Access Guide
Introduction
- There are floor walkers available in the Civic Offices.
- These are available to help with enquiries, give directions and assist those needing help to access the services contained in the building.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Woking.
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Comments
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- The nearest bus stop is Town Quay (Stop B).
- The stop is serviced by services 33, 34 MAX, 35 MAX, 39A, 39B, 39C, 40, 73, 81, 91, 134, 436, 437, 456, 520, 592, 593.
- There is a pedestrian crossing between the bus stop and the venue.
Opening Times
- Monday 09:00 - 16:45.
- Tuesday 09:00 - 16:45.
- Wednesday 09:00 - 16:45.
- Thursday 09:00 - 16:45.
- Friday 09:00 - 16:45.
- Saturday Closed.
- Sunday Closed.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the building.
- There is step-free access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) by revolving.
- The width of the door opening is 125cm.
Outside Access (Accessible Entrance)
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Entrance
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- This information is for the entrance located at the front of the venue, to the left of the revolving door.
- There is step-free access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically.
- The main automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 84cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 106cm.
Reception
- The desk/counter is 6m (6yd 1ft) from the Main Entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are good.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is not signed.
- Staff are trained to use the system.
Inside Access
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are good.
Entrance (Job Centre Plus)
- This information is for the entrance located to the right after the Civic Centre Main Entrance.
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Entrance
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- There is step-free access at this entrance.
- The main door(s) open(s) by sliding.
- The door(s) is/are single width.
- The width of the door opening is 172cm.
Reception (Job Centre Plus)
- The desk/counter is 6m (6yd 1ft) from the Job Centre Plus Entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is low (76cm or lower).
- The lighting levels are good.
- There is a hearing assistance system.
- The hearing assistance system is signed.
- The hearing assistance system was not tested at the time of the survey.
Inside Access (Job Centre Plus)
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are good.
Other Floors (Main Entrance Central Core)
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Steps
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- The floors which are accessible by stairs are B, G, 1, 2, 3, 4, 5.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are good.
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Comments
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- Access to floor B is security restricted.
- Access to floor B requires a key card.
Lift (Main Entrance Central Core)
- There is a lift for public use.
- The lift is located ahead from Reception to the left of the entrance to the stairwell.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1, 2, 3, 4.
- Wall mounted information boards are provided at lift landings.
- There are manual, single doors which may be difficult to open to access the lift lobby on all floors.
- The lift is approximately 20m (21yd 2ft) from the Main Entrance.
- Staff do need to be notified for use of the lift.
- The clear door width is 79cm (2ft 7in).
- The dimensions of the lift are 104cm x 135cm (3ft 5in x 4ft 5in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is moderate to good.
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Comments
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- A key card is required to operate the lift.
- There are Braille markings on the floor buttons inside the lift (photograph 7).
- The Braille marked floor buttons are 97cm above the floor.
- There is also a service lift to the right of the entrance to the stairwell.
- The service lift accesses floors B, G, 1, 2, 3, 4.
Other Floors (Civic Entrance West)
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Steps
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- The floors which are accessible by stairs are G, 1, 2, 3, 4.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are low to moderate.
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Comments
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- There are manual, single doors to access the stairwell on the first floor.
- There are manual, double doors to access the stairwell on the second floor.
- There are manual, double doors which are held open, to access the stairwell on the third and fourth floors.
Lift (Civic Entrance West)
- There is a lift for public use.
- The lift is located ahead and left from the Civic Entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1, 2, 3, 4.
- Wall mounted information boards are not provided at lift landings.
- The lift is approximately 5m (5yd 1ft) from the Civic Entrance.
- Staff do need to be notified for use of the lift.
- The clear door width is 80cm (2ft 7in).
- The dimensions of the lift are 105cm x 143cm (3ft 5in x 4ft 8in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is low to moderate.
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Comments
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- A key card is required to operate the lift.
- There are Braille markings on the floor buttons inside the lift (photograph 7).
- The Braille marked floor buttons are 97cm above the floor.
- There are manual, single doors to access the lift lobby on the first floor.
- There are manual, double doors to access the lift lobby on the second floor.
- There are manual, double doors which are held open, to access the lift lobby on the third and fourth floors.
Other Floors (Staff Entrance South)
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Steps
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- The floors which are accessible by stairs are G, 1, 2, 3, 4.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are low to moderate.
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Comments
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- There is an evacuation chair available in the stairwell on the fourth floor (photograph 7).
Lift (Staff Entrance South)
- There is not a lift for public use.
- The lift is located ahead from the Staff Entrance South, to the left.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1, 2, 3, 4.
- Wall mounted information boards are not provided at lift landings.
- There are manual, single doors which may be difficult to open to access the lift lobby on all floors.
- The lift is approximately 9m (9yd 2ft) from the Staff Entrance South.
- Staff do not need to be notified for use of the lift.
- The clear door width is 80cm (2ft 7in).
- The dimensions of the lift are 102cm x 107cm (3ft 4in x 3ft 6in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is low to moderate.
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Comments
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- A key card is required to operate the lift.
- There are Braille markings on the floor buttons inside the lift (photograph 7).
- The Braille marked floor buttons are 97cm above the floor.
Accessible Toilet (Right Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 8m (8yd 2ft) from the Accessible Entrance.
- This accessible toilet is located to the left of the reception desk.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 100cm (3ft 3in).
- The dimensions of the accessible toilet are 180cm x 200cm (5ft 11in x 6ft 7in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 110cm (3ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are non-infectious waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the left.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 75cm (2ft 6in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the Accessible Toilet.
- The height of the baby change table once extended is 93cm (3ft 1in).
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Comments
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- The Accessible Toilet can be used as a standard shared toilet.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are not available.
Additional Info
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water cannot be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.