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East Terrace - Wheelchair Platform

Allianz Stadium, 200 Whitton Road, Twickenham, TW2 7BA

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Access Guide

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Overview (General)

Entrance (Lift 8)

  • This entrance is located at the corner of the South Stand, near Gate F on level 1.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is a key fob/card reader at a height of 80cm.
  • There are double automatic doors at this entrance.
  • The doors open towards you.
  • There is a push pad at a height of 78cm.
  • The width of the opening is 202cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a medium visual contrast.
  • There is step-free level access as you enter.

Lift (8B)

  • The lift surveyed is located beyond the lift 8 entrance.
  • The distance from lift 8 entrance is 2m.
  • The most accessible route to the lift has step-free level access.
  • Levels 1, 2, 3, 4, 5 and 6 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have Braille markings, a medium colour contrast and tactile markings.
  • None of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 110cm.
  • The internal dimensions of the lift are 164cm (width) x 197cm (depth).
  • The internal lift control buttons have tactile markings and a medium visual contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, a hearing assistance alarm system, a mirror to aid reversing and a visual floor indicator.
  • There are other lifts available at this location which are of a similar size.

Entrance (Stair D)

  • This entrance is located to the left of lift 8B.
  • The entrance area is not clearly signed.
  • There is step-free level access at the entrance.
  • There is a single manual door at this entrance.
  • The door opens away from you.
  • The width of the opening is 88cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high visual contrast.
  • There is step-free level access as you enter.

Stairs (Stair D)

  • The stairs surveyed are located next to lift 8B.
  • Levels 1, 2, 3, 4, 5 and 6 can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrail does not cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.

Designated Viewing Area

  • The designated viewing area surveyed is located in the East Terrace on level 4A.
  • The route to the designated viewing area has automatic doors.
  • There is step-free level access to the designated viewing area.
  • There are double automatic doors with a high visual contrast.
  • The doors open towards you.
  • The width of the opening is 170cm.
  • The designated viewing area is clearly marked.
  • There are 10+ designated spaces for wheelchair users.
  • The view from this area is clear from obstructions.
  • Companions sit next to you.
  • There is a member of staff available for assistance.
  • There is space for an assistance dog to rest.
  • Seating available in this area includes: flip down seats without armrests.
  • There is a toilet with adaptations close to the designated viewing area (within approximately 50m).
  • Food and drinks can be ordered using the QR codes in the area.

Entrance (Access to Toilet with Adaptations)

  • This entrance is located off the East Terrace designated viewing platform.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open away from you.
  • There is a push pad at a height of 90cm.
  • The width of the opening is 170cm.
  • The doors have a medium visual contrast.
  • There is step-free level access as you enter.

Toilet with Adaptations (Right Hand Transfer)

  • Access View
    • The toilet surveyed is located off the East Terrace designated viewing platform.
    • The distance from the East Terrace designated viewing platform entrance is 25m.
    • The most accessible route to the toilet has step-free level access and automatic doors.
    • There is step-free level access into the facility.
    • There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 87cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 160cm (width) x 227cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 98cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 46cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 97cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a lever tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 84cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 107cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor visual contrast varies between low and high.
    • There are two similar accessible toilets with left hand transfer in this area.