You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The Robertson Centre is located off Bewdley Road (A456) on the Kidderminster Hospital site.
  • Blue Badge bays and standard parking spaces are available in front of the Robertson Centre. It is Car Park 6 on the Kidderminster Hospital site.
• By Bus View
  • The nearest bus stop is the General Hospital (entrance) stop it is located on the Kidderminster Hospital site in front of the Main Hospital Entrance.
• By Train View
  • The nearest train station is Kidderminster, it is approximately 1.4 miles (9 min drive) from The Robertson Centre.
• Useful Links View
  • This is the link for the home page of West Midlands Railways, the service operators of Kidderminster Train Station.
  • To view the web page described above click here (opens in new tab).
  • This is the link for the home page of Wyre Forest Dial-A-Ride, the operators of bus services to the Kidderminster Hospital site.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request and different languages on request.
• There is not a wheelchair to borrow to aid transferring around the building.
• Water bowls for assistance dogs are not available.
• Home visits services are not available.
• There is free patient Wi-Fi access at this venue.

You are on Parking. Skip to the next section.

Parking

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• Parking View
  • The venue does have a dedicated car park.
  • The car park is located in front of The Robertson Centre entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 1 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 390cm x 600cm (12ft 10in x 19ft 8in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Paying View
  • There are parking charges for the car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is not free for Blue Badge holders.
  • Payment machines are located throughout the car park.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is tarmac and paving slabs.
  • There is tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 15m (16yd 1ft) from the Robertson Centre Main Entrance.

You are on Getting To (Wyre Forest Ward). Skip to the next section.

Getting To (Wyre Forest Ward)

• Wyre Forest Ward is/are located on the first floor of the Robertson Centre.
• Access to Wyre Forest Ward is via the Robertson Centre Main Entrance.
• Enter via the Robertson Centre Main Entrance, turn right and continue ahead. Take the lift located on the left to the first floor. Exit the lift, turn left and Wyre Forest Ward is located directly ahead.
• There is step free access, via lift, to Wyre Forest Ward.
• Wyre Forest Ward is approximately 4m from the lift.
• Wayfinding signage is provided.

You are on Outside Access (Robertson Centre Main Entrance). Skip to the next section.

Outside Access (Robertson Centre Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the rear of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 157cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 157cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are manual, heavy, single doors to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are G,1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are varied.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the right on entering.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 12m (13yd 4in) from the Robertson Centre Main Entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G,1.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 129cm.
• The dimensions of the lift are 160cm x 241cm.
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are not within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is low.

You are on Ward. Skip to the next section.

Ward

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• Ward Information View
  • This is a/an GP referrals ward.
  • This is a shared ward.
  • There is/are 4 bay(s) available.
  • There is/are 4 side room(s) available.
  • There is/are 16 bed(s) on this ward in total.
• Ward Access View
  • There is a/are door(s) leading into the ward.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 183cm (6ft).
  • There is a hand sanitiser.
  • There is level access throughout the ward.
  • There is clear signage on the ward.
  • The type of flooring is vinyl/laminate.
  • There is flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.
• Reception/Nurses' Station View
  • The height of the ward reception desk is 102cm.
  • There is a lowered section.
  • The height of the lowered section of the desk is 76cm.
  • There is a hearing assistance system available at the desk.
• Relatives' Room View
  • There is a relatives' room for the ward.
  • The width of the door opening into the relatives' room is over 75cm.
  • There is not a clear turning space in the relatives' room.
  • There is a/are chair(s) with armrests available within the relatives' room.
• Ward Features and Patient Facilities View
  • A hearing assistance system can be brought in from another department/ward.
  • The ward does not play background music.
  • There is a chair with armrests on both sides.
  • A mobile hoist is available on the ward.
• Visitor Facilities View
  • There are no accessible toilet facilities on the ward for visitors.
  • Accessible toilet facilities for visitors are located on the ground floor of the Robertson Centre.
  • There are no standard toilet facilities on the ward for visitors.
  • Standard toilet facilities for visitors are located on the ground floor of the Robertson Centre.
• Visiting Times View
  • There are set visiting times for the ward.
  • Visiting times are 15:00 to 17:00 and 18:00 to 19:30.
  • The visiting times are the same for each day.

You are on Room / Area (Dining Room / Day Room). Skip to the next section.

Room / Area (Dining Room / Day Room)

• There is / are 1 room(s) / area(s) available.
• The name / number of the room / area surveyed was; Dining Room / Day Room.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) may be difficult to open.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• A hoist is available.
• The hoist is electric.
• A sling is available.
• The sling is attached by hook and loop.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the room / area.
• Lighting levels are good.

You are on Washroom (Ward Toilet and Shower). Skip to the next section.

Washroom (Ward Toilet and Shower)

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• Washroom Details View
  • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
  • There is/are 1 washroom(s) of this type in the ward.
  • There is/are also 1 washroom(s) which has/have a wheel in shower.
  • There is step free access to the washroom surveyed once inside the ward.
  • This washroom is interchangeable between male and female.
  • There is pictorial, written or text and dementia friendly signage on or near the washroom door.
  • The washroom door(s) open(s) inwards.
  • The door(s) is/are locked by a twist lock.
  • The door may be difficult to open.
  • The width of the door opening is 80cm (2ft 7in).
  • The dimensions of the washroom are 315cm x 262cm (10ft 4in x 8ft 7in).
  • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • There is a red flashing fire alarm beacon within the washroom.
  • There is not a coat hook in the washroom.
  • There is a mirror.
  • There is not a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The height of the wash basin is 83cm.
  • As you face the wash basin the wall-mounted grab rails are on the left.
  • The tap type is lever. It is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 124cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • There is a/are female sanitary, nappy/incontinence items bin and pedal bin disposal units.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a rail with a padded back rest.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on both sides.
  • The lateral transfer space on the left is 93cm.
  • The lateral transfer space on the right is 190cm.
  • There is a flush on the transfer side.
  • There are dropdown rails on both sides of the toilet.
  • There are no wall-mounted grab rails for the toilet.
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The height of the toilet roll holder is 90cm.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • There is a wheel in shower.
  • The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The shower head height is fixed.
  • The shower control type is lever.
  • A shower chair is available.
  • There are not wall-mounted grab rails available for the shower.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is good.
  • The colour contrast between the internal washroom door and wall is good.
  • The colour contrast between the dropdown rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The colour contrast between the washroom floor and walls is good.
  • Lighting levels are moderate to good.

You are on Washroom (Ward Shower). Skip to the next section.

Washroom (Ward Shower)

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• Washroom Details View
  • The washroom surveyed has a wheel in shower.
  • There is/are 1 washroom(s) of this type in the ward.
  • There is/are also 1 washroom(s) which has/have a wheel in shower, a toilet and a wash basin.
  • There is step free access to the washroom surveyed once inside the ward.
  • This washroom is interchangeable between male and female.
  • There is pictorial, written or text and dementia friendly signage on or near the washroom door.
  • The washroom door(s) open(s) inwards.
  • The door(s) is/are locked by a twist lock.
  • The door may be difficult to open.
  • The width of the door opening is 80cm (2ft 7in).
  • The dimensions of the washroom are 208cm x 170cm (6ft 10in x 5ft 7in).
  • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm is within reach and fully functional.
  • There is a push button alarm system in this washroom.
  • There is a red flashing fire alarm beacon within the washroom.
  • There is not a coat hook in the washroom.
  • There is a mirror.
  • There is not a tall mirror, with suitable specifications, for ease of use.
  • There is not a wash basin.
  • There is not a soap dispenser.
  • Disposal facilities are not available.
  • The washroom has a non-slip floor.
• Shower Details View
  • There is a wheel in shower.
  • The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The shower head is hand held.
  • The shower control type is lever.
  • A shower chair is available.
  • There are not wall-mounted grab rails available for the shower.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is good.
  • The colour contrast between the internal washroom door and wall is good.
  • The colour contrast between the washroom floor and walls is good.
  • Lighting levels are moderate to good.

You are on Standard Toilet(s) (Bay). Skip to the next section.

Standard Toilet(s) (Bay)

• Standard toilet facilities are available.

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• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located in each bay.
  • Inside the venue, there is level access into the shared toilet(s).
  • There is pictorial and written text signage on or near the toilet door.
  • The tap type is lever.
  • There is a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
• Comments View
  • Toilet mounted drop-down rails are fitted to the toilet.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• The Robertson Centre link (new tab) - click here.