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The new name for DisabledGo
"image of computer screen"

Accessibility Policy

Our website and App is always being updated and improved. We've tried to build both in  a way that places accessibility and usability at the centre.   
We've introduced many new accessibility features to help make your experience of our website as good as possible. 

We believe you should be able to access our website and App with assistive technology, like JAWS (Job Access With Speech), NVDA (Non Visual Desktop Access), ZoomText, and Dragon Naturally Speaking. It should also be usable with screen magnifiers and your operating system’s speech recognition software.

We’re committed to achieving level AA of the Web Content Accessibility Guidelines (WCAG) 2.0, independently accredited by our partners Shaw Trust Website Accessibility Accreditation Service. Our site was audited by disabled people and accessibility experts in August 2018, and we have implemented their recommendations.
We'd be very grateful for your feedback on how accessible our site is for you, so that we can keep improving it. Please email feedback to [email protected] (opens email client)

Browsers we support

Our accessibility features work when using the following browsers:

  • Chrome
  • Safari
  • Firefox
  • IE11 
  • Microsoft Edge

We have chosen these browsers because they are the most common, covering over 98% of all web users.

Changing colours and text size

We’ve tried to use colours and text sizes that make the words on our webpages easy to read, but we know that everyone will have their own preferences. 
You may be able to set your own text size and colours within your browser.

If you need extra help in using computers, the web and assistive technology, we recommend This site has videos and information to help you use the accessibility features of your computer and how to make it easier to use the web.


If you would rather not change your browser settings we have included a tool called ReciteMe on our website. This tool can make the text bigger, change the font and change the colours used on the pages.

ReciteMe can also read words or pages of text aloud to you and can translate the page into different languages.
You can find out more about how to use ReciteMe here

Skipping to main content 

If you’re using a screen reader or keyboard, use the ‘Skip to content’ link at the top of every page to skip the navigation and get to the content quickly.

Heading structure 

We do our best to ensure that all pages of our website have a correct heading structure, which makes them easier to navigate. 

Alternative formats

If you would like any of the information on the website or App in an alternative format please email [email protected] (opens email client) with your details, and tell us what you need. If it’s easier, you can call us on 01438 842710.