Access Guide
Opening Times
- Monday 09:30 - 18:00.
- Tuesday 09:30 - 18:00.
- Wednesday 09:30 - 18:00.
- Thursday 09:30 - 20:00.
- Friday 09:30 - 18:00.
- Saturday 09:00 - 18:00.
- Sunday 11:00 - 17:00.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Woking.
Parking
- The venue does have its own car park.
-
Venue Car Park
View
- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park is located above the shopping centre.
- The car park type is multi storey.
- There is/are 10+ Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 380cm x 480cm (12ft 6in x 15ft 9in).
- The nearest Blue Badge bay is 20m (21yd 2ft) from the second floor lift.
- The furthest Blue Badge bay is 65m (71yd 3in) from the second floor lift.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does have a height restriction barrier.
- The maximum height is 220cm (7ft 3in).
-
Drop-off Point
View
- There is not a designated drop off point.
-
Comments
View
- The Blue Badge bays surveyed are on level 2.
- For more information about the Shoppers' Car Park please click here.
Outside Access (Peacock Walk Entrance)
- This information is for the entrance located on Peacock Walk.
- There is level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are single.
- The width of the door opening is 130cm (4ft 3in).
Outside Access (Wolsey Walk Entrance)
- This information is for the entrance located on Wolsey Walk.
- There is level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 130cm (4ft 3in).
Outside Access (Town Square Entrance)
- This information is for the entrance located in the town square.
- There is level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 140cm (4ft 7in).
Inside Access
- There is level access to the service(s).
- This venue does play background music.
- Music is played throughout.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are bright.
-
Comments
View
- A fixed hearing loop is available in the management suite.
Level Change (Peacock Walk and Wolsey Walk Entrances)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located beyond the entrances.
- The ramp/slope is moderate.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
Other Floors
-
Steps
View
- The floors which are accessible by stairs are G,1,2,3,4.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on the left going up.
- There is a landing.
- The lighting levels are bright.
-
Comments
View
- The stairs give access to the different levels of the car park.
Lift
- There is a lift for public use.
- The lift is located next to the Peacock Walk entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are G,1,2,3,4.
- The lift is approximately 2m (2yd 7in) from the Peacock Walk entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 120cm (3ft 11in).
- The dimensions of the lift are 200cm x 140cm (6ft 7in x 4ft 7in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
-
Comments
View
- The lift gives access to the different levels of the car park.
Accessible Toilet
- Accessible toilet facilities are available.
-
Location and Access
View
- The toilet is for the sole use of disabled people.
- There is written text and pictorial signage on or near the toilet door.
- This accessible toilet is approximately 20m (21yd 2ft) from the Peacock Walk entrance.
- The accessible toilet is located to the right as you enter.
- There is level access to this accessible toilet.
-
Features and Dimensions
View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door is light.
- The dimensions of the accessible toilet are 130cm x 180cm (4ft 3in x 5ft 11in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are general domestic waste disposal units.
- There is a/are coat hook(s).
-
Position of Fixtures
View
- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 110cm (3ft 7in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
-
Colour Contrast and Lighting
View
- The contrast between the external door and wall is fair.
- The contrast between the internal door and wall is fair.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
Standard Toilet(s)
-
Availability and Location of Standard Toilets
View
- Standard toilet facilities are available.
-
Access to Standard Female Toilet(s)
View
- Inside the venue, there is level access to the female toilet(s).
- Lighting levels are bright.
-
Access to Standard Male Toilet(s)
View
- Inside the venue, there is level access to the male toilet(s).
- Lighting levels are bright.
-
Access to Standard Female and Male Toilet(s)
View
- The female and male toilet facilities that were surveyed are located to the right as you enter.
- The female and male toilets are approximately 20m (21yd 2ft) from the Peacock Walk entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels are bright.
Access Guides Available For (Wolsey Place Shopping Centre)
-
Shopping
View
- Greggs - To view the access guide please click here (new tab).
- Sainsbury's - To view the access guide please click here (new tab).
- TUI - To view the access guide please click here (new tab).
- Entertainer - To view the access guide please click here (new tab).
- Harpers Photogenic - To view the access guide please click here (new tab).
- JD - To view the access guide please click here (new tab).
- Rush Hair & Beauty - To view the access guide please click here (new tab).
-
Eating and Drinking
View
- Starbucks Coffee - To view the access guide please click here (new tab).
- Bills - To view the access guide please click here (new tab).
- Carluccio's - To view the access guide please click here (new tab).
- Patisserie Valerie - To view the access guide please click here (new tab).
- Pret A Manger - To view the access guide please click here (new tab).
Additional Info
- Staff do not receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water cannot be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.