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Brookwood Station

Connaught Road, Brookwood, Woking, Surrey, GU24 0ER

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Access Guide

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Opening Times (Ticket Office)

  • Monday 06:30 - 13:00.
  • Tuesday 06:30 - 13:00.
  • Wednesday 06:30 - 13:00.
  • Thursday 06:30 - 13:00.
  • Friday 06:30 - 13:00.
  • Saturday 08:10 - 15:00.
  • Sunday Closed.

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Brookwood.
  • The venue is not situated on a road which has a steep gradient.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 4 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 340cm x 420cm (11ft 2in x 13ft 9in).
    • The nearest Blue Badge bay is 42m (45yd 2ft) from the platform 1 entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Platform 1 Ticket Office)

  • There is level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double.
  • The width of the door opening is 160cm (5ft 3in).

Level Change (Platform 1)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located leading up to the platform.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading from the ticket office to the platform.
  • There is/are 15+ step(s) to the area/service.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Reception (Ticket Office)

  • The desk/counter is 6m (6yd 1ft) from the platform 1 entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Inside Access

  • There is not level access to the service.
  • Motorised scooters are allowed in public parts of the venue.

Train Station

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 21.00 - 06.30.
  • There is a ticket office.
  • The train companies operating from within this station are South Western Railway.
  • The train companies that operate within this station include:.
  • Please click here for access information for South Western Railway.
  • There is a taxi rank at the station.
  • There are 2 platform(s) in the station.

Train Station Platform

  • This information is for platform(s) 1-2.
  • The platform(s) which has/have level access is / are 1.
  • The platform(s) accessed by steps only is / are 2.

Level Change (Underpass)

  • There are steps to access this area / service.
  • The steps are located leading down to the underpass.
  • There is / are 15+ step(s) to the area / service.
  • Lighting levels at the steps are medium.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 6m (6yd 1ft) from the ramped/sloped access point for platform 1.
    • This accessible toilet is located to the right as you enter the platform.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of station staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 208cm x 196cm (6ft 10in x 6ft 5in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 82cm (2ft 8in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not normally on duty.