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RHS Garden Wisley Glasshouse

Wisley Lane, Wisley, Woking, Surrey, GU23 6QB

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Access Guide

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Introduction

  • Comments View
    • The huge cathedral-like Glasshouse, covering the area of 10 tennis courts and rising to 12m (40ft) high, is home to the RHS’s world-class tender plant collection.

Location (Location)

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is West Byfleet.

Opening Times

  • Monday 10:00 - 17:15.
  • Tuesday 10:00 - 17:15.
  • Wednesday 10:00 - 17:15.
  • Thursday 10:00 - 17:15.
  • Friday 10:00 - 17:15.
  • Saturday 10:00 - 17:15.
  • Sunday 10:00 - 17:15.

Parking (Parking)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 490cm x 410cm (16ft 1in x 13ft 5in).
    • The nearest Blue Badge bay is 25m (27yd 1ft) from the Main Entrance.
    • The furthest Blue Badge bay is 90m (98yd 1ft) from the Main Entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is a designated drop off point.
    • The drop off point is located at the end of the Main Entrance approach path.
  • Comments View
    • There are two Long Vehicle accessible parking spaces (10m long, 3.6m wide).
    • There is one electric car recharging point specifically designated as an accessible parking space.
    • There is a short, slight ramp from the designated drop-off point to the pavement.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the venue.
    • There is ramped/sloped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) by sliding.
    • The door(s) is/are double width.
    • The width of the door opening is 177cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) by sliding.
    • The door(s) is/are double width.
    • The width of the door opening is 177cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located between the Parking and the Main Entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
  • Comments View
    • The approach from the Parking to the Main Entrance is by paved paths surrounded by large areas of coarse gravel.
    • There is poor contrast between the paved paths and the gravel.
    • The gravel areas may not be a suitable walking surface for people with reduced mobility.
    • Access is by any one of three pairs of double doors.
    • Beyond the double doors are the ticket counters, followed by a second set of double doors (detailed above) leading to the gardens.
    • Manual wheelchairs and mobility scooters are available for visitors at the Main Entrance. Please see the Additional Information section for details.

Counter (Main Entrance)

  • The counter is 4m (4yd 1ft) from the main entrance.
  • There is level access to the counter from the entrance.
  • There is not a bell to attract attention.
  • There is not sufficient space to write or sign documents on the counter.
  • The height of the counter is 101cm (3ft 4in).
  • There is not a lowered section.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 11/10/2021.
  • The hearing assistance system was not working at the time of testing.
  • Lighting levels are good.
  • Comments View
    • There are 4 counters, one specifically marked as being for members.
    • At busy times a rope barrier may be used to create a queuing area.

Outside Access (The Glasshouse Entrance)

  • This information is for the entrance located at the front of the glasshouse.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 160cm (5ft 3in).

Inside Access

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are not allowed in public parts of the venue.
  • The lighting levels are varied.

Level Change (Inside Access)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the right hand side after the main entrance.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on the right going up.
  • The width of the ramp/slope is 105cm (3ft 5in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located throughout the venue.
  • There is/are 12 step(s) to the area/service.
  • The lighting levels at the step(s) are medium.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up.
  • The ramp/slope does bypass the step(s).
  • There is a lift to access this area/service.
  • The lift does bypass the step(s).
  • The lift does not bypass the ramp/slope.

Lift

  • There is a lift for public use.
  • The lift is located in the centre of the venue.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G,1.
  • The lift is approximately 25m (27yd 1ft) from the Glasshouse entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 89cm (2ft 11in).
  • The dimensions of the lift are 125cm x 150cm (4ft 1in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is tactile, Braille and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 30m (32yd 2ft) from the Glasshouse entrance.
    • The accessible toilet is located to the left as you enter.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 220cm x 220cm (7ft 3in x 7ft 3in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 60cm (1ft 12in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and clinical waste disposal units.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is fair.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 100cm (3ft 3in).

Standard Toilet(s)

Additional Info (Additional Info)

  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located throughout the venue.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.
  • Comments View
    • There are 20 manual wheelchairs available to borrow at the Garden Entrance.
    • A limited number of mobility scooters are available to hire free of charge. Please call 01483 224234 to book a scooter in advance of booking a garden entry timeslot to ensure availability. The scooters can be booked during office hours Mon–Fri. Staff at the entrance will provide training and take a refundable deposit.
    • Arrangements can be made to bring the scooter to your car if the distance from the accessible parking to the garden entrance will present a challenge. Please mention at time of booking.
    • A fully-enclosed, heated garden vehicle for up to 11 passengers is also available. Please contact the venue for more information.