Skip to main content

Rainbow Ward

Royal Albert Edward Infirmary, Wigan Lane, Wigan, Lancashire, WN1 2NN

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

COVID-19 Information

  • The information in this section was taken in December 2020.
  • Visiting is suspended with immediate effect and until further notice. The only exceptional circumstances where one visitor – an immediate family member or carer –will be permitted to visit are listed below:
    • The patient you wish to visit is receiving end-of-life care.
    • You are the birthing partner accompanying a woman in labour.
    • You are a parent or appropriate adult visiting your child.
    We ask that you should only visit patients on the hospital sites in these exceptional circumstances if you are not self-isolating and are currently well.
    Please contact the ward or department in advance to discuss appropriate arrangements.
  • The Trust understands that this will be upsetting and are very sorry for any distress that this may cause. However, your health, safety and wellbeing, and that of patients, communities, individuals, and teams across the organisation remain our absolute priority. Please find other ways of keeping in touch with your loved ones in hospital, like phone and video calls.
  • Everyone should follow the expert national guidance on social distancing and self-isolation, staying at home wherever possible, to help limit the spread of coronavirus, protect the most vulnerable people in our communities and our NHS.
  • Due to ongoing building work in response to the pandemic there may be limited parking. Those attending appointments please allow time to find suitable parking.
  • A member of staff is located at all main entrances to ensure people wear face coverings, hand sanitise and have their temperature checked before entering the premises.
  • You will be asked to clean your hands with hand sanitiser as soon as you arrive. There are hand sanitising stations throughout the hospitals / sites.
  • Signage has been introduced advising to 'keep left' in corridors.
  • You will find in seating areas there is signage on which chairs to use, this is to help keep people socially distanced.
  • Signs have been put up on walls and doors to remind people to maintain social distancing.
  • There are protective clear screens located at desks/counters.
  • Whilst WWL expects everyone to wear a face covering if they can, they do recognise that some patients may find this difficult due to health or disability. In these instances patients must be reassured and other measures considered on a case by case basis (in line with Trust Infection Control protocol), i.e. clear face shields.
  • All staff will wear face masks throughout the hospitals.

Location

  • The venue is situated outside the centre of the town.
  • This venue is situated in Wigan.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Wigan Wallgate.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is at the side of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are 10+ designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 360cm x 520cm (11ft 10in x 17ft 1in).
  • The nearest designated bay is 38m (42yd) from the main hospital entrance 1.
  • The furthest designated bay is 70m (77yd) from the main hospital entrance 1.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.

Outside Access (Main Hospital Entrance 1)

  • This information is for the entrance located at the front of the hospital off Wigan Lane.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 132cm (4ft 4in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 130cm (4ft 3in) wide.
  • Comments View
    • The main hospital entrance 1 is on floor level 2.

Level Change (Main Hospital Entrance 1)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance and leading to the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are 0-1-2-3-4.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is medium.

Lift

  • There is a lift for public use.
  • The lift is located along the main corridor.
  • The lift is 80m (87yd) from main hospital entrance 1.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 0-1-2-3-4.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 129cm (4ft 3in).
  • The dimensions of the lift are 170cm x 260cm (5ft 7in x 8ft 6in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • There is a moderate ramp in the main corridor leading to the lift.

Outside Access (Rainbow Ward Entrance)

  • This information is for the entrance located on level 4.
  • There is not level access into the venue.
  • The intercom is in a suitable position to allow wheelchair users to gain access.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are light.
  • The door opening is 164cm (5ft 5in) wide.

Level Change (Main Hospital Corridor)

  • There are various easy to moderate ramps located throughout the hospital corridors.

Reception

  • The desk is 3m (9ft 10in) from the ward entrance .
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk has a lowered section.
  • The desk is generally staffed.
  • Lighting levels are medium.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the desk.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does play background music.
  • The type of flooring in walkways and corridors is non slip.
  • Lighting levels are medium.

Waiting Room / Area

  • There is a waiting room / area.
  • The waiting room / area is 6m (19ft 8in) from the ward entrance .
  • There is level access into the waiting room / area.
  • There are not doors into the waiting room / area.
  • There is room for a wheelchair user to manoeuvre.
  • The type of flooring is vinyl.
  • All chairs are permanently fixed.
  • Chairs with armrests are not available.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The room does have background music playing.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • There is a children's play area.
  • There is space for an assistance dog to rest.
  • Lighting levels are medium.
  • Comments View
    • There is also a waiting room available at the rear of the ward.

Ward

  • There is level access to the ward.
  • The ward is unisex.
  • There are 14 side rooms available.
  • The area / room / bay surveyed was Beds 17-21.
  • The area / room / bay is 21m (23yd) from the ward entrance .
  • There are doors to the bay / side room.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are light.
  • The door opening is 128cm (4ft 2in) wide.
  • The type of flooring is vinyl.
  • There is room for a wheelchair user to manoeuvre between beds.
  • All beds are adjustable.
  • All beds have bedside storage.
  • Bedside services available are television, telephone, radio and games.
  • These services are chargeable.
  • A hoist is available.
  • The hoist is manual.
  • A sling is available.
  • The sling is attached by hook and loop.
  • There is an accessible toilet for visitors to use on the ward.
  • There is a standard toilet for visitors to use on the ward.
  • There is a bathroom on the ward.
  • Lighting levels are medium.
  • Comments View
    • There are multiple bays covering the whole top floor of the hospital.
  • Opening Times View
    • Monday 09:00 - 20:00.
    • Tuesday 09:00 - 20:00.
    • Wednesday 09:00 - 20:00.
    • Thursday 09:00 - 20:00.
    • Friday 09:00 - 20:00.
    • Saturday 09:00 - 20:00.
    • Sunday 09:00 - 20:00.

Consultation / Treatment Room

  • There are 2 consultation/treatment rooms available.
  • The room surveyed was Assessment Room.
  • The consultation / treatment room is 7m (22ft 12in) from the ward entrance .
  • There is level access to the consultation / treatment room.
  • There are doors into the consultation / treatment room.
  • The main doors open away from you (push).
  • The doors are double width.
  • The doors are light.
  • The door opening is 125cm (4ft 1in) wide.
  • The type of flooring is vinyl.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is not adjustable.
  • A hoist is available.
  • The hoist is manual.
  • A sling is available.
  • The sling is attached by hook and loop.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair is not adjustable.
  • No chairs with armrests available.
  • Some tables are permanently fixed.
  • The room does not have background music playing.
  • Lighting levels are medium.

Day Room / Lounge Area (Teen Zone)

  • There is a day room/lounge area.
  • There is level access into the day room/lounge area.
  • The day room/lounge area is always open.
  • There is a/are door(s) into the day room/lounge area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are light.
  • The width of the door opening is 83cm (2ft 9in).
  • The type of flooring is vinyl/laminate.
  • There is not a space for a wheelchair user to manoeuvre.
  • There is a mixture of seating with and without armrests.
  • No chairs are permanently fixed.
  • No tables are permanently fixed.
  • The distance between the floor and the lowest table is 42cm (1ft 5in).
  • The distance between the floor and the highest table is 73cm (2ft 5in).
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • There is a television.
  • Subtitles are available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are medium.

Accessible Bathroom

  • There are accessible bathrooms available.
  • Location and access View
    • The bathroom is unisex.
    • The bathroom is not for the sole use of disabled people.
    • There is no additional signage on or near the accessible bathroom door.
    • The accessible bathroom is 26m (28yd) from the ward entrance .
    • The accessible bathroom is located in the corridor .
    • There is level access to the accessible bathroom.
  • Features and dimensions View
    • A key is not required for the accessible bathroom.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the door is 123cm (4ft 0in).
    • The door is light.
    • The dimensions of the bathroom are 500cm x 380cm (16ft 5in x 12ft 6in).
    • The bathroom has a non slip floor.
    • Floor manoeuvring space is clear in the bathroom.
  • Position of fixtures View
    • There is a lateral transfer space.
    • The lateral transfer space is 110cm (3ft 7in).
    • As you face the toilet pan the transfer space is on the left.
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
  • Features and dimensions View
    • There is a functional emergency alarm available.
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is 86cm (2ft 10in) high.
    • The tap type is lever.
    • There is not a mixer tap for the sink.
    • There are mirrors in the accessible bathroom.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
  • Bath details View
    • There is a bath.
    • The height of the side of the bath from floor level is 90cm (2ft 11in).
    • The tap type is push.
    • There is not a mixer tap.
    • There is not a shower over the bath.
    • There are not wall mounted handrails available.
  • Wheel in shower details View
    • There is a wheel in shower.
    • The shower head height is adjustable.
    • The shower control type is twist/turn.
    • The shower seat is flip down.
    • The flip down or fixed seat height is 46cm (1ft 6in).
    • There are handrails available.
  • Colour contrast and lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • Lighting levels are medium.
  • Comments View
    • Baby change facilities are located within the venue.
    • The baby change facilities are located within the adapted bathroom.
    • The height of the baby change table once extended is 90cm (2ft 11in).
    • Inside the venue, there is level access to the baby change facility.
    • Patient toilets are located within each of the rooms and bays.

Accessible Shower

  • Accessible shower facilities are available.
  • The showers are located to the rear of the ward.
  • The facilities available in the accessible shower are an adjustable shower head, handrails and a flip down seat.
  • The height of the seat is 48cm (1ft 7in).
  • Other facilities available are a toilet and sink.
  • There is level access to the services from the shower facilities.
  • Comments View
    • Shower facilities are located within each of the rooms and bays.

Standard Shower

  • There are standard level access shower facilities available.
  • The showers are located to the rear of the ward.
  • There is level access to the services from the shower facilities.

Standard Toilet(s)

Additional Info

  • Volunteers are available for help and assistance. Volunteers are located on the desks just inside main hospital entrance 1, main hospital entrance 2 and just inside the Christopher Home Building entrance.
  • Comments View
    • Disability Awareness Training
    • All Trust staff undertake disability awareness training as part of their Equality and Diversity training.
    • Assistance Dogs
    • Assistance dogs are welcome in the hospital and the Outpatient areas.
    • However, assistance dogs are not allowed into direct multi-patient clinical areas, such as wards, due to Infection Control and also other reasons.
    • Staff are usually asked to accommodate a side room or visiting area for patients that require an assistance dog or people visiting with an assistance dog.
    • Patient Information
    • Patient information and correspondence can be requested in large print, Braille, audio and in other languages.
    • To request these documents please contact the ward / department.Mobility Aids
    • Mobility aids available within the hospital include bariatric beds and wheelchairs, manual hoists, hoist slings, tri wheel walkers, walking sticks, walking frames, crutches and commodes which are all available on request.
    • There is no charge for mobility aids.
    • Volunteers
    • Volunteers are available for help and assistance.
    • Volunteers are located at the desks just inside main hospital entrance 1, main hospital entrance 2 and just inside the Christopher Home Building entrance.
    • Language Interpreters
    • British Sign Language interpreters can be provided on request.
    • An interpreter service is provided for patients whose first language is not English.
    • Hearing Assistance
    • Portable hearing loops are available on request.
    • Typetalk
    • Switchboard staff are Typetalk aware.
    • Children
    • Children are welcome within the hospital, however, visiting with children under the age of 12 is discouraged, unless the patient is a parent, brother or sister.
    • Wheelchair Assistance
    • Wheelchair assistance is available on request. Wheelchair assistance can be arranged at the Volunteers Desk on arrival at the hospital. Alternatively you can contact the ward / department you are attending, prior to your visit.
    • Motorised Scooters
    • Motorised scooters are allowed within the hospital.