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RHS Garden Wisley

Wisley Lane, Wisley, Woking, Surrey, GU23 6QB

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About this venue

Flagship garden of the RHS, Wisley captures the imagination with richly planted borders, luscious rose gardens and a state-of-the-art Glasshouse.

Access Guide

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Introduction

  • Comments View
    • The Royal Horticultural Society was given Wisley in 1903, although at that time only a small part of the 24ha (60 acres) estate was actually cultivated as a garden, the remainder being wooded farmland. The original garden was the creation of George Fergusson Wilson - businessman, scientist, inventor and keen gardener and a former Treasurer of the Society.
    • In 1878 he purchased the site and established the 'Oakwood experimental garden', with the idea of making 'difficult plants grow successfully'. The garden acquired a reputation for its collections of lilies, gentians, Japanese irises, primulas, and water plants. Oakwood (formerly known as the Wild Garden) is the direct descendant of that original garden and despite changes is still true to the original concept.
    • After Wilson's death in 1902, Oakwood and the adjoining Glebe Farm were bought by Sir Thomas Hanbury, a wealthy Quaker who had founded the celebrated garden of La Mortola, on the Italian Riviera. In 1903, Sir Thomas presented the Wisley estate in trust to the Society for its perpetual use.
    • Nothing could have been more providential in the circumstances. For at least 30 years, the Society had been seeking a larger garden 'beyond the radius of the London smoke', to replace the garden at Chiswick which it had leased since 1822. It was also committed to building a new exhibition hall and offices in Vincent Square (and the construction work had already started). Both projects were seen as a fitting way to celebrate the Society's forthcoming centenary in 1904 but there were heated arguments among the Fellows over which should have priority for the available funds.
    • Sir Thomas' generous donation solved both these problems at a stroke. By May 1904, the move from Chiswick to Wisley was complete and, in July, the new headquarters at Vincent Square was officially opened by King Edward VII - both in time to mark the centenary.
    • While Wisley was taking shape as an ornamental garden, its educational and scientific roles were never forgotten. A small laboratory was opened, and the School of Horticulture founded to instruct young people in the principles of horticulture and prepare them for careers as professional gardeners.
    • Following the move to Wisley the trials of flowers, vegetables, and fruit - an important part of the Society's work since 1860 - were resumed and expanded. The trials 'epitomise...the Society's endeavour to show to the public the best kinds of plants to grow' and remain one of the principal objects of the garden. That combination of learning with pleasure is the essence of Wisley.

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is West Byfleet.

Opening Hours

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 490cm x 410cm (16ft 1in x 13ft 5in).
    • The nearest Blue Badge bay is 25m (27yd 1ft) from the Main Entrance.
    • The furthest Blue Badge bay is 90m (98yd 1ft) from the Main Entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is a designated drop off point.
    • The drop off point is located at the end of the Main Entrance approach path.
  • Comments View
    • There are two Long Vehicle accessible parking spaces (10m long, 3.6m wide).
    • There is one electric car recharging point specifically designated as an accessible parking space.
    • There is a short, slight ramp from the designated drop-off point to the pavement.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the venue.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) by sliding.
    • The door(s) is/are double width.
    • The width of the door opening is 177cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) by sliding.
    • The door(s) is/are double width.
    • The width of the door opening is 177cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located between the Parking and the Main Entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
  • Comments View
    • The approach from the Parking to the Main Entrance is by paved paths surrounded by large areas of coarse gravel.
    • There is poor contrast between the paved paths and the gravel.
    • The gravel areas may not be a suitable walking surface for people with reduced mobility.
    • Access is by any one of three pairs of double doors.
    • Beyond the double doors are the ticket counters, followed by a second set of double doors (detailed above) leading to the gardens.
    • Manual wheelchairs and mobility scooters are available for visitors at the Main Entrance. Please see the Additional Information section for details.

Counter (Main Entrance)

  • The counter is 4m (4yd 1ft) from the main entrance.
  • There is level access to the counter from the entrance.
  • There is not a bell to attract attention.
  • There is not sufficient space to write or sign documents on the counter.
  • The height of the counter is 101cm (3ft 4in).
  • There is not a lowered section.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 11/10/2021.
  • The hearing assistance system was not working at the time of testing.
  • Lighting levels are good.
  • Comments View
    • There are 4 counters, one specifically marked as being for members.
    • At busy times a rope barrier may be used to create a queuing area.

Eating and Drinking (Food Court)

  • The following information is for the café.
  • The café is located to the right after you enter from the Main Entrance.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks cannot be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 70m (76yd 1ft) from the Main Entrance.
  • The standard height for tables is 70cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Eating and Drinking (Wisley Cafe)

  • The following information is for the café.
  • The café is located to the right before you enter the Main Entrance.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks cannot be brought to the table.
  • There is a lowered section at the counter.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 4m (4yd 1ft) from the Main Entrance.
  • The standard height for tables is 74cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Comments View
    • There are tables and chairs both inside and outside the venue.

Eating and Drinking (Terrace Restaurant)

  • The following information is for the restaurant.
  • The restaurant is located through the main entrance and to the right.
  • The bar does serve food.
  • Full table service is available.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 2m (2yd 7in) from the main entrance.
  • The distance between the floor and the lowest table is 73cm (2ft 5in).
  • The distance between the floor and the highest table is 75cm (2ft 6in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot meals.
  • Comments View
    • There is an Accessible Toilet located at the rear of the restaurant, to the right of the bar.

RHS Garden Wisley

  • Wisley is the historic home of the RHS and houses one of the largest plant collections in the world. The gardens delight through every season: enjoy swathes of bulbs and blossom in spring, unforgettable mixed borders and roses in summer, autumn’s bountiful colours, and frost-sparkled walks in winter. And don't miss the stunning Glasshouse, set to transport you to far-flung shores.
  • The gardens are set over 240 acres and have a variety of features including a Glasshouse, Learning Centre, Lakes, Plant Information Centre, Fruit Fields, Vegetable Gardens and more.

Parks and Gardens

  • The park or garden does have footpaths.
  • The path(s) has a / have compact earth, loose wood chippings, tarmac, concrete and gravel surface(s).
  • The majority of the path(s) is / are wide enough for wheelchair users.
  • There are easy and moderate slopes on the paths.
  • There are bench seats situated along the paths for people to rest.

Accessible Toilet (Main Entrance. Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 7m (7yd 1ft) from the Main entrance.
    • This accessible toilet is located to the left before you enter the Main Entrance doors.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 91cm (2ft 12in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 168cm x 336cm (5ft 6in x 11ft).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 110cm (3ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is twist/turn.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 134cm from the floor.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 93cm.
    • The shelf is located where it is reachable.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Comments View
    • There are 2 Accessible Toilets at this location.
    • The first Accessible Toilet (on the left when facing the doors) is left transfer.
    • The second Accessible Toilet (on the right when facing the doors) is right transfer.
    • Details above are for the left transfer toilet.
    • The right transfer toilet has the same facilities and measurements, only the layout is reversed.

Accessible Toilet (Inside Main Entrance. Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 15m (16yd 1ft) from the Main Entrance.
    • This accessible toilet is located through the second set of automatic doors at the Main Entrance and immediately to the left.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 89cm (2ft 11in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 153cm x 240cm (5ft x 7ft 10in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 94cm (3ft 1in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and clinical waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is a shelf within the accessible toilet.
    • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 94cm.
    • The shelf is not located where it is reachable.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Parent and Baby Room (Baby-Changing Room, Main Entrance)

  • There is a parent and baby room for public use.
  • The parent and baby room is located to the left before you enter the Main Entrance doors.
  • The parent and baby room is approximately 10m from the Main entrance.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 87cm (2ft 10in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 81cm.
  • The wash basin tap type is sensor.
  • There is/are not chair(s) in the parent and baby room.
  • There is not a toilet in the parent and baby room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are good.

Changing Places (Main Entrance)

  • The facility is located through the second set of Main Entrance doors and to the left.
  • The facility is approximately 15m (16yd 1ft) from the Main Entrance.
  • The facility is in addition to standard and accessible toilets.
  • The facility is not located close to other managed facilities (e.g. reception or service counter).
  • There is level access to the facility.
  • The facility surveyed is not for the sole use of disabled people.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
  • You do not need a key for the facility.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The door has a horizontal grab rail.
  • The width of the door is 88cm (2ft 11in).
  • The dimensions of the facility are 303cm x 420cm.
  • The ceiling height is not at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • The colour contrast between the walls and floor is good.
  • The facility toilet is peninsular.
  • The transfer space on the right as you face the toilet is 200cm (6ft 7in).
  • The transfer space on the left as you face the toilet is 90cm (2ft 11in).
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • As you face the toilet there are vertical grab rails on both sides.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a spatula flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 101cm.
  • The toilet has a cistern.
  • The toilet seat colour contrast is good.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is within reach and fully functional.
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 186cm (6ft 1in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
  • There is not a shower unit with a detachable shower head.
  • A privacy screen is available.
  • The type of wash basin is fixed.
  • The height of the wash basin is 72cm.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Wall mounted grab rails are available at the wash basin.
  • As you face the wash basin, the wall mounted grab rails are on both sides.
  • The colour contrast between the wash basin grab rail(s) and wall is good.
  • There is a soap dispenser.
  • The soap dispenser is not at the recommended height of 80cm-100cm.
  • The height of the soap dispenser is 103cm.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
  • The height of the wide paper roll dispenser is 102cm.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • The height of the hand dryer is 100cm.
  • There is not a towel dispenser.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a/are sanitary, general domestic waste and clinical waste disposal units.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is within reach and fully functional.
  • There is a coat hook.
  • There are coat hooks in the toilet at 99cm and 133cm from the floor.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are good.

Standard Toilet(s) (Main Entrance)

Additional Info

  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located throughout the venue.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.
  • Comments View
    • There are 20 manual wheelchairs available to borrow at the Garden Entrance.
    • A limited number of mobility scooters are available to hire free of charge. Please call 01483 224234 to book a scooter in advance of booking a garden entry timeslot to ensure availability. The scooters can be booked during office hours Mon–Fri. Staff at the entrance will provide training and take a refundable deposit.
    • Arrangements can be made to bring the scooter to your car if the distance from the accessible parking to the garden entrance will present a challenge. Please mention at time of booking.
    • A fully-enclosed, heated garden vehicle for up to 11 passengers is also available. Please contact the venue for more information.