access in this area.

Toilet Facilities

  • There are no shopping centre toilet facilities on The Street and Chestnut Plaza.
  • The restaurants and shops in The Street and Chestnut Plaza may have their own toilet facilities, so please contact the individual unit for more information.
  • The shopping centre toilet facilities are located on the Lower Ground Floor, Ground Floor and First Floor.
  • The Changing Places facilities are located on the Ground Floor and First Floor.

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