Access Guide
Introduction
- Services / facilities within the building include local MP and councillor surgeries.
- Services / facilities within the grounds include Worcester Tourist Information Centre.
- Related link Worcester Tourist Information Centre.
- Https://www.accessable.co.uk/worcester-city-council/worcester-city/access-guides/worcester-tourist-information-centre
Opening Times
- Monday 08:30 - 16:30.
- Tuesday 08:30 - 16:30.
- Wednesday 08:30 - 16:30.
- Thursday 08:30 - 16:30.
- Friday 08:30 - 16:30.
- Saturday 09:00 - 16:30.
- Sunday 11:00 - 15:00.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Worcester Foregate Street.
Public Parking
- There is a car park for public use within 200m (approx).
- The name of the car park is Cathedral Square.
- The car park is located on Cathedral Square.
- On street marked Blue Badge bays are not available.
- Clearly signed and / or standard marked parking bays are not available.
- There is not a designated drop off point.
Access Point (Accessible - Main Entrance)
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Access Point
View
- This information is for the access point located at the front of the venue.
- There is not an information board/map at this access point.
- There is step-free access at this access point.
- There is a gate which opens away from you (push).
- The gate is permanently held open.
- The width of the gap is 149cm.
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Comments
View
- These gates allow access to both the accessible and main entrance.
- There are gates to the left and right of these gates (as shown in photographs 3 and 4).
- The side gates are single and permanently held open.
- These gates have an opening width of 112cm.
Outside Access (Accessible Entrance)
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Entrance
View
- This information is for the entrance located to the right of the main entrance.
- There is step-free access at this entrance, via lift.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are permanently held open.
- The width of the door opening is 123cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically (towards you).
- The push pad or push button is 97cm from floor level.
- The width of the door opening is 114cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Level Change (Accessible Entrance - Internal)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located to the left as you enter the venue.
- There is/are 4 step(s) to the area/service.
- The lighting levels at the step(s) are good.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the right going up the step(s).
- There is a lift to access this area/service.
- The lift does bypass the step(s).
Lift (Accessible Entrance)
- There is a lift for public use.
- The lift is located opposite the accessible entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are LG, G, 1, 2.
- The lift is approximately 5m (5yd 1ft) from the accessible entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 117cm x 164cm (3ft 10in x 5ft 5in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
Outside Access (Main Entrance)
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Entrance
View
- This information is for the entrance located at the front of the venue.
- There is stepped access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 205cm.
- There is a second set of doors.
- The door(s) open(s) away from you (push).
- The door(s) is/are double width but one door is locked.
- The door(s) is/are easy to open.
- The width of the door opening is 97cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Step(s)
View
- The step(s) is/are located in front of the entrance.
- There is/are 4 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 15cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
Outside Access (Rear Entrance)
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Entrance
View
- This information is for the entrance located at the rear of the venue.
- There is ramped/sloped access at this entrance.
- There is not a bell/buzzer.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 90cm.
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Ramp/Slope
View
- The ramp/slope is located leading to the entrance.
- The gradient of the ramp/slope is steep.
Level Change (Rear Entrance - Internal)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located immediately beyond the entrance.
- There is/are 6 step(s) to the area/service.
- The step(s) is/are not clearly marked.
- The step(s) is/are deep (18cm+).
- There is not a/are not handrail(s) at the step(s).
- There is a lift to access this area/service.
- The lift does bypass the step(s).
Lift (Rear Entrance)
- There is a lift for public use.
- The lift is located just beyond the rear entrance.
- The lift is a platform lift.
- The platform lift accesses a small level change.
- The lift is approximately 2m (2yd 7in) from the rear entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 109cm x 142cm (3ft 7in x 4ft 8in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
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Comments
View
- There is a moderate ramp in front of the lift entrance at entrance level.
Reception
- The desk/counter is 24m (26yd 9in) from the accessible entrance lift.
- There is level access to the desk/counter from the entrance.
- Level access to the desk/counter is via lift.
- The desk/counter is low (76cm or lower).
- The lighting levels are moderate to good.
Inside Access
- There is not level access to the service(s).
- There is not a hearing assistance system.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are varied.
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Comments
View
- The are four medium height steps leading to the stage in the assembly room (shown in photograph 12).
- These steps are not clearly marked.
- The steps do not have handrails.
Level Change (Accessible Toilet, Assembly Room and Council Chambers)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located leading to the accessible toilet, assembly room and council chambers.
- The ramp/slope is easy.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
- The width of the ramp/slope is 120cm (3ft 11in).
- There is a/are step(s) to access this area/service.
- The step(s) is/are located leading to the accessible toilet, assembly room and council chambers.
- There is/are 1 step(s) to the area/service.
- The lighting levels at the step(s) are medium.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is not a/are not handrail(s) at the step(s).
- The ramp/slope does bypass the step(s).
Level Change (Council Chambers Corridor)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in front of the council chambers entrance.
- There is/are 4 step(s) to the area/service.
- The lighting levels at the step(s) are medium.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is not a/are not handrail(s) at the step(s).
- There is a lift to access this area/service.
- The lift does bypass the step(s).
Lift (Council Chambers Corridor)
- There is a lift for public use.
- The lift is located in the corridor.
- The lift is a platform lift.
- The lift is approximately 30m (32yd 2ft) from the accessible entrance lift.
- Staff do need to be notified for use of the lift.
- The lighting level in the lift is moderate to good.
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Comments
View
- This lift is for access to the council chambers only.
- The lift was out of use at the time of survey.
Level Change (Council Chambers Room)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in front of the council chambers entrance in the assembly room.
- There is/are 4 step(s) to the area/service.
- The lighting levels at the step(s) are medium.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is not a/are not handrail(s) at the step(s).
Other Floors (Central Staircase)
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Steps
View
- The floors which are accessible by stairs are G and 1.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on the left going up.
- There is a landing.
- The lighting levels are medium.
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Other
View
- The area(s)/service(s) on the floors which are not accessible is/are the members room and standard toilets.
Other Floors (North Staircase)
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Steps
View
- The floors which are accessible by stairs are G, 1 and 2.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are moderate to good.
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Comments
View
- The rooms to the north of the first floor have a key fob entry and are not accessible to the public.
Accessible Toilet (Ground Floor)
- Accessible toilet facilities are available.
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Location and Access
View
- There is no signage on or near the toilet door.
- This accessible toilet is approximately 10m (10yd 2ft) from the accessible entrance lift.
- The accessible toilet is located at the rear of the venue.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
View
- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 89cm (2ft 11in).
- The door is easy to open.
- The dimensions of the accessible toilet are 129cm x 280cm (4ft 3in x 9ft 2in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 61cm (2ft).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is not a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and non-infectious waste disposal units.
- There is a/are coat hook(s).
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is poor.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the walls and floor is good.
- The lighting levels are moderate to good.
Accessible Toilet (Second Floor)
- Accessible toilet facilities are available.
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Location and Access
View
- There is no signage on or near the toilet door.
- This accessible toilet is approximately 10m (10yd 2ft) from the accessible entrance lift.
- This accessible toilet is located on the second floor.
- There is not level access to this accessible toilet.
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Features and Dimensions
View
- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 225cm x 223cm (7ft 5in x 7ft 4in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 160cm (5ft 3in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is not a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and non-infectious waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is a shelf within the accessible toilet.
- The shelf is not higher than 95cm (3ft 1in).
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is poor.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the walls and floor is good.
- The lighting levels are moderate to good.
Standard Toilet(s) (First Floor)
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Availability and Location of Standard Toilets
View
- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
View
- The female and male toilet facilities that were surveyed are located on the first floor.
- The female and male toilets are approximately 3m (3yd 10in) from the top of the central stairs.
- Inside the venue, there is not level access to the female and male toilets.
- Lighting levels in the female and male toilets are moderate to good.
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Baby Change Facilities
View
- Baby change facilities are located within the venue.
- Baby change facilities are located in the female standard toilet.
- The height of the baby change table once extended is 74cm (2ft 5in).
- Inside the venue, there is level access to the baby change facility.
Level Change (Standard Toilets - Baby Change)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in front of the toilet entrance doors.
- There is/are 2 step(s) to the area/service.
- The lighting levels at the step(s) are moderate to good.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is not a/are not handrail(s) at the step(s).
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.