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East Stand - Level 5 - The British Airways Rose Garden

Allianz Stadium, 200 Whitton Road, Twickenham, TW2 7BA

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Access Guide

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Overview (Hospitality)

Entrance

  • This entrance is located in the East Stand, on level 1.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There is a key fob/card reader at a height of 110cm.
  • There are double manual doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 170cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is step-free level access as you enter.

Entrance (Lifts - 5A, B and C)

  • This entrance is located on the right after the reception.
  • The entrance area is not clearly signed.
  • There is step-free level access at the entrance.
  • There are double manual doors at this entrance.
  • The doors open away from you.
  • The width of the opening is 168cm.
  • The doors have a high visual contrast.
  • There is step-free level access as you enter.

Lift (5B)

  • The most accessible route to the lift has step-free level access.
  • Levels 1, 2, 3, 4, 5 and 6 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a low visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 105cm.
  • The internal dimensions of the lift are 190cm (width) x 134cm (depth).
  • The internal lift control buttons have a high visual contrast, tactile markings and Braille markings.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, an audible announcer, a visual floor indicator, a hearing assistance alarm system and a mirror to aid reversing.
  • There are other lifts available at this location which are of a similar size.

Stairs (Middle and Upper Levels)

  • The stairs surveyed are located on the stadium concourse.
  • Lower Level, Middle Level and Upper Level can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is not between 30cm and 45cm.

Lift (British Airways Rose Garden - Entrance)

  • The lift surveyed is located on Level 5 of the East Stand, to the left of The British Airways Rose Garden entrance.
  • This lift is a platform lift.
  • The most accessible route to the lift has a lift and step-free level access.
  • The Level 5 East Stand concourse and The British Airways Rose Garden are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a high visual contrast and tactile markings.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 101cm.
  • The internal dimensions of the lift are 107cm (width) x 141cm (depth).
  • The internal lift control buttons have a high visual contrast and tactile markings.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: an audible announcer, a separate door to exit and a visual floor indicator.
  • The platform lift is used to overcome the steps at the counter area. As you exit this lift, you are within The British Airways Rose Garden.

Counter (Welcome Counter)

  • The counter is located at the top of the steps.
  • There is stepped access to the counter.
  • There are 9 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm .
  • The height of the highest step is 16cm.
  • The depth of the steps is not between 30cm and 45cm.
  • The height of the counter is 122cm.
  • There is not a lowered section at the counter.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Some flooring is shiny.

Hospitality

  • The British Airways Rose Garden is located in the East Stand, on level 5.
  • There is step-free level access via lift into the suite.
  • There are double manual doors with a high visual contrast.
  • The doors opens outwards.
  • The width of the opening is 182cm.
  • There is a similar set of double doors to the left of this set.
  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: the tiered seating areas on the right and left sides of the suite.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • There is a bar in this area.
  • The height of the counter is 110cm.
  • There is not a lowered section at the counter.
  • Seating available in the room includes: benches, stools and high stools.
  • Furniture available in the room includes: tables and high tables.
  • Some chairs are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • The type of service provided in this room can vary.
  • The layout of the room varies according to what it is being used for.
  • There are toilets with adaptations, ambulant toilets and standard toilets available.
  • There are two additional rotisserie/pizzeria counters which are 125cm high with lower sections which are 86cm high.
  • Viewing Area View
    • The hospitality matchday seating is located on the upper level.
      There is step free access via lift to the seating.
      There is step free access to Row D, but the majority of rows are stepped access only.

Toilet with Adaptations (Left Side - Left Hand Transfer)

  • Access View
    • The toilet surveyed is located to the left after you enter The British Airways Rose Garden.
    • The distance from the platform lift is 18m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 87cm.
    • The door has a locking handle.
    • Internally the door has a medium visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 156cm (width) x 232cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 69cm (from the side of the toilet pan).
    • There is a spatula flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is not a wall mounted toilet roll holder.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 86cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a medium visual contrast.
    • The shelf which holds the soap and toilet roll is 99cm high.

Toilet with Adaptations (Right Side - Left Hand Transfer)

  • Access View
    • The toilet surveyed is located to the right as you enter The British Airways Rose Garden.
    • The distance from the platform lift is 49m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 87cm.
    • The door has a locking handle.
    • Internally the door has a medium visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 178cm (width) x 244cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 111cm (from the side of the toilet pan).
    • There is a spatula flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is not a wall mounted toilet roll holder.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 89cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a medium visual contrast.
    • The shelf which holds the soap and toilet roll is 98cm high.

Standard Toilet Facilities (Male)

  • The male standard toilet facilities were surveyed.
  • The toilets are located to the right as you enter The British Airways Rose Garden.
  • The distance from the platform lift is 47m.
  • The most accessible route has step-free level access.
  • There is step-free level access into the toilets.
  • There is pictorial signage on or near the door.
  • Internally the door has a high visual contrast.
  • There are ambulant toilet facilities available.
  • The ambulant cubicles have differing rail configurations.
  • There is a wash basin, a soap dispenser, a baby changing table and a hand dryer available.
  • The wash basin has a twist turn mixer tap.
  • The height of the baby change facility when in use is 82cm.