Access Guide
Overview
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About
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- This is one of several World Horse Welfare locations with a range of different bookable educational and visitor services and facilities.
- Facilities available in the venue include: visitor centre, cafe, toilets, walks, shop.
- View information on opening times
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab) .
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps or slopes: some of the walks have moderate hills.
- Access throughout may include manual doors.
- The following facilities are available: a seat/chair, a hearing assistance system, a manual wheelchair and a water bowl for assistance dogs.
- Additional facilities/services include: Wi-Fi.
- Staff receive the following training: First Aid and SafeguardingTraining.
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Toilet and Changing Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located in the visitor centre.
- The male and female step-free toilet facilities are located in the visitor centre.
- Parent and baby changing facilities are located within the toilet with adaptations.
Parking
- The car park is located in front of the Visitor Centre.
- The car park is open air/surface.
- There are 3 designated Blue Badge parking bays available.
- The Blue Badge bays have faded markings.
- There is a marked zone to both sides but not at the rear.
- The most accessible route from the Blue Badge parking has a dropped kerb without tactile paving and step-free level access.
- Parking is free for all users.
Entrance (Visitor Centre)
- This entrance is located at the front of the building.
- There is step-free level access at the entrance.
- There are double manual doors at this entrance, however one door is locked.
- The door opens towards you.
- The width of the opening is 90cm.
- There is step-free level access as you enter.
Reception (with Gift Shop)
- The reception is located as you enter the Visitor Centre.
- The journey time to this reception from the entrance is approximately less than a minute.
- There is step-free level access to reception.
- The height of the reception desk is 93cm.
- There is a lowered section at the desk, however it is not at a suitable height for a wheelchair user .
- There is a clearly signed portable hearing assistance system.
- There is no (or very little) background noise in this area.
Eating and Drinking (Bistro)
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Location and Service
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- The Bistro is located to the right after the reception desk.
- The most accessible route has step-free level access.
- This area has staff who can provide assistance with ordering.
- Full table service is available.
- Menus are handheld and available on a board.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws, takeaway cups and takeaway cutlery.
- There is a portable hearing assistance system on request.
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Order and Payment
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- The payment counter was surveyed.
- The counter is located to the left as you enter the Bistro.
- There is step-free level access to the counter.
- The height of the counter is 110cm.
- There is not a lowered section at the counter.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Seating available in this area includes: chairs without armrests.
- Furniture available in this area includes: tables and coffee tables.
- There is background noise in this area.
Seating Area (Decking Area)
- The seating area is located to the rear of the Bistro.
- The seating area is uncovered.
- The most accessible route to the seating area has step-free level access and manual doors.
- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Seating available in this area includes: chairs with armrests.
- Furniture available in this area includes: tables.
- There is no (or very little) background noise in this area.
- The width of the door to access the decking is 83cm. The windows can concertina out to provide a larger opening during the warmer months.
Toilet with Adaptations (Left Hand Transfer)
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Location and Access
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- The toilet surveyed is located to the left, immediately as you enter the building.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards.
- The width of the door opening is 90cm.
- The door has a twist lock.
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Dimensions and Features
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- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 98cm (from the side of the toilet pan to the wall).
- There is a spatula flush on the non-transfer side.
- There is a horizontal grab rail on the non-transfer side.
- There is a vertical grab rail on the transfer side.
- There is a dropdown rail on the transfer side.
- The toilet seat is 48cm from the floor.
- There is a wall mounted toilet roll holder, a wash basin, a wall mounted soap dispenser and a hand dryer available.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
- Additional features include: a mirror, a coat hook and a baby changing table.
Entrance (Second-Hand Tack Shop)
- This entrance is located to the right as you enter the Visitor Centre.
- There is step-free level access at the entrance.
- There is a single manual door at this entrance.
- The door opens away from you.
- The width of the opening is 90cm.
- There is step-free level access as you enter.
Shop (Second-Hand Tack Shop)
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Getting Around
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- There is step-free level access throughout all areas.
- There is no (or very little) background noise.
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Payment
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- The checkout area is located at the reception desk.
- There is step-free level access to the checkout area.
Outdoor Spaces (Farm Walks)
- The following is available in this area: farmland.
- Outdoor areas consist of grass and compact earth.
- There are footpaths in some areas.
- There are some seats situated along the paths for people to rest.
- The paths have uneven surfaces.
- There are four designated walks which vary in difficulty.