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Family Practice - St. John's Health Centre

Hermitage Road, St. John's, Surrey, GU21 8TD

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Access Guide

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Opening Times (Phone Lines)

  • Monday 08:30 - 18:30.
  • Tuesday 08:30 - 18:30.
  • Wednesday 08:30 - 18:30.
  • Thursday 08:30 - 18:30.
  • Friday 08:30 - 18:30.
  • Saturday Closed.
  • Sunday Closed.

Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in St. John's.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Woking.

Parking

  • The venue does have its own car park.
  • Parking is free for all users.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 3 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 240cm x 500cm (7ft 10in x 16ft 5in).
  • The nearest Blue Badge bay is 8m (8yd 2ft) from the main entrance.
  • The furthest Blue Badge bay is 9m (9yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located within the car park.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 155cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 150cm.
  • Ramp/Slope View
    • The ramp/slope is located leading up to the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.

Reception

  • The desk/counter is 6m (6yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The lighting levels are bright.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are good.
  • Comments View
    • A manual wheelchair is available for use and is located between the 2 sets of entrance doors.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 18m (19yd 2ft) from the main entrance.
    • This accessible toilet is located straight ahead as you enter the venue.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 84cm (2ft 9in).
    • The door is light.
    • The dimensions of the accessible toilet are 187cm x 197cm (6ft 2in x 6ft 6in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 76cm (2ft 6in).
    • There is no dropdown rail for the toilet.
    • There is a flush on the transfer side.
    • The tap type is twist/turn.
    • There is not a mixer tap.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary disposal units.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • The height of the toilet seat above floor level is 42cm (1ft 5in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 132cm (4ft 4in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 80cm (2ft 7in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the walls and floor is fair.
    • The lighting levels are medium.

Standard Toilet(s)

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service cannot be requested.
  • Staff are not Text Relay aware.
  • Children are welcomed at the venue.