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RHS Garden Wisley Glasshouse

Wisley Lane, Wisley, Woking, Surrey, GU23 6QB

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Access Guide

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Introduction

  • Comments View
    • The huge cathedral-like Glasshouse, covering the area of 10 tennis courts and rising to 12m (40ft) high, is home to the RHS’s world-class tender plant collection.

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is West Byfleet.

Opening Times

  • Monday 10:00 - 17:15.
  • Tuesday 10:00 - 17:15.
  • Wednesday 10:00 - 17:15.
  • Thursday 10:00 - 17:15.
  • Friday 10:00 - 17:15.
  • Saturday 10:00 - 17:15.
  • Sunday 10:00 - 17:15.

Parking

  • The venue does have its own car park.
  • Parking is free for all users.
  • Venue Car Park View
    • The car park is located at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 380cm x 400cm (12ft 6in x 13ft 1in).
    • The nearest Blue Badge bay is 25m (27yd 1ft) from the main entrance.
    • The furthest Blue Badge bay is 90m (98yd 1ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • There are no doors at this entrance.

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located to the right as you face the entrance.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located to the right as you face the entrance.
  • There is/are 5 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the left going up.
  • The ramp/slope does bypass the step(s).

Reception (Ticket Office)

  • The desk/counter is 2m (2yd 7in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is not a hearing assistance system.

Outside Access (The Glasshouse Entrance)

  • This information is for the entrance located at the front of the glasshouse.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 160cm (5ft 3in).

Inside Access

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are not allowed in public parts of the venue.
  • The lighting levels are varied.

Level Change (Inside Access)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the right hand side after the main entrance.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on the right going up.
  • The width of the ramp/slope is 105cm (3ft 5in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located throughout the venue.
  • There is/are 12 step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up.
  • The ramp/slope does bypass the step(s).
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).
  • The lift does not bypass the ramp/slope.

Lift

  • There is a lift for public use.
  • The lift is located in the centre of the venue.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G,1.
  • The lift is approximately 25m (27yd 1ft) from the Glasshouse entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 89cm (2ft 11in).
  • The dimensions of the lift are 125cm x 150cm (4ft 1in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is tactile, Braille and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 30m (32yd 2ft) from the Glasshouse entrance.
    • The accessible toilet is located to the left as you enter.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 220cm x 220cm (7ft 3in x 7ft 3in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 60cm (1ft 12in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and clinical waste disposal units.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is fair.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 100cm (3ft 3in).

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located throughout the venue.
  • A member of staff trained in BSL skills is not normally on duty.
  • Comments View
    • There are 26 manual wheelchairs available to borrow at the garden entrance.
    • Three powered mobility scooters are available to borrow at the garden entrance. Please call in advance on 0845 260 9000* to reserve a scooter for your visit.
    • There is a electric mobility vehicle available to use. This is free of charge and runs from 10.00 to 16.00 (10.00 to 15.00 in winter) each day. It starts from the edge of the conifer lawn and runs continuously around the garden, taking approximately 30 minutes to complete a circuit. There is a pause in service at lunchtime.
    • While on the vehicle, for your own safety, you must wear the seatbelts provided and keep your hands and head inside the vehicle at all times. Children under 16 years must be accompanied on the vehicle. In adverse weather conditions, the vehicle may not run.