Please read these Website Conditions carefully before using AccessAble's website or other digital services.

These Website Conditions set out the terms on which you may use www.AccessAble.co.uk (the Website) and any other AccessAble digital service that links to these conditions (together, the Services).

By accessing or using the Services, you confirm that you accept these Website Conditions and agree to comply with them.

If you do not agree to these conditions, you must not use the Services.

1. About AccessAble

The Website is operated by Disabled Enabled Limited, trading as AccessAble ("AccessAble", "we", "us" or "our").

Disabled Enabled Limited is registered in England and Wales under company number 03989521.

Registered office:

Unit 1
The Cam Centre
Wilbury Way
Hitchin
Hertfordshire
SG4 0TW

Our main trading address is:

18–20 High Street
Stevenage
Hertfordshire
SG1 3EJ

Our VAT registration number is 764352815.

2. Other terms that apply

The following policies also apply to your use of the Services:

• our Privacy Policy, which explains how we process personal data;
• our Acceptable Use Policy, which sets out permitted and prohibited uses of the Services; and
• our Cookie Policy, which explains how cookies and similar technologies are used.

If you have a separate written agreement with AccessAble, including as a client, partner or licensee, that agreement may give you additional rights to use particular AccessAble services, content or data.

Nothing in these Website Conditions gives you rights beyond those expressly set out here or in any separate written agreement with AccessAble.

3. Changes to these conditions

We may revise these Website Conditions from time to time by updating this page.

The version published on the Website at the time you use the Services will apply to that use. You should check this page periodically for changes.

4. Changes to the Services

We continually develop and update our Services.

We may change, update, suspend, withdraw or discontinue any part of the Services or any content or functionality made available through them.

We will take reasonable steps to maintain the availability and usefulness of the Services, but we do not guarantee that they will always be available, uninterrupted or unchanged.

5. Access to the Services

The Website is made available free of charge for individuals who wish to access accessibility information.

You are responsible for making any arrangements necessary for you to access the Services and for ensuring that anyone accessing them through your internet connection is aware of these Website Conditions and complies with them.

We may restrict or suspend access where reasonably necessary to protect the Services, our users, our intellectual property or our systems.

6. Accounts and passwords

Where the Services allow you to create an account, you are responsible for keeping your login details confidential.

You must not disclose your password or other security information to another person.

We may suspend or disable an account if we reasonably believe:

• it has been compromised;
• it is being misused;
• it is being used in breach of these Website Conditions or our Acceptable Use Policy; or
• doing so is reasonably necessary to protect AccessAble, our users or our systems.

If you know or suspect that somebody else has accessed your account, you should contact us promptly.

7. AccessAble Content and Data

For the purposes of these Website Conditions, AccessAble Content and Data includes, where applicable:

• Detailed Access Guides and the information contained within them;
• accessibility information and survey data;
• measurements, descriptions, observations and classifications;
• photographs, illustrations and graphics;
• accessibility symbols;
• text and written content;
• reports and other published information;
• the selection, organisation, structure and presentation of information;
• databases and datasets;
• software-generated outputs made available through the Services; and
• other material created or commissioned by AccessAble.

The fact that AccessAble Content and Data can be viewed publicly or accessed free of charge does not mean that it is in the public domain, constitutes open data or is available for unrestricted reuse.

8. Intellectual property rights

We are the owner or licensee of intellectual property rights in the Services and in AccessAble Content and Data made available through them.

These rights may include copyright, database rights, trade marks and other intellectual property rights.

The Website may also contain material belonging to our clients, partners or other third parties, including logos, trademarks, photographs and corporate information. Rights in that material remain with the relevant rights holders.

All rights are reserved except where expressly stated otherwise.

9. Permitted personal use

AccessAble's accessibility information is published primarily to help individuals understand the accessibility of places and make informed decisions about whether a place will meet their individual requirements.

You may:

• view and use the Website and AccessAble Content and Data for your own personal use;
• print or download reasonable extracts for your own personal use;
• save links to AccessAble pages;
• send or share links to AccessAble pages with other people; and
• direct other people to information on AccessAble.co.uk.

Any permitted copy must retain any copyright, attribution or other rights notices associated with the original content.

Permitted personal use does not give you ownership of, or any wider licence to use, AccessAble Content and Data.

10. Reuse of AccessAble Content and Data

Unless you have AccessAble's prior written permission or a separate written agreement expressly permitting the use, you must not:

• reproduce or republish AccessAble Content and Data;
• copy AccessAble Content and Data into another website, application or digital service;
• distribute or supply AccessAble Content and Data to third parties;
• create or populate another database or dataset using AccessAble Content and Data;
• aggregate AccessAble Content and Data with other information for publication or distribution;
• incorporate AccessAble Content and Data into a mapping service, directory, search service, accessibility service or other product;
• make AccessAble Content and Data available through an API or other data feed;
• systematically extract or download AccessAble Content and Data;
• scrape, crawl or harvest AccessAble Content and Data;
• reproduce substantial parts of AccessAble's databases;
• repeatedly or systematically extract or reuse parts of AccessAble's databases in a way that conflicts with their normal exploitation or prejudices AccessAble's legitimate interests;
• sell, sublicense, commercialise or otherwise exploit AccessAble Content and Data; or
• permit or enable another person or organisation to do any of the above.

These restrictions apply irrespective of whether the proposed use is commercial, non-commercial, charitable, voluntary, academic, public-sector, not-for-profit or otherwise.

Public availability of the information does not, by itself, grant permission for reuse.

If you wish to use AccessAble Content and Data for purposes beyond the permitted personal use described in these conditions, you should contact AccessAble to discuss permission or licensing.

Nothing in these Website Conditions restricts a use that is expressly permitted by applicable law and cannot lawfully be restricted by contract.

11. Automated access, text and data mining and artificial intelligence

Except where expressly authorised by AccessAble in writing or permitted by applicable law, you must not use automated systems or processes to access, copy, extract, collect or reuse AccessAble Content and Data.

This includes using AccessAble Content and Data for the purpose of:

• training, developing, testing or evaluating artificial intelligence or machine-learning models;
• creating or enriching datasets used by artificial intelligence systems;
• retrieval-augmented generation or similar systems where AccessAble information is ingested, stored or reproduced;
• automated text or data analysis;
• automated aggregation or content generation; or
• developing competing or substitute information services.

Where applicable law provides a right or exception which cannot be excluded by contract, nothing in these Website Conditions is intended to override that right or exception.

AccessAble may use reasonable technical measures to protect the security, integrity and availability of its Services and data.

12. Linking to AccessAble

You may link to publicly available pages on AccessAble.co.uk provided that the link:

• is fair and lawful;
• directs users to the relevant AccessAble page;
• does not reproduce AccessAble Content and Data on another service;
• does not suggest an association, partnership, approval or endorsement by AccessAble where none exists;
• does not misrepresent AccessAble or the information provided; and
• does not damage or take unfair advantage of AccessAble's reputation.

You must not frame the Website or display an AccessAble webpage within another website or application in a manner that obscures its source or gives the impression that the content forms part of another service.

A hyperlink to AccessAble does not grant permission to copy, extract, republish or otherwise reuse the information contained on the linked page.

AccessAble clients and partners may have additional linking and promotional rights under their separate agreements with us.

We reserve the right to withdraw linking permission where reasonably necessary.

13. Accuracy and changes to accessibility information

We take reasonable steps to ensure that AccessAble's accessibility information is detailed, accurate and useful.

Physical environments, services, facilities and operational arrangements can change after information has been collected or published.

We therefore cannot guarantee that all information will remain complete, accurate or current at all times.

Where we are informed that something has changed, we will deal with that information in accordance with our usual processes.

Users should consider their own individual requirements and, where appropriate, contact the relevant venue or organisation before travelling or making important arrangements.

14. No professional advice

Content available through the Services is provided for information purposes.

Unless expressly stated otherwise, it does not constitute legal, medical, building-control, design, regulatory or other professional advice.

Professional or specialist advice should be obtained where appropriate before acting or refraining from acting on information made available through the Services.

15. Uploading or submitting content

Where the Services allow you to submit information, feedback, photographs, comments or other content, your contribution must comply with our Acceptable Use Policy.

You confirm that you have the right to provide the material you submit.

Unless we tell you otherwise at the point of submission, you grant AccessAble a non-exclusive, royalty-free licence to use material you submit for the purposes of:

• investigating or updating accessibility information;
• operating and improving the Services;
• communicating with relevant venues or organisations; and
• carrying out AccessAble's activities.

We will process any personal data contained in submissions in accordance with our Privacy Policy.

We reserve the right to remove submitted material where appropriate.

16. Third-party websites and services

The Services may contain links to websites and resources operated by third parties.

These links are provided for information and convenience only.

Unless expressly stated otherwise, AccessAble does not control, approve or endorse third-party websites or their content and is not responsible for their availability, accuracy, security or privacy practices.

17. Viruses and security

We take reasonable measures to protect the Services, but we do not guarantee that they will always be secure or free from bugs, viruses or other harmful material.

You are responsible for using appropriate security and virus-protection measures.

You must not:

• knowingly introduce viruses, malware or other technologically harmful material;
• attempt to gain unauthorised access to our systems, servers, databases or accounts;
• probe, scan or test the vulnerability of our systems without permission;
• circumvent security or access controls; or
• carry out or facilitate a denial-of-service or distributed denial-of-service attack.

We may report suspected unlawful activity to the appropriate authorities.

18. Suspension or termination

If you breach these Website Conditions or the Acceptable Use Policy, we may take reasonable action including:

• restricting or suspending access;
• disabling an account;
• blocking automated access;
• requesting deletion or return of unlawfully obtained material;
• withdrawing permission previously granted;
• taking steps to protect our intellectual property rights; or
• taking legal action where appropriate.

19. Limitation of liability

Nothing in these Website Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

To the extent permitted by law, we do not accept liability for loss or damage arising solely from:

• the temporary unavailability of the Services;
• changes to a venue, facility or service occurring after accessibility information was collected or updated;
• reliance on information where circumstances have subsequently changed;
• third-party websites or services; or
• events outside our reasonable control.

If you are a business user, AccessAble will not be liable for loss of profits, sales, revenue, business opportunity, anticipated savings, goodwill or reputation, or for indirect or consequential loss arising from use of the public Website, except where liability cannot lawfully be excluded.

Nothing in this section affects any rights or remedies you may have under a separate contract with AccessAble.

20. Trade marks

AccessAble is a registered trade mark of Disabled Enabled Limited.

DisabledGo is a registered trade mark of Disabled Enabled Limited.

You may not use our trade marks in a way that suggests sponsorship, endorsement or association without our permission.

21. Applicable law

If you are a consumer, these Website Conditions, their subject matter and formation are governed by English law.

The courts of England and Wales will have non-exclusive jurisdiction. If you live in Scotland or Northern Ireland, you may also be entitled to bring proceedings in your local courts.

If you are a business or organisation, these Website Conditions, their subject matter and formation, and any non-contractual dispute or claim arising from them, are governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.

22. Contact us

If you:

• have a question about these Website Conditions;
• wish to report suspected unauthorised reuse of AccessAble Content and Data; or
• would like permission to use or license AccessAble Content and Data,

please contact AccessAble through the contact details published on our Website.

General correspondence may also be sent to:

AccessAble
18–20 High Street
Stevenage
Hertfordshire
SG1 3EJ