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Surgical High Care

Worcestershire Royal Hospital , Charles Hastings Way , Worcester , WR5 1DD

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Access Guide

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Getting To The Hospital (Worcestershire Royal Hospital)

  • By Road View
    • If you are approaching from the west via the A38, exit onto the B4205 George Street and head west over the bridge onto Tallow Hill towards the Railway Station. At the junction with Shrub Hill Road turn right then take the first left onto Newtown Road (B4636). Continue on the road until you see Worcestershire Royal Hospital on the right. If you are approaching from the north or south via the A4440, turn west onto Newtown Road (B4636) at the island next to the Worcester Livestock Market. Worcestershire Royal Hospital is located on your left. If you are approaching from the east on the A44 turn right at the island with the A4440 and head north until you see the Worcester Livestock Market and turn left onto Newtown Road (B4636) and the Worcestershire Royal Hospital is located on your left.
    • There are 2 main open air car parks at Worcestershire Royal Hospital for visitors and patients. They are called the Yellow Car Park and the Green Car Park. These car parks operate a "pay on foot" system with payment machines available inside the Main Hospital Entrance and in each of the car parks. There are also a number of limited spaces at the Aconbury Building, Worcestershire Breast Unit and the Worcestershire Oncology Centre. These are "pay and display" car parks. Payment machines are located in these car parks and at the road side for the any road side parking on site.
  • By Bus View
    • Bus routes 36/38/W3 and X38 all stop near the Main Hospital Entrance and the Children's Unit on site. Routes 38/150A/356 and X38 also stop on Newtown Road at the Oaklands stop.
    • There is an onsite bus stop.
    • There are 2 bus stops on site, one to the right of the Main Hospital Entrance and one near the Children's Unit.
  • By Train View
    • Worcester Shrub Hill Station is approximately 1.5miles from the hospital. Both the X38 and 38 routes run from the station. Foregate Street Station is located in the city centre and is approximately 2.7miles from the hospital. Both the X38 and 38 routes run from this station. There are also several taxi services which run from both stations.
  • Useful Links View

Getting Help and Assistance (Worcestershire Royal Hospital)

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on Level 1.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the reception desk or around the hospital.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact a member of staff.

Hospital Parking (Green Car Park - Main Entrance)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located in front of the Main Hospital Entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • There is a touchscreen at the barrier.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 410cm x 460cm.
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located to the left of the Main Hospital Entrance.
    • There is not a dropped kerb from the drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park and at the payment machines in the hospital building.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • Payment machines are located inside the hospital building and at the front of the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 35m (38yd 10in) from the Main Hospital Entrance.

Getting To (Surgical High Care - SHC)

  • Surgical High Care - SHC is/are located inside Beech B on Level 2 of the main hospital building.
  • Access to Surgical High Care - SHC is via the Main Hospital Entrance.
  • Enter via the Main Hospital Entrance and go straight ahead. Take the lift to the right of the reception desk to Level 2. Exit the lift and take the corridor to the right of the stairs in front of you. Continue to the end of the corridor and the entrance to Beech B is on the right of the Beech Reception desk. Enter Beech B and follow the corridor, the entrance to Surgical High Care - SHC is located on the right.
  • There is step free access, via lift, to Surgical High Care - SHC.
  • Surgical High Care - SHC is approximately 98m from the lift 4.
  • There is a/are manual, double door(s) which may be difficult to open between the lift and the department/service.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Main Hospital Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital building.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 100cm (3ft 3in).
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 144cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 144cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.

Outside Access (Main Hospital Exit)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital to the left of the Main Hospital Entrance.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 100cm (3ft 3in).
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically (away from you).
    • The door(s) is/are double width.
    • The width of the door opening is 144cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 148cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.

Other Floors (Centre Stairs - Stairs 7)

  • Stairs View
    • Signs indicating the location of the stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are 0,1,2.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are provided on landings.
    • The lighting levels are moderate to good.

Lift (Main Hospital Entrance - Centre - Lift 4)

  • There is a lift for public use.
  • The lift is located directly ahead as you enter the hospital via the Main Hospital Entrance.
  • Signs indicating the location of this lift are clearly visible from the entrance.
  • The lift is approximately 14m (15yd 11in) from the Main Hospital Entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are 0,1,2.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The external controls are set between 110cm - 117cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are not within 90cm - 120cm from the floor.
  • The internal controls are set between 110cm and 126cm from the floor.
  • There is not a hearing assistance system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is low to moderate.

Reception (Beech Reception)

  • Reception View
    • The reception point is located outside the Beech Wards on Level 2 of the main hospital.
    • The reception point is approximately 80m (87yd 1ft) from the lift 4.
    • Clear signage for the reception area/desk is not visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are moderate to good.
    • The height of the reception counter is high (110cm+) .
    • There is sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • The counter is not staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Comments View
    • This reception is currently not staffed.

Entrance (Surgical High Care and Beech B Entrance)

  • Entrance Details View
    • This information is for the entrance located on Level 2 of the main hospital building.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 123cm .
    • There is an intercom.
    • The height of the intercom is 123cm .
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 111cm (3ft 8in).
    • There is a door release button when exiting.
    • The height of the door release button is 131cm (4ft 4in).
    • The main door(s) open(s) both ways.
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 172cm.
  • Comments View
    • The intercom and bell is located on the wall outside the Beech A entrance, to the left of the Beech Reception desk.

Ward (Surgical High Care - SHC)

  • Ward Information View
    • This is a/an surgical ward.
    • This is a shared ward.
    • There is/are 1 bay(s) available.
    • There is/are 0 side room(s) available.
    • There is/are 8 bed(s) on this ward in total.
  • Ward Access View
    • There is a/are door(s) leading into the ward.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width with a locked extension leaf.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 88cm (2ft 11in).
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 133cm (4ft 4in).
    • There is not a door release button when exiting.
    • There is level access throughout the ward.
    • There is clear signage on the ward.
    • The type of flooring is vinyl/laminate.
    • There is some flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are moderate to good.
  • Reception/Nurses' Station View
    • The height of the Nurses' Station desk is 76cm.
    • There is not a lowered section.
    • There is not a hearing assistance system available at the desk.
  • Relatives' Room View
    • There is not a relatives' room for the ward.
  • Ward Features and Patient Facilities View
    • A hearing assistance system is not available on the ward.
    • The ward does not play background music.
    • There is a chair with armrests on both sides.
    • A mobile hoist is not available on the ward.
    • There are washroom facilities for patients on the ward.
    • There are toilet facilities for patients on the ward.
  • Visitor Facilities View
    • There are no accessible toilet facilities on the ward for visitors.
    • Accessible toilet facilities for visitors are located outside the ward on the main Level 2 corridor.
    • There are no standard toilet facilities on the ward for visitors.
    • Standard toilet facilities for visitors are located outside the ward on the main Level 2 corridor.
  • Visiting Times View
    • There are no set visiting times, please contact the ward in advance.
  • Comments View
    • There are 2 identical entrances to the Surgical High Care - SHC which is an eight bed unit split into male and female sides.

Washroom (Shower Room)

  • Washroom Details View
    • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
    • There is/are 1 washroom(s) of this type in the unit.
    • The washroom surveyed is located in the Surgical High Care - SHC.
    • There is step free access to the washroom surveyed once inside the unit.
    • This washroom is interchangeable between male and female.
    • There is pictorial and written or text signage on or near the washroom door.
    • The washroom door(s) open(s) outwards.
    • The door(s) is/are locked by a twist lock.
    • The door is easy to open.
    • The width of the door opening is 86cm (2ft 10in).
    • The dimensions of the washroom are 210cm x 310cm (6ft 11in x 10ft 2in).
    • The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is tied up and out of reach (higher than 10cm (4") from floor).
    • There is not a red flashing fire alarm beacon within the washroom.
    • There is a/are coat hook(s) 173cm from the floor.
    • There is a mirror.
    • There is a tall mirror, with suitable specifications, for ease of use.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The height of the wash basin is 85cm.
    • There are no wall-mounted grab rails for the wash basin.
    • The tap type is lever. It is not a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 120cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The height of the towel dispenser is 135cm.
    • There is not a hand dryer.
    • Disposal facilities are available.
    • The washroom has a non-slip floor.
  • Toilet Details View
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a rail with a padded back rest.
    • There is not a lateral transfer space.
    • There is a flush.
    • There are dropdown rails on both sides of the toilet.
    • There are no wall-mounted grab rails for the toilet.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The height of the toilet roll holder is 86cm.
    • There is not a colostomy changing shelf for standing users next to the toilet.
  • Shower Details View
    • There is a wheel in shower.
    • The shower does have an unobstructed minimum turning space of 150cm x 150cm.
    • The shower head is height adjustable.
    • The shower control type is twist/turn.
    • A shower chair is available.
    • There are wall-mounted grab rails available for the shower.
  • Colour Contrast and Lighting View
    • The colour contrast between the external washroom door and wall is good.
    • The colour contrast between the internal washroom door and wall is good.
    • The colour contrast between the dropdown rail(s) and wall is fair.
    • The toilet seat colour contrast is poor.
    • The colour contrast between the shower wall-mounted grab rails and wall is poor.
    • The colour contrast between the washroom floor and walls is good.
    • Lighting levels are moderate to good.
  • Comments View
    • If additional washroom facilities are required Surgical High Care - SHC patients can use the facilities on the Beech B ward.

Location of Toilet/Changing Facilities

  • Accessible toilet facilities are located on Level 0 next to the restaurant as you enter the Paediatric entrance and near lift 5. On Level 1 on either side of the main hospital entrance, on the corridors and on the rear corridor. On Level 2 on either side of lift 4, on the main corridor and also on the rear corridor.
  • Female and male standard toilet facilities are located On Level 0 next to the restaurant. On Level 1 on either side of the main hospital entrance, on the corridors and on the rear corridor. On Level 2 on either side lift 4, on the main corridor and also on the rear corridor.
  • Parent and baby changing facilities are located in the accessible toilets on Levels 0,1 and 2.

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