You are on Introduction. Skip to the next section.

Introduction

• There are floor walkers available in the Civic Offices.
• These are available to help with enquiries, give directions and assist those needing help to access the services contained in the building.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Woking.

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• Comments View
  • The nearest bus stop is Town Quay (Stop B).
  • The stop is serviced by services 33, 34 MAX, 35 MAX, 39A, 39B, 39C, 40, 73, 81, 91, 134, 436, 437, 456, 520, 592, 593.
  • There is a pedestrian crossing between the bus stop and the venue.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 16:45.
• Tuesday 09:00 - 16:45.
• Wednesday 09:00 - 16:45.
• Thursday 09:00 - 16:45.
• Friday 09:00 - 16:45.
• Saturday Closed.
• Sunday Closed.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) by revolving.
  • The width of the door opening is 125cm.

You are on Outside Access (Accessible Entrance). Skip to the next section.

Outside Access (Accessible Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the venue, to the left of the revolving door.
  • There is step-free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 84cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 106cm.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 6m (6yd 1ft) from the Main Entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is not signed.
• Staff are trained to use the system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are good.

You are on Entrance (Job Centre Plus). Skip to the next section.

Entrance (Job Centre Plus)

• This information is for the entrance located to the right after the Civic Centre Main Entrance.

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• Entrance View
  • There is step-free access at this entrance.
  • The main door(s) open(s) by sliding.
  • The door(s) is/are single width.
  • The width of the door opening is 172cm.

You are on Reception (Job Centre Plus). Skip to the next section.

Reception (Job Centre Plus)

• The desk/counter is 6m (6yd 1ft) from the Job Centre Plus Entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is low (76cm or lower).
• The lighting levels are good.
• There is a hearing assistance system.
• The hearing assistance system is signed.
• The hearing assistance system was not tested at the time of the survey.

You are on Inside Access (Job Centre Plus). Skip to the next section.

Inside Access (Job Centre Plus)

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are good.

You are on Other Floors (Main Entrance Central Core). Skip to the next section.

Other Floors (Main Entrance Central Core)

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• Steps View
  • The floors which are accessible by stairs are B, G, 1, 2, 3, 4, 5.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.
• Comments View
  • Access to floor B is security restricted.
  • Access to floor B requires a key card.

You are on Lift (Main Entrance Central Core). Skip to the next section.

Lift (Main Entrance Central Core)

• There is a lift for public use.
• The lift is located ahead from Reception to the left of the entrance to the stairwell.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, 2, 3, 4.
• Wall mounted information boards are provided at lift landings.
• There are manual, single doors which may be difficult to open to access the lift lobby on all floors.
• The lift is approximately 20m (21yd 2ft) from the Main Entrance.
• Staff do need to be notified for use of the lift.
• The clear door width is 79cm (2ft 7in).
• The dimensions of the lift are 104cm x 135cm (3ft 5in x 4ft 5in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

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• Comments View
  • A key card is required to operate the lift.
  • There are Braille markings on the floor buttons inside the lift (photograph 7).
  • The Braille marked floor buttons are 97cm above the floor.
  • There is also a service lift to the right of the entrance to the stairwell.
  • The service lift accesses floors B, G, 1, 2, 3, 4.

You are on Other Floors (Civic Entrance West). Skip to the next section.

Other Floors (Civic Entrance West)

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• Steps View
  • The floors which are accessible by stairs are G, 1, 2, 3, 4.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are low to moderate.
• Comments View
  • There are manual, single doors to access the stairwell on the first floor.
  • There are manual, double doors to access the stairwell on the second floor.
  • There are manual, double doors which are held open, to access the stairwell on the third and fourth floors.

You are on Lift (Civic Entrance West). Skip to the next section.

Lift (Civic Entrance West)

• There is a lift for public use.
• The lift is located ahead and left from the Civic Entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, 2, 3, 4.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 5m (5yd 1ft) from the Civic Entrance.
• Staff do need to be notified for use of the lift.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 105cm x 143cm (3ft 5in x 4ft 8in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is low to moderate.

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• Comments View
  • A key card is required to operate the lift.
  • There are Braille markings on the floor buttons inside the lift (photograph 7).
  • The Braille marked floor buttons are 97cm above the floor.
  • There are manual, single doors to access the lift lobby on the first floor.
  • There are manual, double doors to access the lift lobby on the second floor.
  • There are manual, double doors which are held open, to access the lift lobby on the third and fourth floors.

You are on Other Floors (Staff Entrance South). Skip to the next section.

Other Floors (Staff Entrance South)

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• Steps View
  • The floors which are accessible by stairs are G, 1, 2, 3, 4.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are low to moderate.
• Comments View
  • There is an evacuation chair available in the stairwell on the fourth floor (photograph 7).

You are on Lift (Staff Entrance South). Skip to the next section.

Lift (Staff Entrance South)

• There is not a lift for public use.
• The lift is located ahead from the Staff Entrance South, to the left.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, 2, 3, 4.
• Wall mounted information boards are not provided at lift landings.
• There are manual, single doors which may be difficult to open to access the lift lobby on all floors.
• The lift is approximately 9m (9yd 2ft) from the Staff Entrance South.
• Staff do not need to be notified for use of the lift.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 102cm x 107cm (3ft 4in x 3ft 6in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is low to moderate.

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• Comments View
  • A key card is required to operate the lift.
  • There are Braille markings on the floor buttons inside the lift (photograph 7).
  • The Braille marked floor buttons are 97cm above the floor.

You are on Accessible Toilet (Right Hand Transfer). Skip to the next section.

Accessible Toilet (Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 8m (8yd 2ft) from the Accessible Entrance.
  • This accessible toilet is located to the left of the reception desk.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 100cm (3ft 3in).
  • The dimensions of the accessible toilet are 180cm x 200cm (5ft 11in x 6ft 7in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 110cm (3ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the left.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 75cm (2ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the Accessible Toilet.
  • The height of the baby change table once extended is 93cm (3ft 1in).
• Comments View
  • The Accessible Toilet can be used as a standard shared toilet.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water cannot be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.