Skip to main content
The new name for DisabledGo

The Cross Keys Aldeburgh

Crabbe Street, Town Centre, Aldeburgh, IP15 5BN

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Accommodation Overview

Entrance (Public House)

  • This entrance is located to the left hand side of the venue.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is stepped access at the entrance.
  • There are 4 steps with no handrails.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is between 30cm and 45cm.
  • There is a single manual door at this entrance.
  • The door is permanently held open.
  • The width of the opening is 78cm.
  • The door has a medium visual contrast.
  • There is a second single manual door.
  • The second door opens away from you.
  • The width of the opening is 70cm.
  • There is a small lip on the threshold of the opening.
  • The second door has a medium visual contrast.

Eating and Drinking

  • Location and Service View
    • The most accessible route has step-free level access.
    • This area has a bar where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
    • Full table service is available on request only.
    • Menus are handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free and vegetarian.
    • The following are available: drinking straws.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located ahead as you enter the venue via front entrance.
    • There is step-free level access to the counter.
    • The height of the counter is 110cm.
    • There is not a lowered section at the counter.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a medium visual contrast.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, benches and stools.
    • Furniture available in this area includes: tables.
    • Some seating is fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.

Standard Toilet Facilities

  • The male and female standard toilet facilities were surveyed.
  • The toilets are located at the rear of the venue.
  • The distance from the main venue entrance is 22m.
  • The most accessible route has steps and manual doors.
  • There is stepped access into the toilets.
  • There are 5 steps .
  • The handrail is easy to grip.
  • The handrail does not cover the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is between 30cm and 45cm.
  • There is written text signage on or near the door.
  • The door opens inwards and has a low visual contrast.
  • The width of the door opening is 71cm.
  • Internally the door has a low visual contrast.
  • There are no ambulant toilet facilities available.
  • There is a wash basin, a wall mounted soap dispenser, a wall mounted towel dispenser and a hand dryer available.
  • The wash basin has a lever mixer tap.

Exit (to Rear Seating Area)

  • The exit area is clearly signed.
  • There is stepped access at the exit.
  • There are 5 steps with a handrail on the left going up.
  • The handrail is easy to grip.
  • The handrail does not cover the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is between 30cm and 45cm.
  • There is a single manual door at this exit.
  • The door opens away from you.
  • The width of the opening is 80cm.
  • The door has a low visual contrast.
  • There is stepped access as you exit.
  • There is 1 step .
  • The step is unmarked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the highest step is 19cm.

Seating Area (at Rear)

  • The seating area is located at the rear of the venue.
  • The seating area is uncovered.
  • The most accessible route to the seating area has slight ramps or slopes and uneven surfaces.
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Furniture available in this area includes: picnic tables.
  • The seating and tables are fixed.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • The rear seating area can also be accessed via an alleyway to the right hand side of the venue. This access has minimum width of 100cm and has uneven surfaces.

Entrance ('Residents')

  • This entrance is located to the right hand side of the venue.
  • The entrance area is clearly signed.
  • There is stepped access at the entrance.
  • There are 2 steps with no handrails.
  • The steps are unmarked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 20cm.
  • The depth of the steps is not between 30cm and 45cm.
  • There is a key lock at a height of 80cm.
  • There is a single manual door at this entrance.
  • The door opens away from you.
  • The width of the opening is 79cm.
  • There is a small lip on the threshold of the opening.
  • The door has a medium visual contrast.
  • There is step-free level access as you enter.
  • The residents' stair lobby can also be accessed from the pub via a single manual door that opens away, with an opening width of 100cm.

Stairs (to Accommodation)

  • The stairs surveyed are located to the right as you enter the residents' entrance.
  • The Ground and First Floors can be accessed by these stairs.
  • There are 13 steps between floors.
  • The steps are unmarked and have a handrail on the right going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 20cm.
  • The depth of the steps is not between 30cm and 45cm.
  • There are additional stairs on the landing to access rooms 2 and 3 only. There is a manual door that opens away on the top of the stairs to access rooms 2 and 3 only. This door has an opening width of 75cm. There are two ascending stairs that are 20cm high and 23cm deep on this landing.

Standard Bedroom (Room 2)

  • The bedroom surveyed is located on the first floor landing.
  • The distance from residents' entrance is 18m.
  • The most accessible route to the bedroom has steps and manual doors.
  • There is step-free level access into the bedroom.
  • The door opens inwards and has a low visual contrast.
  • The width of the door opening is 75cm.
  • The bedroom has a double bed.
  • The top of the mattress is 65cm from the floor.
  • The flooring consists of deep pile carpet.
  • The following is available in this bedroom: a chair without armrests, bedside plug sockets and a TV with subtitles.

Standard Ensuite (Room 2)

  • There is stepped access into the ensuite.
  • There is 1 step with no handrails.
  • The step is unmarked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the highest step is 5cm.
  • The ensuite door opens outwards and has a medium visual contrast.
  • The width of the door opening is 72cm.
  • Internally the door has a low visual contrast.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder, a wash basin, a soap dispenser and a hand towel available.
  • The wash basin has a twist/turn tap.
  • The toilet roll holder has a low visual contrast.
  • Additional features include: a mirror.
  • The ensuite has a pedal bin.
  • The walls and floor have a low visual contrast.
  • The ensuite has a bath with an overhead shower.
  • The bath controls are twist/turn.
  • There is an adjustable shower head.
  • The shower controls are twist turn mixer.
  • There is no shower seat.

Standard Bedroom (Room 3)

  • The bedroom surveyed is located on the first floor landing.
  • The distance from the residents' entrance is 24m.
  • The most accessible route to the bedroom has steps and manual doors.
  • There is step-free level access into the bedroom.
  • There is written text signage on or near the door.
  • The door opens outwards and has a low visual contrast.
  • The width of the door opening is 70cm.
  • The bedroom has a double bed.
  • The top of the mattress is 66cm from the floor.
  • The following is available in this bedroom: a chair without armrests, bedside plug sockets and a TV with subtitles.

Standard Ensuite (Room 3)

  • There is step-free level access into the ensuite.
  • The ensuite door opens outwards and has a low visual contrast.
  • The width of the door opening is 70cm.
  • Internally the door has a low visual contrast.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder, a wash basin, a soap dispenser and a hand towel available.
  • The wash basin has a twist/turn tap.
  • The toilet roll holder has a low visual contrast.
  • Additional features include: a mirror.
  • The ensuite has a pedal bin.
  • The walls and floor have a medium visual contrast.
  • The ensuite has a bath with an overhead shower.
  • The bath controls are twist/turn.
  • There is an adjustable shower head.
  • The shower controls are twist turn mixer.
  • There is no shower seat.