- The information in this section was taken in December 2020.
- Visiting is suspended with immediate effect and until further notice.
The only exceptional circumstances where one visitor – an immediate family member or carer –will be permitted to visit are listed below:
• The patient you wish to visit is receiving end-of-life care.
• You are the birthing partner accompanying a woman in labour.
• You are a parent or appropriate adult visiting your child.
We ask that you should only visit patients on the hospital sites in these exceptional circumstances if you are not self-isolating and are currently well.
Please contact the ward or department in advance to discuss appropriate arrangements.
- The Trust understands that this will be upsetting and are very sorry for any distress that this may cause. However, your health, safety and wellbeing, and that of patients, communities, individuals, and teams across the organisation remain our absolute priority. Please find other ways of keeping in touch with your loved ones in hospital, like phone and video calls.
- Everyone should follow the expert national guidance on social distancing and self-isolation, staying at home wherever possible, to help limit the spread of coronavirus, protect the most vulnerable people in our communities and our NHS.
- Due to ongoing building work in response to the pandemic there may be limited parking. Those attending appointments please allow time to find suitable parking.
- A member of staff is located at all main entrances to ensure people wear face coverings, hand sanitise and have their temperature checked before entering the premises.
- You will be asked to clean your hands with hand sanitiser as soon as you arrive. There are hand sanitising stations throughout the hospitals / sites.
- Signage has been introduced advising to 'keep left' in corridors.
- You will find in seating areas there is signage on which chairs to use, this is to help keep people socially distanced.
- Signs have been put up on walls and doors to remind people to maintain social distancing.
- There are protective clear screens located at desks/counters.
- Whilst WWL expects everyone to wear a face covering if they can, they do recognise that some patients may find this difficult due to health or disability. In these instances patients must be reassured and other measures considered on a case by case basis (in line with Trust Infection Control protocol), i.e. clear face shields.
- All staff will wear face masks throughout the hospitals.
Getting To The Hospital
- Directions from the North: Leave the M6 at junction 27 (sign posted Wigan, Parbold, A5209). At roundabout take the 1st exit onto the A5209. At the T-junction turn right onto the A5209. At traffic signals turn right onto A49. At the roundabout take the 2nd exit onto the A49 and follow the A49 (Wigan Road) pass the Royal Albert Edward Infirmary. Continue on through Wigan Centre and turn right onto the B5375 (Parsonage Way). The Thomas Linacre Centre is located 300 metres on the right. Directions from the South: Leave the M6 at junction 25, exit onto the A49 (Turn left at roundabout following the A49). At the roundabout, take the 3rd exit onto B5238/Poolstock Lane. Continue to follow the B5238. Cross the mini roundabout and turn left at the traffic lights following the B5238/Chapel Lane. Continue to follow Chapel Lane. Continue to follow A49 / River Way. Turn left at the traffic lights (the Mercure Oak Hotel will be on the right) onto Powell Street / Northway. Continue through into Wigan on the B5376 (Northway) and then turn right onto the B5375 (Parsonage Way). The Thomas Linacre Centre is located 300 metres on the right.
- The car park is open air with tarmac surface. There are 7 Blue Badge Bays available. The payment machines accept cash only. Concessionary parking is available, restrictions apply. Up to 30 minutes drop off Free Up to 1 hour £1.70 Up to two hours £2.70 Between two and four hours £5.00 Over four hours £6.50 Please bring some change for the pay and display machines as they don't accept notes. Concessionary parking is available, restrictions apply.
- There is a bus stop located on Parson's Walk for the 635 service. The bus stop is about 121ft from the entrance.
- The nearest train stations are Wigan Wallgate which is a 10 minute taxi ride from the hospital or Wigan North Western which is a 9 minute taxi ride from the hospital.
- Please see the link below for bus services and timetables.
- To view the web page described above click here (opens in new tab).
- Please see the link below for train services and timetables.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- There is not a Patient Advice and Liaison Service (PALS) at the hospital.
- Volunteers do not receive disability awareness / equality training.
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found at the Main Entrance Information Desk.
- Hospital staff do receive disability awareness / equality training.
- No hospital staff receive deaf awareness training.
- Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request and audio on request.
- There is not an assistance dog toilet or toileting area on the hospital site.
- Water bowls for assistance dogs are available.
- BSL interpreters cannot be provided on request.
- Language interpreters cannot be provided on request.
- A mobility scooter charging point is not available at the hospital.
- Mobility aids are available to help patients move around and include; wheelchairs, walking frames and crutches.
- To obtain mobility aids please contact a member of staff.
- The hospital does have a dedicated car park.
- The car park is located at the front of the building off Parsons Walk.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 7 designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 470cm (7ft 7in x 15ft 5in).
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is not a designated drop-off point.
- There are parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park.
- Payment signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is not free for Blue Badge holders.
- Payment machines are located throughout the car park.
- There is not a payment machine at a convenient height for wheelchair users.
Access to the Hospital
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 14m (15yd 11in) from the Main Hospital Entrance.
- Please note that the payment machines only accept cash.