You are on Accommodation Overview. Skip to the next section.

Accommodation Overview

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• About View
  • The venue is a Hotel and Public House.
  • There are 36 bedrooms in total.
  • There is 1 bedroom with adaptations.
  • There is step-free level access to the bedroom with adaptations.
  • None of the bedrooms with adaptations have adjoining rooms.
  • The bedroom with adaptations has an ensuite with a wheel-in shower.
  • Only assistance dogs are welcomed at this venue.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Halesworth.
  • For the latest travel options and information you can plan your travel using Greater Anglia Train Services (opens new tab).
• Getting In and Around View
  • There is step-free access via ramp at the most accessible entrance.
  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have stepped access: There are stepped transitions throughout the ground floor Pub and some dining seating areas.
  • Access throughout may include manual doors and narrow walkways.
  • Ground, First and Second floors can be accessed via a standard lift and stairs.
  • The Lift does not access all guest rooms.
• Getting Help and Assistance View
  • There is seating available.
  • You can borrow or hire the following equipment: vibrating pillows.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located at the rear of the Swan Hotel.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 2 designated Blue Badge parking bays available.
  • The Blue Badge bays have faded markings.
  • The surveyed Blue Badge parking bay dimensions are 260cm (width) x 460cm (depth).
  • There is a marked zone to one side but not at the rear.
  • The width of the marked zone is 107cm.
  • The nearest designated bay is 40m from car park entrance.
  • The most accessible route from the Blue Badge parking has a slight ramp or slope, uneven surfaces and bollards.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • This car park is for staff and visitors only.
  • Parking is free for all users.
  • Parking is free for Blue Badge holders.
  • Parking is free for residents of the Hotel. There are drop down bollards on the approach and exit. There is an entry phone system at the barriers with call button located at 115cm high.
• Electric Vehicle Charging Points View
  • There are 3 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 240cm (width) x 460cm (depth).
  • The controls are not at a suitable height for a wheelchair user.
  • The nozzle holster is not at a suitable height for a wheelchair user.
  • The charging points require an online account.
• Drop-off Point View
  • There are Porsche, Tesla and standard EVCP.

You are on Entrance (from Car Park). Skip to the next section.

Entrance (from Car Park)

• This entrance is located at the rear right of the Hotel.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via ramp at the entrance.
• The ramp has a slight gradient.
• The ramp is between 75cm and 150cm wide with no handrails.
• with a handrail on the left going down.
• The handrail does not service the entire length of the ramp.
• There is a single manual door at this entrance.
• The door opens away from you.
• The width of the opening is 88cm.
• There is a small lip on the threshold of the opening.
• The door has a low visual contrast.
• There is a second single manual door.
• The second door is permanently held open.
• The width of the opening is 80cm.
• The second door has a low visual contrast.
• There is step-free level access as you enter.

You are on Reception. Skip to the next section.

Reception

• The reception is located to the left as you enter via Hotel front entrance.
• The distance from the entrance is 4m.
• There is step-free level access to reception.
• The height of the reception desk is 103cm.
• There is not a lowered section at the desk.
• The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is not a hearing assistance system.
• There may be background noise in this area.
• Some flooring is patterned.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: armchairs.

You are on Lift (access to rooms 1 - 8 and 20 - 28 only). Skip to the next section.

Lift (access to rooms 1 - 8 and 20 - 28 only)

• The lift surveyed is located in the corridor to the right of reception.
• The distance from the front entrance is 25m.
• The most accessible route to the lift has a slight ramp or slope and manual doors.
• Ground, First and Second floors are accessed by this lift.
• The lift door has a medium visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low visual contrast and tactile markings.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 70cm.
• The internal dimensions of the lift are 96cm (width) x 96cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator.
• Lighting levels were even at the time of the survey.

You are on Eating and Drinking (Lounge and Bar). Skip to the next section.

Eating and Drinking (Lounge and Bar)

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• Location and Service View
  • The Lounge and Bar are located ahead and to the right as you enter the Hotel from the front entrance.
  • The most accessible route has slight ramps or slopes, steps and narrow walkways.
  • This area has a bar where drinks can be ordered, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is available.
  • Menus are handheld.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws.
  • There is not a hearing assistance system.
• Order and Payment View
  • The bar was surveyed.
  • The counter is located at the rear of the Hotel in the bar area.
  • There is step-free level access to the counter.
  • The height of the counter is 113cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• Seating Area View
  • The following areas have stepped access: There are steps within the eating and drinking areas to access various seating .
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is patterned.
  • The walls and floor have a medium visual contrast.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas and benches.
  • Furniture available in this area includes: tables and booths.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the size of the space.
  • The Lounge, Bar and Still Room all offer the same menu options.

You are on Entrance (The Still Room - External Entrance). Skip to the next section.

Entrance (The Still Room - External Entrance)

• This entrance is located to the right of the Hotel.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is stepped access at the entrance.
• There is 1 step with no handrails.
• The height of the step is not between 15cm and 18cm.
• The height of the highest step is 6cm.
• There is a single manual door at this entrance.
• The door opens away from you.
• The width of the opening is 88cm.
• The door has a low visual contrast.
• There is a second single manual door.
• The second door opens away from you.
• The width of the opening is 93cm.
• The second door has a low visual contrast.
• There is step-free level access as you enter.

You are on Eating and Drinking (The Still Room). Skip to the next section.

Eating and Drinking (The Still Room)

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• Location and Service View
  • The Still Room is straight ahead from its dedicated entrance, to the right of the hotel.
  • The most accessible route has a step.
  • This area has a bar where food and drink can be ordered and staff who can provide assistance with ordering.
  • Full table service is available.
  • Menus are handheld.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws.
  • There is not a hearing assistance system.
• Order and Payment View
  • The bar was surveyed.
  • The counter is located at the rear of the room.
  • There is step-free level access to the counter.
  • The height of the counter is 112cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• Seating Area View
  • The seating area is uncovered.
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
  • Furniture available in this area includes: tables.

You are on Stairs (from Reception to All Rooms). Skip to the next section.

Stairs (from Reception to All Rooms)

• The stairs surveyed are located to the right of reception.
• Ground, First and Second floors can be accessed by these stairs.
• There are 11 steps between floors.
• The steps are unmarked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 21cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were even at the time of the survey.
• There are additional steps from landings into individual rooms.

You are on Stairs (Near Lift - Access to All Rooms). Skip to the next section.

Stairs (Near Lift - Access to All Rooms)

• The stairs surveyed are located next to the lift.
• Ground, First and Second floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are unmarked and have handrails on both sides.
• The handrails are not easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were low at the time of the survey.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located to the right hand side of the bar on the ground floor.
  • The distance from the car park entrance is 35m.
  • The most accessible route to the toilet has slight ramps or slopes and manual doors.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a low visual contrast.
  • The width of the door opening is 78cm.
  • The door has a lever twist lock.
  • Internally the door has a low visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 135cm (width) x 207cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 70cm (from the side of the toilet pan to the wall).
  • There is a lever flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a dropdown rail on the left as you face the toilet.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 42cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is not a toilet roll holder.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 76cm from the floor.
  • The wash basin has a twist/turn tap.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 122cm from the floor.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a mirror.
  • The cubicle has a pedal bin.
  • There is one coat hook.
  • The coat hook is 165cm from the floor.
  • The height of the baby change facility when in use is 108cm.
  • The walls and floor have a low visual contrast.
  • Lighting levels were low at the time of the survey.
  • There is an emergency call button to the right of the toilet located at 114cm.

You are on Standard Toilet Facilities. Skip to the next section.

Standard Toilet Facilities

• The male and female standard toilet facilities were surveyed.
• The toilets are located at the rear of the Hotel.
• The distance from the car park entrance is 35m.
• The most accessible route has slight ramps or slopes, manual doors and narrow walkways.
• There is step-free level access into the toilets.
• There is written text signage on or near the door.
• The door opens inwards and has a low visual contrast.
• The width of the door opening is 70cm.
• Internally the door has a low visual contrast.
• There are no ambulant toilet facilities available.
• There is a wash basin and a wall mounted soap dispenser available.
• The wash basin has a lever mixer tap.
• Lighting levels were low at the time of the survey.

You are on Seating Area (Outside Room 47). Skip to the next section.

Seating Area (Outside Room 47)

• The seating area is located at the entrance to room 47.
• The most accessible route to the seating area has narrow walkways and a slight ramp or slope.
• The following areas have step-free access via ramps or slopes: access to room 47 is via a slight ramp.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Seating available in this area includes: chairs with armrests.
• Furniture available in this area includes: tables.
• The surface height of the tables is not suitable for wheelchair users.
• The clear height under the tables is suitable for wheelchair users.
• There is no (or very little) background noise in this area.

You are on Standard Bedroom (Room 47). Skip to the next section.

Standard Bedroom (Room 47)

• The bedroom surveyed is located in the garden to the side of the car park.
• The distance from the car park is 30m.
• The most accessible route to the bedroom has a slight ramp or slope and uneven surfaces.
• There is step-free access via ramp into the bedroom.
• The ramp has a slight gradient.
• The ramp is between 75cm and 150cm wide with no handrails.
• There is numbered signage on or near the door.
• The key lock is at a height of 101cm.
• The door opens outwards and has a medium visual contrast.
• The width of the door opening is 91cm.
• The bedroom has two single beds which can be pushed together.
• The top of the mattress is 66cm from the floor.
• The space under the bed is 6cm from the floor.
• There is not room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
• Some flooring is patterned.
• The following is available in this bedroom: a chair without armrests, an armchair, bedside plug sockets, a coffee table, a desk and a flashing fire alarm.
• Lighting levels were even at the time of the survey.

You are on Ensuite with Adaptations (Room 47 - Left Hand Transfer). Skip to the next section.

Ensuite with Adaptations (Room 47 - Left Hand Transfer)

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• Access View
  • There is step-free level access into the ensuite.
  • The ensuite door opens outwards and has a low visual contrast.
  • The width of the door opening to the ensuite is 86cm.
  • Internally the door has a low visual contrast.
  • There is a grab rail on the internal door with a medium visual contrast.
• Dimensions and Features View
  • The dimensions of the ensuite are 162cm (width) x 227cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 97cm (from the side of the toilet pan to the wall).
  • There is a push button flush on top of the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a medium visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a medium visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 62cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a medium visual contrast.
  • There is a soap dispenser, however it is not wall mounted.
  • There is no emergency alarm.
  • There is a mirror.
  • The ensuite has a waste bin.
  • There is one coat hook.
  • The coat hook is 112cm from the floor.
  • The walls and floor have a high visual contrast.
  • The ensuite has a wheel-in shower.
  • There is room for a wheelchair user to manoeuvre in the shower.
  • There is an adjustable shower head.
  • The shower controls are lever mixer.
  • There are grab rails for the shower.
  • The shower grab rails have a medium visual contrast.

You are on Standard Bedroom (Room 15). Skip to the next section.

Standard Bedroom (Room 15)

• The bedroom surveyed is located to the right at the top of first floor landing.
• The distance from Reception is 40m.
• The most accessible route to the bedroom has steps, manual doors and narrow openings.
• There is step-free level access into the bedroom.
• There are 20+ steps with handrails on both sides.
• The handrails are not easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The steps are unmarked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm and 45cm.
• There is written text signage on or near the door.
• The key lock is at a height of 86cm.
• The door opens inwards and has a low visual contrast.
• The width of the door opening is 74cm.
• The bedroom has a double bed.
• The top of the mattress is 61cm from the floor.
• There is deep pile carpet in some areas.
• The following is available in this bedroom: an armchair, a sofa, bedside plug sockets and a desk.
• Lighting levels were even at the time of the survey.

You are on Standard Ensuite (Room 15). Skip to the next section.

Standard Ensuite (Room 15)

• There is step-free level access into the ensuite.
• The ensuite door opens inwards and has a low visual contrast.
• The width of the door opening is 71cm.
• Internally the door has a low visual contrast.
• The dimensions of the ensuite are 230cm (width) x 208cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• The toilet seat has a low visual contrast.
• There is a wall mounted toilet roll holder, a wash basin, a soap dispenser and a hand towel available.
• The wash basin has a twist turn mixer tap.
• The toilet roll holder has a medium visual contrast.
• Additional features include: a mirror and a coat hook.
• The ensuite has a pedal bin.
• The walls and floor have a high visual contrast.
• Lighting levels were even at the time of the survey.
• The ensuite has a shower cubicle and a bath.
• The bath controls are twist turn mixer.
• There is a detachable shower head.
• The shower controls are twist turn mixer.