- The information in this section was taken in December 2020.
- Visiting is suspended with immediate effect and until further notice.
The only exceptional circumstances where one visitor – an immediate family member or carer –will be permitted to visit are listed below:
• The patient you wish to visit is receiving end-of-life care.
• You are the birthing partner accompanying a woman in labour.
• You are a parent or appropriate adult visiting your child.
We ask that you should only visit patients on the hospital sites in these exceptional circumstances if you are not self-isolating and are currently well.
Please contact the ward or department in advance to discuss appropriate arrangements.
- The Trust understands that this will be upsetting and are very sorry for any distress that this may cause. However, your health, safety and wellbeing, and that of patients, communities, individuals, and teams across the organisation remain our absolute priority. Please find other ways of keeping in touch with your loved ones in hospital, like phone and video calls.
- Everyone should follow the expert national guidance on social distancing and self-isolation, staying at home wherever possible, to help limit the spread of coronavirus, protect the most vulnerable people in our communities and our NHS.
- Due to ongoing building work in response to the pandemic there may be limited parking. Those attending appointments please allow time to find suitable parking.
- A member of staff is located at all main entrances to ensure people wear face coverings, hand sanitise and have their temperature checked before entering the premises.
- You will be asked to clean your hands with hand sanitiser as soon as you arrive. There are hand sanitising stations throughout the hospitals / sites.
- Signage has been introduced advising to 'keep left' in corridors.
- You will find in seating areas there is signage on which chairs to use, this is to help keep people socially distanced.
- Signs have been put up on walls and doors to remind people to maintain social distancing.
- There are protective clear screens located at desks/counters.
- Whilst WWL expects everyone to wear a face covering if they can, they do recognise that some patients may find this difficult due to health or disability. In these instances patients must be reassured and other measures considered on a case by case basis (in line with Trust Infection Control protocol), i.e. clear face shields.
- All staff will wear face masks throughout the hospitals.
- Pharmacy is located opposite the main hospital entrance 1.
- Monday 09:00 - 17:30.
- Tuesday 09:00 - 17:30.
- Wednesday 09:00 - 17:30.
- Thursday 09:00 - 17:30.
- Friday 09:00 - 17:30.
- Saturday 10:00 - 12:00.
- Sunday Closed.
- The venue is situated outside the centre of the town.
- This venue is situated in Wigan.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Wigan Wallgate.
- The venue does have its own car park.
- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park is at the side of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There are 10+ designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 360cm x 520cm (11ft 10in x 17ft 1in).
- The nearest designated bay is 38m (42yd) from the main entrance.
- The furthest designated bay is 70m (77yd) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is level access into the venue.
- The main doors open automatically.
- The doors are single width.
- The door opening is 100cm (3ft 3in) wide.
- There is a small lip at the threshold of the main entrance.
- There is level access to the service.
- There is a hearing assistance system.
- The system is a fixed loop.
- Staff are trained to use the system.
- This venue does play background music.
- The type of flooring in walkways and corridors is wood.
- Lighting levels are medium.
- The counter is 10m (32ft 10in) from the main entrance .
- There is level access to the counter from the entrance.
- There is not a touchscreen.
- There is not a bell to attract attention.
- There is sufficient space to write or sign documents on the counter.
- The height of the counter is medium.
- There is a lowered section.
- Lighting levels are medium.
Waiting Room / Area
- There is a waiting room / area.
- The waiting room / area is 2m (6ft 7in) from the main entrance .
- There is level access into the waiting room / area.
- There are not doors into the waiting room / area.
- There is room for a wheelchair user to manoeuvre.
- The type of flooring is wood.
- All chairs are permanently fixed.
- Chairs with armrests are not available.
- No tables are permanently fixed.
- Announcements are in person.
- The room does have background music playing.
- There is a television.
- Subtitles are available.
- Vending machines are not available.
- There is not a children's play area.
- There is space for an assistance dog to rest.
- Lighting levels are medium.
- There are not accessible toilets within this venue designated for public use.
Availability and Location of Standard Toilets
- Standard toilets are not available.
Baby Change Facilities
- Baby change facilities are not located within the venue.
- Volunteers are available for help and assistance. Volunteers are located on the desks just inside main hospital entrance 1, main hospital entrance 2 and just inside the Christopher Home Building entrance.
- Disability Awareness Training
- All Trust staff undertake disability awareness training as part of their Equality and Diversity training.
- Assistance Dogs
- Assistance dogs are welcome in the hospital and the Outpatient areas.
- However, assistance dogs are not allowed into direct multi-patient clinical areas, such as wards, due to Infection Control and also other reasons.
- Staff are usually asked to accommodate a side room or visiting area for patients that require an assistance dog or people visiting with an assistance dog.
- Patient Information
- Patient information and correspondence can be requested in large print, Braille, audio and in other languages.
- To request these documents please contact the ward / department.Mobility Aids
- Mobility aids available within the hospital include bariatric beds and wheelchairs, manual hoists, hoist slings, tri wheel walkers, walking sticks, walking frames, crutches and commodes which are all available on request.
- There is no charge for mobility aids.
- Volunteers are available for help and assistance.
- Volunteers are located at the desks just inside main hospital entrance 1, main hospital entrance 2 and just inside the Christopher Home Building entrance.
- Language Interpreters
- British Sign Language interpreters can be provided on request.
- An interpreter service is provided for patients whose first language is not English.
- Hearing Assistance
- Portable hearing loops are available on request.
- Switchboard staff are Typetalk aware.
- Children are welcome within the hospital, however, visiting with children under the age of 12 is discouraged, unless the patient is a parent, brother or sister.
- Wheelchair Assistance
- Wheelchair assistance is available on request. Wheelchair assistance can be arranged at the Volunteers Desk on arrival at the hospital. Alternatively you can contact the ward / department you are attending, prior to your visit.
- Motorised Scooters
- Motorised scooters are allowed within the hospital.