Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Exhibition Centre Liverpool - Levels 1 and 2

Kings Dock, Liverpool Waterfront, Merseyside, L3 4FP

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Getting Here

  • By Road View
    • ACC Liverpool is located in Central Liverpool at the side of the River Mersey and is just to the south of the Albert Dock.
      The main A5036 runs north to south and Queens Wharf gives vehicular access to car parking and all venues.
    • There is a large multi-storey car park available which will be seen directly ahead after turning onto Queens Wharf from the A5036.
  • By Bus View
  • By Train View
    • The nearest Railway Station is James Street.
    • James Street Station is approximately 0.5 miles away on James Street.
      This is on the Wirral line of the Merseyrail network and provides direct services to and from Liverpool Lime Street, Liverpool Central, New Brighton, West Kirby, Ellesmere Port and Chester.
      Changing at Liverpool Lime Street allows access to mainline intercity and further local services.
    • For more information on James Street Station please click here (opens new tab).
  • Comments View
    • There is a ferry service available across the Mersey between Liverpool and Birkenhead.
    • The pierhead is located 0.5 miles away opposite the iconic Liver Building.

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include: different languages, large print on request, Makaton on request and Braille on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include mobility scooters.
  • To obtain mobility aids please contact Guest Relations in the Convention Centre and Exhibition Centre.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The place of safety allocated differs depending on events being held. Please contact ACC Liverpool for more information.
  • Both ACC Liverpool and Exhibition Centre Liverpool have an infra-red assisted listening service available.
    The system is only available in specific seating areas of each venue.
    A personal neck loop can be collected from a member of ACC staff or at the Guest Relations. Please contact ACC Liverpool for more information.
  • Facilities for assistance dogs are available on request.
  • For overall accessibility requirements in relation to the Exhibition Centre, please contact Guest Relations on arrival.
    For any specific requirements that you would like to discuss prior to your visit, please contact ACC Liverpool via the following number: 0151 239 6002.

Public Parking

  • Public Car Park View
    • There is a car park for public use within approximately 200m (219yd).
    • The public car park is located on Queens Wharf.
    • The name of the car park is King's Dock.
    • There is a/are Blue Badge parking bay(s) available within the car park.

Outside Access (Main)

  • Entrance View
    • This information is for the entrance located on Monarchs Quay, next to the Pullman Liverpool Hotel entrance.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'exhibition centre liverpool'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 152cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the opening is 157cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There are security barriers at this entrance.
    • The minimum width between the security barriers is 82cm.
    • There is a member of staff available for assistance at this entrance.

Reception (Guest Relations)

  • Reception View
    • The reception point is located to the left as you enter.
    • The reception point is approximately 4m (4yd 1ft) from the main entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the reception point are moderate to good.
    • The height of the reception counter is 100cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 76cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the reception point.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are not trained to use the hearing assistance system.
    • The hearing assistance system was not tested at the time of the survey.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
    • The type of flooring in the reception area is tiles.
  • Reception Seating Area View
    • There is a seating area close to the reception point.
    • Access to the seating area is unobstructed.
    • There are sofas, coffee tables and chairs without armrests available.
    • There is sufficient space for a wheelchair user to use the seating area.

Lift (Main)

  • There is a lift for public use.
  • The lift is located to the left as you enter, next to Guest Relations.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 3m (3yd 10in) from the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1 and 2.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is low.
  • The colour contrast between the external lift control plate and the wall is High.
  • The clear door width is 119cm (3ft 11in).
  • The dimensions of the lift are 126cm x 216cm (4ft 2in x 7ft 1in).
  • There are not separate entry and exit doors in the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are not within 90cm - 120cm from the floor.
  • Some internal controls are below 90cm.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.
  • There is a/are similar lift(s) available.
  • Comments View
    • The lift to the right hand side has a mirror to aid reversing out, however the lift to the left hand side does not have a mirror to aid reversing out.

Other Floors (Main)

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located ahead and to the right as you enter.
    • The stairs are approximately 12m from the main entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are G, 1 and 2.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are provided on landings.
    • The lighting levels at the steps are varied.
  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located ahead and to the left as you enter.
    • The escalator(s) is/are clearly visible from the entrance.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are G, 1 and 2.
    • The escalator(s) steps are clearly marked.
    • The foot and head of the escalator(s) are not clearly marked.
    • The lighting levels at the escalator(s) are varied.

Getting Around (Levels 1 and 2)

  • Access View
    • There is step-free access throughout the area.
  • Circulation View
    • There are doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is carpet and vinyl.
    • Handrails with a rounded or oval profile are not provided in corridors/walkways.
    • There is high colour contrast between the walls and floor in all corridors/walkways.
    • There is a mixture of seating with and without armrests at regular intervals.
    • The lighting levels are good.
    • Access to other floors/levels is via stairs, escalator and lift.
    • There is a large seating area on Level 1 called The Terrace.
      This seating area consists of a large open space surrounded by padded bench seating approximately halfway along the main meeting room corridor.
      There is a second seating area on Level 2 called The Lounge.
      This is a smaller area located off the lift / stairwell lobby consisting of booths, sofas, chairs with no armrests and coffee tables.
      There is access to both the Pullman Hotel as well as the Convention Centre (via the bridge) on Level 2.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • There is not a hearing assistance system in the public areas of the building.

Room(s) (Level 1 - Room 20)

  • Access View
    • The room surveyed was Room 20.
    • Room 20 is located on level 1, in the main corridor.
    • There are a total of 8 meeting / conference rooms located on Level 1.
      The majority of the rooms have partition walls between them and can therefore be made larger or smaller depending on what is required.
      Rooms 18, 19, 20 and 21 have direct access to The Terrace via a 95cm wide single door.
    • There is wayfinding signage on route to the room(s).
    • Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
    • There is numerical signage for the room, but it is not clearly visible.
    • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • The colour contrast between the external door and wall is high.
    • The colour contrast between the internal door and wall is high.
    • There is step-free access into the room(s).
  • Room Details View
    • The door(s) open(s) away from you (push).
    • The door(s) for the room(s) is/are not push pad activated.
    • A key card is required for access at this entrance.
    • The height of the key card reader is 112cm.
    • The height of the door release button is 112cm (3ft 8in).
    • The door(s) is/are single (with an unlocked extension leaf).
    • The door opening width(s) is/are 75cm+ for the room(s).
    • The door has a closer and maybe difficult for some to open.
    • Light switches are between 75cm and 120cm (4ft) from floor level.
    • There is not a visual fire alarm beacon in the room(s).
    • There is not fixed furniture within the room(s).
    • A height adjustable table/bench is not available.
    • The type of flooring in the room(s) is carpet.
    • Floor coverings in the room(s) are even with no trip hazards.
    • The colour contrast between the walls and floor is high.
    • The lighting levels are good.
    • The furniture and layout of the rooms vary depending on use.
      A 150cm x 150cm turning space can be created if required in all rooms.
    • Television screens are in meeting rooms depending on the event or meeting taking place.

Accessible Toilet(s) (Level 1 - Next to Room 24 - Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located on Level 1 at the far end of the main corridor, next to Room 24.
    • This accessible toilet is approximately 100m (109yd 1ft) from the main lift.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 98cm (3ft 3in).
    • The contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Toilet Features View
    • The dimensions of the accessible toilet are 150cm x 214cm (4ft 11in x 7ft).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 79cm (2ft 7in).
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The contrast between the walls and floor is high.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary, nappy/incontinence items bin and general waste (with no lid) disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 119cm and 137cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • The toilet seat colour contrast is high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 97cm (3ft 2in).
    • The contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 90cm (2ft 11in).
    • The contrast between the towel dispenser and the wall is high.
    • There is not a hand dryer.

Accessible Toilet(s) (Level 1 - Between Rooms 17 and 18 - Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located on level 1 along the main corridor, between Rooms 17 and 18.
    • This accessible toilet is approximately 35m (38yd 10in) from the main lift.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 98cm (3ft 3in).
    • The contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Toilet Features View
    • The dimensions of the accessible toilet are 154cm x 215cm (5ft 1in x 7ft 1in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 84cm (2ft 9in).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The contrast between the walls and floor is high.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with no lid) disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 119cm and 158cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • The toilet seat colour contrast is high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 97cm (3ft 2in).
    • The contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 100cm (3ft 3in).
    • The contrast between the towel dispenser and the wall is high.
    • There is not a hand dryer.

Standard Toilet(s) (Level 1 - Between Rooms 17 and 18)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female toilet is located on Level 1 along the main corridor, between Rooms 17 and 18.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 40m from the main lift.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is available.
    • There are horizontal wall mounted rails available on both sides of the toilet.
    • The ambulant toilet does not have vertical wall mounted grab rails.
    • The height of the wash basin(s) is 84cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.
  • Baby Changing Facilities View
    • Baby change facilities are available in the toilet that was surveyed.
    • There is a flip down baby change table available.
    • The height of the baby change table is 90cm.
  • Toilet Facilities 2 View
    • The male toilet is located on Level 1 along the main corridor, between Rooms 17 and 18.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 45m from the main lift.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is available.
    • There are horizontal wall mounted rails available on both sides of the toilet.
    • The ambulant toilet does not have vertical wall mounted grab rails.
    • The height of the wash basin(s) is 83cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.
  • Baby Changing Facilities 2 View
    • Baby change facilities are available in the toilet that was surveyed.
    • There is a flip down baby change table available.
    • The height of the baby change table is 90cm.

Related Access Guides (Atrium)