Access Guide

Search Access Guide

Opening Times (Ticket Office)

Monday 06:30 - 13:00.
Tuesday 06:30 - 13:00.
Wednesday 06:30 - 13:00.
Thursday 06:30 - 13:00.
Friday 06:30 - 13:00.
Saturday 08:10 - 15:00.
Sunday Closed.

Location

The venue is situated within the centre of the town.
This venue is situated in Brookwood.
The venue is not situated on a road which has a steep gradient.

Parking

The venue does have its own car park.
The car park type is open air/surface.
Parking spaces for Blue Badge holders do not need to be booked in advance.
There is/are 4 Blue Badge parking bay(s) within the car park.
The dimensions of the Blue Badge parking bay(s) are 340cm x 420cm (11ft 2in x 13ft 9in).
The nearest Blue Badge bay is 42m (45yd 2ft) from the platform 1 entrance.
The route from the car park to the entrance is accessible to a wheelchair user with assistance.
Assistance may be required because there is/are uneven surfaces.
The car park surface is tarmac.
There is not a road to cross between the car park and the entrance.
The car park does not have a height restriction barrier.

On Street Parking and Drop-off Details. View
- There is not a designated drop off point.

Outside Access (Platform 1 Ticket Office)

There is level access into the venue.
The main door(s) open(s) away from you (push).
The door(s) is / are double.
The width of the door opening is 160cm (5ft 3in).

Comments View
- This entrance gives access to the ticket office.

Level Change (Platform 1)

There is a ramp/slope to access this area/service.
The ramp/slope is located leading up to the platform.
The ramp/slope is permanent.
There is a level landing at the top of the ramp/slope.
There is a/are step(s) to access this area/service.
The step(s) is/are located leading from the ticket office to the platform.
There is/are 15+ step(s) to the area/service.
The step(s) is/are clearly marked.
The step(s) is/are medium height (11cm - 17cm).
There is a/are handrail(s) at the step(s).
The handrail(s) is/are on both sides.

Reception (Ticket Office)

The desk/counter is 6m (6yd 1ft) from the platform 1 entrance.
There is level access to the desk/counter from the entrance.
The desk/counter is medium height (77cm - 109cm).
The lighting levels are bright.
There is a hearing assistance system.
The type of system is a fixed loop.
Staff are trained to use the system.

Inside Access

There is not level access to the service.
Motorised scooters are allowed in public parts of the venue.

Train Station

There are generally 2 member(s) of staff on duty.
The station is staffed.
There is not an office to obtain help.
The station is not staffed between 21.00 - 06.30.
There is a ticket office.
The train companies operating from within this station are South Western Railway.
The train companies that operate within this station include:.
Please click here for access information for South Western Railway.
There is a taxi rank at the station.
There are 2 platform(s) in the station.

Additional Station Information View
- Announcements on platforms are audio and visual.

Train Station Platform

This information is for platform(s) 1-2.
The platform(s) which has/have level access is / are 1.
The platform(s) accessed by steps only is / are 2.

Level Change (Underpass)

There are steps to access this area / service.
The steps are located leading down to the underpass.
There is / are 15+ step(s) to the area / service.
Lighting levels at the steps are medium.
The steps are clearly marked.
The steps are medium.
The steps do have handrails.
The handrails are on both sides.

Comments View
- The underpass connects platforms 1 and 2.

Accessible Toilet

Accessible toilet facilities are available.

Location and Access View
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 6m (6yd 1ft) from the ramped/sloped access point for platform 1.
- This accessible toilet is located to the right as you enter the platform.
- There is level access to this accessible toilet.
Features and Dimensions View
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of station staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door is heavy.
- The dimensions of the accessible toilet are 208cm x 196cm (6ft 10in x 6ft 5in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 82cm (2ft 8in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is not a/are not coat hook(s).
Position of Fixtures View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
Colour Contrast and Lighting View
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are medium.

Standard Toilet(s)

Availability and Location of Standard Toilets View
- Standard toilet facilities are available.
Access to Standard Female Toilet(s) View
- The female toilet facilities that were surveyed are located on Platform 1.
- Inside the venue, there is level access to the female toilet(s).
- Lighting levels are bright.
Access to Standard Male Toilet(s) View
- The male toilet facilities that were surveyed are located on Platform 1.
- Inside the venue, there is level access to the male toilet(s).
- Lighting levels are bright.