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East Stand - Level 3 - The Lock No 4

Allianz Stadium, 200 Whitton Road, Twickenham, TW2 7BA

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Access Guide

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Overview (Hospitality)

Entrance (Lift 8)

  • This entrance is located at the corner of the South Stand, near Gate F on level 1.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is a key fob/card reader at a height of 80cm.
  • There are double automatic doors at this entrance.
  • The doors open towards you.
  • There is a push pad at a height of 78cm.
  • The width of the opening is 202cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a medium visual contrast.
  • There is step-free level access as you enter.

Lift (8B)

  • The lift surveyed is located beyond the lift 8 entrance.
  • The distance from lift 8 entrance is 2m.
  • The most accessible route to the lift has step-free level access.
  • Levels 1, 2, 3, 4, 5 and 6 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have Braille markings, a medium colour contrast and tactile markings.
  • None of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 110cm.
  • The internal dimensions of the lift are 164cm (width) x 197cm (depth).
  • The internal lift control buttons have tactile markings and a medium visual contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, a hearing assistance alarm system, a mirror to aid reversing and a visual floor indicator.
  • There are other lifts available at this location which are of a similar size.

Stairs (Stair D)

  • The stairs surveyed are located next to lift 8B.
  • Levels 1, 2, 3, 4, 5 and 6 can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrail does not cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.

Hospitality

  • The Lock No 4 is located in the East Stand, on level 3.
  • There is step-free level access into the suite.
  • There are double manual doors with a high visual contrast.
  • The doors opens outwards.
  • The width of the opening is 160cm.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Some flooring is shiny and patterned.
  • The walls and floor have a high visual contrast.
  • There is a bar in this area.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 84cm.
  • Seating available in the room includes: chairs with armrests, chairs without armrests, sofas, benches and high stools.
  • Furniture available in the room includes: tables, coffee tables and high tables.
  • Some chairs are fixed.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • The type of service provided in this room can vary.
  • The layout of the room varies according to what it is being used for.
  • There are toilets with adaptations, standard toilets, baby changing facilities and ambulant toilets available.
  • Viewing Area View
    • There is a single manual door with a high visual contrast.
    • The door opens outwards.
    • The width of the opening is 81cm.
    • There is step-free level access into the viewing area.
    • The view from this seating area is clear from obstructions.
    • There is a member of staff available for assistance.
    • There is not space for an assistance dog to rest.
    • Seating available in this area includes: flip down seats without armrests.
    • There is level access to Row 40.

Toilet with Adaptations (Rear - Left Hand Transfer)

  • Access View
    • The toilet surveyed is located to the rear of the suite.
    • The distance from The Lock No 4 entrance is 60m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 87cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 158cm (width) x 208cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 71cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is not a wall mounted toilet roll holder.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a low visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 97cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.

Toilet with Adaptations (Central - Left Hand Transfer)

  • Access View
    • The toilet surveyed is located next to the standard toilets, in the central part of the suite.
    • The distance from The Lock No 4 entrance is 45m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 87cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 149cm (width) x 210cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 72cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is not a wall mounted toilet roll holder.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a low visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 117cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 98cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.

Standard Toilet Facilities

  • The male and female standard toilet facilities were surveyed.
  • The toilets are located in the central part of the suite.
  • The distance from The Lock No 4 entrance is 45m.
  • The most accessible route has step-free level access.
  • There is step-free level access into the toilets.
  • There is pictorial signage on or near the door.
  • Internally the door has a high visual contrast.
  • There are ambulant toilet facilities available.
  • The ambulant cubicles have differing rail configurations.
  • There is a wash basin, a wall mounted soap dispenser, a baby changing table and a hand dryer available.
  • The wash basin has a sensor tap.
  • The height of the baby change facility when in use is 90cm.