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Surgical Admissions Lounge

Royal Albert Edward Infirmary, Wigan Lane, Wigan, Lancashire, WN1 2NN

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COVID-19 Information

  • The information in this section was taken in December 2020.
  • Visiting is suspended with immediate effect and until further notice. The only exceptional circumstances where one visitor – an immediate family member or carer –will be permitted to visit are listed below:
    • The patient you wish to visit is receiving end-of-life care.
    • You are the birthing partner accompanying a woman in labour.
    • You are a parent or appropriate adult visiting your child.
    We ask that you should only visit patients on the hospital sites in these exceptional circumstances if you are not self-isolating and are currently well.
    Please contact the ward or department in advance to discuss appropriate arrangements.
  • The Trust understands that this will be upsetting and are very sorry for any distress that this may cause. However, your health, safety and wellbeing, and that of patients, communities, individuals, and teams across the organisation remain our absolute priority. Please find other ways of keeping in touch with your loved ones in hospital, like phone and video calls.
  • Everyone should follow the expert national guidance on social distancing and self-isolation, staying at home wherever possible, to help limit the spread of coronavirus, protect the most vulnerable people in our communities and our NHS.
  • Due to ongoing building work in response to the pandemic there may be limited parking. Those attending appointments please allow time to find suitable parking.
  • A member of staff is located at all main entrances to ensure people wear face coverings, hand sanitise and have their temperature checked before entering the premises.
  • You will be asked to clean your hands with hand sanitiser as soon as you arrive. There are hand sanitising stations throughout the hospitals / sites.
  • Signage has been introduced advising to 'keep left' in corridors.
  • You will find in seating areas there is signage on which chairs to use, this is to help keep people socially distanced.
  • Signs have been put up on walls and doors to remind people to maintain social distancing.
  • There are protective clear screens located at desks/counters.
  • Whilst WWL expects everyone to wear a face covering if they can, they do recognise that some patients may find this difficult due to health or disability. In these instances patients must be reassured and other measures considered on a case by case basis (in line with Trust Infection Control protocol), i.e. clear face shields.
  • All staff will wear face masks throughout the hospitals.

Getting To The Hospital

  • By Road View
    • Directions from the North: Follow the M6 South bound heading for Wigan. At junction 27, Standish, leave the M6. Get in the left hand lane of the slip road and take the A5029 which is the first left turn off the roundabout at the top of the slip road. You are now on a dual carriage way for approximately 600 yards. Keep left. At the end of dual carriage way you reach a junction, turn Left for Wigan (A49). You are still on the A5029 and are heading for Wigan town centre. (At this point you can also follow signs for Haigh Hall Country Park as they will take you the same destination). Continue on the A5029 going straight through the first set of lights until you reach the second set of traffic lights at Standish Village. At these traffic lights turn right onto the High Street, heading for Wigan on the A49. Continue along the A49 following signs for Wigan town centre. Eventually you will come to a small roundabout (Boar's Head Pub). Go right at this roundabout and continue along the A49 for approximately two miles going straight through a mini roundabout. If you stay in the left hand lane on the roundabout you will have priority to pass. Eventually you will arrive at the Royal Albert Edward Infirmary which is on your right. Directions from the South: Follow the M6 North bound heading for Wigan. At junction 25 leave the M6. Get in the left hand lane of the slip road. At the roundabout take the first exit (left), following signs for Town Centre, A49. Continue on this road for approximately 400 metres (past a retail park on the left) until you reach the next roundabout, you will need to get in the right hand lane. At this roundabout go right round and take the third exit onto the B5238/Poolstock Lane. Continue on this road for approximately 2 miles. After crossing a mini roundabout turn left at the traffic lights following the B5238/Chapel Lane. Continue on this road following Chapel Lane through 4 sets of traffic lights. At the fifth set of lights you will come to a T junction signposted A49 Preston/Standish. This will also be marked on the road lane (there will be a large hotel on your right hand side and a Rileys Snooker Hall directly in front of you). Bear to the right at this junction again, staying in the left hand lane marked A49, following the sign A49/Preston. You will start picking up the signs for the Hospital at this junction. At the next set of traffic lights go straight through (you will see a Tesco on the left) joining Central Park Way and going up the hill, again following the A49. This bends to the right and joins Wigan Lane. Carry on up the hill for approximately a quarter of a mile and the Royal Albert Edward Infirmary is on the left hand side.
    • Car parking is available on a Pay and Display basis. It applies to all cars parks and includes Blue Badge bays. The cost is: Up to 30 minutes drop off Free Up to two hours £2.50 Between two and four hours £4.50 Over four hours £6.00 Please bring some change for the pay and display machines as they don't accept notes. There is a concession for long term patients/visitors of £2.50 for each and every 24 hr period providing the visitor acquires a concessionary pass from either the security department or the relevant ward and the pass is clearly displayed in the vehicle windscreen. Car Parking Concession Criteria: Any oncology patient who attends the Trust for frequent regular treatment will receive free parking for the length of their treatment. This criterion was agreed by Macmillan Cancer Support. Any patients attending clinics at the Trust for a minimum of one day a week for an extensive period will receive free parking. Visitors of patients hospitalised for 2 weeks or more will be offered free parking for the duration of the patients stay.
  • By Bus View
    • The nearest bus stops are located on Wigan Lane with services 362 and 638 operating here.
  • By Train View
    • The nearest train stations are Wigan Wallgate and which is approximately a 10 minute taxi ride and Wigan North Western which is a 9 minute taxi ride.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located to the left of Main Entrance 1.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01942 244 000.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers do not receive disability awareness / equality training.
  • Hospital staff do receive disability awareness / equality training.
  • Volunteers can be found in front of Main Entrance 1.
  • Hospital staff receive deaf awareness training.
  • Documents are available in an alternative format and can be provided to include: Braille, large print, different languages on request and audio.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs, tri wheel walkers, walking frames, walking sticks, mobile hoists, hoist slings and crutches.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is at the front of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are 10+ designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).
  • The nearest designated bay is 10m (32ft 10in) from the main hospital entrance 2.
  • The furthest designated bay is 35m (38yd) from the main hospital entrance 2.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • The car park surface is tarmac.
  • There is a dropped kerb / non stepped access from the car park to the venue.
  • The dropped kerb does have tactile paving.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.

Getting To (Surgical Admissions Lounge)

  • The Surgical Admissions Lounge is/are located on the first floor of the Christopher Home Building.
  • Access to the Surgical Admissions Lounge is via the Christopher Home Main Entrance.
  • Enter via the Christopher Home Main Entrance and bare left to Primary Care Suite. Go through a single heavy door and the lift is located on the right. Take the lift to first floor. Exit the lift, turn right and the entrance to the Surgical Admissions Lounge is located ahead.
  • There is step free access, via lift, to the Surgical Admissions Lounge.
  • There is a/are manual, heavy, single door(s) between the Christopher Home Main Entrance and the department/service.
  • Wayfinding signage is provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Christopher Home Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital site near Main Hospital Entrance 2.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 151cm (4ft 11in).
    • There is an intercom.
    • The height of the intercom is 151cm (4ft 11in).
    • There is not a door release button when exiting.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 110cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.

Entrance (Primary Care Suite)

  • Entrance Details View
    • This information is for the entrance located on the ground floor of the Christopher Home building.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 126cm (4ft 2in).
    • There is a door release button when exiting.
    • The height of the door release button is 120cm (3ft 11in).
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width with a locked extension leaf.
    • The door(s) is/are heavy.
    • The width of the door opening is 86cm.

Other Floors

  • Stairs View
    • Signs indicating the location of the stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are G,1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on the right going up.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are provided on landings.
    • The lighting levels are good.

Lift

  • There is a lift for public use.
  • The lift is located on the ground floor inside the Primary Care Suite.
  • Signs indicating the location of this lift are clearly visible from the entrance.
  • The lift is approximately 2m (2yd 7in) from the Surgical Admissions Lounge entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G,1.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 129cm (4ft 3in).
  • The dimensions of the lift are 157cm x 220cm (5ft 2in x 7ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Opening Times

  • Monday 07:00 - 20:30.
  • Tuesday 07:00 - 20:30.
  • Wednesday 07:00 - 20:30.
  • Thursday 07:00 - 20:30.
  • Friday 07:00 - 20:30.
  • Saturday Closed.
  • Sunday Closed.

Entrance (Surgical Admissions Lounge)

  • Entrance Details View
    • This information is for the entrance located on the first floor of the Christopher Home Building.
    • The entrance area/door is not clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width with a locked extension leaf.
    • The door(s) is/are heavy.
    • The width of the door opening is 79cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.

Reception (Booking Office)

  • Reception View
    • The reception point is located off the main corridor in Primary Care Suite.
    • The reception point is approximately 10m (10yd 2ft) from the Surgical Admissions Lounge entrance.
    • Clear signage for the reception area/desk is not visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is low (76cm or lower).
    • There is sufficient space to write or sign documents on the counter.
    • The counter is not staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system.

Inside Access (Surgical Admissions Lounge)

  • There is level access once inside.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Wayfinding signage is available.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are varied.

Waiting Room / Area (Main Corridor)

  • There is a waiting room / area.
  • The waiting room / area is approximately 3m from the Surgical Admissions Lounge entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is a space for a wheelchair user to wait within the seating area.
  • All chairs are permanently fixed.
  • All chairs have armrests.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are medium.

Waiting Room / Area (Female Waiting Room)

  • There is a waiting room / area.
  • The waiting room / area is approximately 14m from the Surgical Admissions Lounge entrance.
  • There is level access into the waiting room / area.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 87cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is not a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • All chairs have armrests.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are medium.

Waiting Room / Area (Male Waiting Area)

  • There is a waiting room / area.
  • The waiting room / area is approximately 20m from the Surgical Admissions Lounge entrance.
  • There is level access into the waiting room / area.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 86cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is not a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • All chairs have armrests.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are available.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are medium.

Consultation / Treatment Room (Consultation Room)

  • There is / are 2 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Room 3.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with an open extension leaf.
  • The door(s) is/are heavy.
  • The width of the door opening is 97cm (3ft 2in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist can be brought in from another department.
  • There is sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • All chairs have armrests available.
  • No tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.
  • Comments View
    • There is a toilet and shower in this room but these are not accessible.

Consultation / Treatment Room (Bay 2)

  • There is / are 2 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Bay 2.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are heavy.
  • The width of the door opening is 85cm (2ft 9in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • A hoist can be brought in from another department.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are some chairs with armrests available.
  • Some tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Standard Changing Room (Female and Male Changing Rooms)

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) surveyed is/are located off the main corridor.
  • The standard changing room(s) is/are approximately 24m (26yd 9in) from the Surgical Admissions Lounge entrance.
  • There is level access to the standard changing room(s).

Accessible Toilet

  • Accessible toilet facilities are not available.
  • Comments View
    • The nearest accessible toilet is located on the ground floor of the Christopher Home building.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located off the main corridor.
    • The female toilet(s) is/are approximately 14m (15yd 11in) from the Surgical Admissions Lounge entrance.
    • Inside the venue, there is level access to the female toilet(s).
    • An ambulant toilet with wall mounted grab rails is not available.
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located off the main corridor.
    • The male toilet(s) is/are approximately 26m (28yd 1ft) from the Surgical Admissions Lounge entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • An ambulant toilet with wall mounted grab rails is not available.
    • Lighting levels are medium.

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