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Access Guide

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Accommodation Overview

Parking

  • Car Park View
    • The car park is located to the right hand side of the entrance.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are no designated Blue Badge parking bays available.
  • Charges and Restrictions View
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • There is 1 electric vehicle charging point.
    • The dimensions of the surveyed electric vehicle charging bay are 230cm (width) x 455cm (depth).
    • The controls are at a suitable height for a wheelchair user.
    • The nozzle holster is at a suitable height for a wheelchair user.
    • The charging points require an app.
  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street standard parking is available.
    • The on-street designated Blue Badge parking bays are located High Street.
  • Public Car Parks View
    • There is a public car park located at Blakeney Carnser Quay.
    • The name of the car park is Blakeney Carnser Car Park.
    • Designated Blue Badge parking bays are not available in the car park.

Entrance (Main Car Park)

  • This entrance is located to the right in the customer car park.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is stepped access at the entrance.
  • The step is unmarked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the highest step is 4cm.
  • There is a single manual door at this entrance.
  • The door opens towards you.
  • The width of the opening is 75cm.
  • There is a small lip on the threshold of the opening.
  • The door has a medium visual contrast.
  • There is a second single manual door.
  • The second door opens towards you.
  • The width of the opening is 80cm.
  • The second door has a low visual contrast.
  • There is stepped access as you enter.
  • There are 2 steps with no handrails.
  • The steps are unmarked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 13cm.
  • The depth of the steps is not between 30cm and 45cm.

Entrance (Side Entry To Conservatory Dining Area)

  • This entrance is located on High Street.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There are double manual doors at this entrance, however one door is locked or bolted.
  • The locked door can be opened on request.
  • The doors open away from you.
  • The width of the opening is 150cm.
  • The doors have a high visual contrast.
  • There is a second set of double manual doors, however one door is locked or bolted.
  • The locked door can be opened on request.
  • The second set of doors open towards you.
  • The width of the opening is 65cm.
  • There is step-free level access as you enter.
  • Access via this door must be requested when making reservations.

Eating and Drinking

  • Location and Service View
    • Dining areas are located within the bar, breakfast room and conservatory.
    • The most accessible route has steps, manual doors and narrow openings.
    • This area has a bar where food and drink can be ordered and numerous seating options.
    • Full table service is available.
    • Menus are handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located in the bar area to the left as you enter.
    • There is step-free level access to the counter.
    • The height of the counter is 106cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • Seating Area View
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: there are steps located in the dining areas to access some tables.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a low visual contrast.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas, benches and high stools.
    • Furniture available in this area includes: tables.
    • Some seating is fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.

Reception (for Dining and Accommodation Check in)

  • The reception is located to the left as you enter the bar.
  • The distance from car park entrance is 25m.
  • The most accessible route to reception has manual doors.
  • There is step-free level access to reception.
  • The height of the reception desk is 106cm.
  • There is not a lowered section at the desk.
  • The reception has patterned/distracting backgrounds.
  • There is background noise in this area.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The reception desk is located at the entrance to the bar, so dining chairs are available for seating.

Standard Toilet Facilities (Male)

  • The male standard toilet facilities were surveyed.
  • The toilets are located to the left as you enter via the car park entrance.
  • The distance from the car park entrance is 12m.
  • The most accessible route has step-free level access.
  • There is stepped access into the toilet.
  • There are 3 steps with no handrails.
  • The steps are clearly marked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 20cm.
  • The depth of the steps is not between 30cm and 45cm.
  • There is written text signage on or near the door.
  • The door opens outwards and has a low visual contrast.
  • The width of the door opening is 70cm.
  • Internally the door has a low visual contrast.
  • There are no ambulant toilet facilities available.
  • There is a wash basin, a wall mounted soap dispenser, a wall mounted towel dispenser and a hand dryer available.
  • The wash basin has a twist turn mixer tap.

Standard Toilet Facilities (Female and Baby Change)

  • The female standard toilet facilities were surveyed.
  • The toilet is located to the right after entrance via car park entrance.
  • The distance from the car park entrance is 25m.
  • The most accessible route has step-free level access, narrow walkways and manual doors.
  • There is step-free level access into the toilet.
  • There is pictorial and written text signage on or near the door.
  • The door opens inwards and has a low visual contrast.
  • The width of the door opening is 75cm.
  • Internally the door has a low visual contrast.
  • There are no ambulant toilet facilities available.
  • There is a wash basin, a hand towel and a hand dryer available.
  • The wash basin has a twist turn mixer tap.
  • The height of the baby change facility when in use is 90cm.

Exit (to Patio Seating Area)

  • The exit area is not clearly signed.
  • There is step-free level access at the exit.
  • There are double manual doors at this exit, however one door is locked or bolted.
  • The locked door can be opened on request.
  • The doors open away from you.
  • The width of the opening is 65cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is stepped access as you exit.
  • There are 4 steps with handrails on both sides.
  • The handrails are not easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 19cm.
  • The depth of the steps is not between 30cm and 45cm.

Seating Area (Outdoor Patio)

  • The seating area is located at the rear of the building.
  • The seating area is uncovered.
  • The most accessible route to the seating area has manual doors and steps.
  • There is step-free level access throughout the seating area.
  • The following areas have stepped access: the entire external seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Seating available in this area includes: chairs with armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There may be background noise in this area.

Entrance (to Stairs to Rooms 1, 2, 3, 5, 6, 7, 8 and 9)

  • This entrance is located to the left as you enter the venue via the car park entrance.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is a single manual door at this entrance.
  • The door opens towards you.
  • The width of the opening is 75cm.
  • The door has a low visual contrast.
  • There is stepped access as you enter.
  • There are 15 steps with a handrail that switches sides.
  • The handrail is easy to grip.
  • The handrail does not cover the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 20cm.
  • The depth of the steps is not between 30cm and 45cm.

Standard Bedroom (Room 10)

  • The bedroom surveyed is located on High Street at the rear of the White Horse.
  • The distance from High Street is 2m.
  • The most accessible route to the bedroom has uneven surfaces and slight ramps or slopes.
  • There is stepped access into the bedroom.
  • There are 3 steps with no handrails.
  • The steps are unmarked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 6cm.
  • The depth of the steps is not between 30cm and 45cm.
  • There is no signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 75cm.
  • The bedroom has a double bed and twin beds.
  • The top of the mattress is 66cm from the floor.
  • The following is available in this bedroom: an armchair, a sofa and a TV with subtitles.
  • Access to the bedroom from the lounge is via a forward opening door that is 75cm wide.

Standard Ensuite (Room 10)

  • There is stepped access into the ensuite.
  • There is 1 step with no handrails.
  • The step is unmarked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the highest step is 9cm.
  • The ensuite door opens outwards and has a low visual contrast.
  • The width of the door opening is 70cm.
  • Internally the door has a medium visual contrast.
  • The dimensions of the ensuite are 165cm (width) x 191cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder, a wash basin, a soap dispenser and a hand towel available.
  • The wash basin has a twist/turn tap.
  • The toilet roll holder has a low visual contrast.
  • Additional features include: a mirror and a shelf.
  • The ensuite has a pedal bin.
  • The walls and floor have a low visual contrast.
  • The ensuite has a bath with an overhead shower.
  • The bath controls are twist/turn.
  • There is an adjustable shower head.
  • The shower controls are twist turn mixer.

Standard Bedroom (Room 1)

  • The bedroom surveyed is located on the mezzanine level after ascending the stairs.
  • The distance from the car park entrance is 32m.
  • The most accessible route to the bedroom has narrow walkways, manual doors and steps.
  • There is step-free level access into the bedroom.
  • There is written text and numbered signage on or near the door.
  • The door opens inwards and has a low visual contrast.
  • The width of the door opening is 72cm.
  • The bedroom has a double bed.
  • The top of the mattress is 66cm from the floor.
  • The following is available in this bedroom: a chair without armrests, an armchair, a desk, a sofa bed and a TV with subtitles.

Standard Ensuite (Room 1)

  • There is step-free level access into the ensuite.
  • The ensuite door opens inwards and has a low visual contrast.
  • The width of the door opening is 66cm.
  • Internally the door has a low visual contrast.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder, a wash basin, a soap dispenser and a hand towel available.
  • The wash basin has a twist turn mixer tap.
  • The toilet roll holder has a low visual contrast.
  • Additional features include: a mirror, a coat hook and a shelf.
  • The ensuite has a pedal bin.
  • The walls and floor have a low visual contrast.
  • The ensuite has a bath with an overhead shower.
  • The bath controls are twist/turn.
  • There is an adjustable shower head.
  • The shower controls are twist turn mixer.