Access Guide
Contact Details
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Disabled Supporters
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- The telephone number for disabled visitors is 01202 726 311.
- The email address for disabled visitors is [email protected].
- To view the web page for disabled visitors click here (opens in new tab).
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Ticket Sales
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- The telephone number for ticket sales is 0344 576 1910.
- The email address for ticket sales is [email protected].
- To view the web page for ticket sales click here (opens in new tab).
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Hospitality
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- The telephone number for hospitality enquiries is 0344 576 1910.
- The email address for hospitality enquiries is [email protected].
- To view the web page for hospitality click here (opens in new tab).
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Parking
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- The telephone number for parking enquiries is 0344 576 1910.
- The email address for parking enquiries is [email protected].
- To view the web page for parking enquiries click here (opens in new tab).
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- Club staff receive disability awareness/equality training.
- Stewards receive disability awareness/equality training.
- Hospitality staff receive disability awareness/equality training.
- Food and drink concession staff do receive disability awareness/equality training.
- Car parking attendants do receive disability awareness/equality training.
- All club staff receive deaf awareness training.
- The alternative formats documents can be provided in include; Braille on request, large print on request, different languages on request and audio on request.
- There is an assistance dog toilet or toileting area at the stadium/near by.
- The assistance dog toilet or toileting area is located outside the East Stand.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs.
- There are 1 or 2 stewards trained in British Sign Language, please contact the club for more information.
On matchdays there is a member of staff in the ticket office who is trained in British Sign Language.
Getting Here
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By Road
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- The stadium is located just outside the centre of Bournemouth.
When driving to the ground, follow the brown road signs with a football logo to get to Vitality Stadium. Please note, some of the signs may refer to the ground as Dean Court. Supporters are advised to travel in plenty of time for the game.
From the North:
Follow the M6, exiting onto the M42 towards London, Warwick and Solihull, then exiting at junction 3a onto the M40. Leave the M40 at junction 9, taking the A31 / A34 exit.
At the Wendlebury Interchange, take the 3rd exit onto the A34 towards Oxford / Newbury. At the roundabout, take the third exit onto the M3.
Follow the M27 and A31, exiting onto the A338 towards Bournemouth.
On the A338 take the exit towards Boscombe, then take the second exit at the roundabout into King’s Park Drive. The ground is located on the left.
From the South East:
Follow the A27, M27 and A31, exiting onto the A338 towards Bournemouth. On the A338 take the exit towards Boscombe, then take the second exit at the roundabout into King’s Park Drive. The ground is located on the left.
From the South West:
Follow the A35 to the A338. On the A338 take the slip road to the Springbourne Roundabout signposted Kings Park. Take the third exit off the roundabout and at the fire station stay in the left-hand lane and turn left onto Holdenhurst Road. Stay to the left and go straight through at the traffic lights (the Queens Park Pub should be on your right). Take the third exit at the small roundabout and into Kings Park itself. - There are two car parks and an away coach drop-off point located at the stadium.
Free matchday parking is also available at Harewood College, which is a 10-minute walk across the park to the stadium.
Alternatively, the Sovereign Shopping Centre on Christchurch Road, which is approximately a 15-minute walk from the ground, offers low cost easy parking. Please note this car park is not operated by the club.
The matchday parking attendants do allow for disabled supporters without parking to be dropped off in the main car park. Thistlebarrow Road is also recognised as a main pick up point, providing it is not within the coned areas.
- The stadium is located just outside the centre of Bournemouth.
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By Bus
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- There is a bus stop within 150 metres of the stadium.
- There are bus stops located on Littledown Avenue, Ashley Road and Christchurch Road.
The 2/2a/2b Yellow Bus service is accessible from the train station and runs up to every 20 minutes. Alight at Ashley Road to get within 5 minutes of the ground. The Yellow Bus service also serves Bournemouth Pier and Bournemouth Square.
The M1/M2 More Bus service runs from Pokesdown Station and brings supporters closer to the stadium via Boscombe. - For more information on the Yellow Bus service please click here (opens new tab).
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By Train
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- The nearest Railway Station is Pokesdown Station.
- Pokesdown Station is approximately 1 mile from the ground, around a 15-minute walk away. There is no step-free access or staff assistance at this station.
To get to the stadium, exit the station and turn right down Christchurch Road (A35) for 400m. Turn right into Gloucester Road and follow the signs for Kings Park to arrive at the stadium.
Alternatively, Bournemouth Central Station is approximately 1.3 miles from the stadium, around a 30-minute walk away. Bournemouth station offers step-free access and staff assistance. To get to the stadium, leave the station by the south exit (facing Asda) and turn left towards the main road. Turn left again and walk straight up Holdenhurst Road for approximately 25 minutes, until you reach a roundabout at which you turn right into King's Park Drive. The ground is located on the left. - For more information on National Rail Enquiries for Pokesdown Station please click here (opens new tab).
- For more information on National Rail Enquiries for Bournemouth Station please click here (opens new tab).
Car Parking and Drop off
Outer Concourse
Opening Times
- The Junior Fanzone is open before every Saturday home game, with young supporters able to enjoy pre-match entertainment from 12.30pm.
- The Junior Fanzone closes one hour before kick-off.
Outside Access (Junior Fanzone Entrance)
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Entrance
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- This information is for the entrance located on the outer wall of the Main Stand.
- The entrance area/door is clearly signed.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width but one door is locked.
- The door(s) is/are permanently held open.
- The width of the door opening is 145cm.
- There is a member of staff available for assistance at this entrance.
Junior Fanzone
- The Junior Fanzone is located on the Main Stand concourse, under the Family Section.
- Children up to the age of 16 will be able enjoy a variety of pre-match entertainment including; balloon artists, face painting and Xbox, as well as games, activities and competitions.
- Members of the first team and Cherry Bear will also make regular appearances to meet fans in the build-up to kick-off.
- There are male and female standard toilets located along the concourse.
Food and Drink (Cortex Main Stand - Family Section)
- The food and drink counter(s) is/are located along the concourse.
- The food and drink counter(s) is/are clearly signed.
- There is step-free access to the food and drink counter(s).
- The height of the food and drink counter(s) is/are high (110cm+).
- There is not a low section at the food and drink counter(s) with a height of 76cm or below.
- There is a hearing assistance system at the food and drink counter(s).
- The hearing assistance system(s) is/are portable.
- The hearing assistance system(s) is/are signed.
- Staff are trained to use the system.
- Takeaway cups are available.
- Takeaway cutlery is available.
- Drinking straws are available.
- There is a steward available to provide assistance with ordering food and drink.
- Stewards can assist in taking food and drink to the designated seating area(s).
- There is a lowered section of the counter available at a height of 85cm.
There are handheld menus located at the lowered service counter.
Toilet with Adaptations (Blocks 1, 2, 3 and 4)
- There is an/are accessible toilet(s) for public use.
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Location and Access
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- The accessible toilet surveyed is not for the sole use of disabled people.
- This accessible toilet is located on the concourse.
- This accessible toilet is approximately 17m (18yd 1ft) from the nearest designated seating area.
- There is step-free access into the accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is Braille, tactile, pictorial and written text signage on or near the toilet door.
- The door opens outwards.
- The door is heavy.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 87cm.
- The dimensions of the accessible toilet are 160cm x 180cm (5ft 3in x 5ft 11in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has a non-slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 95cm.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and general waste (with no lid) disposal units.
- There is a/are coat hook(s).
- There are coat hooks in the toilet at 95cm and 170cm from the floor.
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Position of Fixtures
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- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is not a shelf next to the toilet.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
- The wash basin tap type is lever.
- There is a mixer tap.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 100cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is high.
- The contrast between the internal door and wall is high.
- The contrast between the dropdown rail(s) and wall is high.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The toilet seat colour contrast is low.
- The contrast between the walls and floor is medium.
- The lighting levels are good.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 92cm (3ft).