You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include local MP and Councillor Surgeries.
• Services / facilities within the grounds include Worcester Tourist Information Centre.
• Related link Worcester Tourist Information Centre.
• Https://www.accessable.co.uk/worcester-city-council/worcester-city/access-guides/worcester-tourist-information-centre

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Worcester Foregate Street.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 08:30 - 16:30.
• Tuesday 08:30 - 16:30.
• Wednesday 08:30 - 16:30.
• Thursday 08:30 - 16:30.
• Friday 08:30 - 16:30.
• Saturday 09:00 - 16:30.
• Sunday 11:00 - 15:00.

You are on Public Parking. Skip to the next section.

Public Parking

• There is a car park for public use within 200m (approx).
• The name of the car park is Cathedral Square.
• The car park is located on Cathedral Square.
• Blue Badge Bay parking is available in the public car park.
• On street marked Blue Badge bays are not available.
• Clearly signed and / or standard marked parking bays are not available.
• There is not a designated drop off point.

You are on Access Point (Accessible - Main Entrance). Skip to the next section.

Access Point (Accessible - Main Entrance)

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• Access Point View
  • This information is for the access point located at the front of the venue.
  • There is not an information board/map at this access point.
  • There is step-free access at this access point.
  • There is a gate which opens away from you (push).
  • The gate is permanently held open.
  • The width of the gap is 149cm.
• Comments View
  • These gates allow access to both the Accessible and Main Entrance.
  • There are gates to the left and right of these gates (as shown in photographs 3 and 4).
  • The side gates are single and permanently held open.
  • These gates have an opening width of 112cm.

You are on Outside Access (Accessible Entrance). Skip to the next section.

Outside Access (Accessible Entrance)

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• Entrance View
  • This information is for the entrance located to the right of the Main Entrance.
  • There is step-free access at this entrance, via lift.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 123cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The push pad or push button is 97cm from floor level.
  • The width of the door opening is 114cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Level Change (Accessible Entrance - Internal). Skip to the next section.

Level Change (Accessible Entrance - Internal)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the left as you enter the venue.
• There is/are 4 step(s) to the area/service.
• The lighting levels at the step(s) are good.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the right going up the step(s).
• There is a lift to access this area/service.
• The lift does bypass the step(s).

You are on Lift (Accessible Entrance). Skip to the next section.

Lift (Accessible Entrance)

• There is a lift for public use.
• The lift is located opposite the Accessible Entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG, G, 1, 2.
• The lift is approximately 5m (5yd 1ft) from the Accessible Entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 117cm x 164cm (3ft 10in x 5ft 5in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the venue.
  • There is stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 205cm.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are easy to open.
  • The width of the door opening is 97cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 4 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.

You are on Outside Access (Rear Entrance). Skip to the next section.

Outside Access (Rear Entrance)

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• Entrance View
  • This information is for the entrance located at the rear of the venue.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 90cm.
• Ramp/Slope View
  • The ramp/slope is located leading to the entrance.
  • The gradient of the ramp/slope is steep.

You are on Level Change (Rear Entrance - Internal). Skip to the next section.

Level Change (Rear Entrance - Internal)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located immediately beyond the entrance.
• There is/are 6 step(s) to the area/service.
• The lighting levels at the step(s) are varied.
• The step(s) is/are not clearly marked.
• The step(s) is/are deep (18cm+).
• There is not a/are not handrail(s) at the step(s).
• There is a lift to access this area/service.
• The lift does bypass the step(s).

You are on Lift (Rear Entrance). Skip to the next section.

Lift (Rear Entrance)

• There is a lift for public use.
• The lift is located just beyond the Rear Entrance.
• The lift is a platform lift.
• The platform lift accesses a small level change.
• The lift is approximately 2m (2yd 7in) from the Rear Entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 109cm x 142cm (3ft 7in x 4ft 8in).
• There are separate entry and exit doors in the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

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• Comments View
  • There is a moderate ramp in front of the lift entrance at entrance level.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 24m (26yd 9in) from the Accessible Entrance Lift.
• There is level access to the desk/counter from the entrance.
• Level access to the desk/counter is via lift.
• The desk/counter is low (76cm or lower).
• The lighting levels are moderate to good.
• There is not a hearing assistance system.

You are on Counter (Customer Service desk). Skip to the next section.

Counter (Customer Service desk)

• The counter is 6m (6yd 1ft) from the accessible entrance.
• There is level access to the counter from the entrance.
• The prescription box is not at a suitable height for a wheelchair user.
• There is not a bell to attract attention.
• There is not sufficient space to write or sign documents on the counter.
• The height of the counter is 111cm (3ft 8in).
• There is not a lowered section.
• There is not a hearing assistance system.

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• Comments View
  • A doorway to the right leads to the room that contains the Customer Service desk. The door is over 75cm wide and opens inwards.
  • There is an area of bench seating to the right of the Customer Service Desk.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are varied.

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• Comments View
  • There are four medium height steps leading to the stage in the Assembly Room (shown in photograph 12).
  • These steps are not clearly marked.
  • The steps do not have handrails.

You are on Level Change (Accessible Toilet, Assembly Room and Council Chambers). Skip to the next section.

Level Change (Accessible Toilet, Assembly Room and Council Chambers)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located leading to the Accessible Toilet, Assembly Room and Council Chambers.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does not have handrails.
• The width of the ramp/slope is 120cm (3ft 11in).
• There is a/are step(s) to access this area/service.
• The step(s) is/are located leading to the Accessible Toilet, Assembly Room and Council Chambers.
• There is/are 1 step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).
• The ramp/slope does bypass the step(s).

You are on Level Change (Council Chambers Corridor). Skip to the next section.

Level Change (Council Chambers Corridor)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of the Council Chambers Entrance.
• There is/are 4 step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).
• There is a lift to access this area/service.
• The lift does bypass the step(s).

You are on Lift (Council Chambers Corridor). Skip to the next section.

Lift (Council Chambers Corridor)

• There is a lift for public use.
• The lift is located in the corridor.
• The lift is a platform lift.
• The platform lift accesses a small level change.
• The lift is approximately 30m (32yd 2ft) from the Accessible Entrance Lift.
• Staff do need to be notified for use of the lift.
• The lighting level in the lift is moderate to good.

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• Comments View
  • This lift is for access to the Council Chambers only.
  • The lift was out of use at the time of survey.

You are on Level Change (Council Chambers Room). Skip to the next section.

Level Change (Council Chambers Room)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of the Council Chambers Entrance in the Assembly Room.
• There is/are 4 step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).

You are on Other Floors (Central Staircase). Skip to the next section.

Other Floors (Central Staircase)

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• Steps View
  • The floors which are accessible by stairs are G and 1.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • There is a landing.
  • The lighting levels are moderate to good.
• Other View
  • The area(s)/service(s) on the floors which are not accessible is/are the Members Room and Standard Toilets.

You are on Other Floors (North Staircase). Skip to the next section.

Other Floors (North Staircase)

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• Steps View
  • The floors which are accessible by stairs are G, 1 and 2.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are moderate to good.
• Comments View
  • The rooms to the north of the first floor have a key fob entry and are not accessible to the public.

You are on Accessible Toilet (Ground Floor. Right Hand Transfer). Skip to the next section.

Accessible Toilet (Ground Floor. Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is no signage on or near the toilet door.
  • This accessible toilet is approximately 10m (10yd 2ft) from the Accessible entrance Lift.
  • The accessible toilet is located at the rear of the venue.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 89cm (2ft 11in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 129cm x 280cm (4ft 3in x 9ft 2in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 61cm (2ft).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is not a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Accessible Toilet (Second Floor. Left Hand Transfer). Skip to the next section.

Accessible Toilet (Second Floor. Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is no signage on or near the toilet door.
  • This accessible toilet is approximately 10m (10yd 2ft) from the Accessible Entrance Lift.
  • This accessible toilet is located on the second floor.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 225cm x 223cm (7ft 5in x 7ft 4in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 160cm (5ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is not a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s) (First Floor). Skip to the next section.

Standard Toilet(s) (First Floor)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the first floor.
  • The female and male toilets are approximately 3m (3yd 10in) from the top of the central stairs.
  • Inside the venue, there is not level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the female standard toilet.
  • The height of the baby change table once extended is 74cm (2ft 5in).
  • Inside the venue, there is level access to the baby change facility.

You are on Level Change (Standard Toilets - Baby Change). Skip to the next section.

Level Change (Standard Toilets - Baby Change)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of the toilet entrance doors.
• There is/are 2 step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.