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Woking Citizens Advice

Provincial House, 26 Commercial Way, Woking, Surrey, GU21 6EN

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Access Guide

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Opening Times

  • Monday 10:00 - 16:00.
  • Tuesday 10:00 - 19:00.
  • Wednesday 10:00 - 16:00.
  • Thursday 10:00 - 16:00.
  • Friday 10:00 - 16:00.
  • Saturday Closed.
  • Sunday Closed.

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Woking.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located in Chapel Street.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 140cm (4ft 7in).

Reception

  • The desk/counter is 16m (17yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G, 1, 2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.

Lift

  • There is a lift for public use.
  • The lift is located in the foyer.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, 2.
  • The lift is approximately 2m (2yd 7in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 135cm x 110cm (4ft 5in x 3ft 7in).
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • Lighting levels are bright.