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Frequently Asked Questions

About Our Website, App, and Organisation

AccessAble provide free online Detailed Access Guides to thousands of venues across the UK and Ireland.

  • How do you get the information in an Access Guide?
    We get this information by sending a surveyor to visit each venue. The surveyor collects the data on a hand held computer, taking relevant measurements and photographs and talking to a representative of the service face to face. The survey template that is used can collect over 1000 individual pieces of information, per venue, relating to accessibility. The template has been developed in consultation with 100s of different disability groups.
  • How are you funded?
    Our funding comes from our partners who commission Access Guides and other services from us. We currently work with over 350 partners across the UK and Ireland.
  • How can I get involved?
    There are loads of ways you can get involved with AccessAble. You can sign up for our newsletter and follow us on social media to get the latest news and join in our discussion groups. You can come along to one of our engagement events or surveyor workshops. You can suggest a venue for us to include on the website or a way we can promote our Access Guides. You can also apply for a role in our friendly team.
  • How often is this information reviewed?

    Every venue on the website is contacted each year to find out if their access has changed. A venue owner or customer can contact us at any time to inform us of changes to venues. Venues which have had structural changes are revisited by AccessAble surveyors annually, a note of any changes will be made as soon as we are informed, but full details will not be taken until we can collect them in person.

  • Why do you cover venues that aren't accessible to me?

    AccessAble does not aim to tell anyone what is right or wrong for them, we aim to give detailed information about what you will find at a particular building or attraction. We provide information that relates to a wide range of impairments and we recognise that what is accessible to one person is not necessarily accessible to another person. As a result we provide information and people then decide what is accessible to them.

  • How do I contact the venues listed on

    If you’d like to contact any of the venues listed on directly, with feedback or questions, you can use the contact details listed at the top of the venue’s Detailed Access Guide. These include a telephone number, a link to send an email, and a link to visit the venue’s website.

About Accessibility and Disability

Here are some questions about accessibility and disability we get asked a lot. If you don’t find an answer here please contact us and we will try to help.

Can't find an answer to your question? Contact Us