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East Stand - Level 1 - The Union Ale House

Allianz Stadium, 200 Whitton Road, Twickenham, TW2 7BA

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Access Guide

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Overview (Hospitality)

Entrance

  • This entrance is located in the East Stand, on level 1.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There is a key fob/card reader at a height of 110cm.
  • There are double manual doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 170cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is step-free level access as you enter.

Reception

  • The reception is located ahead after you enter.
  • The distance from The Union Ale House entrance is 3m.
  • There is step-free level access to reception.
  • The height of the reception desk is 120cm.
  • There is not a lowered section at the desk.
  • There is background noise in this area which varies depending on the function/event.
  • Some flooring is patterned.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: benches.

Hospitality

  • The Union Ale House is located in the East Stand, on level 1.
  • There is step-free level access into the bar.
  • There are double manual doors with a low visual contrast.
  • The doors opens outwards.
  • The width of the opening is 160cm.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Some flooring is patterned.
  • The walls and floor have a medium visual contrast.
  • There is a bar in this area.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 86cm.
  • Seating available in the room includes: chairs without armrests and high stools.
  • Furniture available in the room includes: tables and high tables.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area which varies depending on the function/event.
  • The type of service provided in this room can vary.
  • The layout of the room varies according to what it is being used for.
  • There are toilets with adaptations, ambulant toilets and standard toilets available.
  • Viewing Area View
    • The are double doors from the suite to the seating.
      There is step free level access to the lower tier seating.

Toilet with Adaptations (Left Hand Transfer)

  • Access View
    • The toilet surveyed is located ahead from The Union Ale House entrance.
    • The distance from The Union Ale House entrance is 20m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards and has a medium visual contrast.
    • The width of the door opening is 78cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 146cm (width) x 222cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 68cm (from the side of the toilet pan).
    • There is a spatula flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is not a wall mounted toilet roll holder.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 75cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a low visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 86cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 103cm from the floor.
    • There is a pull cord emergency alarm but it was tied up at the time of the survey.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin.
    • There are no coat hooks.
    • The walls and floor visual contrast varies between low and high.

Standard Toilet Facilities

  • The male and female standard toilet facilities were surveyed.
  • The toilets are located to the left of the bar.
  • The distance from The Union Ale House entrance is 35m.
  • The most accessible route has step-free level access.
  • There is step-free level access into the toilets.
  • There is pictorial signage on or near the door.
  • Internally the door has a high visual contrast.
  • There are ambulant toilet facilities available.
  • The ambulant cubicles have differing rail configurations.
  • There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
  • The wash basin has a sensor tap.