Skip to main content

Woking Station

Station Approach, Woking, Surrey, GU22 7AE

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 6 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 320cm x 420cm (10ft 6in x 13ft 9in).
  • The nearest designated bay is 20m (21yd 2ft) from the main entrance.
  • The furthest designated bay is 36m (39yd 1ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.

Outside Access (Main Entrance)

  • This information is for the entrance located on Station Approach.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 100cm (3ft 3in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.

Outside Access (Alternative Entrance)

  • This information is for the entrance located on High Street.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 300cm (9ft 10in) wide.

Level Change (Alternative Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located on the path leading to the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is not a level landing at the top of the ramp.
  • The ramp does not have handrails.

Reception (Ticket Office)

  • The desk is 4m (4yd 1ft) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height (77cm - 109cm).
  • The desk does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Opening Times View
    • Monday 06:00 - 22:10.
    • Tuesday 06:00 - 22:10.
    • Wednesday 06:00 - 22:10.
    • Thursday 06:00 - 22:10.
    • Friday 06:00 - 22:10.
    • Saturday 06:00 - 22:10.
    • Sunday 07:15 - 22:10.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Train Station

  • There are generally 6 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • There is a ticket office.
  • The ticket office is located on platforms 1 and 5/6.
  • The train companies that operate within this station include:.
  • Please click here for access information for South West Trains.
  • There is a taxi rank at the station.
  • The taxi rank is located outside both entrances.
  • The taxi rank is 2m (2yd 7in) from the main entrance.
  • Shops and services within the station include refreshment outlets and toilets.
  • All key concourse shops and services have level access.
  • There are 6 platform(s) in the station.
  • The platform(s) which has/have level access is / are 1,2,3,4,5,6.
  • The platform(s) accessed by lift is / are 1,2,3,4,5,6.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1,2,3,4,5,6.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1,2,3,4,5,6.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 1,2/4,5/6.
    • Accessible toilets are not located on the main station concourse.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.
  • Comments View
    • There are steps leading from each platform to the bridge.

Lift

  • There is a lift for public use.
  • The lift is located on all platforms.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 109cm (3ft 7in).
  • The dimensions of the lift are 138cm x 148cm (4ft 6in x 4ft 10in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is written text and pictorial signage on or near the toilet door.
    • The accessible toilet is 16m (17yd 1ft) from the alternative entrance.
    • The accessible toilet is located on platform 1.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 95cm (3ft 1in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 150cm x 200cm (4ft 11in x 6ft 7in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is not a lateral transfer space.
    • The tap type is lever.
    • There is not a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is placed higher than 74cm (2ft 5in).
    • The height of the sink is 75cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is poor.
    • The contrast between the grab rails and wall is poor.
    • The contrast between the drop down rails and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • There is an accessible toilet on platform 4, it is 235cm x 250cm and has a lateral transfer space on the right.
    • There is an accessible toilet on platform 5, it is 155cm x 240cm with a lateral transfer space on the right.
    • Both these toilets were out of use at the time of survey.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service cannot be requested.