Access Guide
Opening Times (Ticket Office)
- Monday 06:30 - 13:00.
- Tuesday 06:30 - 13:00.
- Wednesday 06:30 - 13:00.
- Thursday 06:30 - 13:00.
- Friday 06:30 - 13:00.
- Saturday 08:10 - 15:00.
- Sunday Closed.
Location
- The venue is situated within the centre of the town.
- This venue is situated in Brookwood.
- The venue is not situated on a road which has a steep gradient.
Parking
- The venue does have its own car park.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 4 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 340cm x 420cm (11ft 2in x 13ft 9in).
- The nearest Blue Badge bay is 42m (45yd 2ft) from the platform 1 entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are uneven surfaces.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
View
- There is not a designated drop off point.
Outside Access (Platform 1 Ticket Office)
- There is level access into the venue.
- The main door(s) open(s) away from you (push).
- The door(s) is / are double.
- The width of the door opening is 160cm (5ft 3in).
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Comments
View
- This entrance gives access to the ticket office.
Level Change (Platform 1)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located leading up to the platform.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are step(s) to access this area/service.
- The step(s) is/are located leading from the ticket office to the platform.
- There is/are 15+ step(s) to the area/service.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
Reception (Ticket Office)
- The desk/counter is 6m (6yd 1ft) from the platform 1 entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
Inside Access
- There is not level access to the service.
- Motorised scooters are allowed in public parts of the venue.
Train Station
- There are generally 2 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between 21.00 - 06.30.
- There is a ticket office.
- The train companies operating from within this station are South Western Railway.
- The train companies that operate within this station include:.
- Please click here for access information for South Western Railway.
- There is a taxi rank at the station.
- There are 2 platform(s) in the station.
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Additional Station Information
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- Announcements on platforms are audio and visual.
Train Station Platform
- This information is for platform(s) 1-2.
- The platform(s) which has/have level access is / are 1.
- The platform(s) accessed by steps only is / are 2.
Level Change (Underpass)
- There are steps to access this area / service.
- The steps are located leading down to the underpass.
- There is / are 15+ step(s) to the area / service.
- Lighting levels at the steps are medium.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The handrails are on both sides.
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Comments
View
- The underpass connects platforms 1 and 2.
Accessible Toilet
- Accessible toilet facilities are available.
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Location and Access
View
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 6m (6yd 1ft) from the ramped/sloped access point for platform 1.
- This accessible toilet is located to the right as you enter the platform.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of station staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door is heavy.
- The dimensions of the accessible toilet are 208cm x 196cm (6ft 10in x 6ft 5in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 82cm (2ft 8in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located on Platform 1.
- Inside the venue, there is level access to the female toilet(s).
- Lighting levels are bright.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located on Platform 1.
- Inside the venue, there is level access to the male toilet(s).
- Lighting levels are bright.
Additional Info
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A member of staff trained in BSL skills is not normally on duty.