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Accident & Emergency

Royal Albert Edward Infirmary, Wigan Lane, Wigan, Lancashire, WN1 2NN

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Access Guide

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Introduction

  • Accident & Emergency is located at the front of the hospital off Wigan Lane.

Opening Times

  • The venue is open 24hrs.

Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in Wigan.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Wigan Wallgate.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There are 4 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 340cm x 410cm (11ft 2in x 13ft 5in).
  • The nearest designated bay is 32m (35yd) from the Accident & Emergency entrance.
  • The furthest designated bay is 35m (38yd) from the Accident & Emergency entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb / non stepped access from the car park to the venue.
  • The dropped kerb does not have tactile paving.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
  • There is a designated drop off point.
  • The drop off point is located opposite the entrance within the car park.
  • There is a dropped kerb from the drop off point.
  • There is not tactile paving on the dropped kerb.

Outside Access (Accident & Emergency Entrance)

  • This information is for the entrance located at the front of the hospital off Wigan Lane.
  • There is not level access into the venue.
  • The intercom is in a suitable position to allow wheelchair users to gain access.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 146cm (4ft 9in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 143cm (4ft 8in) wide.

Level Change (Accident & Emergency Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is permanent.
  • There is not a level landing at the top of the ramp.

Reception (Main A & E Reception)

  • The desk is 4m (13ft 1in) from the entrance .
  • There is level access to reception from the entrance.
  • The reception desk is low height.
  • The desk is generally staffed.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.
  • There is not a touch screen.
  • There is not a prescription box.
  • There is a bell to attract attention.
  • The bell is not at a suitable height for a wheelchair user.
  • There is not sufficient space to write or sign documents on the desk.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Route finding signage is available.
  • The type of flooring in walkways and corridors is non slip.
  • Lighting levels are bright.

Waiting Room / Area

  • The vending machine controls are within 120cm (3ft 11in) from floor level.
  • There is a television.
  • Subtitles are not available.
  • Vending machines are available.
  • There is not a children's play area.
  • There is space for an assistance dog to rest.
  • Lighting levels are bright.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial, tactile and Braille signage on or near the toilet door.
    • The accessible toilet is located along the main corridor.
    • The accessible toilet is 13m (14yd) from the Accident & Emergency entrance.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The door is heavy.
    • The width of the accessible toilet door is 77cm (2ft 6in).
    • The dimensions of the accessible toilet are 150cm x 168cm (4ft 11in x 5ft 6in).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not a functional emergency alarm available.
    • It is out of reach (higher than 10cm (0ft 4in) from floor).
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is placed higher than 74cm (2ft 5in).
    • The sink is 78cm (2ft 7in) high.
  • Colour Contrast and Lighting View
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the external door and wall is good.
    • There is a fair colour contrast between the dropdown rail(s) and wall.
    • The contrast between the grab rails and wall is fair.
    • The contrast between the walls and floor is good.
    • Lighting levels are medium.
  • Comments View
    • Baby change facilities are located within the venue.
    • The baby change facilities are located within the adapted toilet.
    • The height of the baby change table once extended is 92cm (3ft ).
    • Inside the venue, there is level access to the baby change facility.

Standard Toilet(s)

Additional Info

  • Volunteers are available for help and assistance. Volunteers are located on the desks just inside main hospital entrance 1, main hospital entrance 2 and just inside the Christopher Home Building entrance.
  • Comments View
    • Disability Awareness Training
    • All Trust staff undertake disability awareness training as part of their Equality and Diversity training.
    • Assistance Dogs
    • Assistance dogs are welcome in the hospital and the Outpatient areas.
    • However, assistance dogs are not allowed into direct multi-patient clinical areas, such as wards, due to Infection Control and also other reasons.
    • Staff are usually asked to accommodate a side room or visiting area for patients that require an assistance dog or people visiting with an assistance dog.
    • Patient Information
    • Patient information and correspondence can be requested in large print, Braille, audio and in other languages.
    • To request these documents please contact the ward / department.Mobility Aids
    • Mobility aids available within the hospital include bariatric beds and wheelchairs, manual hoists, hoist slings, tri wheel walkers, walking sticks, walking frames, crutches and commodes which are all available on request.
    • There is no charge for mobility aids.
    • Volunteers
    • Volunteers are available for help and assistance.
    • Volunteers are located at the desks just inside main hospital entrance 1, main hospital entrance 2 and just inside the Christopher Home Building entrance.
    • Language Interpreters
    • British Sign Language interpreters can be provided on request.
    • An interpreter service is provided for patients whose first language is not English.
    • Hearing Assistance
    • Portable hearing loops are available on request.
    • Typetalk
    • Switchboard staff are Typetalk aware.
    • Children
    • Children are welcome within the hospital, however, visiting with children under the age of 12 is discouraged, unless the patient is a parent, brother or sister.
    • Wheelchair Assistance
    • Wheelchair assistance is available on request. Wheelchair assistance can be arranged at the Volunteers Desk on arrival at the hospital. Alternatively you can contact the ward / department you are attending, prior to your visit.
    • Motorised Scooters
    • Motorised scooters are allowed within the hospital.