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Woking Civic Offices

Gloucester Square, Woking, Surrey, GU21 6YL

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Access Guide

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Introduction

  • There are floor walkers available in the Civic Offices.
  • These are available to help with enquiries, give directions and assist those needing help to access the services contained in the building.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Woking.
  • Comments View
    • The nearest bus stop is Town Quay (Stop B).
    • The stop is serviced by services 33, 34 MAX, 35 MAX, 39A, 39B, 39C, 40, 73, 81, 91, 134, 436, 437, 456, 520, 592, 593.
    • There is a pedestrian crossing between the bus stop and the venue.

Opening Times

  • Monday 09:00 - 16:45.
  • Tuesday 09:00 - 16:45.
  • Wednesday 09:00 - 16:45.
  • Thursday 09:00 - 16:45.
  • Friday 09:00 - 16:45.
  • Saturday Closed.
  • Sunday Closed.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is step-free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) by revolving.
    • The width of the door opening is 125cm.

Outside Access (Accessible Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the venue, to the left of the revolving door.
    • There is step-free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The main automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 84cm from floor level.
    • The door(s) is/are single width.
    • The width of the door opening is 106cm.

Reception

  • The desk/counter is 6m (6yd 1ft) from the Main Entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are trained to use the system.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are good.

Entrance (Job Centre Plus)

  • This information is for the entrance located to the right after the Civic Centre Main Entrance.
  • Entrance View
    • There is step-free access at this entrance.
    • The main door(s) open(s) by sliding.
    • The door(s) is/are single width.
    • The width of the door opening is 172cm.

Reception (Job Centre Plus)

  • The desk/counter is 6m (6yd 1ft) from the Job Centre Plus Entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is low (76cm or lower).
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The hearing assistance system is signed.
  • The hearing assistance system was not tested at the time of the survey.

Inside Access (Job Centre Plus)

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are good.

Other Floors (Main Entrance Central Core)

  • Steps View
    • The floors which are accessible by stairs are B, G, 1, 2, 3, 4, 5.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are good.
  • Comments View
    • Access to floor B is security restricted.
    • Access to floor B requires a key card.

Lift (Main Entrance Central Core)

  • There is a lift for public use.
  • The lift is located ahead from Reception to the left of the entrance to the stairwell.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, 2, 3, 4.
  • Wall mounted information boards are provided at lift landings.
  • There are manual, single doors which may be difficult to open to access the lift lobby on all floors.
  • The lift is approximately 20m (21yd 2ft) from the Main Entrance.
  • Staff do need to be notified for use of the lift.
  • The clear door width is 79cm (2ft 7in).
  • The dimensions of the lift are 104cm x 135cm (3ft 5in x 4ft 5in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.
  • Comments View
    • A key card is required to operate the lift.
    • There are Braille markings on the floor buttons inside the lift (photograph 7).
    • The Braille marked floor buttons are 97cm above the floor.
    • There is also a service lift to the right of the entrance to the stairwell.
    • The service lift accesses floors B, G, 1, 2, 3, 4.

Other Floors (Civic Entrance West)

  • Steps View
    • The floors which are accessible by stairs are G, 1, 2, 3, 4.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are low to moderate.
  • Comments View
    • There are manual, single doors to access the stairwell on the first floor.
    • There are manual, double doors to access the stairwell on the second floor.
    • There are manual, double doors which are held open, to access the stairwell on the third and fourth floors.

Lift (Civic Entrance West)

  • There is a lift for public use.
  • The lift is located ahead and left from the Civic Entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, 2, 3, 4.
  • Wall mounted information boards are not provided at lift landings.
  • The lift is approximately 5m (5yd 1ft) from the Civic Entrance.
  • Staff do need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 105cm x 143cm (3ft 5in x 4ft 8in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is low to moderate.
  • Comments View
    • A key card is required to operate the lift.
    • There are Braille markings on the floor buttons inside the lift (photograph 7).
    • The Braille marked floor buttons are 97cm above the floor.
    • There are manual, single doors to access the lift lobby on the first floor.
    • There are manual, double doors to access the lift lobby on the second floor.
    • There are manual, double doors which are held open, to access the lift lobby on the third and fourth floors.

Other Floors (Staff Entrance South)

  • Steps View
    • The floors which are accessible by stairs are G, 1, 2, 3, 4.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are low to moderate.
  • Comments View
    • There is an evacuation chair available in the stairwell on the fourth floor (photograph 7).

Lift (Staff Entrance South)

  • There is not a lift for public use.
  • The lift is located ahead from the Staff Entrance South, to the left.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1, 2, 3, 4.
  • Wall mounted information boards are not provided at lift landings.
  • There are manual, single doors which may be difficult to open to access the lift lobby on all floors.
  • The lift is approximately 9m (9yd 2ft) from the Staff Entrance South.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 102cm x 107cm (3ft 4in x 3ft 6in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is low to moderate.
  • Comments View
    • A key card is required to operate the lift.
    • There are Braille markings on the floor buttons inside the lift (photograph 7).
    • The Braille marked floor buttons are 97cm above the floor.

Accessible Toilet (Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 8m (8yd 2ft) from the Accessible Entrance.
    • This accessible toilet is located to the left of the reception desk.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 100cm (3ft 3in).
    • The dimensions of the accessible toilet are 180cm x 200cm (5ft 11in x 6ft 7in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 110cm (3ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the Accessible Toilet.
    • The height of the baby change table once extended is 93cm (3ft 1in).
  • Comments View
    • The Accessible Toilet can be used as a standard shared toilet.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water cannot be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.