Access Guide
Getting Here
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By Road
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- Elgar Unit, Wulstan Unit and Child and Family Services are located on Newtown Road within the Worcestershire Royal Hospital and can be accessed by the M5.
- Elgar Unit has a car park for staff and visitors with 1 Blue Badge bays. The Wulstan Unit and Child and Family Services has its own car park with 2 Blue Badge bays.
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By Bus
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- The nearest bus stop is located on Newtown Road with routes 38, 350, 356 and X38 operating here.
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By Train
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- The nearest train station is Worcester Shrub Hill which is approximately 2.1 miles away.
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Useful Links
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- Please see the links below for the bus providers near Elgar Unit and Wulstan Unit.
- To view the web page described above click here (opens in new tab).
- To view the web page described above click here (opens in new tab).
- Please see the links below for the train providers for Worcester Shrub Hill.
- To view the web page described above click here (opens in new tab).
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- A member of staff trained in BSL skills is not normally on duty.
- British Sign Language interpreters can be provided on request.
- Language interpreters can be provided on request.
- The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request and different languages on request.
- There is a wheelchair to borrow to use around the building.
- Water bowls for assistance dogs are not available.
- There is a/are hearing assistance system(s) available.
- The type of system is a fixed loop.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 07/02/2023.
- The hearing loop was not working at the time of testing.
- Home visits services are not available.
- There is free patient Wi-Fi access at this venue.
Parking
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Parking
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- The venue does have a dedicated car park.
- The car park is located at the rear of the building.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 2 designated Blue Badge parking bay(s) within the car park.
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Paying
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- There are not parking charges for the car park.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The entrance is not clearly visible from the car park.
- The route from the car park to the entrance is clearly signposted.
- The surface on the approach to the entrance is block paving.
- There is no tactile paving on dropped kerbs between the car park and the entrance.
- The nearest designated Blue Badge parking bay is approximately 22m (24yd 2in) from the Main Entrance.
Bus Stop(s) and Drop-off Point(s)
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Bus Stop(s)
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- There is not an onsite bus stop.
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Drop-off Point(s)
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- There is not a/are not clearly marked onsite drop-off point(s).
Opening Times
- Access is by appointment only.
Outside Access (Child and Family Services Main Entrance)
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Entrance Details
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- This information is for the entrance located at the rear of Worcestershire Royal Hospital.
- The entrance area/door is clearly signed.
- There is step free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width but one door is locked.
- The door(s) is/are heavy.
- The width of the door opening is 70cm.
- There is a second set of doors.
- The door(s) open(s) away from you (push).
- The door(s) is/are double width but one door is locked.
- The door(s) is/are heavy.
- The width of the door opening is 86cm.
Reception
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Reception
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- The reception point is located to the left on entering.
- The reception point is approximately 2m (2yd 7in) from the Child and Family Services Main Entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are not windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is medium height (77cm - 109cm).
- There is sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- There is not a clear knee recess beneath the low section of the desk.
- The counter is staffed.
- There is not a hearing assistance system.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- There is sufficient space for a wheelchair user to use the waiting area.
- The seats have an armrest on one side only.
Inside Access
- There is level access once inside.
- This venue does not play background music.
- Wayfinding signage is available.
- The type of flooring in walkways and corridors is carpet.
- The lighting levels are medium.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) within this venue designated for public use.
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Comments
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- The nearest accessible toilet is located within the Elgar Unit.
Standard Toilet(s)
- Standard toilet facilities are available.
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Access to Standard Shared Toilet(s)
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- The shared toilets that were surveyed are located to the right of reception.
- The shared toilet(s) is/are approximately 7m (7yd 1ft) from the Child and Family Services Main Entrance.
- Inside the venue, there is level access to the shared toilet(s).
- There is tactile, pictorial and written text signage on or near the toilet door.
- An ambulant toilet with wall mounted grab rails is available.
- There is a horizontal grab rail to the left of the seat.
- The tap type is twist/turn.
- There is not a flashing fire alarm beacon within the toilets.
- Lighting levels are good.
Related Access Guides
- To view other access guides that are related to this one please use the links below.
- Elgar Unit link (new tab) - click here.
- Wulstan Unit link (new tab) - click here.