Access Guide
Introduction
- Related link RHS Garden Wisley.
- Https://www.accessable.co.uk/woking-borough-council/access-guides/rhs-garden-wisley#b6494cd2-9717-894f-9b64-841de969e0de
- Related link RHS Garden Wisley Library.
- Https://www.accessable.co.uk/woking-borough-council/access-guides/rhs-garden-wisley-library#8e7f5630-db49-4348-9bd9-add5f7f5accd
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Comments
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- The huge cathedral-like Glasshouse, covering the area of 10 tennis courts and rising to 12m (40ft) high, is home to the RHS’s world-class tender plant collection.
Location (Location)
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is West Byfleet.
Opening Times
- Monday 10:00 - 17:15.
- Tuesday 10:00 - 17:15.
- Wednesday 10:00 - 17:15.
- Thursday 10:00 - 17:15.
- Friday 10:00 - 17:15.
- Saturday 10:00 - 17:15.
- Sunday 10:00 - 17:15.
Parking (Parking)
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located at the front of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 10+ Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 490cm x 410cm (16ft 1in x 13ft 5in).
- The nearest Blue Badge bay is 25m (27yd 1ft) from the Main Entrance.
- The furthest Blue Badge bay is 90m (98yd 1ft) from the Main Entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is a designated drop off point.
- The drop off point is located at the end of the Main Entrance approach path.
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Comments
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- There are two Long Vehicle accessible parking spaces (10m long, 3.6m wide).
- There is one electric car recharging point specifically designated as an accessible parking space.
- There is a short, slight ramp from the designated drop-off point to the pavement.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the venue.
- There is ramped/sloped access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) by sliding.
- The door(s) is/are double width.
- The width of the door opening is 177cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) by sliding.
- The door(s) is/are double width.
- The width of the door opening is 177cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located between the Parking and the Main Entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
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Comments
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- The approach from the Parking to the Main Entrance is by paved paths surrounded by large areas of coarse gravel.
- There is poor contrast between the paved paths and the gravel.
- The gravel areas may not be a suitable walking surface for people with reduced mobility.
- Access is by any one of three pairs of double doors.
- Beyond the double doors are the ticket counters, followed by a second set of double doors (detailed above) leading to the gardens.
- Manual wheelchairs and mobility scooters are available for visitors at the Main Entrance. Please see the Additional Information section for details.
Counter (Main Entrance)
- The counter is 4m (4yd 1ft) from the main entrance.
- There is level access to the counter from the entrance.
- There is not a bell to attract attention.
- There is not sufficient space to write or sign documents on the counter.
- The height of the counter is 101cm (3ft 4in).
- There is not a lowered section.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 11/10/2021.
- The hearing assistance system was not working at the time of testing.
- Lighting levels are good.
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Comments
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- There are 4 counters, one specifically marked as being for members.
- At busy times a rope barrier may be used to create a queuing area.
Outside Access (The Glasshouse Entrance)
- This information is for the entrance located at the front of the glasshouse.
- There is level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 160cm (5ft 3in).
Inside Access
- There is not level access to the service(s).
- There is not a hearing assistance system.
- This venue does not play background music.
- Motorised scooters are not allowed in public parts of the venue.
- The lighting levels are varied.
Level Change (Inside Access)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located to the right hand side after the main entrance.
- The ramp/slope is moderate.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on the right going up.
- The width of the ramp/slope is 105cm (3ft 5in).
- There is a/are step(s) to access this area/service.
- The step(s) is/are located throughout the venue.
- There is/are 12 step(s) to the area/service.
- The lighting levels at the step(s) are medium.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the right going up.
- The ramp/slope does bypass the step(s).
- There is a lift to access this area/service.
- The lift does bypass the step(s).
- The lift does not bypass the ramp/slope.
Lift
- There is a lift for public use.
- The lift is located in the centre of the venue.
- The lift is a standard lift.
- The floors which are accessible by this lift are G,1.
- The lift is approximately 25m (27yd 1ft) from the Glasshouse entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 89cm (2ft 11in).
- The dimensions of the lift are 125cm x 150cm (4ft 1in x 4ft 11in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
Accessible Toilet
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is tactile, Braille and pictorial signage on or near the toilet door.
- This accessible toilet is approximately 30m (32yd 2ft) from the Glasshouse entrance.
- The accessible toilet is located to the left as you enter.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 87cm (2ft 10in).
- The door is light.
- The dimensions of the accessible toilet are 220cm x 220cm (7ft 3in x 7ft 3in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 60cm (1ft 12in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and clinical waste disposal units.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is not a mirror.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is fair.
- The lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 100cm (3ft 3in).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located to the left after you enter.
- The female and male toilets are approximately 25m (27yd 1ft) from the Glasshouse entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels are medium.
Additional Info (Additional Info)
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located throughout the venue.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.
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Comments
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- There are 20 manual wheelchairs available to borrow at the Garden Entrance.
- A limited number of mobility scooters are available to hire free of charge. Please call 01483 224234 to book a scooter in advance of booking a garden entry timeslot to ensure availability. The scooters can be booked during office hours Mon–Fri. Staff at the entrance will provide training and take a refundable deposit.
- Arrangements can be made to bring the scooter to your car if the distance from the accessible parking to the garden entrance will present a challenge. Please mention at time of booking.
- A fully-enclosed, heated garden vehicle for up to 11 passengers is also available. Please contact the venue for more information.