Access Guide
Contact Details
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Disabled Supporters
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- The telephone number for disabled visitors is 01202 726 311.
- The email address for disabled visitors is [email protected].
- To view the web page for disabled visitors click here (opens in new tab).
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Ticket Sales
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- The telephone number for ticket sales is 0344 576 1910.
- The email address for ticket sales is [email protected].
- To view the web page for ticket sales click here (opens in new tab).
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Hospitality
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- The telephone number for hospitality enquiries is 0344 576 1910.
- The email address for hospitality enquiries is [email protected].
- To view the web page for hospitality click here (opens in new tab).
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Parking
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- The telephone number for parking enquiries is 0344 576 1910.
- The email address for parking enquiries is [email protected].
- To view the web page for parking enquiries click here (opens in new tab).
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- Club staff receive disability awareness/equality training.
- Stewards receive disability awareness/equality training.
- Hospitality staff receive disability awareness/equality training.
- Food and drink concession staff do receive disability awareness/equality training.
- Car parking attendants do receive disability awareness/equality training.
- All club staff receive deaf awareness training.
- The alternative formats documents can be provided in include; Braille on request, large print on request, different languages on request and audio on request.
- There is an assistance dog toilet or toileting area at the stadium/near by.
- The assistance dog toilet or toileting area is located outside the East Stand.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs.
- There are 1 or 2 stewards trained in British Sign Language, please contact the club for more information.
On matchdays there is a member of staff in the ticket office who is trained in British Sign Language.
Getting Here
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By Road
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- The stadium is located just outside the centre of Bournemouth.
When driving to the ground, follow the brown road signs with a football logo to get to Vitality Stadium. Please note, some of the signs may refer to the ground as Dean Court. Supporters are advised to travel in plenty of time for the game.
From the North:
Follow the M6, exiting onto the M42 towards London, Warwick and Solihull, then exiting at junction 3a onto the M40. Leave the M40 at junction 9, taking the A31 / A34 exit.
At the Wendlebury Interchange, take the 3rd exit onto the A34 towards Oxford / Newbury. At the roundabout, take the third exit onto the M3.
Follow the M27 and A31, exiting onto the A338 towards Bournemouth.
On the A338 take the exit towards Boscombe, then take the second exit at the roundabout into King’s Park Drive. The ground is located on the left.
From the South East:
Follow the A27, M27 and A31, exiting onto the A338 towards Bournemouth. On the A338 take the exit towards Boscombe, then take the second exit at the roundabout into King’s Park Drive. The ground is located on the left.
From the South West:
Follow the A35 to the A338. On the A338 take the slip road to the Springbourne Roundabout signposted Kings Park. Take the third exit off the roundabout and at the fire station stay in the left-hand lane and turn left onto Holdenhurst Road. Stay to the left and go straight through at the traffic lights (the Queens Park Pub should be on your right). Take the third exit at the small roundabout and into Kings Park itself. - There are two car parks and an away coach drop-off point located at the stadium.
Free matchday parking is also available at Harewood College, which is a 10-minute walk across the park to the stadium.
Alternatively, the Sovereign Shopping Centre on Christchurch Road, which is approximately a 15-minute walk from the ground, offers low cost easy parking. Please note this car park is not operated by the club.
The matchday parking attendants do allow for disabled supporters without parking to be dropped off in the main car park. Thistlebarrow Road is also recognised as a main pick up point, providing it is not within the coned areas.
- The stadium is located just outside the centre of Bournemouth.
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By Bus
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- There is a bus stop within 150 metres of the stadium.
- There are bus stops located on Littledown Avenue, Ashley Road and Christchurch Road.
The 2/2a/2b Yellow Bus service is accessible from the train station and runs up to every 20 minutes. Alight at Ashley Road to get within 5 minutes of the ground. The Yellow Bus service also serves Bournemouth Pier and Bournemouth Square.
The M1/M2 More Bus service runs from Pokesdown Station and brings supporters closer to the stadium via Boscombe. - For more information on the Yellow Bus service please click here (opens new tab).
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By Train
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- The nearest Railway Station is Pokesdown Station.
- Pokesdown Station is approximately 1 mile from the ground, around a 15-minute walk away. There is no step-free access or staff assistance at this station.
To get to the stadium, exit the station and turn right down Christchurch Road (A35) for 400m. Turn right into Gloucester Road and follow the signs for Kings Park to arrive at the stadium.
Alternatively, Bournemouth Central Station is approximately 1.3 miles from the stadium, around a 30-minute walk away. Bournemouth station offers step-free access and staff assistance. To get to the stadium, leave the station by the south exit (facing Asda) and turn left towards the main road. Turn left again and walk straight up Holdenhurst Road for approximately 25 minutes, until you reach a roundabout at which you turn right into King's Park Drive. The ground is located on the left. - For more information on National Rail Enquiries for Pokesdown Station please click here (opens new tab).
- For more information on National Rail Enquiries for Bournemouth Station please click here (opens new tab).
Car Parking and Drop off
Outer Concourse
Access Point (Accessible Entrance 1 - SG1)
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Access Point
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- This information is for the access point located at the corner of the South Stand and the Main Stand.
- The access point is clearly signed.
- There is step-free access to the access point.
- The access point door(s) does not/do not contrast visually with its immediate surroundings.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The width of the access point opening is 225cm.
- There is a/are handheld ticket reader(s) at the access point.
- There is a steward available for assistance.
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Access to the Stand Concourse
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- There is step-free access from the access point to the stand concourse.
Access Point (Accessible Entrance 2 - SG2)
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Access Point
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- This information is for the access point located at the corner of the South Stand and the East Stand.
- The access point is clearly signed.
- There is step-free access to the access point.
- The access point door(s) does not/do not contrast visually with its immediate surroundings.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The width of the access point opening is 240cm.
- There is a/are handheld ticket reader(s) at the access point.
- There is a steward available for assistance.
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Access to the Stand Concourse
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- There is step-free access from the access point to the stand concourse.
Turnstile(s) (Colmar Ted MacDougall South Stand - Turnstiles G and H)
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Turnstile(s)
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- This information is for the turnstile(s) located on the outer wall of the Colmar Ted MacDougall South Stand.
- The turnstile(s) used to access the stand is/are 17, 18, 19 and 20.
- The turnstile(s) is/are clearly signed.
- The turnstiles are all similar.
- There is step-free access to the turnstile(s) surveyed.
- The turnstile(s) opening width is 50cm.
- There is a/are fixed ticket reader(s) at the turnstile(s) surveyed.
- The height of the ticket reader(s) is/are 110cm.
- There is a steward available for assistance.
- The turnstile(s) can be overcome by using either accessible entrance.
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Access to the Stand Concourse
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- There is step-free access from the turnstile(s), to the stand concourse.
Stand
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Stand
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- This stand is for home supporters.
- This stand has a dedicated access point for wheelchair users.
- There are designated spaces for wheelchair users within this stand.
- Designated spaces for wheelchair users are located at pitchside.
- Clear directional signage is provided for the designated spaces.
- There is designated seating for ambulant disabled people within the stand.
- There is no specific seating area for ambulant supporters so please contact the club for more info.
- There is step-free access throughout the concourse area(s).
- The flooring in the concourse area(s) is concrete.
- Clear directional signage is provided in the concourse area(s).
- Background music/noise is not played in the concourse area(s).
- The concourse area(s) is/are congested on match days during busy periods (before kick off, just before and during half time and at the end of matches).
- The colour contrast between the walls and floor in the concourse area(s) is low.
- Lighting levels in the concourse area(s) are good.
- There are food and drink counters situated along the concourse area(s).
- Headsets for audio commentary can be used in this stand.
- Headsets are collected from the ticket office.
- There is not a deposit charge for the use of headsets.
- A portbale hearing loop is available on request.
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Access to the Stand Seating
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- There is level access or stepped access from the concourse to stand seating.
- There is/are 7 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are 17cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is/are 1-15+ clearly marked step(s) to access the rows of seating from here.
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Stand Facilities
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- There is not an/are not accessible toilet(s) available within the stand.
- There are standard toilets available within the stand.
- There are not ambulant cubicles available in the standard toilets.
- There is not a separate parent and baby room within the stand.
Food and Drink (Colmar Ted MacDougall South Stand)
- The food and drink counter(s) is/are located to the left as you enter either accessible entrance.
- The food and drink counter(s) is/are clearly signed.
- There is step-free access to the food and drink counter(s).
- The height of the food and drink counter(s) is/are medium height (77cm - 109cm) and high (110cm+).
- There is not a low section at the food and drink counter(s) with a height of 76cm or below.
- There is not a hearing assistance system at the food and drink counter(s).
- Takeaway cups are available.
- Takeaway cutlery is available.
- Drinking straws are available.
- There is a steward available to provide assistance with ordering food and drink.
- Stewards can assist in taking food and drink to the designated seating area(s).
Designated Seating Area(s)
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Seating Area 1
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- This information is for the designated seating area located at pitchside.
- There is step-free access to the designated seating area.
- The designated seating area(s) is/are not clearly marked/signed.
- The view from the seating area is good.
- There is/are 42 designated space(s) for wheelchair users in the seating area.
- Companions sit next to the patron.
- There is sufficient space for an assistance dog to rest.
- There is a dedicated steward to provide assistance.
- There is not an accessible toilet close to the seating area.