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Allianz Stadium Tour

Allianz Stadium, 200 Whitton Road, Twickenham, TW2 7BA

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Access Guide

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Overview

  • Parking and Public Transport View
    • The venue has its own car park.
    • The nearest parking is located West Car Park.
    • View information on For more information about Museum and Tour parking please click here (opens new tab) .
    • The nearest train station is Twickenham.
    • View information on getting here (opens new tab) .
    • Parking is usually available in the West Car Park (via Gate D, Rugby Road, TW1 1DZ). Occasionally, the West Car Park is closed and alternative parking is available. Please check the website ahead of your visit to find out which car park is in use.
      If Blue Badge parking is required on a day when the West Car Park is closed, please contact the museum ahead of your visit.
      In order to get free parking, visitors need to register their vehicles on arrival at the England Rugby Store. Failure to register will result in a Parking Charge Notice being issued.
      Visitors should not use the Short Stay Gate A Parking on Whitton Road. This car park has a 45-minute maximum stay for all bays, including Blue Badge.
  • Getting Help and Assistance View
    • For information or assistance prior to a visit, check the accessibility page on the museum website or contact the museum.
      For SEND visitors, a pre-visit pack containing a sensory map and other useful information is available to download from the accessibility page on the museum website.
      For help or assistance on the day of your visit, please speak to a member of England Rugby Store staff, a tour guide, or ring the museum office doorbell.
      Sensory bags are available at the check-in desk upon request.

Parking (West Car Park - Non Matchday)

  • Car Park View
    • The car park is located off Whitton Road.
    • The stadium is clearly visible from the car park.
    • The car park is open air/surface.
    • The car park surface consists of block paving.
    • There are 6 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 250cm (width) x 470cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • View additional information on parking (opens new tab).
  • Charges and Restrictions View
    • Parking is free for all users.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (Matchday)

  • This entrance is located on the stadium side of the shop from the West Stand.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double manual doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 151cm.
  • The doors have a low visual contrast.
  • The doors maybe held open on match or event days.
  • There is step-free level access as you enter.

Counter (Non Matchday)

  • The counter is located The counter is located towards the back right-hand corner of the England Rugby Store.
  • There is step-free level access to the counter.
  • The height of the counter is 101cm.
  • There is not a lowered section at the counter.
  • The counter has a television.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • During tour check-in times, this area can be busy.

Changing Places (Outer Concourse / Lower Level - South West Corner - Transfer Both Sides)

  • Location and Access View
    • The Changing Places facility surveyed is located at the outer stadium corner, on the corner of the South and West Stands.
    • The Changing Places toilet is not in addition to other toilet facilities.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The most accessible route to the Changing Places facility has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • A RADAR key is required for access to this facility.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 105cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
    • The dimensions of the facility are 300cm (width) x 435cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
  • Toilet Details View
    • There is lateral transfer space on both sides of the toilet.
    • The transfer space on the right as you face the toilet is 85cm.
    • The transfer space on the left as you face the toilet is 95cm.
    • There is a lever flush on the left transfer side.
    • There is no horizontal grab rail for the toilet.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rail has a high visual contrast.
    • There are dropdown rails on both sides of the toilet.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is not a wall mounted toilet roll holder.
  • Changing Bench and Hoist Details View
    • The changing bench is wall mounted and height adjustable.
    • The length of the changing bench is 190cm.
    • The facility hoist is powered overhead and accesses all areas.
  • Shower Details View
    • There is an adjustable shower head.
    • The shower controls are push.
    • There is no shower seat.
  • Other Facilities View
    • There is a height adjustable wash basin.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 102cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 93cm from the floor.
    • A wide paper roll dispenser is available.
    • The height of the wide paper roll dispenser is 90cm.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 100cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is an unobstructed shelf.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The facility has a waste bin.
    • The coat hooks are 92cm and 126cm from the floor.
    • A privacy screen is available.
    • The walls and floor visual contrast varies between low and high.

Tour Information

  • The tour route may vary. Below is the standard route.
  • The Stadium Tour route begins in the Stadium Shop.
  • There is a Changing Place toilet located at the start of the tour route near the shop. If you need to use the facility, please speak to a member of store staff before or after the tour.
  • The tour guide can provide assistance with all doors along the tour.
  • From the shop, the stadium tour moves to the pitchside seating area within the stadium.
  • There is stepped access to the seating, whilst the tour guide does a talk.
  • This area of the tour can be adapted, and visitors can use the wheelchair spaces at the front for step free access.
  • From the pitchside area the tour moves back to the concourse, where there is a talk at the Poppy Gates.
  • There is step free access to the Poppy Gates.
  • The tour then moves into the stadium via The Spirit of Rugby entrance (please see below for more details about the entrance)
  • There is stepped or lift access to level 3 (please the below for more details about the lift)
  • On level 3 the tour visits the Council Room, World War 1 Painting and President suite.
  • The tour moves to the Royal Box.
  • There is stepped access down to the Royal Box.
  • This part of the tour can be adapted, with step free access to the viewing area above the Royal Box.
  • From the Royal Box seating there is stepped access down to the pitchside area and the changing room.
  • This part of the tour can be adapted, and visitors can take the lift back down to level 0 and have step free access to the pitchside area and changing rooms.
  • After the tour is completed, visitors return via the shop to visit the World Rugby Museum.

Entrance

  • This entrance is located in the West Stand, on level 1.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There are double manual doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 178cm.
  • The doors have a low visual contrast.
  • There is step-free level access as you enter.

Lift

  • The lift surveyed is located to the left after you enter.
  • The distance from the reception is 8m.
  • The most accessible route to the lift has step-free level access.
  • Levels 1 and 2 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a medium visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 109cm.
  • The internal dimensions of the lift are 134cm (width) x 182cm (depth).
  • The internal lift control buttons have a medium visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator and an audible announcer.
  • There are other lifts available at this location which are of a similar size.