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M&S Bank Arena Liverpool - Level 0 - Floor Concourse

Kings Dock, Liverpool Waterfront, Merseyside , L3 4FP

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Access Guide

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Arena Information

  • Arena Information View
    • Advanced bookings are available.
    • Assistance dogs are welcome at the M&S Bank Arena Liverpool.
      Facilities for assistance dogs are available on request.
    • The arena has designated seating areas available.
    • The designated seating areas are located on the Upper Concourse Level of the Arena.
    • Some shows/performances use special effects and strobe lighting, please contact the venue for more information.
    • Concessions may be available from the event/performance organisers/promoters.
      One free ticket will be allocated for a companion/carer when a Nimbus Access Card can be provided.
      For more information regarding accessible ticketing please click here.
  • Facilities for Hearing Impaired Patrons View
    • There are assistive listening devices available.
    • The assistive listening devices are obtained from Guest Relations.
    • Guest Relations is not staffed during an arena event, if an assistive listening device is required it can be obtained by speaking to a steward.
      There is an infra-red hearing assistance system located throughout the arena.
    • The assistive listening devices can be hired, free of charge.
    • Captioned performances may be available from the event/performance organisers/promoters.
    • Signed performances may be available from the event/performance organisers/promoters.
  • Facilities for Visually Impaired Patrons View
    • Audio described performances may be available from the event/performance organisers/promoters.
  • Getting Help and Assistance View
    • There is a member of staff available for help and assistance.
    • There is not a member of staff trained in British Sign Language.
    • British Sign Language interpreters can be provided on request.
    • The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request, different languages and audio.
    • Water bowls for assistance dogs are available.
    • There are mobility aids available.
    • The mobility aids available include mobility scooter.
    • To obtain mobility aids please contact Guest Relations.

Contact Details

Getting Here

  • By Road View
    • ACC Liverpool is located in Central Liverpool at the side of the River Mersey and is just to the south of the Albert Dock.
      The main A5036 runs north to south and Queens Wharf gives vehicular access to car parking and all venues.
    • There is a large multi-storey car park available which will be seen directly ahead after turning onto Queens Wharf from the A5036.
  • By Bus View
  • By Train View
    • The nearest Railway Station is James Street.
    • James Street Station is approximately 0.5 miles away on James Street.
      This is on the Wirral line of the Merseyrail network and provides direct services to and from Liverpool Lime Street, Liverpool Central, New Brighton, West Kirby, Ellesmere Port and Chester.
      Changing at Liverpool Lime Street allows access to mainline intercity and further local services.
    • For more information on James Street Station please click here (opens new tab).
  • Comments View
    • There is a ferry service available across the Mersey between Liverpool and Birkenhead.
    • The pierhead is located 0.5 miles away opposite the iconic Liver Building.

Public Parking

  • Public Car Park View
    • There is a car park for public use within approximately 200m (219yd).
    • The public car park is located on Queens Wharf.
    • The name of the car park is King's Dock.
    • There is a/are Blue Badge parking bay(s) available within the car park.

Outer Walkway(s)

Counter (Box Office)

  • Counter View
    • The counter is located on the Cityside of the ACC Convention Centre and M&S Bank Arena.
    • The counter is approximately 54m (59yd 2in) from the Upper Concourse, opposite the Cityside Arena entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • The height of the counter is 80cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • Background music is played throughout this area.
    • The type of flooring in this area is concrete tiles.

Outside Access (Riverside)

  • Entrance View
    • This information is for the entrance located on the Lower Level (Floor) Concourse, on the Riverside of the Arena.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'M&S BANK ARENA, RIVERSIDE FLOOR ENTRANCE'.
    • There is ramped/sloped and stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the opening is 200cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located immediately beyond the entrance, following the steps.
    • The gradient of the ramp/slope is steep.
    • The lighting levels at the ramp/slope are moderate to good.
    • The ramp/slope does not bypass the step(s).
  • Step(s) View
    • The step(s) is/are located immediately beyond the entrance.
    • There is/are 7 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • The depth of the step(s) is/are not between 30cm and 45cm.
    • The depth of the steps are 28cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are moderate to good.

Internal Concourse (Riverside)

  • Concourse View
    • There are not designated spaces for wheelchair users.
    • The concourse area is used to access the Arena Floor.
    • There is step-free access throughout the concourse area(s).
    • The flooring in the concourse area(s) is concrete and vinyl/laminate.
    • Clear directional signage is provided in the concourse area(s).
    • The colour contrast between the walls and floor in the concourse area(s) is varied.
    • Lighting levels in the concourse area(s) are varied.
    • There are food and drink counters situated along the concourse area(s).
    • There is not a seating area on the concourse.
  • Concourse Facilities View
    • There is an/are accessible toilet(s) available within this concourse area.
    • Clear directional signage is provided for the accessible toilets.
    • There are standard toilets available within this concourse area.
    • Clear directional signage is provided for the standard toilets.
  • Access to Arena Seating View
    • There is step-free access from the concourse to the seating.

Food and Drink (Riverside)

  • The following information describes the food and drink counter located on the Level 1 Arena Floor Concourse.
  • The food and drink counters are clearly signed.
  • There is step-free access to the food and drink counters.
  • The following food and drink counters are at a medium height (87cm - 110cm); All counters.
  • There is a lowered section at the food and drink counters.
  • The following food and drink counters have a lowered section at a low height (76cm - 86cm); All counters.
  • There is a clear knee recess beneath the low/lowered section(s) of the food and drink counters.
  • Takeaway cups are available.
  • Takeaway cutlery is available.
  • Drinking straws are available.
  • There is a member of staff available to provide assistance with ordering food and drink.
  • A member of staff can assist in taking food and drink to the designated seating area(s).

Outside Access (Cityside)

  • Entrance View
    • This information is for the entrance located on the Lower Level (Floor) Concourse, on the Cityside of the Arena.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'M&S BANK ARENA, CITYSIDE FLOOR ENTRANCE'.
    • There is stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the opening is 200cm.
    • There is a member of staff available for assistance at this entrance.
  • Step(s) View
    • The step(s) is/are located immediately beyond the entrance.
    • There is/are 12 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 18cm.
    • The depth of the step(s) is/are between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides of the step(s).
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • The lighting levels at the step(s) are moderate to good.

Internal Concourse (Cityside)

  • Concourse View
    • There are not designated spaces for wheelchair users.
    • There is step-free access throughout the concourse area(s).
    • The flooring in the concourse area(s) is concrete and vinyl/laminate.
    • There is some flooring in aisles with a shiny finish which could cause issues with glare or be perceived as slippery.
    • Clear directional signage is provided in the concourse area(s).
    • The colour contrast between the walls and floor in the concourse area(s) is varied.
    • Lighting levels in the concourse area(s) are varied.
    • There are food and drink counters situated along the concourse area(s).
    • There is not a seating area on the concourse.
  • Concourse Facilities View
    • There is an/are accessible toilet(s) available within this concourse area.
    • Clear directional signage is provided for the accessible toilets.
    • There are standard toilets available within this concourse area.
    • There are not ambulant cubicles available in the standard toilets.
    • Clear directional signage is provided for the standard toilets.
    • Baby change facilities are available within this concourse area.
    • The baby change facilities are located within the female and male standard toilets.
  • Access to Arena Seating View
    • There is step-free access from the concourse to the seating.

Food and Drink (Cityside)

  • The following information describes the food and drink counter located on the Level 1 Arena Floor Concourse.
  • The food and drink counters are clearly signed.
  • There is step-free access to the food and drink counters.
  • The following food and drink counters are at a medium height (87cm - 110cm); All counters.
  • There is a lowered section at the food and drink counters.
  • The following food and drink counters have a lowered section at a low height (76cm - 86cm); All counters.
  • There is a clear knee recess beneath the low/lowered section(s) of the food and drink counters.
  • Takeaway cups are available.
  • Takeaway cutlery is available.
  • Drinking straws are available.
  • There is a member of staff available to provide assistance with ordering food and drink.

Accessible Toilet(s) (Riverside - Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located along the walkway between the Floor Level Riverside and Cityside Concourses.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 89cm (2ft 11in).
    • The contrast between the internal door and wall is low.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Toilet Features View
    • The dimensions of the accessible toilet are 150cm x 240cm (4ft 11in x 7ft 10in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 83cm (2ft 9in).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The contrast between the walls and floor is high.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 85cm (2ft 9in).
    • The contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 76cm (2ft 6in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 96cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 83cm (2ft 9in).
    • The contrast between the hand dryer and the wall is low.

Accessible Toilet(s) (Cityside - Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located along the walkway between the Floor Level Riverside and Cityside Concourses.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 90cm (2ft 11in).
    • The contrast between the internal door and wall is low.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Toilet Features View
    • The dimensions of the accessible toilet are 150cm x 240cm (4ft 11in x 7ft 10in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are low to moderate.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The contrast between the walls and floor is high.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 87cm (2ft 10in).
    • The contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 73cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 97cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 84cm (2ft 9in).
    • The contrast between the hand dryer and the wall is low.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located along the walkway between the Floor Level Riverside and Cityside Concourses.
    • There is step-free access into the toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are good.
  • Baby Changing Facilities View
    • Baby change facilities are available in both the female and male toilets.
    • There is a flip down baby change table available.