Access Guide
Location
- There is a bus stop within 150m (164yds) of the venue.
Parking
- The venue does have its own car park.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 6 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 320cm x 420cm (10ft 6in x 13ft 9in).
- The nearest designated bay is 20m (21yd 2ft) from the main entrance.
- The furthest designated bay is 36m (39yd 1ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
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- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located on Station Approach.
- There is not level access into the venue.
- There are no doors at this entrance.
- The door opening is 100cm (3ft 3in) wide.
Level Change (Main Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
Outside Access (Alternative Entrance)
- This information is for the entrance located on High Street.
- There is not level access into the venue.
- There are no doors at this entrance.
- The door opening is 300cm (9ft 10in) wide.
Level Change (Alternative Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located on the path leading to the entrance.
- The ramp or slope is easy.
- The ramp or slope is permanent.
- There is not a level landing at the top of the ramp.
- The ramp does not have handrails.
Reception (Ticket Office)
- The desk is 4m (4yd 1ft) from the main entrance.
- There is level access to reception from the entrance.
- The reception desk is medium height (77cm - 109cm).
- The desk does not have a low (76cm or lower) section.
- The lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
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Opening Times
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- Monday 06:00 - 22:10.
- Tuesday 06:00 - 22:10.
- Wednesday 06:00 - 22:10.
- Thursday 06:00 - 22:10.
- Friday 06:00 - 22:10.
- Saturday 06:00 - 22:10.
- Sunday 07:15 - 22:10.
Inside Access
- There is level access to the service.
- There is a hearing assistance system.
- The system is a fixed loop.
- Staff are trained to use the system.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are bright.
Train Station
- There are generally 6 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- There is a ticket office.
- The ticket office is located on platforms 1 and 5/6.
- The train companies that operate within this station include:.
- Please click here for access information for South West Trains.
- There is a taxi rank at the station.
- The taxi rank is located outside both entrances.
- The taxi rank is 2m (2yd 7in) from the main entrance.
- Shops and services within the station include refreshment outlets and toilets.
- All key concourse shops and services have level access.
- There are 6 platform(s) in the station.
- The platform(s) which has/have level access is / are 1,2,3,4,5,6.
- The platform(s) accessed by lift is / are 1,2,3,4,5,6.
- The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1,2,3,4,5,6.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Wider ticket barriers are available to access platforms.
- Platforms which have tactile markings at the platform edge are 1,2,3,4,5,6.
- Accessible toilets are located on the platform(s).
- Accessible toilets are located on platform(s) 1,2/4,5/6.
- Accessible toilets are not located on the main station concourse.
Other Floors
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Steps
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- The floors which are accessible by stairs are G-1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
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Comments
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- There are steps leading from each platform to the bridge.
Lift
- There is a lift for public use.
- The lift is located on all platforms.
- The lift is a standard lift.
- Staff do not need to be notified for use of the lift.
- The clear door width is 109cm (3ft 7in).
- The dimensions of the lift are 138cm x 148cm (4ft 6in x 4ft 10in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Accessible Toilet
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is for the sole use of disabled people.
- There is written text and pictorial signage on or near the toilet door.
- The accessible toilet is 16m (17yd 1ft) from the alternative entrance.
- The accessible toilet is located on platform 1.
- There is level access to the accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 95cm (3ft 1in).
- The door weight is heavy.
- The dimensions of the accessible toilet are 150cm x 200cm (4ft 11in x 6ft 7in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is not a lateral transfer space.
- The tap type is lever.
- There is not a mixer tap.
- There is an emergency alarm in the cubicle.
- The emergency alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The sink is placed higher than 74cm (2ft 5in).
- The height of the sink is 75cm (2ft 6in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is poor.
- The contrast between the grab rails and wall is poor.
- The contrast between the drop down rails and wall is poor.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Comments
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- There is an accessible toilet on platform 4, it is 235cm x 250cm and has a lateral transfer space on the right.
- There is an accessible toilet on platform 5, it is 155cm x 240cm with a lateral transfer space on the right.
- Both these toilets were out of use at the time of survey.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located on platforms 5/6 & 2/4.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels are bright.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not generally on duty.
- This service cannot be requested.