Skip to main content
The new name for DisabledGo

The Crown Southwold

90 High Street, Southwold, Suffolk, IP18 6DP

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Accommodation Overview

Parking

  • Car Park View
    • The car park is located at the rear of the building.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are no designated Blue Badge parking bays available.
  • Charges and Restrictions View
    • This car park is for visitors only.
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • There is 1 electric vehicle charging point.
    • The controls are at a suitable height for a wheelchair user.
    • The nozzle holster is at a suitable height for a wheelchair user.
    • The charging points require an app.
  • On-street Parking View
    • On-street standard parking is available.
    • The on-street designated Blue Badge parking bays are located High Street.

Entrance (Front of Venue)

  • This entrance is located at the front of the building.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is stepped access at the entrance.
  • There are 3 steps with no handrails.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is not between 30cm and 45cm.
  • There is a bell at a height of 138cm.
  • There is a single manual door at this entrance.
  • The door opens away from you.
  • The width of the opening is 96cm.
  • There is a small lip on the threshold of the opening.
  • The door has a medium visual contrast.

Entrance (Rear Car Park Entrance)

  • This entrance is located at the rear of the venue.
  • The approach to the entrance has uneven surfaces, a bollard and bollards.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is a bell at a height of 150cm.
  • There is a single manual door at this entrance.
  • The door is permanently held open.
  • The width of the opening is 84cm.
  • There is a small lip on the threshold of the opening.
  • The door has a medium visual contrast.

Reception (Accommodation)

  • The reception is located to the right after entrance from rear.
  • The distance from the rear entrance is 2m.
  • The most accessible route to reception has manual doors.
  • There is step-free level access to reception.
  • The height of the reception desk is 81cm.
  • There is not a lowered section at the desk.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.
  • Entrance to the Reception is via a single manual door that has a low colour contrast and is 84cm wide.

Entrance (To All Rooms from Car Park)

  • This entrance is located in front of the car parking bays.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is a single manual door at this entrance.
  • The door opens towards you.
  • The width of the opening is 80cm.
  • The door has a low visual contrast.
  • There is stepped access as you enter.
  • There are 15 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails do not cover the flight of stairs throughout its length.
  • The steps are clearly marked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 21cm.
  • The depth of the steps is not between 30cm and 45cm.
  • These stairs ascend directly to first floor rooms 5, 6 and 7. There are additional stairs to rooms 8, 9, 10, 11 and 12.

Seating Area (Outdoor Seating)

  • The seating area is located at the front of the building .
  • The seating area is uncovered.
  • The most accessible route to the seating area has step-free level access and uneven surfaces.
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Seating available in this area includes: chairs with armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There may be background noise in this area.

Reception (Restaurant)

  • The reception is located to the left as you enter via the front entrance.
  • The distance from the front entrance is 2m.
  • There is step-free level access to reception.
  • The height of the reception desk is 117cm.
  • There is not a lowered section at the desk.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.

Standard Toilet Facilities

  • The male and female standard toilet facilities were surveyed.
  • The toilets are located to the right as you enter via the rear entrance.
  • The distance from the rear entrance is 12m.
  • The most accessible route has step-free level access and manual doors.
  • There is step-free level access .
  • There is written text signage on or near the door.
  • The door opens inwards and has a low visual contrast.
  • The width of the door opening is 70cm.
  • Internally the door has a medium visual contrast.
  • There are no ambulant toilet facilities available.
  • There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
  • The wash basin has a lever mixer tap.

Eating and Drinking

  • Location and Service View
    • The most accessible route has a slight ramp or slope, uneven surfaces and manual doors.
    • This area has a bar where food and drink can be ordered.
    • Full table service is available.
    • Menus are handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located at the rear of the back bar.
    • There is step-free level access to the counter.
    • The height of the counter is 102cm.
    • There is not a lowered section at the counter.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
    • Furniture available in this area includes: tables and booths.
    • Some seating is fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.

Stairs (to first floor landing)

  • The stairs surveyed are located ahead as you enter the venue from the front entrance.
  • The first floor landing can be accessed by these stairs.
  • There are 17 steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 20cm.
  • The depth of the steps is not between 30cm and 45cm.
  • The handrail configuration changes depending on rooms after ascending to the First floor. The number of stairs leading to each room varies after the first floor landing.

Standard Bedroom (Room 14)

  • The bedroom surveyed is located on the second floor mezzanine.
  • The distance from the front reception is 30m.
  • The most accessible route to the bedroom has steps, uneven surfaces and manual doors.
  • There is stepped access into the bedroom.
  • There are 20 steps with a handrail on the left going up.
  • The handrail is easy to grip.
  • The handrail does not cover the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The step markings are not clearly visible.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 23cm.
  • The depth of the steps is between 30cm and 45cm.
  • There are dedicated steps from the first floor landing to access this bedroom.
  • There is written text signage on or near the door.
  • The door opens inwards and has a medium visual contrast.
  • The width of the door opening is 73cm.
  • The bedroom has a super king bed which can be split into two singles.
  • The top of the mattress is 66cm from the floor.
  • The following is available in this bedroom: a chair without armrests, a sofa, bedside plug sockets, a desk and a TV with subtitles.
  • This room has a separate lounge area that also contains a hand wash basin.

Standard Ensuite (Room 14)

  • There is stepped access into the ensuite.
  • There are 2 steps with no handrails.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 23cm.
  • The depth of the steps is between 30cm and 45cm.
  • The ensuite door opens inwards and has a medium visual contrast.
  • The width of the door opening is 66cm.
  • Internally the door has a low visual contrast.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder, a wash basin, a soap dispenser and a hand towel available.
  • The wash basin has a twist/turn tap.
  • The toilet roll holder has a low visual contrast.
  • The soap dispenser has a low visual contrast.
  • Additional features include: a mirror and a shelf.
  • The ensuite has a pedal bin.
  • The walls and floor have a low visual contrast.
  • The ensuite has a standard bath.
  • The bath controls are twist turn mixer.
  • There is a detachable shower head.

Standard Bedroom (Room 1)

  • The bedroom surveyed is located on the first floor mezzanine.
  • The distance from the front entrance is 30m.
  • The most accessible route to the bedroom has steps and narrow openings.
  • There is stepped access into the bedroom.
  • There are 5 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails do not cover the flight of stairs throughout its length.
  • The steps are clearly marked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 23cm.
  • The depth of the steps is between 30cm and 45cm.
  • There are 5 dedicated steps leading to this room leading from the first floor landing.
  • There is written text signage on or near the door.
  • The door opens outwards and has a medium visual contrast.
  • The width of the door opening is 78cm.
  • The bedroom has a double bed.
  • The top of the mattress is 64cm from the floor.
  • The following is available in this bedroom: a chair with armrests, an armchair, bedside plug sockets, a desk and a TV with subtitles.

Standard Ensuite (Room 1)

  • There is step-free level access into the ensuite.
  • The ensuite door opens inwards and has a medium visual contrast.
  • The width of the door opening is 72cm.
  • Internally the door has a medium visual contrast.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder, a wash basin, a wall mounted soap dispenser and a hand towel available.
  • The wash basin has a twist/turn tap.
  • The toilet roll holder has a low visual contrast.
  • The soap dispenser has a low visual contrast.
  • Additional features include: a mirror, a coat hook and a shelf.
  • The ensuite has a pedal bin.
  • The walls and floor have a medium visual contrast.
  • The ensuite has a bath with an overhead shower.
  • The bath controls are twist/turn.
  • There is an adjustable shower head.
  • The shower controls are twist turn mixer.