Access Guide
Opening Times
- The venue is open 24hrs and Reception is staffed 24 hours per day.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Woking.
Parking
- The venue does have its own car park.
- Parking is free for all users.
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Venue Car Park
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- The car park is located at the rear of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 5 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 370cm x 490cm (12ft 2in x 16ft 1in).
- The nearest designated bay is 6m (6yd 1ft) from the car park entrance.
- The furthest designated bay is 30m (32yd 2ft) from the car park entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
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- There is a designated drop off point.
- The drop off point is located on Oriental Road.
- There is not a dropped kerb from the drop off point.
- There is not tactile paving on the dropped kerb.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located to the front of the venue.
- There is ramped/sloped or stepped access at this entrance.
- There is a bell/buzzer.
- The height of the bell/buzzer is 110cm (3ft 7in).
- There is an intercom.
- The height of the intercom is 110cm (3ft 7in).
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 106cm.
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Ramp/Slope
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- The ramp/slope is located to the right of the entrance.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides.
- The width of the ramp/slope is 136cm (4ft 6in).
- The ramp/slope does bypass the step(s).
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Step(s)
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- The step(s) is/are located in front of the entrance.
- There is/are 3 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are 13cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a second lower handrail.
Outside Access (Car Park Entrance)
- This information is for the entrance located in the car park.
- There is level access into the venue.
- Level access is via lift.
- The bell is in a suitable position to allow wheelchair users to gain access.
- The intercom is in a suitable position to allow wheelchair users to gain access.
- The main door(s) open automatically (towards you).
- The doors are double width.
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Second set of doors
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- There is a small raised threshold in the doorway.
Other Floors
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Steps
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- The floors which are accessible by stairs are CP-G-1-2-3.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
Lift
- There is a lift for public use.
- The lift is located immediately beyond the car park entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are CP-G-1-2-3.
- The lift is 2m (2yd 7in) from the car park entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 80cm (2ft 7in).
- The dimensions of the lift are 94cm x 150cm (3ft 1in x 4ft 11in).
- There are separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
Reception
- The desk is 9m (9yd 2ft) from the main entrance.
- There is level access to reception from the entrance.
- The reception desk is high (110cm+).
- The desk does not have a low (76cm or lower) section.
- The lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
Inside Access
- There is level access to the service.
- There is a hearing assistance system.
- The system is a fixed loop.
- Staff are trained to use the system.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are bright.
Room
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General Information
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- There are 110 rooms in total.
- There are 20 standard ground floor rooms.
- There are 84 standard rooms on other floors.
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Accessible Rooms
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- There are accessible ensuite facilities.
- There is / are 6 room(s) which has / have accessible ensuite facilities.
- There is / are 0 adjoining room(s) available for carers.
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Location and Access
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- The accessible room viewed is 15m (16yd 1ft) from the lift.
- There is level access from an accessible entrance.
- This is by lift.
- No accessible rooms are located in a separate building from the main hotel.
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Accessible Room
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- The room number or room name viewed was 101.
- The width of the door is 86cm (2ft 10in).
- The height of the bed is 55cm (1ft 10in).
- The measurement between the bed base and floor is 26cm (10in).
- Light switches are within 120cm from floor level.
- There is a functional emergency alarm in the room.
- It is a push button style alarm.
- An adjoining room is not available.
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Accessible Ensuite
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- The width of the door to the ensuite is 92cm (3ft).
- The door opens outwards.
- The door weight is light.
- The door does not have a lock.
- The dimensions of the accessible ensuite are 225cm x 220cm (7ft 5in x 7ft 3in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 120cm (3ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- Wall mounted grab rails are available for the toilet.
- As you face the toilet, the wall mounted grab rails are on both sides.
- The toilet seat is 48cm (1ft 7in) above floor level.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm in height.
- There is a sink.
- The sink can be reached from seated on the toilet.
- The height of the sink is 74cm (2ft 5in).
- The tap type is lever.
- There is a mixer tap for the sink.
- There is a functional emergency alarm available in the ensuite.
- Disposal facilities are not available.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
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Bath and Shower
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- There is not a bath.
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Wheel In Shower
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- There is a wheel in shower.
- The shower head is adjustable.
- The shower control type is twist/turn.
- The shower seat is flip-down.
- The flip-down or fixed seat height is 50cm (1ft 8in).
- There are handrails available for the shower.
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Signage, colour contrast and lighting in accessible rooms
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- There is Braille, tactile and pictorial signage on or near the hotel door.
- The colour contrast between the external hotel room door and wall is good.
- The colour contrast between the walls and floor is good.
- The colour contrast between the internal hotel room door and wall is good.
- The colour contrast between the external ensuite door and wall is good.
- Lighting levels are bright.
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Colour contrast and lighting in accessible ensuite
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- The colour contrast between the internal ensuite door and wall is good.
- The colour contrast between the walls and floor in the ensuite is good.
- The colour contrast between the drop down rails and wall is good.
- The colour contrast between the grab rails and wall is good.
- Lighting levels are bright.
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Auxiliary Aids - General
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- Some hotel rooms have auxiliary aids for people with sensory impairments.
- The available auxiliary aid(s) is(are) flashing alarm(s) and vibrating pillow(s).
- Flashing fire alarms are available from reception.
- Vibrating fire alarms are available from reception.
- The hotel does not provide other auxiliary aids for people with mobility impairments.
- Assistance dogs are welcome to stay with guests in rooms.
- The number of accessible rooms with baths is 0.
- The number of accessible rooms with wheel in showers is 6.
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Ground Floor Standard Rooms
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- There are standard rooms on the ground floor.
- There is level access to ground floor rooms.
- None of these rooms are accessed by platform lift.
- Adjoining rooms are not available.
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Standard Rooms on Other Floors
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- There are standard rooms on other floors.
- The other floors can be accessed by lift.
- Adjoining rooms are not available.
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Comments
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- Vibrating pillows are available on request.
Eating and Drinking
- The following information is for the restaurant/bar.
- The bar does serve food.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is 13m (14yd 8in) from the main entrance.
- The distance between the floor and the lowest table is 74cm (2ft 5in).
- The distance between the floor and the highest table is 112cm (3ft 8in).
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is not available.
- Drinking straws are available.
- Children are welcomed in the bar area.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
Accessible Toilet
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is for the sole use of disabled people.
- There is pictorial and written text signage on or near the toilet door.
- The accessible toilet is 2m (2yd 7in) from the main entrance.
- The accessible toilet is located to the left as you enter.
- There is level access to the accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is not a radar key.
- The key can be obtained from reception.
- The door opens outwards.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door weight is light.
- The dimensions of the accessible toilet are 240cm x 240cm (7ft 10in x 7ft 10in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm in the cubicle.
- The emergency alarm is fully functional.
- It is not a push button style of alarm.
- Disposal facilities are not available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 50cm (1ft 8in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the grab rails and wall is good.
- The contrast between the drop down rails and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Comments
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- The shower facilities are not in working order and are due to be removed.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are not available.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not generally on duty.
- This service cannot be requested.