You are on Accommodation Overview. Skip to the next section.

Accommodation Overview

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• About View
  • The venue surveyed is a 4 star hotel in Aberdeen.
  • There are 64 bedrooms in total.
  • There is step-free level access to some of the bedrooms.
  • There are 4 bedrooms with adaptations.
  • There is step-free level access to all bedrooms with adaptations.
  • All of the bedrooms with adaptations have adjoining rooms.
  • 2 bedrooms with adaptations have an ensuite with a wheel-in shower.
  • 2 bedrooms with adaptations have an ensuite with a bath.
  • Only assistance dogs are welcomed at this venue.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Aberdeen.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab)
• Getting In and Around View
  • There is step-free access via slope at the most accessible entrance.
  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: the mid-level car park and accessible entrance.
  • The following areas have stepped access: main, stepped entrance, first and second floors in the main hotel building.
  • Access throughout may include manual doors.
  • The ground, first and second floors can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • You can borrow or hire the following equipment: shower chairs.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • Toilets with adaptations are located in the bar and on the lower ground floor near the function suite.
  • The transfer space varies between left and right in the toilets with adaptations.
  • The male toilet facilities are located in the bar and the on the function suite floors.
  • The female toilet facilities are located on first floor and function suite on lower ground floor.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located in the accessible toilet on the lower ground floor.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located around all sides of the hotel, and on three different levels.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 4 designated Blue Badge parking bays available.
  • The Blue Badge bays are signposted but have no markings.
  • The surveyed Blue Badge parking bay dimensions are 319cm (width) x 513cm (depth).
  • The dimensions of the designated Blue Badge parking bays vary in size.
  • The nearest designated bay is 7m from the accessible entrance.
  • The most accessible route from the Blue Badge parking has step-free level access and a steep ramp or slope.
  • There is no dropped kerb from the designated Blue Badge parking.
  • There is one blue badge bay in the car park behind the venue with a width of 227cm and depth of 469cm. There are hatched zones on both sides and front with a width of between 122cm and 128cm. .
• Charges and Restrictions View
  • Parking is free for all users.

You are on Entrance (Stepped to Reception). Skip to the next section.

Entrance (Stepped to Reception)

• This entrance is located at the front of the hotel.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is stepped access at the entrance.
• There are 5 steps with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The steps are unmarked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 15cm.
• The depth of the steps is between 30cm and 45cm.
• There is a key fob/card reader at a height of 99cm.
• The entry system is normally only in use from midnight.
• There is a single manual door at this entrance.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 95cm.
• The door has a high visual contrast.
• There is a push pad or push button to exit at a height of 109cm.
• There is step-free level access as you enter.
• There is a second, more accessible entrance in the middle level car park.

You are on Reception. Skip to the next section.

Reception

• The reception is located to the right as you enter from the stepped, main entrance.
• The distance from the stepped, main entrance is 1m.
• The most accessible route to reception has doors permanently held open.
• There is step-free level access to reception.
• The height of the reception desk is 72cm.
• There is not a lowered section at the desk.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.
• The flooring consists of deep pile carpet.
• Lighting levels were even at the time of the survey.
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs without armrests and armchairs.
• Access to the reception from the main entrance is stepped.
  On arrival, guests with access needs are required to phone reception where a member of staff will greet them, show them the accessible parking, and the most accessible entrance.

You are on Access To (Accessible Entrance and Lower Ground Floor Bedrooms). Skip to the next section.

Access To (Accessible Entrance and Lower Ground Floor Bedrooms)

• From the accessible parking on the middle level car park, guests turn left, straight ahead and then left again to the narrow walkway. There is key pad entrance system to access with the code provided by the reception staff on arrival.
• The distance from accessible parking on the middle level car park is 7m.
• The most accessible route has manual doors, step-free level access and narrow walkways.
• There is written text signage on or near the entrance.
• There is step-free level access at this entrance.
• There is a single manual door which opens away from you.
• The door requires effort to open.
• The width of the opening is 79cm.
• The door has a high visual contrast.
• There is a key pad to enter at a height of 115cm.

You are on Bedroom with Adaptations (Room 24 - King Size). Skip to the next section.

Bedroom with Adaptations (Room 24 - King Size)

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• Location and Access View
  • The bedroom surveyed is located on the right after the accessible entrance.
  • The distance from the accessible entrance door is 2m.
  • The most accessible route to the bedroom has step-free level access and manual doors.
  • There is step-free level access into the bedroom.
  • There is numbered signage on or near the door.
  • There is a key fob/card reader at a height of 115cm.
  • The door opens inwards and has a high visual contrast.
  • The door requires effort to open.
  • The width of the door opening is 75cm.
• Bedroom Features View
  • The bedroom has a super king bed which can be split into two singles.
  • The top of the mattress is 67cm from the floor.
  • There is not room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
  • The flooring consists of deep pile carpet.
  • The following is available in this bedroom: a mixture of chairs with and without armrests, bedside plug sockets, a medication fridge, a desk and a TV with subtitles.
  • There is no emergency alarm.
  • Lighting levels were even at the time of the survey.
  • This bedroom has an adjoining room.
  • Room 24 adjoins Room 26. The width of the adjoining door is 74cm and there is a narrow corridor to reach the door measuring 93cm.

You are on Ensuite with Adaptations (Room 24 - No Transfer). Skip to the next section.

Ensuite with Adaptations (Room 24 - No Transfer)

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• Access View
  • There is step-free level access into the ensuite.
  • The ensuite door opens inwards and has a high visual contrast.
  • The door is easy to open.
  • The width of the door opening to the ensuite is 86cm.
  • Internally the door has a medium visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the ensuite are 234cm (width) x 204cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not a lateral transfer space next to the toilet.
  • There is a push button flush on the right as you face the toilet.
  • There is a horizontal grab rail on the left as you face the toilet.
  • The horizontal grab rail has a high visual contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown rail on the right as you face the toilet.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 42cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 58cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 78cm from the floor.
  • The wash basin has a lever mixer tap.
  • There are no vertical grab rails at the wash basin.
  • There is a soap dispenser, however it is not wall mounted.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The ensuite has a pedal bin.
  • There is one coat hook.
  • The coat hook is 189cm from the floor.
  • The walls and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey.
  • The ensuite has a wheel-in shower.
  • There is not room for a wheelchair user to manoeuvre in the shower.
  • There is a fixed height shower head.
  • The shower controls are twist/turn.
  • There is no shower seat, but one can be requested in advance.
  • There are grab rails and a dropdown rail for the shower.
  • The shower grab rails have a high visual contrast.
  • The shower dropdown rail has a high visual contrast.
  • There is a pull cord emergency alarm for the shower within 10cm from the floor.

You are on Bedroom with Adaptations (Room 25 - Double). Skip to the next section.

Bedroom with Adaptations (Room 25 - Double)

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• Location and Access View
  • The bedroom surveyed is located on the left after the accessible entrance.
  • The distance from the accessible entrance door is 4m.
  • The most accessible route to the bedroom has step-free level access and manual doors.
  • There is numbered signage on or near the door.
  • There is a key fob/card reader at a height of 115cm.
  • The door opens inwards and has a high visual contrast.
  • The door requires effort to open.
  • The width of the door opening is 76cm.
• Bedroom Features View
  • The bedroom has a double bed.
  • The top of the mattress is 65cm from the floor.
  • There is not room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
  • The flooring consists of deep pile carpet.
  • The following is available in this bedroom: a chair without armrests, bedside plug sockets, a medication fridge, a desk and a TV with subtitles.
  • There is no emergency alarm.
  • Lighting levels were even at the time of the survey.
  • This bedroom has an adjoining room.
  • Room 25 adjoins Room 27. The width of the adjoining door is 74cm and there is a narrow corridor to reach the door measuring 93cm.

You are on Ensuite with Adaptations (Room 25 - No Transfer). Skip to the next section.

Ensuite with Adaptations (Room 25 - No Transfer)

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• Access View
  • There is step-free level access into the ensuite.
  • The ensuite door opens inwards and has a high visual contrast.
  • The door is easy to open.
  • The width of the door opening to the ensuite is 71cm.
  • Internally the door has a low visual contrast.
  • There is not a grab rail on the internal door .
• Dimensions and Features View
  • The dimensions of the ensuite are 137cm (width) x 117cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not a lateral transfer space next to the toilet.
  • There is a push button flush on the right as you face the toilet.
  • There is no horizontal grab rail for the toilet.
  • There is no vertical grab rail for the toilet.
  • There is no dropdown rail for the toilet.
  • The toilet seat is 43cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder is 53cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 83cm from the floor.
  • The wash basin has a lever mixer tap.
  • There are no vertical grab rails at the wash basin.
  • There is a soap dispenser, however it is not wall mounted.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The ensuite has a pedal bin.
  • There is one coat hook.
  • The coat hook is 187cm from the floor.
  • The walls and floor have a low visual contrast.
  • Lighting levels were even at the time of the survey.
  • The ensuite has a bath with an overhead shower.
  • The height of the side of the bath from floor level is 54cm.
  • The bath controls are lever.
  • There is a fixed height shower head.
  • The shower controls are twist turn mixer.
  • There is a pull cord emergency alarm for the shower within 10cm from the floor.

You are on Bedroom with Adaptations (Room 26 - King Size). Skip to the next section.

Bedroom with Adaptations (Room 26 - King Size)

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• Location and Access View
  • The bedroom surveyed is located on the right after the accessible entrance.
  • The distance from the accessible entrance door is 7m.
  • The most accessible route to the bedroom has manual doors and step-free level access.
  • There is step-free level access into the bedroom.
  • There is numbered signage on or near the door.
  • There is a key fob/card reader at a height of 115cm.
  • The door opens inwards and has a high visual contrast.
  • The door requires effort to open.
  • The width of the door opening is 76cm.
• Bedroom Features View
  • The bedroom has a super king bed which can be split into two singles.
  • The top of the mattress is 65cm from the floor.
  • There is not room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
  • The flooring consists of deep pile carpet.
  • The following is available in this bedroom: a chair without armrests, a medication fridge, a desk and a TV with subtitles.
  • There is no emergency alarm.
  • Lighting levels were even at the time of the survey.
  • This bedroom has an adjoining room.
  • Room 26 adjoins Room 24. The width of the adjoining door is 74cm and there is a narrow corridor to reach the door measuring 93cm.

You are on Ensuite with Adaptations (Room 26 - No Transfer). Skip to the next section.

Ensuite with Adaptations (Room 26 - No Transfer)

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• Access View
  • There is step-free level access into the ensuite.
  • The ensuite door opens outwards and has a high visual contrast.
  • The door is easy to open.
  • The width of the door opening to the ensuite is 86cm.
  • Internally the door has a medium visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the ensuite are 234cm (width) x 203cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not a lateral transfer space next to the toilet.
  • There is a push button flush on the right transfer side.
  • There is a horizontal grab rail on the right as you face the toilet.
  • The horizontal grab rail has a medium visual contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown rail on the left as you face the toilet.
  • The dropdown rail has a medium visual contrast.
  • The toilet seat is 41cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 57cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 83cm from the floor.
  • The wash basin has a lever mixer tap.
  • There are no vertical grab rails at the wash basin.
  • There is a soap dispenser, however it is not wall mounted.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The ensuite has a pedal bin.
  • There is one coat hook.
  • The coat hook is 186cm from the floor.
  • The walls and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey.
  • The ensuite has a wheel-in shower.
  • There is not room for a wheelchair user to manoeuvre in the shower.
  • There is a fixed height shower head.
  • The shower controls are twist turn mixer.
  • There is no shower seat, but one can be requested in advance.
  • There is a grab rail and a dropdown rail for the shower.
  • The shower grab rail has a medium visual contrast.
  • The shower dropdown rail has a high visual contrast.
  • There is a pull cord emergency alarm for the shower within 10cm from the floor.

You are on Bedroom with Adaptations (Room 27 - King Size). Skip to the next section.

Bedroom with Adaptations (Room 27 - King Size)

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• Location and Access View
  • The bedroom surveyed is located on the left after the accessible entrance.
  • The distance from the accessible entrance door is 7m.
  • The most accessible route to the bedroom has manual doors and step-free level access.
  • There is step-free level access into the bedroom.
  • There is numbered signage on or near the door.
  • There is a key fob/card reader at a height of 115cm.
  • The door opens inwards and has a visual contrast.
  • The door requires effort to open.
  • The width of the door opening is 79cm.
• Bedroom Features View
  • The bedroom has a super king bed which can be split into two singles.
  • The top of the mattress is 65cm from the floor.
  • Furniture can be moved to enable a manoeuvring space next to the bed (150cm x 150cm).
  • The flooring consists of deep pile carpet.
  • The following is available in this bedroom: a chair without armrests, bedside plug sockets, a medication fridge, a desk and a TV with subtitles.
  • There is no emergency alarm.
  • Lighting levels were even at the time of the survey.
  • This bedroom has an adjoining room.
  • Room 27 adjoins Room 25. The width of the adjoining door is 74cm and there is a narrow corridor to reach the door measuring 93cm.

You are on Ensuite with Adaptations (Room 27 - No Transfer). Skip to the next section.

Ensuite with Adaptations (Room 27 - No Transfer)

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• Access View
  • There is step-free level access into the ensuite.
  • The ensuite door opens inwards and has a high visual contrast.
  • The door is easy to open.
  • The width of the door opening to the ensuite is 70cm.
  • Internally the door has a low visual contrast.
• Dimensions and Features View
  • The dimensions of the ensuite are 131cm (width) x 127cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not a lateral transfer space next to the toilet.
  • There is a push button flush on the right transfer side.
  • There is no horizontal grab rail for the toilet.
  • There is no vertical grab rail for the toilet.
  • There is no dropdown rail for the toilet.
  • The toilet seat is 42cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 54cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 84cm from the floor.
  • The wash basin has a lever mixer tap.
  • There are no vertical grab rails at the wash basin.
  • There is a soap dispenser, however it is not wall mounted.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The ensuite has a pedal bin.
  • There is one coat hook.
  • The coat hook is 188cm from the floor.
  • The walls and floor have a low visual contrast.
  • Lighting levels were even at the time of the survey.
  • The ensuite has a bath with an overhead shower.
  • The height of the side of the bath from floor level is 55cm.
  • The bath controls are twist turn mixer.
  • There is a fixed height shower head.
  • The shower controls are twist turn mixer.
  • There is a pull cord emergency alarm for the shower within 10cm from the floor.

You are on Lift (Main Building). Skip to the next section.

Lift (Main Building)

• The lift surveyed is located to the left of reception from the main, stepped entrance.
• The distance from the main, stepped entrance is 2m.
• The most accessible route to the lift has steps and manual doors.
• Lower ground, ground, first and second floors are accessed by this lift.
• The lift door has a high visual contrast.
• The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low visual contrast.
• None of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 85cm.
• The internal dimensions of the lift are 103cm (width) x 149cm (depth).
• The majority of the internal controls are at a suitable height for a wheelchair user.
• Internally the lift has: an audible announcer, a mirror to aid reversing and a visual floor indicator.
• Lighting levels were even at the time of the survey.

You are on Stairs (Main Building). Skip to the next section.

Stairs (Main Building)

• The stairs surveyed are located past the lift and to the left from the main, stepped entrance.
• The lower ground, ground, first and second floors can be accessed by these stairs.
• There are 20 steps between floors.
• The steps are unmarked and have a handrail on the right going up.
• The handrail is not easy to grip.
• The handrail does not cover the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 15cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were low at the time of the survey.

You are on Access To (Main Bar). Skip to the next section.

Access To (Main Bar)

• The distance from the upper car park is 15m.
• The most accessible route has a steep ramp or slope and manual doors.
• The ramp gradient varies between slight and steep.
• The ramp is between 75cm and 150cm wide with no handrails.
• There is step-free level access into the side entrance.
• Upon request, the entrance door can be held permanently open for users with access needs.
• There is a single manual door which is permanently held open.
• The width of the opening is 81cm.
• The door has a low visual contrast.

You are on Eating and Drinking (Main Bar). Skip to the next section.

Eating and Drinking (Main Bar)

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• Location and Service View
  • The most accessible route has a slight ramp or slope, manual doors and doors permanently held open.
  • This area has a bar where food and drink can be ordered and numerous seating options.
  • Full table service is available.
  • Menus are handheld.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The bar was surveyed.
  • The counter is located to the right as you enter through the accessible door.
  • There is step-free level access to the counter.
  • The height of the counter is 117cm.
  • There is not a lowered section at the counter.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring consists of deep pile carpet.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas, benches and high stools.
  • Furniture available in this area includes: tables and coffee tables.
  • Some seating is fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.
  • If you mention with the booking that you are coming in a wheelchair, the entrance will be permanently held open.

You are on Toilet with Adaptations (Main Bar - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Main Bar - Right Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located to the left as you enter, through a single door and to the left.
  • The distance from the main bar is 15m.
  • The most accessible route to the toilet has step-free level access and manual doors.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The door is easy to open.
  • The width of the door opening is 68cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 159cm (width) x 222cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 69cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 48cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 71cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 100cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 96cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is an unobstructed shelf.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a waste bin and a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • There is a second toilet roll holder on the dropdown rail which measures 57cm.

You are on Lift (to IX Restaurant). Skip to the next section.

Lift (to IX Restaurant)

• The lift surveyed is located at left, rear of the main bar.
• The distance from the main bar is 4m.
• The most accessible route to the lift has step-free level access.
• The bar and IX Restaurant are accessed by this lift.
• The lift door has a low visual contrast.
• The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 75cm.
• The internal lift control buttons have a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing and a separate door to exit.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Eating and Drinking (IX Restaurant). Skip to the next section.

Eating and Drinking (IX Restaurant)

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• Location and Service View
  • Through the main bar and to the right via a lift.
  • The most accessible route has step-free level access and a lift.
  • This area has staff who can provide assistance with ordering and numerous seating options.
  • Full table service is available.
  • Menus are handheld.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws.
  • There is not a hearing assistance system.
  • There is a dining area before the second set of stairs to the right.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • The following areas have stepped access: The upper section of the restaurant.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring consists of deep pile carpet.
  • The walls and floor have a medium visual contrast.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.
  • There is a step free section which can accommodate wheelchair users with five tables.

You are on Seating Area (Outside). Skip to the next section.

Seating Area (Outside)

• The seating area is located outside the ramped entrance.
• The seating area is uncovered.
• The most accessible route to the seating area has step-free level access.
• There is step-free level access throughout the seating area.
• The following areas have step-free access via ramps or slopes: There is a slight ramp which leads to more outdoor seating.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Seating available in this area includes: chairs with armrests, chairs without armrests and high stools.
• Furniture available in this area includes: tables and high tables.
• The surface height of some of the tables is suitable for wheelchair users.
• The clear height under some of the tables is suitable for wheelchair users.
• There is no (or very little) background noise in this area.

You are on Eating and Drinking (Gallery Bar). Skip to the next section.

Eating and Drinking (Gallery Bar)

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• Location and Service View
  • From the accessible entrance, turn left and then right through the single door.
  • The most accessible route has step-free level access, a slight ramp or slope and doors permanently held open.
  • This area has a bar where food and drink can be ordered and staff who can provide assistance with ordering.
  • Menus are handheld.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The bar was surveyed.
  • The counter is located to the right as you enter.
  • There is step-free level access to the counter.
  • The height of the counter is 116cm.
  • There is not a lowered section at the counter.
  • The counter has mirrors which may affect the ability of someone to lip read.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring consists of deep pile carpet.
  • The walls and floor have a low visual contrast.
  • Seating available in this area includes: chairs with armrests, chairs without armrests and sofas.
  • Furniture available in this area includes: tables, coffee tables, high tables and booths.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Eating and Drinking (Garden Room). Skip to the next section.

Eating and Drinking (Garden Room)

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• Location and Service View
  • The Garden Room is located through the door at the far end of the Gallery Bar.
  • The most accessible route has step-free level access and doors permanently held open.
  • This area has staff who can provide assistance with ordering.
  • Full table service is available.
  • Menus are handheld.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws.
  • There is not a hearing assistance system.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring consists of deep pile carpet.
  • The walls and floor have a low visual contrast.
  • Seating available in this area includes: chairs with armrests.
  • Furniture available in this area includes: tables and booths.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Room (Function Room). Skip to the next section.

Room (Function Room)

• The room is located next to the accessible parking on the middle level car park.
• The distance from the accessible parking bay is 5m.
• The most accessible route to the room has step-free level access and manual doors.
• There is step-free level access into the room.
• There are double manual doors with a medium visual contrast.
• The locked door can be opened on request.
• The doors open both ways.
• The doors are easy to open.
• The width of the opening is 170cm.
• There is a second door with an opening width of 186cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The flooring consists of deep pile carpet.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables.
• There is not a hearing assistance system.
• Additional facilities/services include: a television with subtitles.
• There is background noise in this area which varies depending on the function/event.
• Lighting levels were even at the time of the survey.
• Guests need to contact reception for access to this room to use the toilet with adaptations or baby change facilities.

You are on Access To (Function Room Toilets). Skip to the next section.

Access To (Function Room Toilets)

• As you enter the Function Room, turn left and go through the single manual door.
• The distance from the Function Room entrance is 9m.
• The most accessible route has manual doors and step-free level access.
• There is a single manual door which opens away from you.
• The door is easy to open.
• The width of the opening is 81cm.
• The door has a low visual contrast.
• There is entry keypad at a height of 155cm (not in use at the time of survey) to access this facility.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located to the left as you enter the Function Room and then through the single door.
  • The distance from the Function Room entrance is 2m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a low visual contrast.
  • The door is easy to open.
  • The width of the door opening is 83cm.
  • The door has a twist lock.
  • Internally the door has a low visual contrast.
  • There is a grab rail on the internal door with a medium visual contrast.
• Dimensions and Features View
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 86cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a medium visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a medium visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a medium visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 81cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 81cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a medium visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 100cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 100cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is no mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin, a sanitary bin and a pedal bin.
  • There are multiple coat hooks.
  • The coat hooks are 182cm and 182cm from the floor.
  • The height of the baby change facility when in use is 81cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Entrance (Bar and Restaurants from Lower Car Park). Skip to the next section.

Entrance (Bar and Restaurants from Lower Car Park)

• This entrance is located in the Lower Car Park.
• The entrance area is clearly signed.
• There is step-free access via slope at the entrance.
• The slope has a steep gradient.
• There is a single manual door at this entrance.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 87cm.
• There is a small lip on the threshold of the opening.
• The door has a medium visual contrast.
• This door is locked around 11pm.
• There is step-free level access via lift as you enter.
• The lift takes visitors directly to the bar and restaurant areas.