Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

M&S Bank Arena Liverpool - Sodexo Live Lounge

Kings Dock, Liverpool Waterfront, Merseyside, L3 4FP

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Arena Information

  • Arena Information View
    • Advanced bookings are available.
    • Assistance dogs are welcome at the M&S Bank Arena Liverpool.
      Facilities for assistance dogs are available on request.
    • The arena has designated seating areas available.
    • The designated seating areas are located on the Upper Concourse Level of the Arena.
    • Some shows/performances use special effects and strobe lighting, please contact the venue for more information.
    • Concessions may be available from the event/performance organisers/promoters.
      One free ticket will be allocated for a companion/carer when a Nimbus Access Card can be provided.
      For more information regarding accessible ticketing please click here.
  • Facilities for Hearing Impaired Patrons View
    • There are assistive listening devices available.
    • The assistive listening devices are obtained from Guest Relations.
    • Guest Relations is not staffed during an arena event, if an assistive listening device is required it can be obtained by speaking to a steward.
      There is an infra-red hearing assistance system located throughout the arena.
    • The assistive listening devices can be hired, free of charge.
    • Captioned performances may be available from the event/performance organisers/promoters.
    • Signed performances may be available from the event/performance organisers/promoters.
  • Facilities for Visually Impaired Patrons View
    • Audio described performances may be available from the event/performance organisers/promoters.
  • Getting Help and Assistance View
    • There is a member of staff available for help and assistance.
    • There is not a member of staff trained in British Sign Language.
    • British Sign Language interpreters can be provided on request.
    • The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request, different languages and audio.
    • Water bowls for assistance dogs are available.
    • There are mobility aids available.
    • The mobility aids available include mobility scooter.
    • To obtain mobility aids please contact Guest Relations.

Contact Details

Getting Here

  • By Road View
    • ACC Liverpool is located in Central Liverpool at the side of the River Mersey and is just to the south of the Albert Dock.
      The main A5036 runs north to south and Queens Wharf gives vehicular access to car parking and all venues.
    • There is a large multi-storey car park available which will be seen directly ahead after turning onto Queens Wharf from the A5036.
  • By Bus View
  • By Train View
    • The nearest Railway Station is James Street.
    • James Street Station is approximately 0.5 miles away on James Street.
      This is on the Wirral line of the Merseyrail network and provides direct services to and from Liverpool Lime Street, Liverpool Central, New Brighton, West Kirby, Ellesmere Port and Chester.
      Changing at Liverpool Lime Street allows access to mainline intercity and further local services.
    • For more information on James Street Station please click here (opens new tab).
  • Comments View
    • There is a ferry service available across the Mersey between Liverpool and Birkenhead.
    • The pierhead is located 0.5 miles away opposite the iconic Liver Building.

Public Parking

  • Public Car Park View
    • There is a car park for public use within approximately 200m (219yd).
    • The public car park is located on Queens Wharf.
    • The name of the car park is King's Dock.
    • There is a/are Blue Badge parking bay(s) available within the car park.

Outer Walkway(s)

Outside Access (Sodexo Live Lounge)

  • Entrance View
    • This information is for the entrance located on the Level 2 Outer Walkway, between the Cityside and Riverside entrances.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Sodexo Live Lounge'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the opening is 172cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a member of staff available for assistance at this entrance.

Stairs (Sodexo Live Lounge)

  • Stairs View
    • The stairs are located to the right as you enter via the Sodexo Live Lounge entrance.
    • All levels are accessible by these stairs.
    • The levels which are accessible by stairs are Arena Concourse and Sodexo Live Lounge.
    • There are 15+ steps between levels.
    • The height of the steps are between the recommended 15cm and 18cm.
    • The depth of the steps are not between the recommended 30cm and 45cm.
    • The steps are not clearly marked.
    • There is a/are handrail(s) at the steps.
    • The steps have a handrail on both sides.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • The lighting levels at the steps are varied.

Lift (Sodexo Live Lounge)

  • There is a lift for public use.
  • The lift is located to the right as you enter via the Sodexo Live Lounge entrance.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 12m (13yd 4in) from the Sodexo Live Lounge entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G and 1.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is high.
  • The colour contrast between the external lift control plate and the wall is High.
  • The clear door width is 89cm (2ft 11in).
  • The dimensions of the lift are 112cm x 145cm (3ft 8in x 4ft 9in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.

Hospitality (Sodexo Live Lounge)

  • The lounge is located above the Arena Concourse.
  • There is step-free access to this area, via lift.
  • There is step-free access within this area.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is tiles.
  • The lighting levels are varied.
  • There is a bar/service counter.
  • The height of the bar or service counter is 114cm.
  • There is a lowered section of the counter.
  • The lowered section of the counter is at a height of 80cm.
  • There is not a clear knee recess beneath the lowered section of the counter.
  • The clear floor space beneath tables in the room(s) ranges between 74cm and 100cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • Background music varies according to the function/event.
  • The type of service provided in this room can vary.
  • The layout of the room varies according to what it is being used for.
  • Seating for those using the Sodexo Live Lounge is in Block 9.
  • The room can be hired for functions and meetings.
  • There is an/are accessible toilet(s) available within the room/suite.
  • There are standard toilets available within the room/suite.
  • There are not ambulant cubicles available in the standard toilets.
  • There is not a separate parent and baby room within the room/suite.

Accessible Toilet(s) (Sodexo Live Lounge - Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located within the Sodexo Live Lounge.
    • This accessible toilet is approximately 15m (16yd 1ft) from the Sodexo Live Lounge lift.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is low.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 84cm (2ft 9in).
    • The contrast between the internal door and wall is low.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 150cm x 228cm (4ft 11in x 7ft 6in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are low to moderate.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 84cm (2ft 9in).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is medium.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is medium.
    • The contrast between the walls and floor is medium.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 40cm (1ft 4in).
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 95cm (3ft 1in).
    • The contrast between the toilet roll holder and the wall is medium.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 73cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is medium.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 96cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is medium.

Standard Toilet(s) (Sodexo Live Lounge)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female toilet is located to the right as you exit the lift on the Sodexo Live Lounge level.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 8m from the Sodexo Live Lounge lift.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 90cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are low to moderate.
  • Toilet Facilities 2 View
    • The male toilet is located to the left as you exit the lift on the Sodexo Live Lounge level.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 15m from the Sodexo Live Lounge lift.
    • The colour contrast between the external toilet door(s) and wall(s) is low.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 90cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are low to moderate.