Access Guide
Opening Times
- Monday 06:30 - 20:00.
- Tuesday 06:30 - 20:00.
- Wednesday 06:30 - 20:00.
- Thursday 06:30 - 20:00.
- Friday 06:30 - 20:00.
- Saturday 06:30 - 20:00.
- Sunday 09:10 - 16:40.
Location
- There is a bus stop within 150m (164yds) of the venue.
Parking
- The venue does have its own car park.
- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 2 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 430cm x 270cm (14ft 1in x 8ft 10in).
- The nearest designated bay is 13m (14yd 8in) from the Claremount Road entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are uneven surfaces.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
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- There is not a designated drop off point.
Outside Access (Claremount Road)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main door(s) open away from you (push).
- The doors are double width.
- The door(s) is / are heavy.
- The door opening is 140cm (4ft 7in) wide.
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Second set of doors
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- There is a second set of doors.
- The door(s) open away from you (push).
- The doors are double width.
- The door(s) is / are heavy.
- The door opening is 140cm (4ft 7in) wide.
Level Change (Claremount Road)
- There is a ramp or slope to access this service.
- The ramp or slope is located to the left as you face the entrance.
- The ramp or slope is steep.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The ramp does have handrails.
- The handrails are on both sides.
- There is a / are step(s) to access this area / service.
- The step(s) is/are located in front of the entrance.
- There is / are 6 step(s) to the area / service.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is / are not clearly marked.
- The step(s) is / are medium.
- The steps do have handrails.
- The handrails are on the left going up.
- The ramp or slope does bypass the step(s).
Reception (Ticket Office)
- The desk is 4m (4yd 1ft) from the Claremount Road entrance.
- There is level access to reception from the entrance.
- The reception desk is medium height (77cm - 109cm).
- The desk has a low (76cm or lower) section.
- The lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
Inside Access
- There is level access to the service.
- Motorised scooters are allowed in public parts of the venue.
Other Floors (Platform Bridge)
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Steps
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- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are medium.
Lift (Platform Bridge)
- There is a lift for public use.
- The lift is located at the end of platform 1.
- The lift is a standard lift.
- Staff do not need to be notified for use of the lift.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 160cm x 160cm (5ft 3in x 5ft 3in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
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Comments
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- There is a similar lift to access platforms 2 and 3.
Train Station
- There are generally 3 member(s) of staff on duty.
- The station is staffed.
- There is an office to obtain help.
- This office is located in the ticket hall.
- There is a ticket office.
- The train companies that operate within this station include:.
- Please click here for access information for South West Trains.
- There is a taxi rank at the station.
- The taxi rank is located on Station Approach.
- Shops and services within the station include The Coffee Bean.
- There are 2 platform(s) in the station.
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Additional Station Information
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- Announcements on platforms are audio and visual.
Train Station Platform
- This information is for platform(s) 1-2.
- The platform(s) which has/have level access is / are 1.
- The platform(s) accessed by steps only is / are 2.
Accessible Toilet
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 2m (2yd 7in) from the main entrance.
- The accessible toilet is located in the main foyer.
- There is level access to the accessible toilet.
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Features and Dimensions
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- This is not a unisex toilet.
- There are separate Female & Male accessible toilets.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door weight is light.
- The dimensions of the accessible toilet are 160cm x 215cm (5ft 3in x 7ft 1in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on both sides.
- The lateral transfer space is 90cm (2ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- The emergency alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 42cm (1ft 5in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The hand dryer is 120cm (3ft 11in) high.
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink can be reached from seated on the toilet.
- The sink is placed higher than 74cm (2ft 5in).
- The height of the sink is 76cm (2ft 6in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the grab rails and wall is good.
- The contrast between the drop down rails and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located on platform 1.
- The female and male toilets are 18m (19yd 2ft) from the Claremount Road entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels are medium.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A member of staff trained in BSL skills is not generally on duty.